Customer Reviews for Columbia Pawn & Rental
(U-Haul Neighborhood Dealer)

177 reviews

615 Lumberton Rd   Columbia, MS 39429

(601) 731-2649

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(601) 731-2649

615 Lumberton Rd
Columbia, MS 39429

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

misty W. 
Rating:
5.0

Nothin everything was great

Jammie Q. 
Rating:
5.0

Steve was very helpful, the truck was brought to the front for me & when I returned it the paper work went smoothly & the price was right, a good job!

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Aydra A. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

dean M. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

pegi J. 
Rating:
5.0

Excellent service . They double checked connections and made sure all the lights were working properly .

ROGER B. 
Rating:
4.0

Customer did not leave a comment.

Kama H. 
Rating:
4.0

Truck had been returned over night and had not been swept out.

Rechelle R. 
Rating:
5.0

I would only suggest that they wear a face mask.

SHARON R. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
5.0

Continue doing what you are doing.

eddie B. 
Rating:
5.0

Smooth rental. No problems whatsoever!

Patrick B. 
Rating:
3.0

easy drop off as i did everything online. plenty of room allowing easy access for a drop off.

Jimmy C. 
Rating:
5.0

All of the staff we very friendly and were eager to help.

Elvie O. 
Rating:
5.0

Newer equipment that doesn't break and cause accidents.

Bobby D. 
Rating:
5.0

Customer did not leave a comment.

PAT S. 
Rating:
2.0

Staff was not friendly or talkative. Seemed like they didn't care we were there.

William D. 
Rating:
5.0

Customer did not leave a comment.

Shelia E. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Samantha G. 
Rating:
5.0

Make sure lug nuts are tight.

quin B. 
Rating:
5.0

AWESOME service!!!

Donna H. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
1.0

you people $250 for nothing your vehicle broke down I wasn't even able to use it and took you guys 5 hours to come and get me and you only came and got me after I limped imto town on a flat tiref I would recommend you to anybody

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Nate C. 
Rating:
5.0

Customer did not leave a comment.

LIsa L. 
Rating:
5.0

NA

LIsa L. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
5.0

Personel were very helpful.

thomas R. 
Rating:
5.0

All good at Columbia location.

William C. 
Rating:
5.0

Customer did not leave a comment.

lakira O. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Johnny Y. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Highly impressed and satisfied with the customer service at this location. They were incredible. We will be renting from this business again and again!!!

Kelly R. 
Rating:
5.0

Steve was especially helpful. My only problem was that the truck only had 1/8 tank of gas & I did not want to have to stop twice to fill pulling a trailer and I filled it and had over 1/2 a tank but there was NO REFUND for the extra gas I bought. the folks in COLUMBIA were very nice.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Wanda L. 
Rating:
5.0

Customer did not leave a comment.

Bentley P. 
Rating:
4.0

Customer did not leave a comment.

Antoria O. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
4.0

Idk maybe honor your reservation for starters. Also, ensure the equipment is working, especially the AC in Mississippi during the summer. My rental experience was a nightmare, which has no bearing on this location. I rented in Brandon and had to drive 100+ miles out of my way to pickup a UHaul. I get there on moving day and find out that the AC doesn't work. So I have to drive it all the way back, but I wasn't credited enough miles. I paid out of my own pocket to transport a UHaul somewhere where I shouldn't have been. Then, during my trip it starts raining, 102 degrees outside, pregnant wife in the passenger seat, windows up. So yeh it wasn't pleasant. Then I get to loading my UHaul and there's no Dolly or Furniture covers. I finally get moved in the freakin heat and I find out I'm charged for an overage on mileage because some jack wagon gave away my UHaul.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Betty C. 
Rating:
5.0

Customer did not leave a comment.

Ladonna D. 
Rating:
3.0

I couldn't figure out what building the u haul rental place was. Turns out, it was part of a pawn shop and there was a small sign on the bottom right corner. The people there were friendly, so I did appreciate that.

Maddie C. 
Rating:
3.0

Customer did not leave a comment.

Rating:
5.0

Very friendly and helpful people at this location.

Curtis D. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

calvin T. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

tharen W. 
Rating:
3.0

Customer did not leave a comment.

dedra D. 
Rating:
5.0

Customer did not leave a comment.

