Rebecca has always been kind and professional.Michael F.
Community Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They treat me like family. I would recommend this place to anyone that wants nothing but the best.hugo g. | Overall Experience
Customer did not leave a comment.Patricia D. | Overall Experience
It was unfortunate that the trailer was not avaialable at the loation whrre I reserved it. I had to drive to a different state to get it.Michael D.
The staff is always helpful and professional. Quick to help and answer any questions. Convenient location and easy access. Ill be back !Robert K. | Overall Experience
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.kenneth S.
Nothing to improve ! Everything was great , clean and good and ready to go ! The saleswoman was professional and friendly and helpful!Rosaleen S.
Customer did not leave a comment.Michael F.
We had to go to Middletown (25 miles each way) to pick up the trailer to attach to the U-Haul truck. We ordered this in August and they didn't have one in Matamoras. Since we pay for mileage over a certain amount, I thought they should have SUBTRACTED the mileage it took to get to Middletown (50 miles total) from our bill but the girl on the phone at the place we dropped off the U-Haul in Eutawville, SC said she couldn't do that. It is not OUR fault that they didn't have the trailer in Matamoras, PA. We set this up TWO MONTHS AGO!Alfred C.
Customer did not leave a comment.Jeanne O.
Drop off location was closed however I have been there before and the staff is friendly and helpfulEdward K.
Customer did not leave a comment.Nabil M.
Customer did not leave a comment.Ramon C.
We had to drive an hour from our requested location to pick up the truck. The direction was opposite our origin, so it added 2 hours to a long day. The truck was available the previous day. If it had been shuttle to our requested location, it would have made our experience much nicer.David S.
Nothing everything was great price was a little too highRoger K.
Have the equipment at the location that I needpaul P.
I have used this Uhaul location before and they truly have an impressive team. Truck was clean and rode well as if well maintained.Tommy R.
Customer did not leave a comment.P J L.
Customer did not leave a comment.Jacob R.
Customer did not leave a comment.Eric D.
All is well thanksjames W.
Customer did not leave a comment.John L.
Customer did not leave a comment.Derrick K.
Customer did not leave a comment.john D.
Service was excellentSHARRON H.
Customer did not leave a comment.Janet C.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Marc P.
Customer did not leave a comment.Jay C.
The only hang up was computer wouldn't excepted my truck th o rentRobert W.
Customer did not leave a comment.John M.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Narvin M.
Customer did not leave a comment.Arthur P.
Customer did not leave a comment.Joseph M.
EASY DROP OFFPATRICK J.
Customer did not leave a comment.William D.
Need a corporate call PRONTO. 973-557-6059Amanda B.
Customer did not leave a comment.Ingrid F.
Nothing they are very professionalMarcus C.
Customer did not leave a comment.Walter C.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.Kimberly W.
NOT MUCHdanna S.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.Michael M.
The location and the people working at this location were wonderful. However my over all experience with UHAUL was very disappointing. I reserved a 26 foot rental truck a couple of weeks before my move. The day before I received a text and email saying my location pick up was updated and sent me to another location to pick up the truck. Once we arrived at the location the guy working thee said that truck was for someone else. He called uhaul and spoke with ROSE. She found a 10 foot truck and offered me that one. 26 foot truck to a ten foot truck. That is a huge difference and will require multiple trips that one way is an hour a part. Rose said that she would give me a lot of extra miles. So I went to the next location to get the truck and the guy there was so wonderful. I told him about the miles and asked him to confirm with rose about the mileage. When he called to ask I can here her yelling at him and being nasty. Which is so uncalled for I did not once give anyone a hard time about this whole situation (even though I was freaking out inside) They ended up giving me a 15 foot truck and ROSE once again said when I returned it I would be credited mileage upon my return. Well I returned my truck and had the girl call and ROSE never put in the system that I was to receive any extra mileage as all. I tried calling yesterday and was suppose to get a call back and never did. This is very disappointing.Tracey W.
Everything is doneJorge V.
Customer did not leave a comment.john L.
nothing I can think of!JOHN M.
Customer did not leave a comment.LAWRENCE O.
keep doing what you are doing!John M.
Its perfect don't need to do anything. Keep up the good work...Hugo D.
Your software on the computer really slowed the whole process down. The lady was very helpful and was doing her best but it needs to be updated. Your restictions on what can and can't be hauled are very excessive too. Your online data said the vehicle wouldn't fit and needed a check up before towing. It fit fine and was a waste of time.TERRENCE O.
Perfect easy and must of all the truck ran really goodHugo D.
I have been using Community Self Storage on and off for many years now and have always found them to be friendly, professional and very accommodating. Their facilities are always clean and well lit.RICARDO C. | Overall Experience
Customer did not leave a comment.dennis S.
Reps should have knowledge of location inventory/equipment. Was told pick up would have to be at a different location until I asked about the trailer I saw on the premises where I wanted to pick it up.dennis S.
Customer did not leave a comment.John W.