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Deborah L
Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very happy with the customer service. Katee was very helpful.
CHADWICK LFirendly staff
WILLIAM MEveryone that I spoke to on the phone or in the location in Orange city were all very helpful
HEATHER CYour customer service representative was really excellent. Despite a line of several customers as the store opened at 9.00am, she dealt with us very efficiently and with a very friendly demeanour. She was great. You need more staff - customers were unable to get calls answered and also the customer assistant had to manipulate vehicles as well as dealing with administrative duties. Other than the slight delay in collecting my vehicle, everything else was very well handled
Michael HDon’t cancel reservations at 11pm the night before a reservation!! Had such a terrible experience, so disorganized and inefficient way to run the business. Ended up getting what I needed but not without hours on the phone getting the run around from multiple departments, multiple reservations, all because someone canceled my reservation the night before as no call no show when it wasn’t.
Claudia BThe truck was ready to go. The team member at the storage office was friendly and quick so we were able to get rolling. When we returned she checked that everything went well and closed out our rental efficiently.
NATHAN PKaty was very helpful
ROBERT CKatie was extremely helpful.
JAMES MThe truck stunk incredibly bad inside like someone drove it across country with a wet dog, other than that everything was as expected.
MICHAEL G-Ac not working. Bad start here in SW Florida Heat. -visors broke and falling of connection -driver Window crank handle broke and missing knob -rear door latch bent and extremely hard to lock down. -Driver seat with cover that would slide around when driving No issue with facility I picked truck up from. But the truck was a disaster. Asked for a discount when I returned due to AC not working. Representative state that you U-Haul would not authorize any discounts. But that next time he’ll get a truck with AC for me. This was not acceptable and will have an issue renting from U-Haul or referring any one. Now U-Haul could step up and issue a discount to me account and this would go a long way.
COACH SPerson at front desk couldn’t have been nicer.
THOMAS MNothing, Katy is extremely helpful and a great representative of the company.
JAMES MStore manager lady, sorry can’t remember her name, is always smiling and pleasant!
BRYAN NShe was absolutely amazing! She helped us get a truck with short notice and made the process easy and quick! She was sooo great!!
TORA GGreat staff. Very friendly and helpful.
RYAN SThe truck itself was clean but the A/C was out. Everything else went great from start to finish
KRISTIAN CA wonderful experience. When I need a U-Haul rental truck this is the place I will go to!
ANDREW MGreat customer service
JULIE PI highly recommend this location for the professional and caring staff they go above and beyond to take care of their customers. the staff is the best I have seen from your establishment. if I could give them a promotion or raise they would truly desire it, they are the best........
JIMMIE LKatey and christen are the bestt!! Very professional, bad supportive and caring for there customers, if I could get them promoted with higher pay, compass storage, has tow of the best..,,,,,,
JIMMIE LAssisted me even before the lot was open for business. Easy drop off and friendly.
charles cGreat customer service at the front desk. Super friendly and very helpful. Overall, a great experience.
Jon MVery friendly and helpful.
john dThe employee at this location was very helpful and pleasant. I wouldn’t hesitate to do business here again.
JOSEPH CI had no problem with this location. My general reservation was the issue. I reserved a van that was supposed to be waiting for me at midgard storage, State RD 7#E Bradenton, I jumped through numerous hoops to get there IEI walked from my place of business, only to find out that the van that was there was broken, they knew about it, and nobody called me. This is not the first time this has happened with U haul and if these reviews that you're asking for are worth a damn somebody should do something for me. Because if I have other options I certainly will take them at this point
GARY FVery nice people.
SCOTT RWas a very good help and attention, thanks.
HECTOR CGreat service. Easy pickup and check out. Thank you. Craig
CRAIG WGreat experience will use them again
Thomas BQuick service. Very personable. Thank you cw.
