Customer Reviews for Columbus Service Center
(U-Haul Neighborhood Dealer)

338 reviews

661 W Mills St   Columbus, NC 28722
(Behind Tractor Supply Store)

(828) 894-3454

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(828) 894-3454

661 W Mills St
Columbus, NC 28722
(Behind Tractor Supply Store)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

paul C. 
Rating:
4.0

Front desk chick is hot!

Mark B. 
Rating:
3.0

Customer did not leave a comment.

Blair B. 
Rating:
5.0

Very helpful

Joe D. 
Rating:
5.0

Customer did not leave a comment.

Irvin W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

The customer service for the pick up and drop off locations were excellent! Had no problems with the UHaul truck itself. Great experience!

Jamie R. 
Rating:
5.0

As listed in the previous comment, we found the check-in process and following the video challenging. We were very happy to be able to deliver the truck after hours because returning to work on Monday made it impossible to deliver it then. Overall, however, it was a very positive experience and the equipment was great!

Laura B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Great people to deal with!!!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

There was no one around this location to help even though it was still during business hours. I was there at 4:45pm and they listed their closing at 5pm

James F. 
Rating:
5.0

Nothing everything was smooth and as it should be

RICK W. 
Rating:
5.0

The ladies that work at this location are very helpful and pleasant.

Joe C. 
Rating:
4.0

Customer did not leave a comment.

Wendelin D. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
3.0

Lied to about rental rate. Very discouraging. I just expect businesses to be honest. Shouldn't that be a minimum standard??

rick B. 
Rating:
4.0

Only set up as key drop due to COVID-19 concerns.

Terry B. 
Rating:
2.0

Truck was dirty, ashes were in the ash tray and the interior truck was not cleaned before rental. Truck was not inspected before I arrived at the facility.

Brian R. 
Rating:
4.0

The gentleman is a bit grouchy but the ladies in the office are super nice. Just know that you have to call ahead, because they aren't always open during posted business hours. That said, I was able to get someone on the phone to come around both times. Standard small town experience.

Wendy N. 
Rating:
3.0

Customer did not leave a comment.

Walter P. 
Rating:
4.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

All good

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Polite and helpful

TODD C. 
Rating:
1.0

Unit was not available on the day or time of reservation. Had to make 2 trips to pick up truck. Was charged for multiple days for truck and other add ons we didnt add or use. Staff is very disorganized and do not return calls..

George H. 
Rating:
3.0

The trailer was backed into some bushes and the rear was covered in leaves and ants had nested inside the trailer. It was very dirty all over. This trailer should be retired.

William C. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

Jon J. 
Rating:
5.0

Customer did not leave a comment.

ASA B. 
Rating:
5.0

Customer did not leave a comment.

Marsha N. 
Rating:
5.0

Customer did not leave a comment.

Belinda P. 
Rating:
5.0

The folks were professional polite and I was underway quickly. I even got a tip on backing which worked out very well using that tip I backed like a pro well I did a lot better than usual

William P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Outstanding service. The staff here is knowledgeable, friendly and provided great customer service.

Abe G. 
Rating:
5.0

Customer did not leave a comment.

Hunter P. 
Rating:
4.0

Nothing it was an easy process from beginning to end

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

Customer did not leave a comment.

RUSTAN V. 
Rating:
4.0

Customer did not leave a comment.

TRACY D. 
Rating:
5.0

Always kind, helpful, and professional, Shelley and Randy are the best. I wouldn't rent from anyone else in the area.

MARGARET C. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

berry V. 
Rating:
5.0

All was good.

JOAN R. 
Rating:
4.0

The equipment was old. When we opened the trailer the door flew upward and got stuck. We called Uhaul but had a VERY difficult time getting the right department (talked to at least 5 people before being sent to the service department). In the end I was able to get the door I jammed but if not warned about that it will happen again to others. It was very frustrating. We had our trailer fully packed before we realized this had happened. Could not drive to our destination for about an hour (after I was able to unjam the door). Uhaul was of little help.

Kristen P. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

Joey C. 
Rating:
4.0

Customer did not leave a comment.

janet O. 
Rating:
5.0

Service was above and beyond service parameters

Stacie G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Customer did not leave a comment.

Margart S. 
Rating:
5.0

Customer did not leave a comment.

Priscilla J. 
Rating:
5.0

Customer did not leave a comment.

Moriah Z. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Hal F. 
Rating:
5.0

Customer did not leave a comment.

doug C. 
Rating:
5.0

All is well

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Raymon M. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
4.0

Nothing. Everything worked out just fine.

raymond C. 
Rating:
5.0

Tough to find the drop box. Sign is very small at entrance to a Tractor Supply store and actual drop off location is behind that. But, I found it after driving around back of Tractor Supply and was able to drop the key in the drop box on Sunday. This drop off location was very close to my storage unit where I unloaded the truck, so was very pleased! I did leave 2 new unfolded and unused boxes in the U-Haul for next customer. Thank you!

David B. 
Rating:
5.0

Excellent and friendly service

Benjamin R. 
Rating:
5.0

staff at CSC ARE fantastic!!!

Doug L. 
Rating:
5.0

Customer did not leave a comment.

Phillip F. 
Rating:
5.0

We returned car dolly to this location. Gentleman assisted in a timely manner to help make the return of rented car dolly easy.

rebecca G. 
Rating:
5.0

Excellent experience.

Kimmy O. 
Rating:
5.0

This is the second time I have rented a u haul from these folks and they are GREAT..professional, knowledgeable and fun to work with. Especially Randy and Shelly.

Doug L. 
Rating:
5.0

Columbus Service Center and their employees are GREAT!

Michael S. 
Rating:
5.0

owners very helpful and professionl

Joey C. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

The ladies in the rental office were so friendly and helpful. I will definitely use your services again.

CARREN S. 
Rating:
5.0

This was my original drop off location. When I went to do an after hours drop, I found that my location had changed. No notification to me. The new location was about a half hour away. Called to change back, but they wouldn't/couldn't. Asked to speak to a supervisor and they were too inconsiderate to speak to me and made the original representative pass along their conversation. This call took 48 minutes. Not really how you treat your customers. Called the next morning and took less than 30 seconds to change back to my original choice. Going to need another rental and will have to go with another company due to this experience.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

Outstanding service from Columbus Service Center. The owners and staff were very helpful and instructive.

Alan B. 
Rating:
5.0

Keep Shelly and her assistant on the job..THEY ARE THE GREATEST!!! COLUMBUS SERVICE CENTER IS THE BEST RENTAL IN THE AREA!!! DOUG LEMONS

Doug L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
3.0

Customer did not leave a comment.

patrick B. 
Rating:
5.0

The lady that helped me was so kind and helpful.

Michelle T. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

These guys are awesome

JAMES L. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Very friendly people and efficient service. Would definitely use this location again.

Kevin F. 
Rating:
5.0

The staff were amazing and friendly!

Tracey D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
3.0

Facility was not prepared at 4:30pm to receive a return. Did no give an equipment return receipt. Did not assist in disconnecting trailer and showing where to park it. Thanks

MARK W. 
Rating:
5.0

They couldn't have been better! Great all around. Thanks!

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
4.0

Customer did not leave a comment.

brenda F. 
No reviews have been submitted for this location.

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