Customer Reviews for Compass Self Storage Krome Ave
(U-Haul Neighborhood Dealer)

211 reviews

900 N Krome Ave   Florida City, FL 33034

(305) 248-8209

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(305) 248-8209

900 N Krome Ave
Florida City, FL 33034

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 6 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very nice and professional.

CHIMERE W. 
Rating:
5.0

Everything was perfect.

PAWEL G. 
Rating:
5.0

Muy buen servicio gracias

JESUS P. 
Rating:
5.0

Everything overall was just right. I received top quality customer service from both employees at the time of the rental process 🙏

Lourdes B. 
Rating:
5.0

Customer did not leave a comment.

Christian P. 
Rating:
5.0

The manager was so cordial and did everything he could to get us a truck. The truck we reserved was not returned as promised. He called the customer and they had decided to keep the truck another day, but didn't let him know. There were no other trucks available at the time we had reserved. We had to come back in two hours to get a truck that was being returned. That truck did not get returned until 15 min prior to them closing. The cab of the truck smelled like pot and the floor of the truck was very sticky...which was not the manager's fault. This location is very clean.

Ronnie K. 
Rating:
5.0

Thanks 😊

Jeanese H. 
Rating:
5.0

Friendly great Sprint and great service 👍🤗

Rebecca B. 
Rating:
5.0

Customer did not leave a comment.

Terrance M. 
Rating:
5.0

Customer did not leave a comment.

julio R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany J. 
Rating:
5.0

Customer did not leave a comment.

Leonardo R. 
Rating:
5.0

It's all good 8)

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

antonio D. 
Rating:
5.0

Customer did not leave a comment.

Mcarthur N. 
Rating:
5.0

Customer did not leave a comment.

Rogelio A. 
Rating:
1.0

La recomendación que hago es que arreglen lis camiones para que no gasten gasolina al cliente, es el segundo camión que rento con problema en la trasmicion , se quedan acelerado y no entra la velocidad, eso hiso gasto de gazolina mucho, por favor revisen bien los camiones

vanesa R. 
Rating:
5.0

The overall experience was great if I had to change anything it would be that you have more trucks available.

Keaundra M. 
Rating:
5.0

The girl Cynthia was amazing! She called me when the uhaul truck was ready, she explained everything to me in detail and even encouraged me to get the insurance because you just never know! At the end Cynthia made sure I reviewed the final total and offered me a donut! Very nice of her - love dealing with people like her.

Ariok S. 
Rating:
3.0

Needs better signage so you don't miss the drive way. Needs to open earlier who starts there projects at 9:30 or by the time you get out of there 10:30. I pre checked and it still took forever

James C. 
Rating:
5.0

Customer did not leave a comment.

Tanjeana C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Octavia G. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

Customer did not leave a comment.

quinita C. 
Rating:
3.0

Truck should be rented with a full tank of gas, it would make things easier at fill up and more important, safer too. You are making "us", customers, turn the key to contact on and off when filling up to be able to see the fuel gage.

Gabriel P. 
Rating:
5.0

Super fast and GREAT SERVICE!! I'm so glad I found this place!

Joanna H. 
Rating:
5.0

Everything was excellent..very happy!! Thank you

Leonor R. 
Rating:
5.0

Keep up the good work.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Lazaro F. 
Rating:
1.0

Customer did not leave a comment.

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Tires need to be balanced on this truck . And it seems like it needs a tuneup also

Joseph T. 
Rating:
5.0

Good customer service.

GLADYS R. 
Rating:
3.0

They helped us unhook the trailer because we were having so much problems with it. We told them that the tires were about to blow up into a fire and that it's unsafe to give to another customer. Also, the trailer lights went out in the middle of the drive. The next day, (today) we had to wait 2 hours for someone to return to check in the truck. They put a sign up that said “will return back asap, on a bank run.We called customer service to check us out and waited another 20 min just to talk to a representative. Because no one was there to service us, we had to drop the key off in the mailbox. I've never had such a poor experience with uhaul. This has made our moving miserable hard. I will be reporting this to the better business bureau!

keygan A. 
Rating:
5.0

Customer did not leave a comment.

Pete H. 
Rating:
5.0

Natasha was extremely helpful. She explained everything with clarity and made my move one less headache I really appreciated her.

Shanon T. 
Rating:
4.0

Customer did not leave a comment.

