Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)

1306 reviews

7750 Lockwood Ridge Rd   Sarasota, FL 34243

(941) 355-6769

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(941) 355-6769

7750 Lockwood Ridge Rd
Sarasota, FL 34243

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 6 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Convenient pick up center. Efficient friendly service. No hassle. Clean, nearly new van. Highly recommend.

John R. 
Rating:
5.0

Allow daily rentals for storage

Ken V. 
Rating:
5.0

Representative at the rental location was very friendly, professional and helpful. Truck was in very good condition and very clean. Overall, a very positive experience!

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Pam J. 
Rating:
5.0

The entire experience was terrific! Full gas tank, truck in good shape, etc. No improvement required.

Daniel F. 
Rating:
5.0

Don't let people use the app while the office is open. The app is terrible.

Paul K. 
Rating:
5.0

People were friendly and helpful.

Casey E. 
Rating:
5.0

Very efficient and great to work with...

ALEXANDER V. 
Rating:
5.0

This is my 4th rentel from this location! The personnel are always helpful and do not waste my time. Thanks

DARRELL F. 
Rating:
4.0

Appreciate Uhaul matching prices with Budget rentals!

Chloe G. 
Rating:
5.0

Very friendly service. They also have storage available and all the supplies you'll need.

david D. 
Rating:
5.0

Aaron and Fred were extremely helpful and took the time to answer all questions. I would go to the Lockwood Ridge Sarasota location again and absolutely recommend it to others in the area.

Mark R. 
Rating:
3.0

The cost is very expensive.

Antonio F. 
Rating:
1.0

The equipment was NOT where the confirmation indicated. Uhaul logisitcs are the worst. I will avoid using Uhaul in the future.

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Ovidiu C. 
Rating:
1.0

When I reserve a truck I expect that truck. We were 3/4s of the way through payment process before he realized he had the wrong reservation even.

MICHAEL A. 
Rating:
5.0

The center seat had a small rip in it prior to us getting it. Suggest putting these things on the vehicle record permanently or have it repaired.

Alfred C. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Santos W. 
Rating:
5.0

We always use your location

Jessica H. 
Rating:
5.0

How does one improve something which is already perfect?

Diane D. 
Rating:
3.0

Customer did not leave a comment.

Sabrina M. 
Rating:
4.0

Compass storage Lockwood ridge/Sarasota , where I picked up unit, great! Uhaul where I returned in Durham efficient. Uhaul oo83063 Sarasota where I picked up supplies, very rude, unprofessional, definitely not customer service oriented, I will avoid and suggest the same . Today, people should appreciate having a job. THEY definitely do not and are a terrible reflection of uhaul.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Website for returning is a great idea, however flawed. I've not been able to check my last 3 rentals after hours.

James S. 
Rating:
4.0

You did good

Joseph C. 
Rating:
5.0

Thank you it is a very profesional service

JOSE C. 
Rating:
5.0

Ask if it's their first time using the uhaul to make sure they understand buttons/gears, etc. Other than that, it was an easy pick up and drop off.

David L. 
Rating:
5.0

Customer did not leave a comment.

Ruth P. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Betty R. 
Rating:
5.0

My experience with services at this location was perfect. I don't know how to improve on perfection.

Diane D. 
Rating:
5.0

Easy to complete. Snap a few photos of the truck, key box outside and you're done.

Justin G. 
Rating:
3.0

Customer did not leave a comment.

MISTI M. 
Rating:
4.0

Great service! Made sure we had everything we needed and truck was ready to go....full tank and all!!!

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Bryan P. 
Rating:
5.0

Customer did not leave a comment.

Andrzej K. 
Rating:
3.0

The man who waited on me was not customer friendly at all. I am an older woman and he basically took money and said dont forget to get your dollies on the way out. Every other U haul I have used, the truck was pulled out for me and equipment loaded. I dont recall his name but he needs a lesson in customer service. I will definitely not go to that location again. My visit was on Weds . Jan 27th at approx. 11AM if that helps to determine who was working. The location was 7750 Lockwood Ridge Rd Bradenton Fl.

