Customer Reviews for Compass Self Storage #254 LLC
(U-Haul Neighborhood Dealer)

63 reviews

5301 N Pioneer Rd   Gibsonia, PA 15044

(724) 939-6575

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(724) 939-6575

5301 N Pioneer Rd
Gibsonia, PA 15044

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location was fine. The pricing is not. For 30 miles of driving and 1.5 hours of use, it cost me well over $100 for the 10 foot box truck (overall). The 100,000+ mile truck was only in mediocre shape, but it sure makes them money.

Kurt R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Nothing!

RICHARD K. 
Rating:
5.0

None

Terrence O. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

Great place! Jaimaica is awesome.

Tom W. 
Rating:
5.0

The staff was very friendly and knowledgeable and made the checkin time quick and easy. I think it is a great place to have a storage unit or rent a truck.

Darren B. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer service was super friendly- i will definitely recommend this location

Ana A. 
Rating:
5.0

Customer did not leave a comment.

Sherlin H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Good and clean

Iurii A. 
Rating:
5.0

Staff was very helpful and friendly, it made for a very pleasant rental experience.

Renee D. 
Rating:
5.0

I had a unique return situation and Stacey Lutz went above and beyond to resolve my problem to my complete satisfaction. In addition she called me after I left U Haul to inform me that I forgot my check book on the service desk and waited a few minutes after closing time so that I could get back to retrieve it. Excellent dedication and customer service. Thank You Stacey.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Stacey was awesome, and very helpful!

LOUIS K. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Everything was great!!!

Darren B. 
Rating:
1.0

Never rent a uhaul again

DILLON D. 
Rating:
5.0

Customer did not leave a comment.

Chuck L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Don't use mobile pick up. The app nor website work. We lost an hour of time waiting on hold with customer service to get our truck unlocked because of the website being down for maintenance on a Saturday morning at 9am. No compensation was given for the issues either.

Rebecca K. 
Rating:
5.0

All people there are very nice. Happy to work with them.

CHENGLI S. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Rod R. 
Rating:
4.0

Don't advertise $20 when it ends up being $60. Pretty bad for 2 hrs and 12 miles.

Cecelia M. 
Rating:
5.0

The manager, Stacy, was extremely helpful and courteous. She made the experience an easy one.

Brian R. 
Rating:
5.0

Awesome location and customer service. Will use again,

Mike S. 
Rating:
5.0

A little expensive per mile

linda D. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

W David M. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Stacey Acosta, the manager, was very, very helpful! I'll be going back to this location in the future when I need to rent another U-Haul.

GREGORY K. 
Rating:
4.0

I didn't like that I was notified the day before my move that a truck I needed was going to be 45 min in cranberry township for pickup and then it was switched to Gibsonia not a problem, I think the online check in is complicated and not user friendly. I found myself clicking on hyperlinks to do more part of the check in process. All in all everyone I spoke with on the phone was very kind and helpful. I had a heck of a time dropping off the truck though it took me to quality inn the hotel and the front desk girl says this happens all the time. Maybe good to update that. It literally says quality inn on my paperwork and their address. I am however thankful that there was a truck for me. Just a long hassle on top of a stressful day for me as moving is stressful physically, mentally , and emotionally. Thank you!

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer service rep was awesome from beginning to end

Lisa A. 
Rating:
5.0

Thanks so much!

Sean S. 
Rating:
5.0

Compass self storage and you haul rental did an excellent job of working with me to get right size truck when I needed it. I have no complaints at all about compass self storage and u-haul rental. However the morning I went to do self check in on my mobile phone the self check in app froze up And I could not do the self check in . I called 1 800 u-haul customer service and was on hold for over half hour before I got to talk to a customer service representative. They were not able to fix the problem and didn't even seem to know what the problem was. So as a result I had to wait an hour and a 1/2 until the self storage facility opened up in they were able to do a manual Check in of the truck. U hauls self check in and return app is not very good. I have had several times now where the app is froze up on me and it has cost me money whether in waiting or being charged for non return check in . You haul is relying on an app it is not good at all. It does not seem like you haul has enough customer service representatives to answer the phone. Every time in recent history that I've tried to call you haul I'm on hold for almost a 1/2 hour or more every time before I get to talk to a live person.

kenneth J. 
Rating:
5.0

Stacey was very kind and easy to work with.

David S. 
Rating:
5.0

Stacey was fantastic!

David W. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

the online app was a real pain both to sign up on and also when picking up truck this morning...if it were not for Stacy" help I would have been stuck this a.m. and not been able to pick up truck ...you must simplify this procedure!

Dennis E. 
Rating:
5.0

Stacy at Compass was very nice and polite and got the truck rented to me in no time and I made my move safely thank you Stacy

Daniel S. 
Rating:
2.0

Equipment worked but the website was not user friendly. I had set up my account with the pre-info but had to do it again for the rental. Had to take pictures multiple times before it would load correctly. I am not sure why it asked for references and the lady who contacted my reference was not very clear.

James S. 
Rating:
3.0

Horrible customer service. Had to walk a distance to get the U-Haul because the agent didn't bring it up front, it was on displays about a 1/4 mile away. She had very rude sarcastic comments. Overall wasn't a very pleasant experience at all. Will not pick up from there ever again!

Alexander M. 
Rating:
5.0

Stacey was excellent ~ fast courteous service ~ convenient location

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
4.0

Customer did not leave a comment.

Bradley E. 
Rating:
2.0

Truck was very dirty

Joel G. 
Rating:
2.0

My husband received a poor attitude from the staff when he returned the truck. He was questioned about the way he had parked the truck and was asked if the staff was “expected to move the truck parked like that”.

Katie S. 
Rating:
5.0

Everything went smoothly on both ends. Which is important with all the stress if moving. The customer service rep at the return location knew my name when I walked in and was very friendly.

Marina P. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

you advertise this truck for $19.99. My bill was $63.63. You are perpetuating a fraud. Dennis Kuremsky

Dennis K. 
Rating:
4.0

Customer did not leave a comment.

Israel E. 
Rating:
4.0

Customer did not leave a comment.

Sean N. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

As bad as the mooresville location was the drop off location was the polar opposite in every respect. Maybe your dealers need to be trained by the franchises. Just a thought

Robert V. 
No reviews have been submitted for this location.

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