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Keri W
Customer Reviews for Columbia Pawn LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was easy. They had what I needed and the price was great.
ANTHONY KThe whole staff was super nice and friendly.
Franki PDon’t change anything!!
Charles SGreat service
Christopher SAbsolutely nothing customer service was 100% wonderful will definitely use this place again!!
CASSIUS PEnjoyed my rental experience. Keep treating customers like they are very valuable.
CEROY JI completed my reservation through the website and did not read the prompt correctly, The verbiage should have clearly stated the truck was not available at the original location. After calling the location, the actual site staff was short and annoyed that I was calling. Maintaining the customer service throughout the customer experience was terrible and was definitely not a high priority. When I called customer service, they finally got me a reservation 100 miles away from the original site. This would be ok but fueling costs for such a large vehicle is expensive. Then we had a fueling problem when I returned the tank. I thought it was returned at the same level and the site said it wasn't. I didn't mind paying the fees but it was all so unprofessional and confusing. The tank isn't full but return it with a similar level. The receiving site will make an assessment of how much you will pay. I will take on the responsibility of me not reading the contract but damn, have you seen the amount of paperwork and endless emails you send your customers? It's just a broken system with poor customer service. I will go with penske next time because at least the customer service is consistent. I;ll over pay with a moving company because again, customer service and consistency.
Yankee LThe guy I can't remember his name is awesome I was stressed out but he made me forget for a moment this place is awesome. Great customer service. I hate I can't remember his name🤦
Narasha cI only needed a 20’ truck. However, they gave me the larger truck at the same price.
Marie BThere was no dolly in the truck but I paid $35 for it anyways even though I mentioned it wasn’t there in the online check-in and check-out.
derek eIt was very expensive $ 148. + $35. In fuel for 3 hours A lot of money
Jessie SNothing. This was one of the most hectic moves. They made the move so much easier. They were very courteous and friendly. We have used uhaul many times and by far this is the best experience we have had.
Catherine MThe left side of the U-Haul light was out.
terry tNo one was there when we dropped off the equipment
David YEvery thing was just fine so continue to do what you did to begin with
tamika aI had rented a truck and a tow dolly for a car from Columbia Mississippi and drove it to Huntsville Alabama no problems no nothing very wonderful quality
Martha HNo complaints.
BRENDA CTruck as very dirty and had left over trash in it. But customer service was great and very accommodating.
kim cI experience Great customer service and very satisfied
Karen IColumbia was the fourth location we were told to pick up our equipment at over the course of three days. The first three locations didn’t have the equipment available that we were told would be there. The third location was over 50 miles away and did not have the truck on site. Two days were wasted in our move because of U-Haul. I do not intend on using your services again because the information we received from U-Haul regarding our rental was flat-out false the majority of the time. The Columbia agent was the only helpful one.
Edward JNothing all is well
william cManager at location was very nice and helpful.
Betty CThe cab of the truck was dirty and only had a 1/4 tank of gas I returned the truck with a 1/2 tank of gas I feel I should’ve been reimbursed for the extra gas I put in the tank the employee was very professional
Wanda LThey need to fix their digital clock/calendar in their window.
Taylor DVery professional
Valerie PSuper nice people. Pulled truck to front door for me and made the whole process simple.
Vicki NVery professional
joshua gMake sure the trailer is cleaned out
Morgan DWork with the customer - customer is #1 but for now lost my business
Todd BHaving rented a Uhaul only once before, I didn’t understand the process very well. The person that handled my rental was rude and condescending. He made zero efforts to answer questions about the rental, and when my wife called to ask about the mileage and the price, he was extremely rude and unhelpful. In addition to poor customer service, they also didn’t give me what I asked for. I called them 10 minutes before I arrived and asked if they had a 10ft truck. They said yes. After I had already signed the contract, I went out to find a 15ft truck. Also, the fuel level marked on the contact didn’t match the fuel level in the vehicle, but at that point, I just wanted to get out of there. No one bothered to show me where the truck was at, so I had to just walk around the lot to find the matching numbers. It wasn’t a huge lot, but it seems like someone could have walked out with me. I would have mentioned the discrepancy of the fuel gauge, but like I said, I was just ready to leave. I will not make this mistake again.
NELSON MThe process was extremely easy - from online reservation to check out. The staff at Columbia Pawn was super helpful!
Bert BI would NOT recommend using the national website to place an order. Call a local store to make a reservation. The online site provided us with a confirmation for a truck/equipment that was not at the site that was requested. When we called the national office, we were told that customers can expect that when placing an order online. Not good service.
Bradley BNothing service was great, great customer service
ALENA DStaff was very helpful. Store and equipment were clean and well maintained. In the future I will drive out of my way to rent from them
Thomas WThe gentleman trying to accept the truck could not believe the screw up he had to deal with because of all this mistake the leasing office created. I was with him for an hour trying untangle the mess they created and finally had to tell me he's work on it more the next day and I could leave.
James MThe location was fine but had originally scheduled a pickup closer to home. I do understand it was dependent upon availability.
Ken LSame as I received
Willie SMore cowbell.
Patrick WNo comment
Otis TNothing, the staff was very professional and went out of their way to accommodate my move. Highly recommend them to anyone. Thank you Steve for a job well done.
Maria BTruck wasn't very clean inside or out. The windshield was terrible both inside and out. This is probably more of a uhaul thing than this particular location, but uhaul really needs to do better maintenance and upkeep on their trucks. The truck I had was 15 years old and had close to 140,000 miles on it. And, the front wheels apparently were out of balance. Felt like the front wheels were bouncing or wobbling or something and the steering wheel shook.
Larry RThe experience was very easy and was the same as last year and very straight forward.
MARK NLet customer know the time to return truck
Wayne B