Customer Reviews for Community Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Community Self Storage Inc

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Christine W.
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Customer did not leave a comment.

Jose M.
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Service was excellent. Nothing additional

Candice S.
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Customer did not leave a comment.

Martin M.
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Outstanding service - wonderful to work with. Highly recommended.

Angela S.
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Customer did not leave a comment.

JOSEPH W.
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Customer did not leave a comment.

Elizabeth H.
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Only problem I ran into was doing mobile pick-up and return... there was very poor cell service in the area so it took ages to go through the process. Make sure your phone works where you are renting from.

Darryl H.
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Customer did not leave a comment.

Ralph D.
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Excellent experience. Nothing needs to be changed.

Paul M.
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Customer did not leave a comment.

Pilar G.
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Customer did not leave a comment.

David P.
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Customer did not leave a comment.

JOSEPHA D.
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Customer did not leave a comment.

GABIN R.
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Customer did not leave a comment.

Angel C.
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Very high rates for two hour use. 48.00. .69 per mile in addition to the base rate. Then fees on top of hidden fees. However the van was clean and service was exceptional. I will look elsewhere next time.

Adrienne G.
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Customer did not leave a comment.

Daniel N.
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Customer did not leave a comment.

Peter W.
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Customer did not leave a comment.

carlos B.
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Excellent customer service. Efficient and responsive to any questions I had

Dwain J.
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Staff was outstanding and very helpful. 2 very nice ladies. Will use again.

SUSAN K.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Carolyn K.
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Convenient location & the van was perfect for our needs.

Xiomara M.
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Great customer service!

R R.
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It was all good, no need to change anything.

James J.
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Truck was exceptionally clean and well maintained. Salesperson was friendly, knowledgeable, and helpful.

Carmen C.
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Staffs were very friendly!

Michael M.
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I was rented a 15ft truck with a broken passenger side rear view mirror. They also changed my return trip drop off time from my reservation drop off at 6pm to 12pm the next day without informing me. They explained they would change the return time to 6pm but I was charged for another Day without notice.

Anthony F.
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Customer did not leave a comment.

Annette M.
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Customer did not leave a comment.

William H.
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Customer did not leave a comment.

Susan B.
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Ellen was the best. Very Professional and friendly.

ELIZABATH M.
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Clerk RUDE!!! Doesn't know a computer from a stapler!! I did EVERYTHING I POSSIBLY COULD to make this go smoothly (downloaded the app, pre registered). ALL FOR NOTHING! Spent over an hour trying to pick up the truck i needed for 2 hours!!! Horrific experience. A TOTAL WASTE OF TIME AND MONEY! (I asked the clerk if she could request a discount for me for this disaster and she said “NOPE. I ASKED TRANSPORTATION AND THEYRE NOT DOING NOTHING FOR YOU”!!! HER WORDS!!! Customer services is obviously not one of their policies!!! NOT A HAPPY CUSTOMER!

Kevin W.
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The staff at Community Self Storage were very helpful and should be applauded for their customer service. The U-Haul app, however, is cumbersome and difficult to use. In other words, it stinks. Really, U-Haul, you can come up with a better app!

Robert B.
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Started out a little rocky with the first person that answered the phone when I called due to a problem I was having. She took my information, put me on hold for almost 10 minutes and then didn't come back. A new person answered and we started all over. It worked out fine but this is a soleveable glitch on your part.

Joseph C.
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The woman in the office was exceptionally helpful. Went way beyond just help. Making the experience extremely pleasant.

Joe R.
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Customer did not leave a comment.

Thomas S.
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Customer did not leave a comment.

Evelyn A.
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Customer did not leave a comment.

Stacey V.
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Have more vans...I had to drive 30 miles to get this one.

David B.
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Customer did not leave a comment.

Stuart B.
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Customer did not leave a comment.

Jung L.
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Thank you! have a nice day!

David N.
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Fix your reservation process. The confirmation was wrong & when we pointed it out , it didn't get fixed after repeated attempts

Perry G W.
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Customer did not leave a comment.

Bridget E.
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Teri was absolutely wonderful

Lital F.
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My comments aren't necessarily directed towards this specific location but U-Haul as a whole. The way this company treated me was a complete disgrace! Over a two day period I called them 11 times total and was only able to speak with someone 1 time. The phone system has a "glitch" which drops customer calls and CONVENIENTLY U-Haul doesn't allow their agents to call back the customer to handle the issue. I booked a truck on September 1st and the day before was told that I had to go to a different location because it wasn't available. That location was 9 miles FURTHER from the original each way. Once I showed up there, I wasn't able to pick up the truck because whoever set up the reservation, knowing that the facility was closed set up the reservation for 24/7 share but still selected the option for me to wait until they opened WHICH THEY DONT ON SUNDAYS! That particular location doesn't have any cell phone or internet reception so I had to go back and forth another 5 miles to be able to call U-Haul AGAIN and of course didn't reach anyone. At this point we are at an extra 28 miles for my trip. We went back to the original U-Haul location where the truck was booked in the first place and the darling employee named Chloe did her very best to try and assist us. She called U-Haul directly and they kept giving her the run around so we said forget the truck, you have a trailer here so cancel our original reservation and we will take the trailer. Even though Chloe was continuously refreshing her system, there was NO reservation for that trailer but OF COURSE U-Haul wouldn't agree to give it to us because mileage isn't charged on that trailer so why give it to me and lose money right?! I spoke with the representative myself and was very upset at the way they were treating us at which point a new voice came on the phone without introducing themselves, I believe this was the supervisor named Rose who was completely unprofessional and rude and treated me like I was the problem! Knowing that we needed to get this done quickly since at this point it is 10:30 and the reservation was for 9AM, Rose forced us to go back another 20 miles to pick up a truck at a different location and then come back up to where we were since our storage facility was located there, at this point we are at 68 miles out of our way to pick up a truck we booked 2 weeks in advance and all we received for our troubles was a bunch of attitude and 39 free miles. ARE YOU KIDDING ME U-HAUL?! IS THIS HOW YOU TREAT YOUR CUSTOMERS!?

