Great service easy access and drop off very happy with it.
Lori B
Customer Reviews for Compass Self Storage Krome Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Xavier and staff was wonderful and greeted me with a warm welcome
FALASHA LThere were roaches in the truck so you may want to put a roach bomb in the cabin to get rid of them.
Ohara FThe van’s alignment was so bad I couldn’t drive it on the highway… I also returned the vehicle with 1/8 of a tank than what I received it and was charged $55, I think that’s a bit excessive
Vimal RExavier Moss is an outstanding customer service representative. 5 stars!
Michael EGreat service thanks
NELSON TExcellent customer service, great location, staff is friendly,organized and respectful.
Mayra VVehicle dirty, vehicle AC not working, not blowing. Found a checkbook from another person inside the truck. I returned the truck at the appointed time, place the keys at the returning mailbox with the checkbook found. And the next day received phone calls and emails that I didn't returned the vehicle at the moment of the communications.
Anibal FI left some hvac pressure gauages inside truck can someone call me please and let me know if guys have them 4049362558
MARK BTo have more dollies available for rental.
Lazaro FThe mobile site was not responding well when I was taking pictures of the odometer and gas level upon returning truck. It may not have been your fault, and that's why I rated you excellent. I restarted my phone and it worked. Check in was smooth.
Peter CNice service. I only have one Complaint the truck that I rental was clean. Whoever rental the truck before me they returned it back dirty. Everything else was fine
Barbara MVery nice and professional.
CHIMERE WEverything was perfect.
PAWEL GMuy buen servicio gracias
JESUS PEverything overall was just right. I received top quality customer service from both employees at the time of the rental process 🙏
Lourdes BThe manager was so cordial and did everything he could to get us a truck. The truck we reserved was not returned as promised. He called the customer and they had decided to keep the truck another day, but didn't let him know. There were no other trucks available at the time we had reserved. We had to come back in two hours to get a truck that was being returned. That truck did not get returned until 15 min prior to them closing. The cab of the truck smelled like pot and the floor of the truck was very sticky...which was not the manager's fault. This location is very clean.
Ronnie KThanks 😊
Jeanese HFriendly great Sprint and great service 👍🤗
Rebecca BIt’s all good 8)
Anthony MLa recomendación que hago es que arreglen lis camiones para que no gasten gasolina al cliente, es el segundo camión que rento con problema en la trasmicion , se quedan acelerado y no entra la velocidad, eso hiso gasto de gazolina mucho, por favor revisen bien los camiones
vanesa rThe overall experience was great if I had to change anything it would be that you have more trucks available.
Keaundra MThe girl Cynthia was amazing! She called me when the uhaul truck was ready, she explained everything to me in detail and even encouraged me to get the insurance because you just never know! At the end Cynthia made sure I reviewed the final total and offered me a donut! Very nice of her - love dealing with people like her.
Ariok SNeeds better signage so you don’t miss the drive way. Needs to open earlier who starts there projects at 9:30 or by the time you get out of there 10:30. I pre checked and it still took forever
James CTruck should be rented with a full tank of gas, it would make things easier at fill up and more important, safer too. You are making "us", customers, turn the key to contact on and off when filling up to be able to see the fuel gage.
Gabriel PSuper fast and GREAT SERVICE!! I'm so glad I found this place!
Joanna HEverything was excellent..very happy!! Thank you
Leonor RKeep up the good work.
Peter HTires need to be balanced on this truck . And it seems like it needs a tuneup also
Joseph TGood customer service.
GLADYS RThey helped us unhook the trailer because we were having so much problems with it. We told them that the tires were about to blow up into a fire and that it’s unsafe to give to another customer. Also, the trailer lights went out in the middle of the drive. The next day, (today) we had to wait 2 hours for someone to return to check in the truck. They put a sign up that said “will return back asap, on a bank run.We called customer service to check us out and waited another 20 min just to talk to a representative. Because no one was there to service us, we had to drop the key off in the mailbox. I’ve never had such a poor experience with uhaul. This has made our moving miserable hard. I will be reporting this to the better business bureau!
keygan aNatasha was extremely helpful. She explained everything with clarity and made my move one less headache I really appreciated her.
