Highly recommend. Storage has easy access, reasonable pricing, always available, great staff. Many thanks!
Suzanne B | Overall Experience
Customer Reviews for Community Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a good experience
Kimberly J | Overall ExperienceNice people, clean rooms and accessible at all hours. I would recommend to family and friends
JODY K | Overall ExperienceFront desk person is awesome. She is knowledgeable, interested in addressing your needs and does what she can to make it easier for you.
Lawrence O | Overall ExperienceI had this unit for four years. The facility was extremely clean and easily accessible with good security. Staff was always friendly. The monthly rate was extremely reasonable, with only minor increases over the time I had the unit. I highly recommend this facility.
Arnold S | Overall ExperienceTop notch facility. Helpful staff. What more could one ask?
richard M | Overall ExperienceRenting 5 storage units over a period of two years was just what we needed when we needed it. There was never a problem with access or communication with the staff.
Leslie W | Overall ExperienceOverall this storage facility has predatory fees and tactics and will stick you every opportunity they get. Their goal is to take your belongings as fast as possible. If you’re late on even one payment, good luck getting your belongings as the fees are so high and they don’t accept ANY form of partial payments. I’ve never heard of a facility that won’t accept money from a patron. I’ve used storage facilities for over 13 years and never had as many issues as a whole, as I have in the past year with this one. I notified the office one week in advance of our intent to move out. They then notified the office where our belongings were located. The day before our move out, they tacked on an additional hundred dollar fee. Do you think that’s a coincidence? The only nice person here is Michelle, at the front desk, and you can tell she even feels bad helping the business to rob people of their valuables. The facility only has two rows of outdoor storage units and at least 6 doors or more on the inside rows only, were locked out with the facilities red locks (due to late payments and their astronomical fees, I can imagine). I would not recommend this facility to anyone else who may be looking.
Brianna P | Overall ExperienceWe needed a storage unit and are so glad Community Self Storage in Matamoras had a space for us! Stayed over a year. Never worried that our items would get damaged or stolen. Absolutely no complaints!!
Sara M | Overall ExperienceShould add prorated rates. Bugs
Danah D | Overall ExperienceMs Michelle is a very efficient person ! I really recommend this Self Storage !
Isabel F | Overall ExperienceSadly due to an extreme situation I needed to vacate the unit and mgmnt was amazing! Worked with me, refunded my money and showed true care and concern. Thank u!
Melanie C | Overall ExperienceNice and clean,very professional,Richard O'Hare!!
Richard O | Overall ExperienceYour staff was extremely helpful and gracious. I can’t speak highly enough.
Sean G | Overall ExperienceStored household items here for two years. Great access and always clean. Staff very helpful.
Robert D | Overall ExperienceThe staff was most helpful.
Michael D | Overall ExperienceThe spots for parking my travel trailer were so tight with barely enough room to park the rig. Great facility and great people just need more room
Brian S | Overall ExperienceThe staff were super friendly! The facility is very secure. We stored our travel trailer for the winter. My only wish is the parking spots were slightly wider.
Eric L | Overall ExperienceThe way the unit next to me was parked (on my line) made it very difficult to back in as well as pieces of it falling off all over. I did mention this to an associate who said they would call the owner to move it over. It was never moved. Otherwise I was satisfied with storing my RV there. Close. Convenient, affordable, accessible. I will use this facility again in the future if needed
Roger P | Overall ExperienceThey treat me like family. I would recommend this place to anyone that wants nothing but the best.
hugo g | Overall ExperienceThe staff is always helpful and professional. Quick to help and answer any questions. Convenient location and easy access. Ill be back !
Robert K | Overall ExperienceI have been using Community Self Storage on and off for many years now and have always found them to be friendly, professional and very accommodating. Their facilities are always clean and well lit.
RICARDO C | Overall Experience