Customer Reviews for Columbia Self Storage Galloway

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Columbia Self Storage Galloway

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Christina A.
Rating:

Office was closed for the day but was told on online reservations that I could do online check in or wait till facility opens at 10am to have one on one in person interaction. I wanted to be in person with someone so I postponed by pick up time from 9am to 10am. Just to find out that thet were closed for the day. Then, had to call Uhaul to have help with getting the code for the rental keys. The process to over 45 mins. Then, the tire was very low. Had to stop and add air. Very unhappy with my experience.

Stephen G.
Rating:

The contactless business model sucks, if the owner of the property was not there to give me the key I probably never could have picked up the truck. I returned to Clementon location and live body was there and seamless.

Pamela R.
Rating:

Nothing … everything was great! Thank you.

Kelly N.
Rating:

Stop having the customer do the work of the rep. The checking in and out via the customer cell phone is horrible!! Not to mention the fact that there is no cell phone reception at the location and not even the rep can sign into your WiFi.

john T.
Rating:

Drop off location was closed (Saturday) and I was told bia contract to call an 800 number. The phone system was down and 20 attempts at calling resulted in a disconnection where phone call wouldn't go througj. Extremely poor tental system. Probably would use a different company next time like Penske.

Kurt G.
Rating:

Customer did not leave a comment.

Tim C.
Rating:

Truck only had 1 working headlught, and it was dim. Bad wipers.

Carol W.
Rating:

A closer pick up location to my home OR be notified sooner that the pick up location has been changed. Better coordination to have the moving pads at the pick up location.

Erma M.
Rating:

Customer did not leave a comment.

Christopher B.
Rating:

Customer did not leave a comment.

THOMAS A.
Rating:

Loaded the driver's license when making the reservation but you didn't have it. So needed to redo and NOT comfortable doing it at an "unsecure" web location. This is a procedure YOU should be handling....not the customer since it's YOUR requirement....

vinny A.
Rating:

Customer did not leave a comment.

MARISA C.
Rating:

Customer did not leave a comment.

Regina R.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

Customer did not leave a comment.

Joel S.
Rating:

Customer did not leave a comment.

Gary I.
Rating:

Customer did not leave a comment.

MELODY W.
Rating:

Charged me for fuel while I returned the truck with more fuel than I was picked up.

Paul R.
Rating:

Customer did not leave a comment.

Vida K.
Rating:

Customer did not leave a comment.

James F.
Rating:

When I made the reservation for a van this location came up. When I went to pick it up it was a truck. I never received the phone call the night before to confirm anything. I will not be using U-Haul again.

Chris A.
Rating:

Customer did not leave a comment.

Jessica C.
Rating:

Customer did not leave a comment.

Carol N.
Rating:

Customer did not leave a comment.

Matthew D.
Rating:

Somewhere During my Trip I was awarded a speeding ticket? Now U-has charged me for it and can not explain the who, what, where, when, or why, Just the run around? No communication back after filing a dispute, no info on the ticket NOTHING just a charge to my credit card on file. NOT FAIR U-HAUL!!

FRANK I.
Rating:

We have our storage unit here as well. Extremely convienant. Jasmine is an excellent and knowledgeable employee. Thanks.

Carolyn D.
Rating:

Very helpful

Lif R.
Rating:

Customer did not leave a comment.

Tony K.
Rating:

Customer did not leave a comment.

Carol Z.
Rating:

Customer did not leave a comment.

Francis C.
Rating:

T

Joseph O.
Rating:

Customer did not leave a comment.

JOSHUA Z.
Rating:

Customer did not leave a comment.

Jack R.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

The office people were not there when the time came to pick up the truck the service man had to deliver the truck The air conditioning stopped working when you drove over 45mph

Patricia K.
Rating:

Customer did not leave a comment.

Christopher A.
Rating:

Customer did not leave a comment.

Kaitlyn Y.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Columbia Storage was great. U haul made a change in pick up location the address was similar but 10 miles apart luckily I noticed or extra milage would have applied. Was able to change size of vehicle and remain close to my base. U hual needs to do better job when they make changes on their end. Overall we had a great experience. Mileage allowed by u-haul came within 2 miles due to truck routes allowed by state driving laws.

Roger T.
Rating:

No problems at all with vehicle or availability.

Jeanne S.
Rating:

Customer did not leave a comment.

Roger T.
Rating:

Fast service, fast approval, easy agent to work with. Truck was safe, clean and just right for the job.

MICHAL E.
Rating:

5 Star location!!!

MICHAL E.
Rating:

Great location to rent. Staff is well trained and equipment was clean and well maintained.. Thank you

NITA R.
Rating:

I could not pick up Truck as I rented due to taking Ill. Jim was great..

MICHELLE C.
Rating:

Great. I have a self storage unit here and Jim took extra care of me. Thanks Michelle C.

PAM D.
Rating:

Jim was extremely helpful and went above and beyond to help us find a second truck for my brother! He communicated to us many times to ensure that our rental was available and to confirm our pick up time. His clear and friendly style should be a model for all U-Haul! dealers.

SUE ANN M.
Rating:

I rented a storage here and Jim took great care of my uhaul rental.TY Sue

MARIANNE N.
Rating:

Customer did not leave a comment.

ROSEMARIE T.
Rating:

Customer did not leave a comment.

CECIL T.
Rating:

This is the 2nd time I used u haul here. Jim took great care of my rental again. Thanks C. Thomas

DENISE C.
Rating:

Very accommodating to our needs. Thank you for making my sons move easier.

CECIL T.
Rating:

All good.

RACHAEL S.
Rating:

Extremely helpful, knowledgeable, and professional. Made us feel very welcome and was very accommodating to us. Wanted to ensure the best experience possible for us.

LOUIS Y.
Rating:

Jim the manager opened on his day off. Thanks Jim for going out of your way. Louis & Rita

LAURA M.
Rating:

Friendly, fast, convenient

LARRY B.
Rating:

Jim did a great job.

BOB B.
Rating:

Customer did not leave a comment.

RICHARD M.
Rating:

Customer did not leave a comment.

PHILIP C.
Rating:

Good Cust Service!!

MATTHEW P.
Rating:

Mike Myers who rents storage here told me to go see Jim. I did and he took great care of me. Thanks Matt

ANDREW H.
Rating:

Jim the Manager took great care of me and explained how U Haul works and kept in touch me. Please rent from Jim, he has GREAT customer service and is very professional. Andy

NESTER M.
Rating:

I stored at this site for over a year and a half and Jim the Manager was great. The truck I rented was perfect for my move which was only 2 mile round trip. Jim made my move really easy. Thanks Jim

TINA F.
Rating:

Customer did not leave a comment.

MICHAEL W.
Rating:

Customer did not leave a comment.

JANA D.
Rating:

Jim was great, I rent a storage there I have to move my late mother's things there. He is the best, please ask for Jim. Thank you. Jana

No reviews have been submitted for this location.

Back
To Top