Customer Reviews for Columbus Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Columbus Service Center

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Joey C. on

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janet O. on

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Stacie G. on

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Service was above and beyond service parameters

Michael S. on

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Margart S. on

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Priscilla J. on

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Moriah Z. on

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Mary B. on

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Hal F. on

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doug C. on

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Brent F. on

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All is well

Raymon M. on

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JOHN C. on

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Terry H. on

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raymond C. on

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Nothing. Everything worked out just fine.

David B. on

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Tough to find the drop box. Sign is very small at entrance to a Tractor Supply store and actual drop off location is behind that. But, I found it after driving around back of Tractor Supply and was able to drop the key in the drop box on Sunday. This drop off location was very close to my storage unit where I unloaded the truck, so was very pleased! I did leave 2 new unfolded and unused boxes in the U-Haul for next customer. Thank you!

Benjamin R. on

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Excellent and friendly service

Doug L. on

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staff at CSC ARE fantastic!!!

Phillip F. on

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rebecca G. on

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We returned car dolly to this location. Gentleman assisted in a timely manner to help make the return of rented car dolly easy.

Kimmy O. on

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Excellent experience.

Doug L. on

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This is the second time I have rented a u haul from these folks and they are GREAT..professional, knowledgeable and fun to work with. Especially Randy and Shelly.

Michael S. on

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Columbus Service Center and their employees are GREAT!

Joey C. on

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owners very helpful and professionl

Denise L. on

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Adrian S. on

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Michael F. on

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CARREN S. on

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The ladies in the rental office were so friendly and helpful. I will definitely use your services again.

Ryan K. on

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This was my original drop off location. When I went to do an after hours drop, I found that my location had changed. No notification to me. The new location was about a half hour away. Called to change back, but they wouldn't/couldn't. Asked to speak to a supervisor and they were too inconsiderate to speak to me and made the original representative pass along their conversation. This call took 48 minutes. Not really how you treat your customers. Called the next morning and took less than 30 seconds to change back to my original choice. Going to need another rental and will have to go with another company due to this experience.

Kenneth T. on

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Glenn G. on

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Alan B. on

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Outstanding service from Columbus Service Center. The owners and staff were very helpful and instructive.

Doug L. on

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Keep Shelly and her assistant on the job..THEY ARE THE GREATEST!!! COLUMBUS SERVICE CENTER IS THE BEST RENTAL IN THE AREA!!! DOUG LEMONS

GREGORY H. on

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patrick B. on

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Michelle T. on

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The lady that helped me was so kind and helpful.

Brian S. on

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JAMES L. on

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These guys are awesome

Robert C. on

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Kevin F. on

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Very friendly people and efficient service. Would definitely use this location again.

Tracey D. on

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The staff were amazing and friendly!

Mark J. on

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MARK W. on

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Facility was not prepared at 4:30pm to receive a return. Did no give an equipment return receipt. Did not assist in disconnecting trailer and showing where to park it. Thanks

Joseph I. on

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They couldn't have been better! Great all around. Thanks!

PAUL D. on

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Robert K. on

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brenda F. on

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DARIN W. on

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Ifeel like I got ripped off ive always used uhaul in the past so have my inlaws, never have I had to pay what I feel were unfare fees I got the ten foot uhaul for three days and was told it would be a hundred dollar deposit and19 dollars aday 20 or 30 I don't remember im so frustrated any way it t was reasonable also to fill the tank back up which I did and simply drove two to three miles back and returned the truck I never got my hundred dollar deposit back and was told I did not fill the tank back up idid and whats crazy is if that truck were slam full it would have been filled there where I picked up the truck but there are no pumps there they probably filled it up right down the road exactly where I did the needle was on the full line maybe just slightly off because I gave the clerk a 100 dollar bill and told her I wanted to fill it up which I did. and I ended up owing as uhaul called it an outstanding balance of 45.00 dollars that turned into 70.00 for being aweek late the reason being id got sepsis in the pick line going to my heart,as I have short bowel syndrome and that's how I eat the other40.00 was waved if I agreed to pay the 30 the day I got yourletter which I sent my wife to do why not give me back the hundred dollars that I feel was stolen from me if its not returned to me me nor my family will never use uhaul, which weve used the 50 years ive been around again I filled that tank got sepsis about died and got over charged by uhaul all in the same month happy new year to me . you asked for feed back well that was my experience this go around with uhaul but youll probably brush this off and keep the money cause its what makes the world go around isn't it thanks anyway the walters family.paying what I did for those three days is crazy

