Customer did not leave a comment.Maria C.
Customer Reviews for Columbia Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ALAN M.
Customer did not leave a comment.GEOFFREY W.
The lady at the front desk (I can't remember her name) was really nice and explained everything step by step clearly with no issues. Would definitely use them again.Katherine M.
There were hidden fees and I was charged $12 for less than a gallon of gas. The rental should have been around $100 total and I was charge $147. That is not OK. I won't be using uhaul again.David P.
Customer did not leave a comment.jennifer L.
Customer did not leave a comment.Mark G.
Penny was of great help!Chip S.
I am not sure if it is location dependent, but our most recent UHaul was not equipped with an EZ pass. I feel like all trucks should have an electronic toll pass for convenience.Summer K.
It was an excellent experience all the way around! This rental was a newer model and much more comfortable.Joseph F.
Keep doing what you are!Pamela M.
Customer did not leave a comment.Jonathan F.
Customer did not leave a comment.Cindy B.
Customer did not leave a comment.Noah B.
It took a while to process on the app, about 10 + minutesKeith M.
All okayDimitrios M.
Great friendly people!scott J.
Customer did not leave a comment.Fred C.
The website rental process was good. The truck was clean & in good shape. The customer service was good. Great Service !Muhammad A I.
Customer did not leave a comment.Valerie K.
Customer did not leave a comment.J K R.
excellent service clean trucks. Keep up th egrets workAndrew G.
Side door of the cargo van would not open, although a few times on the highway it opened on its own and we had to pull over. This made loading and unloading very difficult, and made it very unsafe of the road. Luckily we had not placed any small items by the side door since it would not open, otherwise things would have fallen out on the road. Very dangerous.Karen H.
Customer did not leave a comment.Doug C.
I was asked to pay more money for fuel after I returned the truck with the amount of fuel that I was on the truck at the time of my rental. I was not shown the level of the fuel by your agent at the time of the rental, because of this reason I am given the location poor. Thanks.EVANS M.
Everything was great , especially the employee that handed me the keys to the rental. She's very professional and friendly.Israel G.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.Derek F.
quick and easyedward S.
Great service!Eric H.
Great place of businessrob C.
The truck had trouble starting so maintenance on vehicles could be improved.Kevin S.
Have more trucks available near the end of the month, only had a van when I needed a larger vehicle.Perry S.
Cost much too high for a short move. Total cost for 18 total miles $64 due to $0.99/mi. plus gas penalty & fees, OUCH! Nice ROI for U-Haul!Robert Z.
Customer did not leave a comment.Daniel T.
The rental process was very easy and quick. The women handling the rental was kind and made the whole process simple. The rate wasn't expensive either! This was my first time renting a vehicle and I have to say it was a great experienceAaron H.
Penny was awesome, professional and AC very personable uhaul repTony A.
Great service nice ladyJohn H.
Customer did not leave a comment.Tyrone M.
There is some type of bee hive on or near the house. Bees everywhere when try to get to the key box. Really need to take care of the bee situation or move the boxes so they are not near the bees.Michael P.
Advertised $19.95 a day rental - turned into $106 + for 2 days. SOOOO not worth it.Joe L.
My U-Haul truck had a leak in the roof and it destroyed my furnitureSamuel C.
Customer did not leave a comment.Benjamin K.
Customer did not leave a comment.Harold F.
Customer did not leave a comment.Rafal K.
App did not workLinda T.
I tried to phone check out but it expired in the middle of checking out. I called to confirm but mileage was never confirmed. I was charged an extra 8 miles. Also the cost of mileage is a bit high.Donna Z.
Customer did not leave a comment.gene C.
Customer did not leave a comment.gene C.
Customer did not leave a comment.Mahmoud S.
The location was great but my problem was with the APP. I set up my details in advance but they were not saved to the app. And the APP requires wifi which was not available in this large lot off a highway. It was very frustrating to try and get connected to the internet to complete the sign up for the truck.Cathy L.
Penny is fantastic and I highly recommend everyone to rent their UHalul's from Columbia Storage in Bordentown, NJ.Vernon A.
Customer did not leave a comment.Anantharao V.
Poor business management relying on customer's â€œhonestyâ€ to return trucks on time. There should be more vehicles available. The pickup location was changed 3 times and much farther away from the location I requested 1 week in advance. Next time I'll use enterprise.Corey M.