Henry O. 
Rating:
5.0

I cannot remember the young ladies name that assisted me, but she was outstanding. I went to two other local locations and they did not even try to assist me. But we were very fortunate to receive a truck due to a last minute cancellation. Before the cancellation she went the extra mile by making phone calls, and searching for different options. Our move was very successful, and my family really appreciates it. Overall, I personally feel she is beyond a true asset to your business. If someone could let her know we would appreciate it. Thank you.....

Lewis H. 
Rating:
2.0

Customer did not leave a comment.

Pedro C. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

A bit inconvenient returning a trailer on Sundays, especially when trying to unhitch it from your vehicle without prior know-how or physical ability. It was also a safety concern. Someone could get their fingers crushed , or hirneate their back trying to do this. A customer should definitely not be held responsible for doing this labor intensive lift/release. It was very disappointing and frustrating. Their needs to be better policies in these scenarios. Could potential be a lawsuit if injury were to happen to the customer. Other than that, the ladies were very attentive and willing to inquire of other uhaul locations for availability and reserve for us. Very happy our move was swift because of their willingness to help and satisfy the customer.

Kyoko J. 
Rating:
5.0

Perfect, staf is verry kind.

ANDRÉ P. 
Rating:
4.0

Customer did not leave a comment.

Tony N. 
Rating:
5.0

Natasha was really helpful

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Antoine J. 
Rating:
5.0

Melanie was very friendly, professional and went above and beyond, to be helpful. She explained everything, asked if I had any questions and secured the dolly in the truck for me. Top notch. I know these things may seem simple and are just "her duties/job tasks", but there are so many in customer service that refuse to even be pleasant. Thank you!

Angelic W. 
Rating:
1.0

The girl who was there was rude and unprofessional the whole time. She kept trying to charge us an extra day and for gas she claims was not replaced. She had no idea how to do her job.

Victor A. 
Rating:
5.0

Customer did not leave a comment.

Christina K. 
Rating:
5.0

Great service, Natasha was very friendly and explained everything the truck and the place was very clean

OSVALDO A. 
Rating:
5.0

Customer did not leave a comment.

Mayra M. 
Rating:
5.0

Customer did not leave a comment.

Edward V. 
Rating:
5.0

Customer did not leave a comment.

Alvan D. 
Rating:
5.0

Customer did not leave a comment.

Stacy Y. 
Rating:
3.0

The manager I dealt with was very rude and made the entire rental transaction difficult and problematic. I had to call U Haul corporate to get things sorted out. Corporate was great and handled everything quickly and nicely. This local dealer did not represent U Haul very well. When I returned the truck after 10 days of rental and after speaking with Corporate their entire demeanor changed. If they would just have been that way from the start. I will continue to rent from U Haul, but I will make every effort to do it all online. Thank You.

Bill A. 
Rating:
5.0

The truck engine light was on and when I put the truck in reverse it delay the switch not sure if that's how it works but beside that they were a life savor they had a truck for me after the 1st I was supposed to pick up the truck they didn't have one for me great service

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

Joe H. 
Rating:
5.0

Everything was great. Those ladies are well trained and their customer service is outstanding... I wouldn't trade them for anything. They are always smiling and very cheerful... You Girls Rock!!!

Charlene P. 
Rating:
4.0

They were very nice, but most importantly they were accommodating after an accident caused by the employee immediately while putting on the trailer. Thank God I purchased the insurance.. I asked for assistance with the attachment of the trailer to my vehicle and when the employee picked up the trailer in ran right down hill into the back of my husbands car! ?? she felt terrible and honestly I was more concerned of how dangerous that was because we tried stopping it with our hands and if we were stupid enough to put our hands in front, they literally would've been sliced in half and I'm not even exaggerating. I don't blame it on the employee at all. Neither of us expected that to happen and neither of us could stop it. Unfortunately my hatchback no longer stays open and has deformed but I out in a claim and will wait two days they said in order to hear back.. today is Friday.. aug 3rd

Audrey W. 
Rating:
5.0

La atención de las chicas fue exelente, las felicito por su trabajo Las dos son excelentes

Epifanio G. 
Rating:
5.0

Excelente customer service.

Gisell B. 
Rating:
5.0

Very satisfied with the service and the equipment.

ALVARO F. 
Rating:
3.0

Compass did not have a utility dolly (reserved at the same time as the trailer) AND more importantly they did not have the pigtail for the trailer lights. The clerks attitude stated they are not a “regular” U-Haul facility and seemingly didn't care about the trailer light issue. I had to drive to a nearby corporate facility to get the pigtail for the trailer lights. I have rented from U-Haul facilities large and small throughout Florida and have never had an issue like this. I'm not sure why this facility exists...not good for the U-Haul brand. Compass if off my list...I will never use them again and will not recommend them.

