Customer Reviews for Commanders Mini Storage
(U-Haul Neighborhood Dealer)

74 reviews

16078 Hwy 20   Niceville, FL 32578

(850) 517-9852

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(850) 517-9852

16078 Hwy 20
Niceville, FL 32578

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
2.0

Customer did not leave a comment.

Patsy P. 
Rating:
3.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

rodney K. 
Rating:
5.0

The man who performed our transaction multi-tasked during a fairly busy time and was exceptional. Professional, courteous and easy to work with.

Antony G. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCA O. 
Rating:
3.0

Customer did not leave a comment.

jeffrey P. 
Rating:
3.0

No real direction on where the truck needed to be dropped off. Employees acted like they were irritated to answer questions.

Michelle C. 
Rating:
1.0

Was given a muddy truck that I had to walk thru a field of knee high weeds to find on my own. Didn't do a walk thru to see if all was good with truck. Drove U-Haul home to find that a homeless man had made himself a home in the back. I called the guy I rented from and couldn't get thru not had anyone call me back after being told he would. I then proceeded to call corporate and they handled it appropriately. They made sure I was taken care of in the end.

jessica R. 
Rating:
5.0

Easy drop-off. They were closed, so we were only outside and no one assisted us.

DAVID S. 
Rating:
4.0

The return store was also 45 min drive. I called the Niceville location and the gentleman said there would be a charge if I dropped it at the SRB location. We proceeded to Niceville. Once returned, a charge appeared on my receipt for the difference in half a tank and 3/4 tank of gas. So, the offer from the Alpharetta location clerk was not honored by the Niceville location. I did not complain. I understand various challenges in locations, franchises, ownership, etc. And the frustrations when servers are down. However this was a sub par experience and caused us an overnight delay in our move. Kitty Whitney

kateri W. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Sharolyn Q. 
Rating:
5.0

Customer did not leave a comment.

Ankur P. 
Rating:
3.0

The truck is was in May need to go in for servicing, the transmission to me may have an issue and I know that you would want your customers to be safe when using your trucks, thank you and God Bless

Joyce W. 
Rating:
2.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

TONY M. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
1.0

Very rude and was cussed at by both the owner and his son. Shocked Uhaul would be associated with this location. Very disappointed.

Heather D. 
Rating:
3.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
2.0

Customer did not leave a comment.

Steven S. 
Rating:
3.0

Truck had trash in cab. Engine light was on from the first time I cranked it. I assumed it was a reminder to have the vehicle serviced soon because the engine sounded fine and no one at Commander's said anything. I had wanted a 15' truck for a Destin, FL to Freeport, FL move but the dealer only had a 10'. This resulted in me spending twice as much time and miles. Also, I was supposed to be emailed a receipt but I never received it.

Maxie R. 
Rating:
1.0

Over charged. Representative was very rude unpleasant. Uhaul needed mechanical work.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

The location was perfect.

Jacqueline H. 
Rating:
3.0

Customer did not leave a comment.

Joseph A. 
Rating:
3.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

Only one attendant at a gas station who was working on my reservation between helping other customers. It took about 30min to complete my reservation. I asked if she could help me get it hooked up because it had been years since I'd towed a trailer. Attendant said she couldn't leave the store. Went out the lot and found my trailer, the ball socket clamp was so rusted I couldn't twist it to lock it place on the hitch. Attendant had to assign me another trailer, which took another 15min. It was terrible customer service coupled with poorly maintained equipment.

Kelly H. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
1.0

We were directed to location accross the street at a storage unit. It took some time to maneuver around the storage unit with truck and trailer. This location wasnt where the truck was suppose to be. We finely figured out where to leave the truck. We had to go get and move to location. The location given to us was 22 miles from where we moved to. This required us to cross a toll bridge that ended up costing us another 20 dollars to drop off and get back. This in my opinion is rediculous just to drop a truck off. I would probably not use u haul in the future due to this. Also the app and process that is used to return vehicle is a joke.

Chad M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

Equipment was not ready for pickup; location did not have quantity of furniture blankets requested.

Andrew L. 
Rating:
4.0

Customer did not leave a comment.

Heidi C. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Didn't find out until after departure that the a/c didn't work. Halfway through the trip the gas cap came off causing a fuel spill.

aaron C. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

The truck had a terrible squeak. While driving in the rain the seat belt connected to the upper sides of the truck, on the right and left side was just pouring rain on us. Not Good!

Colin M. 
Rating:
5.0

Both my pickup and drop off locations were the same. The staff at the convenience store were super helpful and picking up and dropping off was a breeze.

Hannah S. 
Rating:
1.0

Poor customer service Collins the manager that's oversees the area is a liar made promises he did not keep they was not prepared the day of rental wrong truck size after I booked 4 days in advance dog hair in cab of truck F- rent from Penske good service good trucks

Kenneth G. 
Rating:
3.0

When we arrived at the UHaul location, the clerk would not give me credit for the amount I had already paid online when I thought I could use a smaller trailer. I called about changing the size of the trailer and was told that we could work that out when we picked it up. The clerk did not know how to do that, and said I could work it out later. We were supposed to get a dolly, but none available. The clerk was very nice and apologetic, so I have not problem with him. We returned the trailer on Sunday Feb. 25, but no one was there.

Jo F. 
Rating:
5.0

I am very happy and when I'm happy that's more ??

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

jeff A. 
Rating:
2.0

They over charged me and where not helpful.Though U-haul did make good on the over charge,so I will use Uhaul again.just not that location.

Roger G. 
Rating:
3.0

No complaints. Manager/owner was nice, helpful.

Travis S. 
Rating:
3.0

Customer did not leave a comment.

Joshua Y. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

TONI H. 
Rating:
5.0

Customer did not leave a comment.

MIKE F. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
3.0

The truck shakes a lot, the engine was weak.

Tiago S. 
Rating:
5.0

Customer did not leave a comment.

charles M. 
Rating:
5.0

Commanders mini storage is excellent. They have everything up and ready to go. This is not the first time that I have dealt with them. Recommend them to all my friends. Thank you.

david ralph H. 
Rating:
1.0

Customer did not leave a comment.

bill K. 
Rating:
2.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Great people, very helpful service oriented

joel R. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
2.0

The location seemed very ill-prepared to handle U-Haul truck rentals. Their primary business is a convenience store. The clerk was working alone when I arrived and told me that the computer system was down. He had to set my rental up over the phone with U-Haul's call center... all-the-while, he's trying to juggle customers who are in and out of the convenience store needing service... so, he ended up giving me the keys to the truck and had me go outside and get the truck out of his back lot myself. We didn't do a walk-around, and we didn't check the gas. The only contractual paper that I had, I later discovered was entirely in Spanish, so I couldn't read anything on it. Luckily, I had a brand new truck, so there was no damage, but the truck was dirty and had tons of old blankets in the back of it.. as I suspected, when I went to turn the truck in, the mileage was all wrong and there was no indication of where the gas was when I accepted the vehicle, so U-Haul initially tried to hit me with a bunch of extra charges. Luckily, the receiving location at Causeway in Metairie is much more organized and was able to sort everything out for me after about 20 minutes at no extra charge.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

beulah Z. 
Rating:
3.0

Customer did not leave a comment.

Dan C. 
Rating:
2.0

This location was poor and U-Haul had the wrong physical address for it in the e-mail that was sent to me. Also, my trailer was very old and looked like it should be retired.

Brian M. 
Rating:
5.0

Tiffany was a pleasure to work with and had a great attitude.

Jeff F. 
Rating:
3.0

Customer did not leave a comment.

ernesto C. 
No reviews have been submitted for this location.

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