Customer did not leave a comment.Ahmed S.
Service and equipment were excellent.Luisa S.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Cathy F.
No one was there when I dropped the trailer off in mid-morningDonald K.
Customer did not leave a comment.Nivia R.
Additional charges were added that I did not agree to so not happy about itJeffery K.
Fast and easymargrett C.
Customer did not leave a comment.Louis D.
Everything was great!Lee E.
Customer did not leave a comment.Sean G.
Customer did not leave a comment.Juan R.
Customer did not leave a comment.Raymond B.
Nothing. Easy process, wonderful agent. Thanks Penny!!Robert S.
Terrible. This is the second time you changed my preferred pick up location! This time the lady at the place had to come out to help me lift it onto my hitch! It is getting harder and harder to rent from U-HAUL!Edward P.
The only thing I did not like is that my pick up location was changed from my original online request. I thought perhaps I should have been given a courtesy credit as a thank you for this change.Tara F.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.Benjamin K.
Columbia Self Storage was great. The only down fall I had was with Uhaul Rentals online. After reserving a trailer at a location for pick up at 7am. My location for pick up changed 3 times. From 7am that I needed to pick up the trailer Uhaul sent my reservation to a location that opened at 9:30am delaying my day and after I called the local rep, I was told Uhaul is a company that moves things thats why the trailer was not available for my time of pick up or location. I think that was not a good answer because I had to move things also at a certain time.Angel J.
Customer did not leave a comment.Ken G.
Penny was terrific.DONALD R.
Was not informed of the special available at destination if one way trip and drop off at destination, a one month free storage charge is applied. This was noticed in the truck on the glove compartment. If I had known I would have selected a uhaul storage but when I checked there were none available at the uhaul location.william B.
Customer did not leave a comment.Taras B.
No improvement is needed! Awesome service! ThanksAnthony V.
Briana was awesome! Don't change anything! Friendly customer service.Willie B.
Awesome experienceWayne C.
Friendly location.RON S.
I had wanted a pick up but there was none at this location. Penny got us in and out so that I could get to my painting job. Will def come back here to rent again.Joseph S.
Penny got us in the truck fast! Thanks. Don't change anything.Sean A.
Stay awesomeMary Beth H.
Penny was GREAT to work with!Louis M.
I felt bad dropping the vehicle off at this location as I knew they were simply inheriting the issue created by other irresponsible location in Medford, NY. The person at reception was very nice and understanding of the position we were put in. They noted that they would be contacting their area management to help sent feedback to the NY location. Thank you, Columbia Self Storage. You are a far better example of Uhaul than even the official Uhaul location we had picked up from.Linda B.
The equipment is advertised on the website should be available to the customer when he/she showed up to pick it up. Appliance dolly wasn't available for me. I chose not to add â€œSafe Moveâ€, and was still charged for it. The back on the truck was dirty, however before I left, the service rep told me to make sure it was clean at the time to drop it off (what a joke)andres F.
Sign on door said they were closed for two days. Left key in drop box and parked truck next to another one.Mark H.
Penny at office was very polite and knowledgeable. Truck was easy drive.Nancy U.
Customer did not leave a comment.Kevin C.
I would give you an excellent rating except for my experience with the reception young lady. She was unfriendly, hardly spoke to me, didn't explain anything unless I asked.Sharon E.
Penny was great -- top notch!James C.
Penny was friendly, efficient and very helpful with everything I needed.Wayne B.
The pickup was quick and easy. I really appreciate allowing to pick it up a day earlier in the evening before since the morning of would have been too late.SYDNEY G.
Very friendly.Jared C.
No improvement is needed, Penny is awesome!JACKIE H.
Customer did not leave a comment.Peter C.
while Penny at columbia was terrific the experience setting up the rental was a terrible experience. I made the reservation online about a week in advance. The day before the pickup, I was advised that the truck was available at another location a twenty mile drive from where I had originally reserved it. After multiple time consuming phone calls I was able to secure a truck at Columbia self storage which was much more convenient. to me, this was a bait and switch and I will think twice about booking uhaul again. Also, there is an additional charge on my bill which no one can explain. it is still not resolved.Sandro L.
Everything from pick up to drop off was seamless.Alice D.
Our rental was perfect from beginning to end.Laquinda D.