CRAIG Won 2/13 Katie solved our rental problem. However, our original pickup was scheduled 2/11 at Internet Pl. Truck not returned by previous renter. Pick up was supposed to be rescheduled for next day at Internet Pl, but your scheduler did not follow thru, so no truck. Finnaly on 2/13 we had to drive extra miles to Lockwood Ridge to complete our project. We scheduled the pick up from Internet Pl because the round trip mileage would be six(6) miles. Doing the rental from from Lockwood Ridge Rd, the mileage became 27 miles. It took 2 extra days, plus extra miles(21), plus time driving to and back home to pick up your vechicle. This project should have taken less than 1 hr, not 2 1/2 hrs. Walter Clark
WALTER CEveryone was friendly and helpful
Vincent CThink they charged me for not filling up tank but it was already half
TEVIN BWonderful customer service
HERMAN Min my experience in this locality all the service is excellent..the blonde lady who attended me very kindly
ROCNEY MThe best U-Haul I’ve been to. The lady at the desk was friendly and it was an easy rental. I chose the location because the reviews were good even though there was a closer location. The closer location had no staff was all automated. This was a good and easy experience.
Justin BNothing. Very helpful. Easy checkin and checkout.
ROBERT PStaff was super friendly. Very knowledgeable. Quick easy process. Thank you
WAIL LKatie and her staff were amazing. Polite and very professional. Thanks again for all your help.
SCOTT RAll was great
ANGELO SHad to travel 30 min to get a truck that I already had reserved close by, however, they did give me a price break to which I’m grateful. The truck had issues from the pickup. Bc I’m not familiar with large trucks, I just assumed it’s the way these trucks are. My guy who drove for me was concerned and said the engine light was on for 8 hours of the trip.
SHARON JHad a reservation they took both people Without. A Rez first. Was charged For two Dollies. Never got any. Lots Of Details missed.
SHANNON MDrop off occurred before office opened. Key box provided. Plenty of parking space. As office was closed, questions two and three should be answered: "not relevant"--- I could have answered "yes" on three, but there were no personnel there, so I'm technically correct but unfairly so to your purposes. Good location. No complaints.
Albright AGood experience, and rental was worth the price.
ROBERT KKristina was awesome. Was a pleasure working with her
JUSTIN FFriendly, efficient rental process at a competitive price
CHARLES SWe used the phone app to pick up the truck. When we arrived, it wouldn't let us "find location" during the steps. We had to switch browsers and start over. By the time we finished, it was 8:30, and the desk person came to unlock the door. We entered to complete the process, but the app kept looping, instructing us to wait for processing. The experience was stressful, relying solely on the phone without staff assistance. I wouldn’t recommend anyone to pick up a truck without staff present. Our movers were sitting at our house for an additional 45 minutes because we didn't show up with the moving truck on time.
Joseph SKatie was a pleasure tonight work with complete with excellent customer service skills and the best demeanor. Having her on the front lines will certainly make all go smoothly.
GARY BVery nice people
ROLFER MPerson checking me in was very nice and helpful.
BRADLEY MI will be using this location again! Excellent customer service! Southern hospitality is always a pleasure! Moving is ALWAYS a stressful process, but dealing with great customer service folks makes it just a little less stressful. Thanks
TONIA SExcellent
ORERBE BStaff was so kind and helpful. Easy process, nice equipment.
KAREN LCompass U-Haul did a great job of helping us after Midgard took our contract even though they knew they would not have the equipment. They never even bothered to tell me that we would have to go to another location for our truck. DON'T WASTE your time with Midgard. Go directly to Compass. They will take good care of you.
MICHAEL PStaff was extremely helpful, professional and nice. The rental and return process was seamless. Couldn’t have been easier
JAMES DPaid for mattress covers from U-Haul on and they didn’t have U-Haul covers at location and couldn’t take it off my prepaid bill. However, they did have their own covers for a higher price
STEVEN CKaty is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!
STEVEN HKaty is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!
Steven HThe 2 young ladies that provided me with service were friendly, professional and efficient.
HECTOR R