Edward S. on

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DAMON Y. on

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At first they were very helpful. I asked them if I should use the online reservation system and they said no. They did not have any 10' trucks and agreed to give me a 20' for the 10' price.I gave them the online quoted price for a 10' truck and a car tow and they still overcharged me $557. I would be willing to settle this for $213 the difference between a 20' truck and a car tow online quoted price of $1037.90 including insurance and what I was charged $1251.00

DAMON Y. on

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At first they were very helpful. I asked them if I should use the online reservation system and they said no. They did not have any 10' trucks and agreed to give me a 20' for the 10' price.I gave them the online quoted price for a 10' truck and a car tow and they still overcharged me $557. I would be willing to settle this for $213 the difference between a 20' truck and a car tow online quoted price of $1037.90 including insurance and what I was charged $1251.00

Grant L. on

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Robert W. on

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Scott H. on

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Excellent customer service! Thank you!

Grant L. on

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CHRISTOPHER T. on

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BRENDA P. on

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JEnnifer G. on

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No one there to receive equip,ent and no information on social te on what to do.

CLAUDE T. on

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Very professional, everything ready to go, will use them again.

Carroll B. on

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Valerie L. on

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By far the best experience with a Uhaul location EVER! These folks know their equipment, their schedule and system. Great communication, polite and efficient.

Sherry H. on

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Emily C. on

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David L. on

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Excellent friendly service. Have used them 3 times with good experience each time.

James D. on

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Inspect/clean equipment when returned.

Cindy S. on

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Margaret S. on

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Nathaniel G S. on

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Fredrick S. on

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Thank you to the friendly folks at Columbus Service Center!

Mike C. on

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Todd C. on

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Awesome Customer Service with the 2 ladies assisting me at Columbus Service Center in Columbus, NC

Elizabeth N. on

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Nothing...IT WAS WONDERFUL!!!!!

PAUL D. on

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The trailer was quite old and I had a little trouble opening and closing the door.

John V. on

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MARK W. on

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LYNN S. on

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DONNA H. on

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Mrs Brevard was very personal and very friendly. I hate it took me moving away from Columbus to meet such a nice person. A most professional place of business. 5 stars all day everyday.

MARSHALL A. on

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David L. on

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Shelly was cordial and helpful. Since I dropped off the rental over the Easter weekend, it would have been nice to have received a short call saying they had it and found it in good condition.

Steve F. on

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WILLIAM R. on

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DANIEL B. on

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Richard M. on

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ADAM W. on

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Great service! Some problems came up on the sale of our house and needed the truck for an additional night, they made it happen!!!!

Kevin B. on

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The drop off was significantly out of my way ... there was apparently no other option, even though there was a uhaul place much close to my destination.

Deanna S. on

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The staff were friendly, and it was a smooth drop off. I recommend this location and will use them again.

AMOS K. on

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Thank you for arranging the early pick up, it help keep us on schedule.

Lonnie V. on

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The lady who processed our request was very personable and helpful. We were very pleased with how smoothly everything went on this end.

NICK R. on

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Elizabeth S. on

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mark W. on

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Phillip D. on

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JODY C. on

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Not a thing, excellent service all around

Ron W. on

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Scott H. on

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No improvements needed. This is an excellent U-Haul dealer! The representative was extremely helpful and friendly. The vehicle and equipment were like new. Thank you!!

Dorothy S. on

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Nothing, service was excellent!!

NICK B. on

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Great people to work with!!!

Robert M. on

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Gregory K. on

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Very slow check out, order not correct - did not include moving pads that were ordered online. Received oldest looking trailer on the lot.

GRADY P. on

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