The folks i dealt with were very friendly and helpful.
RICHARD N
Customer Reviews for Compass Self Storage #254 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
$29.95 and mileage became $135 for 53 miles. Don't ever expect to us U-Haul again. Fool me once shame on you, fool me twice shame on me. Additionally, the equipment is old ~140,000 miles, the steering is very loose. I recommended the following to the company: send it on a one-way trip or use it for very short hauls.
MICHAEL OEmployee at the desk was very nice and helpful
DANA LDue to location, the ability to submit pictures was lacking due to limited cell service. The truck was picked up with 1/8 of a tank of gas. The owner should at least have filled to a quarter of a tank.
Kyle AGreat customer service!
RANDALL KOne word AWESOME!!
JOHN GThe steering on this truck (DC2700N AE04772-AZ) was worst i have felt in decades. It pulled left on acceleration, pulled right on braking, and wandered when just rolling down the road. It should be fixed, a less experienced driver could get into trouble with the truck as is.
GEORGE KStaff was very friendly, helpful. Excellent customer service!
TRAVIS DThe young lady doing the paperwork was cheerful & professional. She went over everything we needed to know.
John CNothing to improve. All good. Lisa and Joe at Hampton location are awesome.
KENNETH SI paid for 2 Dollies and pads and they were not in the truck. It was nice to have a contact to call; we were able to go to another location and pick up the pads and Dollie’s. However this cost us extra time and we had to pay the moving help for extra time due to this delay. Also I was told that the pads would be free and I was charged for them.
Steven PThe Employee at Compass self storage was amazing. She was polite and really knowledgeable. She made the whole process easy and fast. Thanks for a great experience.
James MThe online pickup process is not very user friendly. I had to wait until an employee arrived to assist me with my pickup.
William KSuper friendly and helpful service.
DEAN CCustomer service was very great!! Staff was very friendly.
YURI SLisa was awesome. Very friendly and helpful with a great attitude.
ANNA MMy recommendation to a friend would only be if my friend could picknup.the vehicle during office hours. The early pick up.is unsatisfactory, as the key lock boxes are broken and you can't get your vehicle key. I wasted an hour and missed a furniture pick up appt. Because I couldn't get my key out of the lockbox. Manager/owner doesn't seem to care, as I submitted a complaint with UHaul Cares and haven't heard anything back from Compass.
Pauline SLisa was very professional, friendly and helpful. She made check in and returning a breeze!
Christopher MLisa is the sweetest! She was very helpful and I felt like I made a new friend by the time I left. Such a great place! If I ever need a uhaul again, I will definitely choose this location.
Jennifer BThe e sign in did not work, the key was not in the box and none of the stuff we ordered was in the truck. It was the worst possible experience. I will never recommend U-haul.
Richard CTruck smelled of smoke. Instructions on app very finicky. Had to call customer service to find my truck keys.
Sydney DI ordered a furniture dolly and it was not in the truck! Second, I'm a Verizon customer and the coverage in the area is so poor that It took me about 30 minutes to check in the truck because it took so long to upload pictures.
MICHAEL LThe guy working was nice but the truck was a disaster. The temperature control buttons were stuck in place and on the rainy day that we rented the truck we couldn't put it on defrost to clear the windshield because it was stuck on vent. The transmission didnt like shifting into second gear and the engine revved and revved until it finally went. The inside was gross. All sticky and dirty. The steering was difficult to control the truck, there was a lot of play with the steering wheel. The brakes were very soft. I tried to get my husband to take it back for another vehicle but he persisted just to get the day over with.
Jennifer BTruck did everything we needed it to do and it was convenient to rent, pick up and return.
PAUL BWe were overcharged $71 because the agent failed to provide a written contract that was accurate. Also nearly charged for 2 dollies we did not order. Gas tank was at one-half when we picked up, but when returned, we were told it had to be full. WILL NEVERRENT FROM UHAUL AGAIN. VERY DECEPTIVE.
Diane OGreat staff, excellent service
Jody CI specifically told the gentleman who rented me the uhaul that I DID NOT want insurance because how close I live. When I dropped off the truck, I had only used it for 5 miles and put more gas in it than it had when I rented it. My receipt was emailed to me and I was charged for 2 days of insurance WITHOUT MY PERMISSION on my credit card. I demand that this be refunded to me.
Kristen RGreat customer service.
Gary BCompany needs to upgrade computer speed for operating. Spent 30 minutes on paperwork!
william hLabeled very poorly, you could not even tell you could return U-Haul there. No clear parking for vehicle, no one to answer phone/give instruction. Drop box was completely unlocked. In addition I was supposed to be reimbursed for gas because the U-Haul was essentially on empty and there was no one to assist.
Louis GCharged for fuel that wasn't correct
ANTHONY VReserved dolly to move furniture. It wasn’t there. Guy says we don’t have dolly. Then sent me to another place. They didn’t have dolly either. They sent me to a third place. Caused so much inconvenience.
Jalaluddin UU-Haul app didn’t not work well—it took very long to load
KIM RApp was a little slow during mobie process, this was due to only 1 bar of service. No issues with location other than spotty signal.
