Customer Reviews for Colorado Springs Self Storage South
(U-Haul Neighborhood Dealer)

263 reviews

1625 Lashelle Way   Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

(719) 632-2852

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/26/2021: 9:30 am - 12:30 pm

Services at this Location:

Contact Us

(719) 632-2852

1625 Lashelle Way
Colorado Springs, CO 80906
(head to Fort Carson Gate 4 turn right on to B street turn right on Lashelle)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4 pm
  • Sat: 9:30 am - 1:30 pm
  • Sun: Closed
Special Operating Hours
  • 7/26/2021: 9:30 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Mileage rates are too high!!!

Gilbert B. 
Rating:
5.0

Very quick and friendly service.

TAMRA N. 
Rating:
5.0

Give the man in the office a promotion. Outstanding service👍

ETHAN G. 
Rating:
5.0

Nick goes above and beyond to help customers. He had amazing customer service from start to finish. If I ever have to store my things, I would go back here because of him! You get the BEST service here. Don't bother checking any other place out!

Star A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDD L. 
Rating:
3.0

Customer did not leave a comment.

austyn M. 
Rating:
5.0

Exceptional customer service

ANDRELL S. 
Rating:
4.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Thank you you guys were like family to me

RODNEY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimball E. 
Rating:
5.0

My storage unit was broken into last year? Motorcycle parts missing.

CHARLES C.  |  Overall Experience 
Rating:
5.0

StAff was the absolute best!!!

Mary B.  |  Overall Experience 
Rating:
5.0

Great owner and staff! Always super friendly and could help answer questions. The facility is secure with an electric gate and cameras. The units themselves are clean and put together well - my unit had a light too which I thought was a nice touch. Overall, recommend to anyone. It is also right next to base for easy access.

Greta W.  |  Overall Experience 
Rating:
5.0

Rick was super friendly and helpful. Solved a severe problem for us when we got zero notice from the Uhaul HQs online reservations system. Rick worked through it and was great. Also, when we arrived at our destination in Colorado Springs, our point of contact for Uhaul, Nick, was also super helpful and customer service professional. Very impressed.

AARON EARL M. 
Rating:
5.0

If I need a storage facility I know exactly where to go! Access is easily accessible and convenient. The people are also very helpful and friendly 🙂

tyron s.  |  Overall Experience 
Rating:
5.0

Nick was awesome! He was super friendly and personable and willing to help. I appreciate his help!

Alyssa T. 
Rating:
5.0

Customer did not leave a comment.

IRVINGLEROY B. 
Rating:
5.0

Broken passenger side mirror

Janielle C. 
Rating:
5.0

Customer did not leave a comment.

ERICK B. 
Rating:
3.0

Don't like the self-serve check in - not as intuitive as dealing with a real, live person

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Great service, would look no further for a storage facility.

Andrea S.  |  Overall Experience 
Rating:
5.0

Eliminate the auto check-in process

Robert B. 
Rating:
5.0

Customer did not leave a comment.

RACHEL M. 
Rating:
5.0

Great place to work with.

Noah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY M.  |  Overall Experience 
Rating:
5.0

Nick is so great! Very personable, helpful, and knowledgeable.

Kellee H. 
Rating:
5.0

The absolute best customer service hands down! The guy that works there is so helpful and very friendly.

Jeff M.  |  Overall Experience 
Rating:
5.0

Nick was extremely professional and easy to talk to. If I need to rent a U Haul again I will definitely use this location to give Nick my business.

ERIC STEVEN W. 
Rating:
3.0

The trailer lights did not work on pickup, and there were no other trailers available. When I troubleshot and found that the issue was the bulb and not wiring related, I swapped the running light and brake/signal light and then everything worked. The worker seemed to not really care that the lights were inoperable.

Nikolaus S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

I’ll use for future storage needs.

MIKE M.  |  Overall Experience 
Rating:
5.0

No deposit

Tad B. 
Rating:
4.0

Friendly staff. Very helpful in getting the trailer backed in at the return location.

STANLEY C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Keep it up. Great staff and easy to work with able to get truck and get moving quickly.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

KATINA M. 
Rating:
5.0

Nick was extremely helpful, professional, knowledgeable, and overall great person. I would definitely recommend this location because of the service he provided each and every time I visited the location.

