Customer Reviews for Columbia Marathon
(U-Haul Neighborhood Dealer)

Rating:

4.0

not a level parking lot. I had to run back to pickup blankets that I had purchased. Easy check in and return processes.

Rating:

1.0

There was a bottle of male lubricant in the front seat as well as some of the substance in the seats and cup holders. Overall a very disgusting and ghetto experience.

Rating:

1.0

U haul in Ohio sis not provide furniture pads and charged me the location is a liar and did it purposely

Rating:

4.0

We were charged twice for our rental. The first for the estimated mileage and then secondly for when we returned the vehicle. We are hoping that the first charge drops off or we will be contesting this with our credit card company.

Rating:

4.0

I'm quite upset. I declined renters' insurance but was billed for it anyway. They promised to remove it from the bill and send me a new invoice. Almost a week later, this has not happened.

Rating:

5.0

Everything was perfect

Rating:

1.0

Clerk didn't know what to do. Note, this location was a re-direct, 35 minutes from my load address. I originally was set up 2 minutes away. Super frustrating.

Rating:

3.0

Dropped off. No assistance disconnecting trailer nor guidance where it should go. Never received a return receipt.

Rating:

5.0

Columbia Marathon, friendly staff, quick a little bit information, cargo van was clean, ran great, very fair price.

Rating:

1.0

Not sending you to that address Pessimo Service. the road was dirty

Rating:

5.0

Efficient and easy to use - the truck could use new shocks though

Rating:

5.0

Happy with service

Rating:

3.0

Plenty of space to drop off or pickup made it easy to get in and out.

Rating:

5.0

They were very easy to work with!

Rating:

3.0

Make sure the vehicle is clean, without any issues ( the front tires are bald, the check engine light is on, no gas cap) and the van smelled like an ashtray and ashes on the dash, got my fiancee sick and wouldn't get back in the van.

Rating:

1.0

The oldest truck of the fleet. Ran horrible and super loud. Guy was super rude and had to find my own truck

Rating:

4.0

Need to have the rentals returned full of fuel... 3/8 full is hard to maintain accuracy.

Rating:

3.0

Please contact me about this rental

Rating:

5.0

The gentleman who took care of me was courteous and handled my transaction quickly. The location was convenient and easily assessable. I was not required to take photos of the truck exterior or interior. If I had, I would have known the truck needed service. Although I had no problems with the vehicle itself, I was unable to read the mileage. When arriving at the drop-off center, I was unable to take a photo of both the fuel gauge and mileage together. I sent the photo of the fuel gauge and typed in the mileage (which only appeared briefly, immediately upon turning the key).

Rating:

4.0

Nice people, very helpful

Rating:

2.0

Charged me for gas when tank was at same level

Rating:

1.0

You need friendly staff. The trucks engine light was on. There was no gas in the truck and tire pressure was low. When you got in the truck the seats were broke you could not even move them forward or back. It was horrible and shame on the company for allowing to put that renal truck out there. Will never rent here again .

Rating:

1.0

This location needs employees who are more helpfull. Van was not ready when I got there. Low air pressure in the tires, it was a cold morning so the windows were frosted. I had to take care of that stuff myself

Rating:

1.0

The sign up process to rent a car dolly was ridiculous. It took over 1/2 hour to check out. The Rep had to call U-haul customer service to get the order to go through.

Rating:

2.0

We reserved a 20 ft truck but when we arrived they only had a 15 ft causing us extra trips and gas+milage. The truck was clean however we had it overnight and it rained. The roof leaked leaving our belongings wet. The attendant never did a pre inspection but texted me to make sure what license plate was on the vehicle and sent me an inspection link which expired before I could get to my destination 5 minutes away. Fortunately the person there when we returned the truck was more knowledgeable. I was very disappointed since I have used this place for at least three moves and never had this kind of service before. They have always been very good prior to this.

Rating:

2.0

Have competent people check in/out when renting.

Rating:

3.0

The drip off location is fine; just a gas station with a small u-haul lot.

Rating:

2.0

Couldn’t get his computer going waited for more than 30 minutes while he did nothing. Didn’t tell us which trail or to get so we ended getting the wrong trailer and the guy had to change the paperwork and he used stock photos for the picture assurance and that’s how I caught it was the wrong trailer. Just all around bad time don’t recommend

Rating:

5.0

Nothing

Rating:

3.0

The truck has no A/C and sounds like the catalytic converters were missing so it was extremely loud.

Rating:

3.0

The inside of the truck was very dirty. Had to sweep out the back

Rating:

3.0

The 20’ ’ truck I rented was ok . The muffler was blown out when I started it . Driving down the road like that was really annoying. Ac didn’t work . I was hot after my move and with no ac it was terrible in the cab. Doesn’t anyone Ck anything on these trucks ? Going down 71 from Strongsville to Medina with that exhaust loud and fumes traveling around was bad . I have to rent another truck from the same place to empty my place out shortly . I would like some compensation for the first crappy truck .

Rating:

4.0

Quick check in and paperwork proceeded promptly!

Rating:

5.0

Sam is a great guy , I would recommend him to anyone who is looking for u-haul

Rating:

1.0

After a week of me dropping off the uhaul, they called and claimed I never dropped it off. Turned out to be their system malfunctioning but you should NOT accuse your customers of things like this. Check the lot and do your job!!!! Very VERY disappointing. In the past I have been double charged as well. It’s always something with this location.

Rating:

1.0

Falsified damage

Rating:

3.0

Had trash in the car and was at less than 1/2 tank.

Rating:

5.0

Make sure truck is clean so don't have to mop floor and weight for it to dry

Rating:

5.0

The app was very confusing as it had me in a different location that I actually was. It wouldn't let me check in for this reason. It did the same thing checking back in. I would try to chat on the app only to get messages telling me about an outstanding problem that I wasn't being told it was. So I walked inside after 45 mins of headache. The gentleman inside was quick, prompt and seemed to understand my problem. He had handed me the keys and I was out and uhauling with in 3 mins. Thank you for that kind sir!

Rating:

5.0

Double check Oil Change status. Be sure tire pressures are correct. Double check for the presence of the gas cap.

Rating:

5.0

In and out, fast and friendly service.

Rating:

5.0

Service was excellent - staff was very helpful.

Rating:

2.0

Customer service at the pick-up point was poor. The representative seemed annoyed, was not overly helpful, did not even go outside with me to look at the truck. No review of features, tips, suggestions. The truck did not have cruise control. That would have been a nice feature to have. The truck did not have a ramp. That would have been a nice feature to have.

Rating:

4.0

Parking was difficult as it’s mostly self park and i had a hard time finding a place to return my U-Haul

Rating:

2.0

Although the young man assisting us was very friendly, he obviously was at a complete loss as to how to fill out the computer form and how to hitch up the trailer.

Rating:

2.0

The inside of the truck was dirty. We had to sweep it out before we could use it. Inside was dusty. The location got a low score because it was part of a gas station and auto repair shop that were not clean. The U-Haul service was great, albeit slow because the U-Haul system was down.