Allyson G. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Collene W. 
Rating:
5.0

Drop off was easy and effortless-excellent customer service

david F. 
Rating:
5.0

Great customer service.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Joan M. 
Rating:
5.0

Customer did not leave a comment.

Pashk O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Quick and easy rental. Great customer service

Jerry G. 
Rating:
5.0

The windshield fluid was empty

CHARLES N. 
Rating:
5.0

There was a problem reaching this location on phone over several days.

BILL P. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

I did not drive the vehicle cannot evaluate. I do not recommend.

DAVID C. 
Rating:
5.0

No improvements needed. Great location and customer service

DOMENIC C. 
Rating:
5.0

Excellent!!! DK.

David K. 
Rating:
5.0

Aaron gave great customer service!

FREDERICK M. 
Rating:
5.0

Excelent

Cristibeth R. 
Rating:
5.0

Good service, clean vehicle, quick check in/out! Very easy.

Nicholas L. 
Rating:
1.0

Absolute scam. Charged over $50 in fuel when I have documentation that when I picked it up it was over 1/4 tank. Now they're saying when I dropped it off, in less than 20 miles, it was below 1/8 tank. SCAM.

Cameron A. 
Rating:
5.0

Everything went smoothly once I arrived at the location I had requested when I made the reservation by phone.

Diane D. 
Rating:
5.0

Customer did not leave a comment.

Basil B. 
Rating:
5.0

We were very satisfied with our service and storage

Trad G. 
Rating:
5.0

keep doing what you're doing! all good.

Raeann M. 
Rating:
5.0

It was a pleasant experience. Thanks

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Great service at very short notice

Alan F. 
Rating:
5.0

Customer did not leave a comment.

Deanna B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

bradley S. 
Rating:
4.0

Customer did not leave a comment.

JULIE A. 
Rating:
5.0

Customer did not leave a comment.

Brandon V. 
Rating:
5.0

Truck had a exhaust leak

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

Krista C. 
Rating:
4.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

There wasn't very much room to park the truck. Otherwise the staff was very helpful and friendly.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

As always the staff was excellent , always very helpful .

Larry J. 
Rating:
5.0

You don't need to make any changes - Perfect as is.

Blake S. 
Rating:
1.0

The cab of the truck was not cleaned. There were: fluids in the cup holder, empty water bottle, full coconut water, wrappers, used blood sugar test strip, FINGER AND TOE NAIL CLIPPINGS. Absolutely disgusting. I made the mistake and did not check the entire truck before leaving. Regardless it is evident that the truck was not cleaned prior to my use.

David E. 
Rating:
4.0

Customer did not leave a comment.

Nereida A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Ramp would not lock back in place. Was promised an extra 50 miles on my one way trip for a service stop. An out right lie, nothing noted so I got billed for extra milage.

Dale B. 
Rating:
4.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

Kristi M. 
Rating:
5.0

Customer did not leave a comment.

Dominic B. 
Rating:
5.0

A little more explanation of drop off and where to park.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
1.0

Went to pickup the truck that I had reserved some two weeks prior and was told it is at another location- 10 miles away. Was then told I had to return it back to the location 10 miles away. No one ever contacted me to let me know. And then you charged me for the mileage in your advantage. Not fair business!~

Nicholas M. 
Rating:
5.0

Just fill the tank. Take away the 7/8 bs

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Best location and vehicles I have at uhaul

Alex B. 
Rating:
5.0

The staff was very nice and helpful . i will use them again .

Lawrence J. 
Rating:
5.0

Customer service best I've ever had!

James B. 
Rating:
5.0

Excellent

Jeffrey N. 
Rating:
4.0

While I can see to some that the job isn't the most exciting, the person who checked us in could use a refresher course in customer service. After all he is representing your company.

Christine C. 
Rating:
5.0

Customer did not leave a comment.

carlos P. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
4.0

Customer did not leave a comment.

evelyn F. 
Rating:
5.0

I have no complaints. I was treated well, the equipment was available when promised and when I communicated that I needed the truck for a couple of days beyond the contract return date it was handled quickly and with no fuss or bother. Nice people, too.

David M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
No reviews have been submitted for this location.

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