Customer Reviews for Compass Self Stg Lockwood Rdg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Stg Lockwood Rdg

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Federico F. on

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Kim S. on

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Everything went well

Paul G. on

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BILL P. on

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Based on my experience keep customer friendly staff. The person who assisted me was professional & friendly.

Emelita C. on

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jerilyn T. on

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Jeff Z. on

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My truck leaked and when it rained all of my belongings that were packed in Moms Attic were East her soaked or ruined. How do I file a claim for reimbursement?

stephen W. on

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David K. on

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Michael W. on

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As always the crew is the best. They are through and are more than helpful. I rely on there service, and expertise to help my business grow. I recommend them to everyone.

Kim S. on

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George M. on

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MARK M. on

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cecilia N. on

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Stacey P. on

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Michael C. on

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Michael P. on

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Everything went great from check in to return, very helpful staff.

Michael W. on

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Nick V. on

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Nothing. Fast and professional service and easy pickup and drop off.

BILL P. on

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Robert B. on

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Rob was a pleasure to work with. Very kind and helpful. He’s definitely an asset to the company. As a client I would highly recommend Uhaul and this location.

CHARLES W. on

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Waited 45 minutes Until employee showed up Late opening

Keith O. on

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I believe Rodger was rep ?? Was awesome ??thank you.

Chris E. on

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Jonathan W. on

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Susan S. on

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Edward G. on

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Honest, reliable employees. Left a box in truck and Rob called to let me know. Would like to say how nice, personable & knowledgeable your employees are.

Nina K. on

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Robert T. on

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Stephen P. on

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Scott B. on

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Wesley R. on

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Diane G. on

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I felt everything went great! Just keep up the good service: friendly, efficient, flexible, convenient!

Evelyn G. on

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Tony M. on

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Lewis H. on

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Marvin S. on

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Excellent service all around.

Judd J. on

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Michael P. on

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Jeff O. on

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Fred M. on

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Great location, speedy and friendly staff, highly recommend!

ronald Z. on

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Mark M. on

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Fred was great to work with. Very friendly and helpful

Rory J. on

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Ben P. on

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The rental agent Fred is awesome. It's great to deal with people who remember me. I'm not just another customer to Fred.

Paul S. on

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I was told I could drop the truck off at whatever location I chose. When reading the contract later it said to call for a drop off location when I was ready but then after we got the truck loaded I received an email that instructed me to drop off the truck in ANOTHER CITY. When I called U-haul they said that all of their locations in my city were full so I drove an hour round trip only to find that I had to down load an app on my phone, take pictures and jump through hoops or they would charge me $20 to get a mileage and gas reading. This was never mentioned. NOT HAPPY! And you think they could give me a break given I had to drive an hour out of my way to drop off a truck? NO!

Pamela H. on

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Pauline L. on

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There is nothing you can do to better improve the service. He was fantastic and very knowledgeable. Thank you so much it was a pleasure doing business with you.

Vickie S. on

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The Managers (Rob and Fred) at this location were incredibly professional, efficient, and helpful. They went above and beyond to help support my reason for the rental which was to help local businesses pickup/donate relief supplies for a Bahamas Disaster Relief Effort. Thank you for the great business!

Gary C. on

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Don C. on

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Very good experience overall.

Lawrence K. on

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Nicolas D. on

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Paul M. on

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Clueless, couldn't use the computer.

Charles R. on

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Everything was great!

Robin K. on

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DAVID S. on

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Compass self storage is a great place to do business. Very clean and personable. I highly recommend them for your storage and moving needs.

Anthony M. on

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Charles R. on

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Rob and Fred are outstanding!!

sandra P. on

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Better customer service

DALE M. on

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Debora L. on

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Very helpful and professional. I will be a return customer

LATERRY B. on

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Jon D. on

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The service was great and friendly, and to improve thing is a good question. I'll leave that up to you.

Melanie W. on

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I was so tired after loading that large truck in 100 degree weather. I didn't have to go far, only about ten miles. I was a damn popsicle by the time I got there. The AC on that truck rocked!!!

Beverly M. on

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DALE M. on

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Great location in South Sarasota near Bradenton to rent Uhaul equipment. Professional and excellent and expedient service! I will continue with this business !

James R. on

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Karyn B. on

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Lawrence K. on

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I was told I would get a final Invoice/Receipt and I did, but it literally said $0.00 on every line? I have a bad feeling the actual charges are going to be padded with nonsense.

Henry S. on

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Natalie L. on

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I was told here that I could drop truck off at any location in Naples. The location was closed. I left the truck and put the keys in the drop box.

SUNNY T. on

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Absolutely nothing! Everything was wonderful and we do so appreciate their service! Couldn't ask for it to be any better!

BRANDON A. on

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Leon H. on

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Everything was good no need for improvement

ina M. on

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Fred and the other gentleman were very accommodating and helpful.

Amy H. on

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steve H. on

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Spencer C. on

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Truck came with an ant infestation. Furniture dolly broke within the first hour.

Linda T. on

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Highly rated in my books. Best moving experience, thank you. This location was very friendly and knowledgeable. And very polite to work with. I would highly recommend this location as well.

Donn L. on

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Sean C. on

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Nice place to rent Sean Cameron Saving Grace Home Inspections and Moving 941 284 0426

Christopher E. on

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Gilbert R. on

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nothing

Nancy L B. on

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Jan S. on

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Anthony R. on

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Michael H. on

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Store manager was very helpful

Elizabeth O. on

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Elzie M. on

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Not sure

Cordelia W. on

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Perfect. Easy pickup and return. . Truck ready and available. Next door to gas station making it convenient to gas up before return.

JOSECARLOS T. on

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anastasia D. on

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The first truck we were shown had a big nail in the tire. But the truck we ended up renting was in good repair. This facility was well maintained and the employee was professional and kind. Your other location however (9931 Whitfield Loop) was an absolute nightmare! I had confirmed a pick up time of 4:00. In order to do this I had to get coverage to leave work early and my boyfriend had to leave work (lose money). There was a note pasted on the door saying that they were closing at 1:45. The doors were of course locked. The number provided was not answered and the voicemails left were never returned. Your ap would not register my location and your tech support could not help. I therefore could not pick up the truck. I finally got one at 545 at a different location. At this point I had to reschedule my movers (which cost me ($200). If you are going to rely on an app, it must work. I lost a lot of money on this move.

lisa U. on

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Person who checked us in was rude. It was poring rain and my husband was having trouble backing up the trailer because he disnt want to damage it or the other trucks and the fellow just had an exasperated look. Just didn't try to help people who have never backed up a trailer before.

Michael G. on

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Plenty of space to get in and drop off trailer

Douglas T. on

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Staff was friendly and attentive.

kent P. on

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General manager at this location needs to go to Customer Relations Training. I walked in and I did not say a word, and the GM said "see you are here to drop off trailer, then go ahead and back it into the spot by the light post and unhook the trailer and move it by hand close to the curb....if you want to just unhook it and move it the entire way by hand that will be fine also"... after informing him I do not work there, he immediately was ticked off and told me I would have to wait 30 minutes.. when I later asked him for the owners name he again told me I would need to wait 30 minutes.. he never would give me the owners name... The General Manager was Rude and expected me to do his work. Unacceptable.. I had planned to rent a storage space and use the Uhaul center multiple times for business ,, but now I will never return. This GM needs re-training on how to deal with public

John D. on

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Mak T. on

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Great!

Todd B. on

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