Customer Reviews for Colours
(U-Haul Neighborhood Dealer)

1,254 reviews

2107 W Andrew Johnson Hwy   Morristown, TN 37814

(423) 318-0044

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1:30 pm

Services at this Location:

Contact Us

(423) 318-0044

2107 W Andrew Johnson Hwy
Morristown, TN 37814

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: 9 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSHEA D 
Rating:
5.0

Very Quick

MICHAEL W 
Rating:
3.0

Customer did not leave a comment.

GREGORY W 
Rating:
5.0

Customer did not leave a comment.

THOMAS A 
Rating:
5.0

Friendly. Efficient.

DONALD S 
Rating:
5.0

Very pleasant representative to work with.

WILLIAM S 
Rating:
5.0

I am most thankful to the lady in the office at this location,she was very helpful. I work for a large moving company and she was able to direct me to a safe location where I could do the shuttle. Make my job easier so thank you. Sincerely Juan Díaz Wheaton Van Lines Driver

JUAN D 
Rating:
5.0

Customer did not leave a comment.

Everett F 
Rating:
3.0

Customer did not leave a comment.

Tasha F 
Rating:
5.0

Customer did not leave a comment.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

Nothing to improve. Employee/Staff very helpful and friendly. Highly recommend Colors for a U-Haul. Thank you.

TODD M 
Rating:
5.0

Customer did not leave a comment.

SAIRA B 
Rating:
5.0

She is very kind and considerate to your needs and letting me keep the uhaul truck longer until I found a home to move into. Thank you for everything. David Jones.

DAVID J 
Rating:
5.0

Customer did not leave a comment.

Regina K 
Rating:
5.0

Customer did not leave a comment.

LYNN D 
Rating:
5.0

Great service and no issues.

Pamela E 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

JOSHUA T 
Rating:
5.0

All good, just keep doing what you are doing.

Alan S 
Rating:
5.0

Staff at this Woodstock location was extremely helpful! A+++, she set the bar for excellent customer service.

DUANE T 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M 
Rating:
5.0

Customer did not leave a comment.

DANIEL S 
Rating:
5.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

Nothing.

JASON C 
Rating:
2.0

The office was extremely cluttered and smelled like dog feces

HANNAH B 
Rating:
3.0

Customer did not leave a comment.

David M 
Rating:
5.0

Very friendly and helpful

ALEXANDER G 
Rating:
5.0

Customer did not leave a comment.

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

Priscilla P 
Rating:
4.0

The trailer needed some repairs, had old tires that blew out on me, one of the tire straps was too short, told the very nice lady about it and she said they would address it. Other than that amazing service and very nice people at this location! Highly recommend investing into their location to make it more easily accessible!

James M 
Rating:
5.0

This was the 2nd time I have rented from Colours - they are friendly, accommodating and so easy to work with. I will use them whenever I need a rental. I appreciate the help! Thank you.

Deb J 
Rating:
5.0

No tengo nada malo que comentar lo que tu necesitas como cliente ellos te lo ofrecen en mi experiencia excelente facil el servicio y rapido

Luis R 
Rating:
5.0

Customer did not leave a comment.

THOMAS F 
Rating:
5.0

Customer did not leave a comment.

Hubert S 
Rating:
5.0

Location was closed, left the truck outside.

DAMIEN M 
Rating:
5.0

Reliable, if something is wrong or missing they correct it. Plentiful amount of trucks and trailers. I needed a motorcycle trailer , called early thinking no Way they had one , sure enough they did already.

ROBERT S 
Rating:
4.0

Customer did not leave a comment.

Teri S 
Rating:
3.0

Customer did not leave a comment.

DENNIS N 
Rating:
4.0

Replace the dollies the one I was given to use was rusty and worn out the furniture pads smelled like burlap and dirt

TIMOTHY C 
Rating:
3.0

The salesperson was nice but I had to repeat a lot of what I did online. The uHaul was clean but had trouble starting and we made it home but then it would not start and we had to use jumper cables to start. The gear shift also sticks and I had trouble getting into and out of gear. The panel below the steering wheel was also loose.

Eddie D 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY V 
Rating:
5.0

Very knowledgeable and helpful with the renting experience. When people are moving they have a thousand things on their mind. It takes a big burden from you when you find someone that has the expertise to make all the arrangements for you allowing you to focus on the other details.

MICHAEL M 
Rating:
5.0

The rating scale is flawed. If this is the only time I use a rental truck, the location is, by definition, average. Recommend wording like "met expectations."

JOHN W 
Rating:
4.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B 
Rating:
5.0

The manager is awesome! She is always so kind and helpful!!!

Zilpha M 
Rating:
5.0

Excellent service from this location every time we have used it. Very nice manager.

THOMAS K 
Rating:
4.0

Customer did not leave a comment.

DJ B 
Rating:
5.0

Very Friendly, Professional, Awesome...

LUIS R 
Rating:
5.0

The lady who helped me was very personable as well as professional.

JEFFREY M 
Rating:
5.0

Very professional and efficient

JOSEPH B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A 
Rating:
5.0

Everything was perfect. Thank y you.

