Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle appeared to be well maintained, clean and serviced, ready for our rental time. Very helpful staff ready to meet our needs. Sure to be a repeat customer.
Warm, inviting happy folks. A very nice company, a very well treated and loved dog greeted me. I was at ease from the moment I walked through the door. I am a freak for tire pressure, the owner asked the young man to make sure the trailers tire pressure was accurate. Once in the lot that same young man hooked up my trailer, checked my lights. I couldn't be happier for the way I was treated. I'd go back to them in a heartbeat!
Very helpful
Everything was great great friendly people I was very pleased
we dropped off on a Sunday so they were not open.
Being a U-Haul customer for more years that I care to admit I'll simply state this was my best experience overall. From the moment I finished the paperwork and got back in my vehicle I didn't need to leave it again for hookup or return. These guys are the perfect example of great customer service!!
This location had plenty of room to move around in order to drop off the trailer we rented which made it easier. I liked the fact that it was a car sales place because I was able to inquire about a used vehicle at the same time. The personnel was very helpful and understanding. I would highly recommend this location.
They were Friendly, personable. I felt appreciated for my business. Thank you
I cannot remember his name, he was friendly, helpful, and professional. I will absolutely recommend him for U-haul equipment!!! Thank you!
Great friendly service
Great Van
Same as the check in. I couldn't do the self return on my phone the app kept freezing and stalling then it would start over. I had to leave it the old fashioned way.
Very cordial and prompt and got me out of there I am sure I will use them again
Cotrane's is AWESOME. Corporate support is very poor.
The owner helped me and was awesome. I'll be renting trailers at the end and beginning of each school year and will choose this location.
Great friendly, prompt service
Easy going, and totally accommodating. Couldn't be better.
Vernon and Michael are exceptional customer service persons. They go out of their way to satisfy the customer. I would recommend them highly to anyone and will use them again in the future.
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Excellent service
It was supposed to be a two day rental and it turned out to only be one. He was having trouble with the website. We should've double checked it ourselves as well. Otherwise it was a wonderful experience.
Was very happy to actually speak to someone in person. My whole experience with U-Haul has been online or over the phone. Very confusing my reservation was cancelled and then I was charged twice after I was told the card I used to reserve with would not be charged. At least they are open 24/7 and was able to speak with a representative
Fast and friendly
Fast and friendly
I little hard to recognize that it is a u-haul location from the highway, but the guy there was friendly and quick about business. Would use that location if we had further u-haul needs.
Coltrane Auto sales has excellent customer service, If you need to rent a uhaul check them out first.
Let Michael be there, the young man is courteous, very friendly and prompt, love doing business when he is there,...awesome
Perfect
Thank you for your friendly service. Will definitely go back..
Nothing, keep your courteous, friendly employee there young man was very friendly and helpful to the Max, bless him!
Everyone was nice and very helpful..
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I have used this facility twice. Great people, great service!
Have the trucks full of gas. Kind of bad that as soon as you pull out the low fuel light comes on and you got to find a fuel station.
over charged me. said it was going to be $124 with the miles i told them. it was less miles used filled tank back to where it was when i got it and was still charged a 5 gal gas charge. won't be back