Brian B. 
Rating:
3.0

Fix cracked windshield, provide key to lock, advise renter to check mileage before signing and put an accurate gas reading instead of approximate amount and then charge from your inaccurate chart. I drove 21 miles and was charged for 8.3 gals.

John T. 
Rating:
2.0

Compass Storage had roaches inside the cab of the truck of the 17'. Last week my brother rented the same 17' truck and he reported roaches. We have pictures. This week I was moving out and rented the same truck- not knowing there were issues. We found roaches. My brother who was helping me move told me he rented that same exact truck the following Saturday and he found there was the same issue. Whats funny is he told the person at the front there were roaches and it seems like nothing was done about it. When we told the person at the counter of the issue this Saturday, they acted like they never knew there were roaches inside. This place is incredible. I can imagine their storage units are probably infested with roaches as well. I think UHaul needs to rethink about having these people represent them. As for myself, I'll be using another company to rent a truck that's roachless thank-you-very-much.

Eileen A. 
Rating:
5.0

Customer did not leave a comment.

Jerrel M. 
Rating:
4.0

Ensure units are cleaned out, the cab in particular. There was sand on the floor and a pair of shoes inside.

Ramon R. 
Rating:
5.0

Very helpful personnel and very clean and inviting location. Equipment exceeded expectations.

Lawrence G. 
Rating:
3.0

Cleaning the Truck. I couldn't get the truck rented in the original location, this was a second location . Not body call me to notify my truck was not ready and I had to spend more time and travel to this location and clean the truck before moving.

Alberto A. 
Rating:
5.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer service always the best at compass. Will always go back.

Gregory F. 
Rating:
5.0

I can't say thank you enough to Jerome & Cynthia, Jerome provided Excellent Cust/service. I even rented a storage space@ a great price. I booked a truck at UHaul of Homestead who overbooked & offered no solution, however I called and Cynthia got me truck and saved my moving nightmare. You guys are the BEST, thanks again.

VANESSA K. 
Rating:
5.0

Customer did not leave a comment.

juan G. 
Rating:
5.0

Customer did not leave a comment.

Jesus T. 
Rating:
5.0

Customer did not leave a comment.

Fadrinne G. 
Rating:
5.0

Excellent personnel.

Mayra G. 
Rating:
5.0

Nothing needed. Great customer service. Jerome called me the next day to make sure all of my billings were ok.

Ernesto C. 
Rating:
5.0

Very enthusiastic team with an enormous ability to build customer rapport and provide great customer satisfaction.You can improve by continuing to grow these employees and promoting them to higher positions upon goal achievements.

danielle R. 
Rating:
5.0

Everything was excellent..

james L. 
Rating:
5.0

The office personnel was very professional, helpful and knowledgeable. I would definitely recommend this location to friends and family! Great experience.

MARIE B. 
Rating:
5.0

Management and personnel were knowledgeable, courteous, professional and extremely helpful. I would definitely recommend this location to my friends, family and business colleagues. I will definitely be a repeat customer.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

ashley W. 
Rating:
5.0

Customer did not leave a comment.

Alejandro G. 
Rating:
5.0

Customer did not leave a comment.

Shena B. 
Rating:
4.0

Customer did not leave a comment.

dahlia R. 
Rating:
5.0

The customer service rep Melanie was alot of help in helping me get the right truck for my needs. I will try to deal with this place first for my next move

Mark E. 
Rating:
4.0

Customer did not leave a comment.

Nyesha C. 
Rating:
5.0

Customer did not leave a comment.

Lucas M. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

richard O. 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

great staff Melanie & Natasha, easy instructions and various truck sizes

OMAR G. 
Rating:
5.0

Had no problems with my complete rental

Edward J R. 
Rating:
1.0

they open at 10 am, my contract was for 10 am. no one was there until almost 10 20. the lady who opened up didn't even apologize. no one was there for me to return the keys to. store was closed without a sign. please address this, it makes the brand look bad. I know in other locations service is much better and I'm sorry I picked this one.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN B. 
Rating:
5.0

Customer did not leave a comment.

Arisleida D. 
Rating:
5.0

Three 26 foot long trucks in three years, made it from point A to point B, Key Largo Florida to Indiana 1200 miles one way thee times without any issues!! Great customer service in both states. I highly recommend!! Thanks

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JANNETTE C. 
No reviews have been submitted for this location.

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