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TRACI D
Customer Reviews for Colours
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Return location was changed from what I requested.
Barry RI appreciate patience in returning uhaul. I kept having to extend the trailer.
WENDY FColours is a great facility for U Haul Rentals, Staff is Very Knowledgeable of U Haul Equipment and Services!! Would highly recommend
DAVID WVery Quick
MICHAEL WFriendly. Efficient.
DONALD SVery pleasant representative to work with.
WILLIAM SI am most thankful to the lady in the office at this location,she was very helpful. I work for a large moving company and she was able to direct me to a safe location where I could do the shuttle. Make my job easier so thank you. Sincerely Juan Díaz Wheaton Van Lines Driver
JUAN DNothing to improve. Employee/Staff very helpful and friendly. Highly recommend Colors for a U-Haul. Thank you.
TODD MShe is very kind and considerate to your needs and letting me keep the uhaul truck longer until I found a home to move into. Thank you for everything. David Jones.
DAVID JGreat service and no issues.
Pamela EAll good, just keep doing what you are doing.
Alan SStaff at this Woodstock location was extremely helpful! A+++, she set the bar for excellent customer service.
DUANE TNothing.
JASON CThe office was extremely cluttered and smelled like dog feces
HANNAH BVery friendly and helpful
ALEXANDER GThe trailer needed some repairs, had old tires that blew out on me, one of the tire straps was too short, told the very nice lady about it and she said they would address it. Other than that amazing service and very nice people at this location! Highly recommend investing into their location to make it more easily accessible!
James MThis was the 2nd time I have rented from Colours - they are friendly, accommodating and so easy to work with. I will use them whenever I need a rental. I appreciate the help! Thank you.
Deb JNo tengo nada malo que comentar lo que tu necesitas como cliente ellos te lo ofrecen en mi experiencia excelente facil el servicio y rapido
Luis RLocation was closed, left the truck outside.
DAMIEN MReliable, if something is wrong or missing they correct it. Plentiful amount of trucks and trailers. I needed a motorcycle trailer , called early thinking no Way they had one , sure enough they did already.
ROBERT SReplace the dollies the one I was given to use was rusty and worn out the furniture pads smelled like burlap and dirt
TIMOTHY CThe salesperson was nice but I had to repeat a lot of what I did online. The uHaul was clean but had trouble starting and we made it home but then it would not start and we had to use jumper cables to start. The gear shift also sticks and I had trouble getting into and out of gear. The panel below the steering wheel was also loose.
Eddie DVery knowledgeable and helpful with the renting experience. When people are moving they have a thousand things on their mind. It takes a big burden from you when you find someone that has the expertise to make all the arrangements for you allowing you to focus on the other details.
MICHAEL MThe rating scale is flawed. If this is the only time I use a rental truck, the location is, by definition, average. Recommend wording like "met expectations."
JOHN WThe manager is awesome! She is always so kind and helpful!!!
Zilpha MExcellent service from this location every time we have used it. Very nice manager.
THOMAS KVery Friendly, Professional, Awesome...
LUIS RThe lady who helped me was very personable as well as professional.
JEFFREY MVery professional and efficient
JOSEPH BEverything was perfect. Thank y you.
GERALD BThey don't keep a person on site during operating hours. Had too cancel a second trailer reservation because no one was the for me to pickup. Had to go to another location.
Abdiel Mshe is amazing, so helpful. We have rented from her time and time again and always a great experience.
TIMOHTY CGreat service. Also very friendly and easy to do business with
Joshua FEasiest pick up and return I’ve had with a u-haul rental. Thank you!
Susan FOnce again, Colours had my truck available and ready. The representative is very friendly and courteous. Once again, she helped me with options so that I can save money. HIGHLY recommend renting from Colours.
Victor HThe lady that runs this place is super nice but as a found out extremely sensitive and won’t listen to your explanation. I have rented uhauls for 20+ years now and a couple times I’ve been screwed by some of them. Gas gauge wrong , mileage wrong, return time wrong. By the way colours has NEVER done this to me. Anyways I returned a rental today and the lady came out and said “all I need is your keys” I told her “give me a Second I’m returning it online” she asked me “why”. I told her it’s because I want to make sure all things are entered correctly (due to me being screwed by others before). She told me I insulted her and started crying. Wouldn’t even listen to my explanation. Since you didn’t care what I had to say then this is the kind of review you get. You have been nothing but great to me but today YOU INSULTED ME. Each and every U-Haul dealer I go to I do all my work online so all the dealer has to do is hand over the keys and papers same on returning, I do everything so all I have to do is hand back over the keys. Please rent from this lady give her the business but let her do all the work because obviously if you don’t she thinks you are insulting her.
Lorenzo MRepresentative at Colours is AWESOME. She contacted me the day before to inform me that my rental was ready AND she went above and beyond fixing my reservation so that I can save some money. Talk about going above and beyond. Going to need another rental the following week and going to Colours again. HIGHLY RECOMMEND...
VICTOR HAlways very helpful for our needs. Highly recommend
RICHARD PShe was super nice helpful
Neal SIt would be better if the location was fully staffed instead of having to call to arrange someone to meet customers in person
JEREMY HVery friendly staff - willing to assist any way they could
DANIEL WDiane was great! She was very helpful, courteous and kind. I will go back anytime i need a uhaul
ROCKNEY DStaff was very helpful. Easy turn in of equipment.
James OExcellent office manager
TIPPY HGreat service every time. Always have what we need and helpful !!
Carol SProcess was great. Diana was very helpful and courteous.
JONATHAN DOther than not having the trailer I was looking for initially, I had no issues. The ladies were very nice and knowledgeable and even though I was there last minute they still helped me get what I needed. If you could tell them thank you for me that would be awesome! Also the prices are fair and reasonable! I'm really thankful for that too!
Pearl BThe self return process was simple enough to use however the amount of picture to be taken seems excessive.
ERIC SAlways a good experience, just keep doing what you are doing.
Alan SColours was a great help for all our moving needs. The wonderful lady who helped us did an outstanding job and her assistance was priceless, couldn't have made the trip without her help.
james rDiana is wonderful !! She went above and beyond trying to set up my rental .
THELMA SThank you
TONY TDon't change their reservation date and then cancel it!! This location wasn't the one that ca canceled the reservation!
ANDERSON B