Nate has always been helpful to me when I have rented one way trucks and have dropped them off.
Scott G
Customer Reviews for Columbia Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy to work with.
RICHARD DNathan is awesome to work with!
KIKI SNate is amazing. He is always extremely professional and friendly! Take it from me, a small business owner, you're lucky to have someone like him.
Mark RTrailer is very old and was dirty inside.
Bion HColumbia Auto Sales was closed when I dropped off the truck so I did not talk to anyone there.
ROBERT VNate was awesome and very accommodating! Excellent representation of what a business leader should look like I recommend this location over the other local dealer Johnson’s on East Machias every day of the week!!!
MATTHEW AVery nice guy
Morris SNate is great!
Roger HNothing---everything went perfectly!
GrEG PAlways a great place to rent!!
Roger HVery easy to work with, friendly and prompt service. I will not hesitate to return to the location for my future needs!
louis mgreat service
denise pEverything went well. Could not have asked for better help in Columbia Falls Maine and the return as well in Hubbard ohio
DONNA BNate was very professional with excellent customer service skills. I really enjoyed working with him. Thank you Nate!
Lucy TNathan is AWESOME…he is kind, professional and most helpful!!
Pamela SNate was so helpful! Could not have had a better trailer rental experience.
Laura SVery easy to work with. Convenient and accommodating.
RICHARD DYour people are very friendly
Thomas CNate has always been very helpful.
BONNIE HAlso very accommodating and friendly… Thank you…
LOUISE CNathan was excellent and he had very good customer service skills
Thomas CThis was the easiest rental I have ever done thanks to your uhaul representative who runs the Columbia Falls, ME location :)
Virginia MHave more trucks available.
Roger HNothing great experience
Scott GNo improvement needed. Friendly staff, smooth procedures. Quick and efficient.
Coleen KNate was amazing handling my rental needs. He is a very knowledgeable and respectful . He went above and beyond during this whole process treating me like family. I’ll always recommend and use this location for future U-haul equipment rentals. Thank you
REFIND FI was straight up lied to by your dispatch coordinator in Maine who may I add was extremely rude and dismissive. I was forced to drop off my Uhaul over 40 min away from my original drop off. I was told this was due to the local drop off being unable to legally take any more due to capacity. I called local Uhaul dealer and they confirmed it to be untrue. I proceeded to explain this to the dispatch manager who then got very upset I was looking further into the matter. You can not force your customers to drop off a trailer over 40min away just so you can maximize profits and make it more economically viable for you’re company. I feel very strongly that I was lied to just so your company could save money and have a better spread. When I asked the dispatch head For the customer complaint number or customer service she refused and insisted she was it then said if I didn’t take the 40min trip each way that I would be charged a ridiculous wrong destination fee. I understand logistics enough to smell when something stinks and I hope the scam you all are running when it comes to drop off locations is exposed because I would bet this happens across the board as a hush-hush in house policy. We all have to deal with the current economy situation not just your company stop taking advantage of good people and shuffle your inventory on your own dime! Thanks Mike W
Michael WAgain Uhaul changed my location request from Columbia to Belfast. Columbia was 13 miles from out location and Belfast 70 miles. I had to make a couple of phone calls to get it switched back to Columbia. Jackie, in scheduling, was very nice and helped me with that. Nate in Columbia was extremely helpful and nice. This experience overall was not a positive one.
Stephen MQuick and easy transactions. Very friendly staff. Highly recommended.
William MThe back door was in need of repair, but the attendance was sure to point this out on our contract.
Lee RNate, the agent in charge was particularly helpful throughout the booking and pickup procedures.
Henry Wthey were very helpful and accommodating here also. when emailing and when i dropped traier off. no need for improvement at all . AAA+ Rating
ROD RNate is great, always happy to help. He goes above and beyond to better represent U-Haul! You’d be better to have every employee be as friendly and helpful as him.
MATTHEW AExceptionally courteous honest dedicated friendly personnel I ordinarily do not say this but these guys are just that
Raymond GWhat a refreshingly positive experience.
Austin MExcellent customer service
Very YNate was great.
jeff mEquipment was perfect for the duty. Good price. Good people at the office. Very pleased with product and will probably use again in future.
Jack H