Stephen S.
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To whom it may concern, I am writing to in regards to above contract. I rented this Van to move my son back to go college we carried numerous plastic totes and boxes. I was just notified by the rental location that I (Apparently dented the the inside fenders) this is absurd. There is no way this could have happened moving plastic totes and cardboard boxes. I am disputing this allegation and want this corrected immediately. I am not one to get upset about things but this allegation is totally fabricated. I will never return as a customer to this location and rest assured I will be warning my friends on social media about what kind of a scam is going on here with this location. Is this the way U Haul does business?

Terri F.
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Office and telephone questions were answered quickly! I like to talk to people and not machines so I was very pleased about that!

Timothy S.
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Very friendly service. I would definitely recommend this location to anyone

JOHN M.
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Customer did not leave a comment.

Mike S.
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Customer did not leave a comment.

Daniel L.
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Check in and check out were easy. Staff was friendly and helpful.

Michael N.
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The lady I felt with was very nice & helpful

Othmar M.
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Very good and friendly customer service ??

michael P.
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The attendant at the location was very nice and helpful, The 10' truck was perfect it was new and spotless.I will rent from here again.

Guy L.
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The gate was closed and we didn't have a code and it was Sunday so we can't rate the place. We got lucky and a storage customer came out and opened the gate for us. We dropped off the U-Haul and left. The location is a half mile from my home so it is very convenient.

James R.
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Customer did not leave a comment.

John C.
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nothing ,service was Great. Agent was attentive and friendly!!! Vehicle was clean and tank was full!!

Joseph B.
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Customer did not leave a comment.

Chistopher W.
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The staff were friendly and helpful and the truck was clean and well-maintained.

Michael G.
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Customer did not leave a comment.

Melinda S.
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Please show a new driver where the gas tank, headlights and other aspects of vehicle before leaving the lot. There were so many distractions that my licence was left at the u-haul office. I drove 125 miles not realizing my headlights weren't on during a horrendous rainstorm. I thought they were automatic, only to realize the yellow lights were the only thing on. I was terrified and on a highway that offered no shoulder. I pulled over on the first exit to ask if my headlights were on. They weren't. Thankfully the gas attendant found the “knob” to turn my lights on. Most vehicles have automatic lights. A novice to u-haul vans and trucks, will NOT know this.So, I was driving without my license, no headlights and gassed up twice at $65.00!! Please have the salesperson give a rundown on such necessities...headlights and gas tank location. I would love to be compensated for at least $35.00 for the stop at the gas station that helped me with the lights. Thank you. ( melinloca@gmail.com ) 570-228-1999.

Michael G.
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Customer did not leave a comment.

John V.
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Customer did not leave a comment.

Chris F.
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Customer did not leave a comment.

Thomas P.
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Thomas P.
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Customer did not leave a comment.

KAYLA C.
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henry G.
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FRED P.
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Customer did not leave a comment.

MARK N.
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Customer did not leave a comment.

Jack V. | Overall Experience |
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Fantastic storage unit staff friendly an unbeatable

Ruth M.
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Customer did not leave a comment.

James D.
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Continue the excellent service and equipment.

JASON S.
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Very friendly staff at this location.

Stephanie P.
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Customer did not leave a comment.

Barbara G.
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Customer did not leave a comment.

PETER B. | Overall Experience |
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Fine

Mary Jo M. | Overall Experience |
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The gentleman who assisted me was very professional and outlined expectations clearly. I would use this facility again.

Steven D.
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Mobile app needs lots of work...wasted lots of my time.

Edward D. | Overall Experience |
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Nice clean facility locked gate friendly and helpful staff

David P.
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Customer did not leave a comment.

Michael A.
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Nothing, Josh and Terry were topnotch,Thanks Again

Catherine F.
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Customer did not leave a comment.

Jenell N.
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Worst experience. I will never use uhaul again.

stephen B.
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great and helpful staff

JOHN M.
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Terry and Josh are ALWAYS extremely helpful and great employees all around! Regards, John M.

william G.
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Everyone was so helpful, especially since this was a last minute rental. Very professional staff and knowledgeable. Better service here than from another u haul dealer i had called before calling them.

phillip H.
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This is the fourth time I have rented a truck from this location and the staff is very helpful and courteous!

amaury M.
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Customer did not leave a comment.

Jessica L.
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Fast and convenient.

Thomas S.
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Customer did not leave a comment.

Randall C.
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Pave the parking lot. We sank in muddy gravel.

Sean B.
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Customer did not leave a comment.

brett M.
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Excellent equipment. Clean in and out. The staff was friendly and respectful and helpful. Will use this location again.

Martin S.
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The ride was great, the truck was brand new and easy to maneuver. The window washer fluid froze up. This made visibility problematic.

Edward S.
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Great Agent!!

John S.
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Nothing

Tony S.
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nothing do not mess with a good thing

MICHELLE R.
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Customer did not leave a comment.

DORREL H.
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The clerk did a wonderful job.

eugene B.
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Service was excellent, equipment was clean and we'll maintained.

CRAIG D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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