GERALD B 
Rating:
3.0

They don't keep a person on site during operating hours. Had too cancel a second trailer reservation because no one was the for me to pickup. Had to go to another location.

Abdiel M 
Rating:
5.0

she is amazing, so helpful. We have rented from her time and time again and always a great experience.

TIMOHTY C 
Rating:
5.0

Great service. Also very friendly and easy to do business with

Joshua F 
Rating:
5.0

Easiest pick up and return I’ve had with a u-haul rental. Thank you!

Susan F 
Rating:
5.0

Once again, Colours had my truck available and ready. The representative is very friendly and courteous. Once again, she helped me with options so that I can save money. HIGHLY recommend renting from Colours.

Victor H 
Rating:
5.0

Customer did not leave a comment.

Randi A 
Rating:
3.0

The lady that runs this place is super nice but as a found out extremely sensitive and won’t listen to your explanation. I have rented uhauls for 20+ years now and a couple times I’ve been screwed by some of them. Gas gauge wrong , mileage wrong, return time wrong. By the way colours has NEVER done this to me. Anyways I returned a rental today and the lady came out and said “all I need is your keys” I told her “give me a Second I’m returning it online” she asked me “why”. I told her it’s because I want to make sure all things are entered correctly (due to me being screwed by others before). She told me I insulted her and started crying. Wouldn’t even listen to my explanation. Since you didn’t care what I had to say then this is the kind of review you get. You have been nothing but great to me but today YOU INSULTED ME. Each and every U-Haul dealer I go to I do all my work online so all the dealer has to do is hand over the keys and papers same on returning, I do everything so all I have to do is hand back over the keys. Please rent from this lady give her the business but let her do all the work because obviously if you don’t she thinks you are insulting her.

Lorenzo M 
Rating:
5.0

Representative at Colours is AWESOME. She contacted me the day before to inform me that my rental was ready AND she went above and beyond fixing my reservation so that I can save some money. Talk about going above and beyond. Going to need another rental the following week and going to Colours again. HIGHLY RECOMMEND...

VICTOR H 
Rating:
5.0

Customer did not leave a comment.

Kerwin M 
Rating:
5.0

Customer did not leave a comment.

REBECCA F 
Rating:
5.0

Always very helpful for our needs. Highly recommend

RICHARD P 
Rating:
4.0

She was super nice helpful

Neal S 
Rating:
5.0

Customer did not leave a comment.

ROBERT S 
Rating:
4.0

Customer did not leave a comment.

JEANNIE M 
Rating:
3.0

It would be better if the location was fully staffed instead of having to call to arrange someone to meet customers in person

JEREMY H 
Rating:
5.0

Very friendly staff - willing to assist any way they could

DANIEL W 
Rating:
5.0

Customer did not leave a comment.

AMY E 
Rating:
5.0

Diane was great! She was very helpful, courteous and kind. I will go back anytime i need a uhaul

ROCKNEY D 
Rating:
5.0

Customer did not leave a comment.

MARIE R 
Rating:
5.0

Staff was very helpful. Easy turn in of equipment.

James O 
Rating:
5.0

Customer did not leave a comment.

Lorenzo M 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
5.0

Excellent office manager

TIPPY H 
Rating:
5.0

Great service every time. Always have what we need and helpful !!

Carol S 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

CORY C 
Rating:
5.0

Customer did not leave a comment.

Mark D 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE C 
Rating:
5.0

Customer did not leave a comment.

CALEB S 
Rating:
5.0

Process was great. Diana was very helpful and courteous.

JONATHAN D 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
5.0

Other than not having the trailer I was looking for initially, I had no issues. The ladies were very nice and knowledgeable and even though I was there last minute they still helped me get what I needed. If you could tell them thank you for me that would be awesome! Also the prices are fair and reasonable! I'm really thankful for that too!

Pearl B 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
4.0

The self return process was simple enough to use however the amount of picture to be taken seems excessive.

ERIC S 
Rating:
5.0

Always a good experience, just keep doing what you are doing.

Alan S 
Rating:
5.0

Customer did not leave a comment.

jeanette c 
Rating:
5.0

Colours was a great help for all our moving needs. The wonderful lady who helped us did an outstanding job and her assistance was priceless, couldn't have made the trip without her help.

james r 
Rating:
5.0

Diana is wonderful !! She went above and beyond trying to set up my rental .

THELMA S 
Rating:
5.0

Thank you

TONY T 
Rating:
5.0

Don't change their reservation date and then cancel it!! This location wasn't the one that ca canceled the reservation!

ANDERSON B 
Rating:
5.0

Much appreciated. Will use again

Calvin B 
Rating:
5.0

Customer did not leave a comment.

Fred S 
Rating:
5.0

Na

Keith B 
Rating:
5.0

Customer did not leave a comment.

Cynthia S 
Rating:
5.0

Customer did not leave a comment.

james m 
Rating:
5.0

The Uhaul check in app did not work for after hours check in. Could not connect to the onsite wireless network. the next day, onsite personnel were very helpful and completed the check in process for us.

james m 
No reviews have been submitted for this location.
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