Customer Reviews for Compass Self Stg Dale Mabry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Stg Dale Mabry

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Roger E. on

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Jorge M. on

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Brandon E. on

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John M. on

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We rented on Christmas Eve to take a Barbie Doll House to St Petersburg about 35 miles one way. I returned the Van around 5PM. The office was closed. I could not access the internet on my phone continuously. When I could UHaul cold not verify my location and I didn’t have a password. I took photos of the truck interior and location at store. I texted the photos and my Information to the phone number on the store door plaque. Later I had my wife send information and photos to UHaul chat. I was worried about additional charges . But that didn’t happen. I put the key and contract in drop box. The guy at store was very helpful and great service. I would rent from them again. Van was new and nice to drive.

John M. on

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Truck could have used an alignment before renting it out. Kind of annoying to drive. But, other than that no issues arose and it got me safely to Kentucky. Thanks!

Marco S. on

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Mike was excellent. During pick up he was extremely busy and still provided exceptional service. Thank you Mike

Ruthie H. on

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Ellen P. on

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Friendly, professional, clean

Bryan H. on

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Excellent service and friendly staff!

Jose N. on

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Very convenient and Mike was really helpful

candace A. on

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James V. on

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Your location has Excellent Customer. I have rented a UHAUL Trucks from the Lutz location anytime my family needs to move.

THEODORE C. on

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Kathleen V. on

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Virginia G. on

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Ernest D. on

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Everything is GREAT!!

Bernard W. on

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Thank you Beth!!!

Elizabeth W. on

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the gentleman that helped me was very nice

DAVID W. on

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The on-line pick-up process was a bit challenging to start and fininish, however, now that I know what to expect, I would use again.

Christopher D. on

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Beth was so great in helping me. She made my experience quick and easy. Not like the guy who is usually there what a knob. But Beth is great she will treat you right.

Terry Y. on

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Great people to work with and excellent service

John C. on

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Great customer service! They were able to get me a vehicle on the busiest moving weekend of the year. The staff was very professional persistent and patient with my needs.

Gail W. on

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Mike was excellent in helping me with my drop off and renting a storage unit. He was juggling multiple task at once with customers walking in and with the phone calls and handled himself very professionally! His follow up was terrific and I would totally recommend 19020 Dale Mabry location to all my fiends! Ask for Mike!

heather S. on

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Nothing

Brad M. on

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Great friendly helpful service ... can’t go wrong I drove past other uhaul places to go to this one.

Laura V. on

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HECTOR G. on

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Matchett B. on

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Debbie G. on

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Mike was an amazing employee. He made the moving experience less painful.

GUILLERMO S. on

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Can't say it's their fault, but i ordered Furniture pads too. Unfortunately, they didn't have any so I had to go to elsewhere to buy some. They had one and said I could borrow it for free, but I just left it since I knew I needed to get more than that anyway. Ultimately, they didn't charge me for it because they didn't have it, but it was lost revenue for U-Haul and inconvenient for me to go elsewhere. i will say the staff was very friendly and apologetic. I did like them and would still rent from U-Haul again.

RICHARD M. on

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Representative charged me $20 for blankets I ordered but didn't receive. Then he lied about refunding me the cost on two occasions. To make matters worse, charged me an additional $11.00 fuel tax that was not on the original quote. It's hard to believe you have such deceitful people representing your company.

Mahadev B. on

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the Location selection didn’t work and asked me to call a number and that number wasn’t answering the call Other than the above I didn’t find any issue so nothing to recommend

Adam C. on

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The entire experience was great. Mike at the front desk was amazing and he bent over backwards to accommodate up. The truck functioned as expected. A++

SHAWN H. on

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Philip E. on

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Nicole S. on

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samuel F. on

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David L. on

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Claudia K. on

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Perfect experience.

Feral B. on

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Nothing. Everything went very efficiently. The staff member was very pleasant. Overall excellent.

James S. on

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The staff here are always friendly knowledgeable and helpful

maria A. on

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Vicki A. on

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Very good ext.

Tonya N. on

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Beth was excellent. Very professional, informative and courtesy.

Randi M. on

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babby B. on

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andrew L. on

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adam R. on

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It is the only one I go to.The service is excellent and they always have what I need.

Mark S. on

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Everything was superb. One thought tho, be sure your sales agents cover Administration fee at time of pick up. I asked on numerous occasions ... any money needed at time of signing agreement and agent said no. Please no surprises

nick G. on

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When I returned my uhaul I swept it out, I put gas in the truck to match where it was when I got it, but they still charged me to put more gas in it. Didn’t really understand that but besides that it was a nice facility.

