Customer Reviews for Compass Self Stg Lockwood Rdg
(U-Haul Neighborhood Dealer)

1,872 reviews

7750 Lockwood Ridge Rd   Sarasota, FL 34243

(941) 355-6769

Office Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(941) 355-6769

7750 Lockwood Ridge Rd
Sarasota, FL 34243

Services at this Location:

Office Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don’t cancel reservations at 11pm the night before a reservation!! Had such a terrible experience, so disorganized and inefficient way to run the business. Ended up getting what I needed but not without hours on the phone getting the run around from multiple departments, multiple reservations, all because someone canceled my reservation the night before as no call no show when it wasn’t.

Claudia B 
Rating:
4.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

The truck was ready to go. The team member at the storage office was friendly and quick so we were able to get rolling. When we returned she checked that everything went well and closed out our rental efficiently.

NATHAN P 
Rating:
5.0

Katy was very helpful

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

ZACHARY S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Katie was extremely helpful.

JAMES M 
Rating:
5.0

The truck stunk incredibly bad inside like someone drove it across country with a wet dog, other than that everything was as expected.

MICHAEL G 
Rating:
5.0

-Ac not working. Bad start here in SW Florida Heat. -visors broke and falling of connection -driver Window crank handle broke and missing knob -rear door latch bent and extremely hard to lock down. -Driver seat with cover that would slide around when driving No issue with facility I picked truck up from. But the truck was a disaster. Asked for a discount when I returned due to AC not working. Representative state that you U-Haul would not authorize any discounts. But that next time he’ll get a truck with AC for me. This was not acceptable and will have an issue renting from U-Haul or referring any one. Now U-Haul could step up and issue a discount to me account and this would go a long way.

COACH S 
Rating:
4.0

Person at front desk couldn’t have been nicer.

THOMAS M 
Rating:
5.0

Nothing, Katy is extremely helpful and a great representative of the company.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

Patrick L 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Store manager lady, sorry can’t remember her name, is always smiling and pleasant!

BRYAN N 
Rating:
5.0

Customer did not leave a comment.

MAGDIEL C 
Rating:
5.0

Customer did not leave a comment.

TYLOR G 
Rating:
5.0

She was absolutely amazing! She helped us get a truck with short notice and made the process easy and quick! She was sooo great!!

TORA G 
Rating:
5.0

Great staff. Very friendly and helpful.

RYAN S 
Rating:
5.0

The truck itself was clean but the A/C was out. Everything else went great from start to finish

KRISTIAN C 
Rating:
5.0

A wonderful experience. When I need a U-Haul rental truck this is the place I will go to!

ANDREW M 
Rating:
5.0

Customer did not leave a comment.

Nilufer F 
Rating:
5.0

Great customer service

JULIE P 
Rating:
4.0

Customer did not leave a comment.

MARIO L 
Rating:
5.0

I highly recommend this location for the professional and caring staff they go above and beyond to take care of their customers. the staff is the best I have seen from your establishment. if I could give them a promotion or raise they would truly desire it, they are the best........

JIMMIE L 
Rating:
5.0

Customer did not leave a comment.

MARTIN B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

Customer did not leave a comment.

Sharon M 
Rating:
5.0

Katey and christen are the bestt!! Very professional, bad supportive and caring for there customers, if I could get them promoted with higher pay, compass storage, has tow of the best..,,,,,,

JIMMIE L 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Assisted me even before the lot was open for business. Easy drop off and friendly.

charles c 
Rating:
5.0

Customer did not leave a comment.

VASYL V 
Rating:
5.0

Great customer service at the front desk. Super friendly and very helpful. Overall, a great experience.

Jon M 
Rating:
5.0

Very friendly and helpful.

john d 
Rating:
5.0

The employee at this location was very helpful and pleasant. I wouldn’t hesitate to do business here again.

JOSEPH C 
Rating:
1.0

I had no problem with this location. My general reservation was the issue. I reserved a van that was supposed to be waiting for me at midgard storage, State RD 7#E Bradenton, I jumped through numerous hoops to get there IEI walked from my place of business, only to find out that the van that was there was broken, they knew about it, and nobody called me. This is not the first time this has happened with U haul and if these reviews that you're asking for are worth a damn somebody should do something for me. Because if I have other options I certainly will take them at this point

GARY F 
Rating:
5.0

Very nice people.

SCOTT R 
Rating:
5.0

Customer did not leave a comment.

TRUDY W 
Rating:
5.0

Was a very good help and attention, thanks.

HECTOR C 
Rating:
5.0

Great service. Easy pickup and check out. Thank you. Craig

CRAIG W 
Rating:
5.0

Great experience will use them again

Thomas B 
Rating:
5.0

Quick service. Very personable. Thank you cw.

CRAIG W 
Rating:
5.0

Customer did not leave a comment.

KENNETH V 
Rating:
5.0

Customer did not leave a comment.

Donald G 
Rating:
5.0

Customer did not leave a comment.

BRIAN M 
Rating:
5.0

Customer did not leave a comment.