TYE B. 
Rating:
3.0

Judgement of returned fuel level questionable.

darryl M. 
Rating:
4.0

Very small lot with other equipment sharing it. Just enough room for 2 trailers on the day we dropped it off.

Bradley H. 
Rating:
5.0

Best service I've had from Uhaul

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

Willie T. 
Rating:
4.0

Customer did not leave a comment.

joshua G. 
Rating:
4.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

PAULETTE H. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
4.0

Secure dollie so that it will not roll around as it does make a racket.

Beth H. 
Rating:
2.0

Rude- didn't really want to speak or help.

Sonya M. 
Rating:
5.0

Customer did not leave a comment.

Suzan K. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Very comfortable, clean, 2016 truck. No problems what so ever. Drove it 1200 miles. Had trailor behind it, got good gas milage for the load. Great air, and was able to drop keys in drop box and return after hours. Would definitely use them again.

ALAN D. 
Rating:
5.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
3.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

super friendly and very informative the rental location did not give me much info i thought i would be charged extra ..99 per milebut the return said it would have only been 40 cents if i had known this I would have kept it and made another 180ile trip to haul something else. I saw the benefit of free storage rental if needed for customers using rental trucks, but what about discount for hitches or hitch installation do i qualify forany discount on those I rented u haul truck last year twice and this year once.

Wendell P. 
Rating:
5.0

Customer did not leave a comment.

Charlotte P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

The owner came out and inspected the truck. He was disappointed to receive a unit in such terrible shape. And mentioned all the work he would have to do just to rent it out again.

Glenda B. 
Rating:
5.0

Great service

angie N. 
Rating:
3.0

Customer did not leave a comment.

Teal H. 
Rating:
5.0

Customer did not leave a comment.

PAT S. 
Rating:
3.0

Customer did not leave a comment.

Teal H. 
Rating:
5.0

I couldn't ask for a better experience!

Randy D. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

kathreina W. 
Rating:
1.0

The runner was paid for the day prior when mr. Thompson pick the rental up he was told that it was not paid for and that he had to protect his credit card he told him he had insurance he did not need it they added it anyway and charge his card we called the call center and they said they would have charges reversed in 3 days they said they had no history of payment but when they printed the receipt the only thing that show was his $18 charge for the insurance so I experienced was not good

Willie T. 
Rating:
5.0

I had to drive an hour and they told me I would not be charged for mileage because I was inconvience and they charged my card after I called and was told I would not be charged. This is a very bad experience.

javon L. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Super nice to work with and the truck was brand new and I had no problems making m move!

linda F. 
Rating:
4.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

PERRY R. 
Rating:
1.0

The reason for the low rating is due to the customer service of the proprietors of the location. The attendant who checked-out the vehicle gave us no verbal information with regards to the rental, did not talk to me at all during the check-in except to say they did not have the equipment I requested (that's okay, not her fault), and took no time to explain any of the paperwork - just pushed it in front of me and told me to sign. Because of the lack of customer service, the attendant did not ask who would be driving the vehicle, and my asking why this was not done led to a very disgusting look from the attendant - as if it was the bane of her day to run her business. I don't rent trucks every day, and I would like to be talked through the process in a plain and simple way that is easy to understand to ensure that I am in compliance with the rule and regulations set forth by your company during the duration of my rental. This is easily done with simple customer service skills, and I was appalled that they could not take time to do this when renting equipment that costs tens of thousands of dollars. I would never allow them to work for me.

BENJAMIN C. 
Rating:
5.0

Customer did not leave a comment.

jerry L. 
Rating:
5.0

Outstanding customer service!

HAROLD H. 
Rating:
3.0

The staff were very accommodating and helpful and very pleasant. The trailer came loose from the ball on 98 Hwy. I had changed from a van to the U-hall truck we rented. The latch did not appear to be working correctly, but we tightened it as much a we could. When the roadside service arrived, He used tie-downs to keep the trailer from coming loose.

l r M. 
Rating:
3.0

I have nothing against this location per say but I was not really wanting to pick up a truck at a pawn shop.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

donald W. 
Rating:
3.0

Customer did not leave a comment.

Hunter H. 
No reviews have been submitted for this location.

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