Mary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

ERICM L. 
Rating:
5.0

Nothing, it was very quick and easy.

Daniel H. 
Rating:
3.0

Trailer was mad at location I had scheduled for pickup. Without notice they sent me across town. I've use this location for years but understand it was out of their control because of lack of inventory. If you reserve a trailer at a given location I would assume that it should be available-not good

Richard G. 
Rating:
5.0

Management very accommodating and a pleasure to work with

Meagan H. 
Rating:
5.0

Customer did not leave a comment.

Latasha G. 
Rating:
5.0

The customer service was great. The sales person was very friendly and knowledgeable. If you could hire that person to run all your locations that would greatly improve customer service with UHAUL.

TERESA P. 
Rating:
5.0

Customer did not leave a comment.

Marche S. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
4.0

Nothing.

Wardell P. 
Rating:
5.0

Thanks for the great and friendly service!

Daniel B. 
Rating:
5.0

Great experience

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Hiram V. 
Rating:
5.0

Nothing really. Doing a wonderful job

Alexuis S. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
3.0

Well, the app could be a little easier to use.

Joseph E. 
Rating:
5.0

Nothing they treated like a regular costumer that often uses their service Very fast service , friendly

WILFREDO C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
4.0

Attendant was very helpful in directing us where to drop the trailer

GREGORY G. 
Rating:
5.0

Nick is always very helpful. Thanks for the great service.

David B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Irene G. 
Rating:
3.0

N/a

EDUARDO C. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Nick was awesome. Came in clutch when i had an issue with my personal vehicle. Huge help. Definitely be going back there

JACOB L. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

U-Haul really needs to put a way to lock trailers to vehicles. It's good that the trailer itself locks but all someone has to do is pull it off the vehicle and take it with all if your stuff. My husband could easily pick the smaller trailer up and put it on my vehicle while full. My cousin and myself did the same thing with it full on the way back (and we aren't very big women).

Jacqueline B. 
Rating:
3.0

I spent 30-40 minutes cleaning-up the trailer's interior. It had a puncture in the front exterior wall which created a slight break inside allowing water/moisture to ingress. The exterior puncture appeared to have been caused by a previous renter from backing-up with the trailer allowing their bumper to collide with the trailer. When picking-up the trailer, I even pointed it out on the outside and inside to the rental person - he just marked it with some "previous damage" stickies. I put on some duck tape on the outside to prevent water/moisture from getting in (anticipating rain).

JEFFREY L. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Abrea J. 
Rating:
5.0

The service was one of the best and very helpful

PAUL G. 
Rating:
5.0

Friendly, helpful service! Thank you!

BARBARA W. 
Rating:
4.0

Customer did not leave a comment.

Dennis G. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

BOBBY D. 
Rating:
2.0

The car carrier we contracted for wasn't there when we arrived. We were told it was never in the springs and was always in Florida. They found us a different trailer but it was 20 minutes further away from our house. We were told we had to specifically use this uhaul center because it was the only place in town that could rent car carriers. As it turns out, we rented the car carrier from a self storage facility, just like the one less than a mile from my house that I was told I couldn't use.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

The guy who opened the gate for us was so friendly! Nice to see people who like their jobs.

Jessica C. 
Rating:
5.0

Nick was awesome! He was very helpful and the return of the equipment was painless!!

Brandon P. 
Rating:
5.0

This vendor was excellent. However, UHaul changed my pick-up location to this one, even though the website had said it was available closer. I was not able to keep my originally chosen location that I had booked, and therefore ended up paying more in mileage than I would have. When I called UHaul, they refused to discount or refund the difference in mileage price that resulted from this change.

Brandy M. 
Rating:
5.0

Customer did not leave a comment.

DeShanda F. 
Rating:
4.0

The personal contact at U-Haul is excellent. Friendly, helpful and informative. Covid 19 measures are being taken and customer safety is evident. Setting up an account and navigating the verification, check in, and picking up a vehicle by smart phone seems a little cumbersome, though I am not a tech savvy person.

Stan A. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

The guy who gave me the uhaul was extremely friendly.

brandon R. 
Rating:
5.0

Awesome guy helped me very well. Thanks bud!