ADREN R 
Rating:
4.0

on 2/13 Katie solved our rental problem. However, our original pickup was scheduled 2/11 at Internet Pl. Truck not returned by previous renter. Pick up was supposed to be rescheduled for next day at Internet Pl, but your scheduler did not follow thru, so no truck. Finnaly on 2/13 we had to drive extra miles to Lockwood Ridge to complete our project. We scheduled the pick up from Internet Pl because the round trip mileage would be six(6) miles. Doing the rental from from Lockwood Ridge Rd, the mileage became 27 miles. It took 2 extra days, plus extra miles(21), plus time driving to and back home to pick up your vechicle. This project should have taken less than 1 hr, not 2 1/2 hrs. Walter Clark

WALTER C 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

GEORGE W 
Rating:
5.0

Everyone was friendly and helpful

Vincent C 
Rating:
5.0

Think they charged me for not filling up tank but it was already half

TEVIN B 
Rating:
5.0

Wonderful customer service

HERMAN M 
Rating:
5.0

in my experience in this locality all the service is excellent..the blonde lady who attended me very kindly

ROCNEY M 
Rating:
5.0

The best U-Haul I’ve been to. The lady at the desk was friendly and it was an easy rental. I chose the location because the reviews were good even though there was a closer location. The closer location had no staff was all automated. This was a good and easy experience.

Justin B 
Rating:
5.0

Customer did not leave a comment.

JULIA F 
Rating:
5.0

Nothing. Very helpful. Easy checkin and checkout.

ROBERT P 
Rating:
5.0

Staff was super friendly. Very knowledgeable. Quick easy process. Thank you

WAIL L 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

ALAN W 
Rating:
5.0

Katie and her staff were amazing. Polite and very professional. Thanks again for all your help.

SCOTT R 
Rating:
5.0

All was great

ANGELO S 
Rating:
4.0

Had to travel 30 min to get a truck that I already had reserved close by, however, they did give me a price break to which I’m grateful. The truck had issues from the pickup. Bc I’m not familiar with large trucks, I just assumed it’s the way these trucks are. My guy who drove for me was concerned and said the engine light was on for 8 hours of the trip.

SHARON J 
Rating:
2.0

Had a reservation they took both people Without. A Rez first. Was charged For two Dollies. Never got any. Lots Of Details missed.

SHANNON M 
Rating:
4.0

Drop off occurred before office opened. Key box provided. Plenty of parking space. As office was closed, questions two and three should be answered: "not relevant"--- I could have answered "yes" on three, but there were no personnel there, so I'm technically correct but unfairly so to your purposes. Good location. No complaints.

Albright A 
Rating:
5.0

Good experience, and rental was worth the price.

ROBERT K 
Rating:
5.0

Kristina was awesome. Was a pleasure working with her

JUSTIN F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Friendly, efficient rental process at a competitive price

CHARLES S 
Rating:
2.0

We used the phone app to pick up the truck. When we arrived, it wouldn't let us "find location" during the steps. We had to switch browsers and start over. By the time we finished, it was 8:30, and the desk person came to unlock the door. We entered to complete the process, but the app kept looping, instructing us to wait for processing. The experience was stressful, relying solely on the phone without staff assistance. I wouldn’t recommend anyone to pick up a truck without staff present. Our movers were sitting at our house for an additional 45 minutes because we didn't show up with the moving truck on time.

Joseph S 
Rating:
5.0

Katie was a pleasure tonight work with complete with excellent customer service skills and the best demeanor. Having her on the front lines will certainly make all go smoothly.

GARY B 
Rating:
5.0

Customer did not leave a comment.

JOSE A 
Rating:
5.0

Customer did not leave a comment.

JUDITH G 
Rating:
5.0

Very nice people

ROLFER M 
Rating:
5.0

Person checking me in was very nice and helpful.

BRADLEY M 
Rating:
5.0

I will be using this location again! Excellent customer service! Southern hospitality is always a pleasure! Moving is ALWAYS a stressful process, but dealing with great customer service folks makes it just a little less stressful. Thanks

TONIA S 
Rating:
5.0

Customer did not leave a comment.

Sandy S 
Rating:
5.0

Excellent

ORERBE B 
Rating:
5.0

Staff was so kind and helpful. Easy process, nice equipment.

KAREN L 
Rating:
5.0

Compass U-Haul did a great job of helping us after Midgard took our contract even though they knew they would not have the equipment. They never even bothered to tell me that we would have to go to another location for our truck. DON'T WASTE your time with Midgard. Go directly to Compass. They will take good care of you.

MICHAEL P 
Rating:
5.0

Customer did not leave a comment.

TODD R 
Rating:
5.0

Staff was extremely helpful, professional and nice. The rental and return process was seamless. Couldn’t have been easier

JAMES D 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
1.0

Paid for mattress covers from U-Haul on and they didn’t have U-Haul covers at location and couldn’t take it off my prepaid bill. However, they did have their own covers for a higher price

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

RANDALL S 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

Frank Z 
Rating:
5.0

Katy is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!

STEVEN H 
Rating:
5.0

Katy is an excellent representative for U-haul. Service oriented, professional, friendly and a pleasure to talk with!

Steven H 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L 
Rating:
5.0

Customer did not leave a comment.

EDWARD C 
Rating:
5.0

The 2 young ladies that provided me with service were friendly, professional and efficient.

HECTOR R 
Rating:
5.0

Customer did not leave a comment.

LARRY M 
Rating:
5.0

Customer did not leave a comment.

LOUIS H 
Rating:
5.0

Attendant was awesome and very friendly!

RYAN K 
Rating:
5.0

Customer did not leave a comment.

JORGE H 
Rating:
4.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

KIRK G 
Rating:
5.0

Drop off was excellent

JOSEPH G 
Rating:
5.0

Nothing. Katie was very professional and knowledgeable

WILLIAM H 
No reviews have been submitted for this location.
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