David BNo staff was present on a day the office was supposed to be open until 6 pm. I reserved a truck for 330pm. With no staff available i then turned it into a mobile pick up. The mobile pick up did not give me a code to the key locks. When I called Uhauls wonderful customer service, we had to swap the truck I was to rent out 2 times due to the keys being wrong once I got into the lock box. There was a key in the box for a truck on the other side of a gate that needed a code the wasn’t available to get to. The other key was for a size I did not order. Since I had already paid for a rental I was either leaving with a truck or I would have to wait until staffing was available to cal and get a refund. Due to having to swap trucks, at about 415 I was able to finally pull out of the rental place. The truck I was in was not connected to my account so I was unable to finish the mobile check in about the details of the truck. At the end of my rental I had to call customer service again to let them know I had stopped using the truck. Luckily I took pictures of the mileage start to finish. Another customer had to call the cops due to no staff and his car keys being left in the closed office possession. The owner was called and came to help him with the excuse that they are short on staff. My experience with this rental place was 0 stars. My experience with U-Haul customer service was 1000 stars! Thank you to Megan and Desiree for helping me through this day!
Kayla NThe service people were friendly and helpful and costs are reasonable. However, the vehicles themselves could be better maintained. Driving the vehicle is rough and the back sliding door is very hard to close (for a larger male) and his makes the process more difficult. However, the truck bed is clean and well maintained.
julie sKeep doing what you're doing. The staff is friendly and helpful.
VINCENT HU haul rips you off.. Customer service sucks and you get run around.
Peter CI reserved a truck and trailer at this location, upon picking up the truck I was advised I would need to drive 5 miles to another location to get the trailer. The truck was absolutely filthy and reeked of cigarettes, the clerk sprayed air freshener which did nothing for the odor and said this is the only truck available. As I was on a time schedule and needed the truck I was forced to take this one. The truck pulled continuously to the right and you could not release the wheel for a second or it would be off the road. The front tires were severely worn on the outer edges due to this mechanical problem. The exhaust leaked and the engine was very loud. I emptied the ash tray and cleaned the cigarette butts off of the floor, wiped down the interior and sprayed febreeze throughout leaving thg he windows open for two days while loading the truck but could not get the cigarette stench out of the truck. During my move I saw at least three Uhal vehicles broke down along the highway and just prayed I would not be one of them. I did make it to my destination and advised the center of the safety problems with the truck, it was indicated that they would notify the company it needed service but it was scheduled to be rented to someone else that day at 3pm. It was also noted that the safety chains on the trailer had previously been damaged it appeared they hadn't been properly adjusted and allowed to drag on the roadway, this damage had a layer of rust over the weakened links so there appears to be a long term lack of maintenance the chains also contained screw on quick connect links which through previous experience I know thg these are illegal for use on safety chains.
roy cI rented a 10' trailer, but was given a 15' trailer, which was not needed.
Jamie WThe only thing I wish was that you would have opened a little bit earlier but other than that everything went very smoothly thank you
Dan DLevi and Ken are awesome, They made the process renting a truck simple and hassle free
Louis FEverything was smooth as silk. Check in was quick and easy as was the return!
John HNothing. Levi was professional, friendly, and helpful.
Nancy EMy bank account was charged 3 different times for a total of 400+ dollars due to the location having to redo the contract. Due to it being the weekend the refunded money was put on hold
Charles CVery Friendly employees at this Compass storage, only down side was Uhaul's website which wasn't cooperating.
Hashim ASignificant damage on the passenger door. It has been there a while with the amount of rust. Truck was unlocked on pickup, lock box was unlocked. Anyone could have taken the truck. Truck worked well for what I needed.
Michael PPerson working was helpful
John SRenting at this location was such a great experience! The truck was clean and in great shape. But the service was amazing, the gentleman who assisted us was clear with details, made pick up and drop off quick and easy. With all the things we had to do this day moving, he made renting the truck a pleasure and no stress!
ANDREW GYou’re charging me extra money, our agreement was $50.00 why you’re charging me $80.00? I used under 20 miles, why $20.00 for gas?
VIATEUR HThe location was fine. The pricing is not. For 30 miles of driving and 1.5 hours of use, it cost me well over $100 for the 10 foot box truck (overall). The 100,000+ mile truck was only in mediocre shape, but it sure makes them money.
Kurt RNothing!
RICHARD KNone
Terrence OGreat place! Jaimaica is awesome.
Tom WThe staff was very friendly and knowledgeable and made the checkin time quick and easy. I think it is a great place to have a storage unit or rent a truck.
Darren BCustomer service was super friendly- i will definitely recommend this location
Ana AGood and clean
Iurii AStaff was very helpful and friendly, it made for a very pleasant rental experience.
Renee DI had a unique return situation and Stacey Lutz went above and beyond to resolve my problem to my complete satisfaction. In addition she called me after I left U Haul to inform me that I forgot my check book on the service desk and waited a few minutes after closing time so that I could get back to retrieve it. Excellent dedication and customer service. Thank You Stacey.
MARK P