Roberto M. 
Rating:
5.0

Service rep was courteous and friendly. He also did a great job explaining why equipment was not available at my first choice location.

Steven G. 
Rating:
5.0

Pick up and drop off was easy would use again and nick was very nice ??????

Kristfer G. 
Rating:
3.0

They took more money off my card, The amount due was $96.0 by phone, and when droop the truck the take $131.00. I already start a reclamation.

Yesenia R. 
Rating:
5.0

Just keep doing what you're doing. Good job.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

jessie S. 
Rating:
5.0

Very helpful and professional Truck was great and just the right size. Everything made our job so much easier.

Kendra T. 
Rating:
4.0

The person that the help to us, was really good, even about the problem with the Corona Virus issue.

Samuel C. 
Rating:
5.0

Nick is the man! Very thorough. Answered my questions! Great customer service. Give him a raise! Thanks

michelle T. 
Rating:
1.0

They did not explain shit too me and they took out way more than they told me you guys are the worst.

Melvin M. 
Rating:
3.0

I got charged for additional day when I dropped off the trailer on time and cleaned.

christopher R. 
Rating:
3.0

The 6x12 trailer had visible rust at the brake chamber, the length of the trailer tongue and lack of anti-sway measures made the transport from Colorado to Florida difficult when winds were increased or uneven pavement. The location is small so the trailer was parked on the street.

Jason R. 
Rating:
5.0

This location goes above and beyond to enhance the customer's rental experience. I rented my u-haul right after a blizzard. This location helped defrost the U-Haul and spent extra time to make sure I understood everything about operations the vehicle in adverse weather conditions. Excellent service!

Jonathan B. 
Rating:
4.0

Stop charging $20 to check in a truck the next morning after dropping it off after closing time. I had not had the process explained to me and was told to just drop off the keys and contract. That's a garbage policy for uhaul to have and you have forever lost me as a customer because of it. It's abusive and price gouging. I will never do business with uhaul again. The location was nice.

Nicole M. 
Rating:
5.0

Vans to be able to leave state

Debby R. 
Rating:
1.0

This was the worst experience. We spent 40 minutes just tying to get our truck. We had the truck for 3 hours. We went probably 25 miles and the.n got charged 24 for gas. The chat feature was horrible. Nobody answered. We were on hold with 24/7 forever.

Mandy A. 
Rating:
4.0

only problem was the return did not get logged in promptly, so I got a text implying the trailer was not returned even though it was.

Ronald G. 
Rating:
5.0

This location was extremely helpful. The staff was knowledgeable about the equipment and quick to get complete my contract

Marc A. 
Rating:
5.0

add a half day service

Wendell J. 
Rating:
5.0

Customer did not leave a comment.

Yvonne M. 
Rating:
4.0

Customer did not leave a comment.

randy S. 
Rating:
5.0

Customer did not leave a comment.

Roy O. 
Rating:
3.0

Friendly staff. The drop off location was a little bit small for a uhaul affiliate.

Adam G. 
Rating:
4.0

The online registration and pick up actually took longer than the normal process. Scanning the location barcode was not possible with my phone's VPN. I selected a dolly during reservation, but it did not show up on the system at the location. Location employee was very friendly and helpful!

Daniel P. 
Rating:
5.0

Very helpful, upbeat, and ready to assist.

Edward S. 
Rating:
4.0

Not a thing the lady n gentleman were a team and took care of business with good communication amoungst the location and traffic was good, Don't change a thing at this office on 1625 lashelle way Dusty....

Dustin L. 
Rating:
5.0

The attendant here was very helpful,courteous and pleasant to work with. Helped with information about the rental contract. Good job!!

JEFFERY J. 
Rating:
5.0

Caretaker was wonderful and was able to make an adjustment we needed. Facility and storage space were both clean and well maintained.

KRISTEL H.  |  First Impressions 
Rating:
4.0

No complaints. Quick, easy check-in, friendly staff. Secure facility is clean and well maintained.

BRIAN F.  |  First Impressions 
Rating:
4.0

Very helpful and professional

TIFFANY S.  |  First Impressions 
No reviews have been submitted for this location.

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