Dexter F. on

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Laura Y. on

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The representative was upset because she did not want me to drop off the truck at her location. I had called and was told by the U-Haul Traffic representative that I could return the truck to this location because it was much closer to my house. Once I got there the representative acted like I was trying to making up the call - even after I pulled up the tracking on my cell phone and showed it to her. CRAZY!

John L. on

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professional staff

neil L. on

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Process was seamless. Thank you for a job well done!

YEZNELLY J. on

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Corey P. on

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Donna J. on

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Vincent W. on

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My original location did not have the truck I reserved. The second location’s listed phone number did not work. Fortunately the third location came through

Connie M. on

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Chris D. on

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Great service. Thank you!

Kenneth B. on

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My representative was fully knowledgeable and worked to keep us taken care of despite technical issues. Will be returning to this specific location even if its out of the way due to the service I received from Mike. His great customer service exceeded our expectations and we were fully satisfied with our experience with Uhaul and Mike at compass self storage.

Chritopher D. on

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Service was great. It was quick, fast and easy to get a truck on short notice.

JOEL M. on

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Let the customer know in the middle of the day only to drop the keys in a box when I return the truck business door was lock1:00 pm in the afternoon

Don A. on

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Leslie K. on

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jibran P. on

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Friendly staff and very helpful.

Jonette M. on

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Michael S. on

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Hospitable staff and quick, friendly service.

jim P. on

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john V. on

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Nothing really. Do you online express check-in is fantastic and when I arrived at the location Mike was very helpful to all of us.

anna K. on

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the fellow that worked in this location was rude and made rude smart-ass remarks to my 14 year old daughter. That is unexceptionably...Man tried to charge me for insurance when I declined. I was told the truck had a full tank of gas and it didnt... when I picked up the truck it is 1.4 mile from my house. I was taking it 3.11 mile to location. Taking it that distance and getting gas right across the street shouldnt of taking $15 dollars in gas... So I was ripped off on this whole rental at this location..I rented a Uhaul in Clearwater and the distance between the location of where I was picking it up and doing my move was longer distance back and forth and cost me less money at drop off for same size truck..... The way to improve for the next customer is having someone that is HONEST and not out to make money nor being rude and a smart ass to a 14 year old.... I would think twice before recommend this location on 19020 N Dale Mabry

sheri S. on

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This was a more than pleasant experience. Friendly, clean and clean truck as well. GREAT JOB U-HAUL!

Michelle P. on

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Denise H. on

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Mike was great! Smooth process for pick-up and return. I will rent from here again!

eliane C. on

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After hours. Closed. It’s a convenient location for me.

Vince N. on

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Catherine L. on

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Meng P. on

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One of the worst experiences I’ve had with uhaul. Employee Mike was unprofessional, didn’t know the simplest task of using a different CC then he one that was on file, didn’t know how to enter tax exempt. I’d love for someone to call me to discuss this awful experience. 443-617-1498

Dennis M. on

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Allen M. on

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ordered quilts were not in van

Fakher G. on

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I got the truck at 7/8 of a tank and i returned the truck at 7/8 of a tank but i was charged 13$ for fule. I asked the attendent to come out of the office and check the truck but she shaid she will do it later. I donot think i should pay the extra charge for fule

Jeff W. on

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Jessy H. on

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Kevin M. on

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Ted H. on

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We ordered a 15 ft. but it was not available when we arrived (on time) and we had to take a 10 ft. We were told we would not have a mileage charge and your email invoice charged us $20.54. The representative was very slow with getting our paperwork and seemed a bit overwhelmed even though there were no customers ahead of us and another customer was behind us but also seemed unhappy with the delay.

darlene T. on

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quick and easy. a great price, too!

Daniel O. on

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NA

Sean D. on

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Very nice staff. Easy and efficient!

Michael B. on

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Elba R. on

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MICHAEL D. on

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John M. on

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ROSS B. on

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A "UHaul" sign on the highway advertising the location would be helpful. Only found it by word-of-mouth and drove past it twice looking for it. Staff and equipment could not have been better.

Eric E. on

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Greg M. on

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Ronald H. on

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Nerissa S. on

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Nerissa S. on

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Caroline O. on

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Kenneth F. on

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Nice lady , knows her business and works to please all people