Shanon TI cannot remember the young ladies name that assisted me, but she was outstanding. I went to two other local locations and they did not even try to assist me. But we were very fortunate to receive a truck due to a last minute cancellation. Before the cancellation she went the extra mile by making phone calls, and searching for different options. Our move was very successful, and my family really appreciates it. Overall, I personally feel she is beyond a true asset to your business. If someone could let her know we would appreciate it. Thank you.....
Lewis HA bit inconvenient returning a trailer on Sundays, especially when trying to unhitch it from your vehicle without prior know-how or physical ability. It was also a safety concern. Someone could get their fingers crushed , or hirneate their back trying to do this. A customer should definitely not be held responsible for doing this labor intensive lift/release. It was very disappointing and frustrating. Their needs to be better policies in these scenarios. Could potential be a lawsuit if injury were to happen to the customer. Other than that, the ladies were very attentive and willing to inquire of other uhaul locations for availability and reserve for us. Very happy our move was swift because of their willingness to help and satisfy the customer.
Kyoko JPerfect, staf is verry kind.
ANDRÉ PNatasha was really helpful
Ricardo CMelanie was very friendly, professional and went above and beyond, to be helpful. She explained everything, asked if I had any questions and secured the dolly in the truck for me. Top notch. I know these things may seem simple and are just "her duties/job tasks", but there are so many in customer service that refuse to even be pleasant. Thank you!
Angelic WThe girl who was there was rude and unprofessional the whole time. She kept trying to charge us an extra day and for gas she claims was not replaced. She had no idea how to do her job.
Victor AGreat service, Natasha was very friendly and explained everything the truck and the place was very clean
OSVALDO AThe manager I dealt with was very rude and made the entire rental transaction difficult and problematic. I had to call U Haul corporate to get things sorted out. Corporate was great and handled everything quickly and nicely. This local dealer did not represent U Haul very well. When I returned the truck after 10 days of rental and after speaking with Corporate their entire demeanor changed. If they would just have been that way from the start. I will continue to rent from U Haul, but I will make every effort to do it all online. Thank You.
Bill AThe truck engine light was on and when I put the truck in reverse it delay the switch not sure if that’s how it works but beside that they were a life savor they had a truck for me after the 1st I was supposed to pick up the truck they didn’t have one for me great service
Juan MEverything was great. Those ladies are well trained and their customer service is outstanding... I wouldn’t trade them for anything. They are always smiling and very cheerful... You Girls Rock!!!
Charlene PThey were very nice, but most importantly they were accommodating after an accident caused by the employee immediately while putting on the trailer. Thank God I purchased the insurance.. I asked for assistance with the attachment of the trailer to my vehicle and when the employee picked up the trailer in ran right down hill into the back of my husbands car! ?? she felt terrible and honestly I was more concerned of how dangerous that was because we tried stopping it with our hands and if we were stupid enough to put our hands in front, they literally would’ve been sliced in half and I’m not even exaggerating. I don’t blame it on the employee at all. Neither of us expected that to happen and neither of us could stop it. Unfortunately my hatchback no longer stays open and has deformed but I out in a claim and will wait two days they said in order to hear back.. today is Friday.. aug 3rd
Audrey WLa atención de las chicas fue exelente, las felicito por su trabajo Las dos son excelentes
Epifanio GExcelente customer service.
Gisell BVery satisfied with the service and the equipment.
ALVARO FCompass did not have a utility dolly (reserved at the same time as the trailer) AND more importantly they did not have the pigtail for the trailer lights. The clerks attitude stated they are not a “regular” U-Haul facility and seemingly didn’t care about the trailer light issue. I had to drive to a nearby corporate facility to get the pigtail for the trailer lights. I have rented from U-Haul facilities large and small throughout Florida and have never had an issue like this. I’m not sure why this facility exists...not good for the U-Haul brand. Compass if off my list...I will never use them again and will not recommend them.
Brian BFix cracked windshield, provide key to lock, advise renter to check mileage before signing and put an accurate gas reading instead of approximate amount and then charge from your inaccurate chart. I drove 21 miles and was charged for 8.3 gals.
John TCompass Storage had roaches inside the cab of the truck of the 17'. Last week my brother rented the same 17' truck and he reported roaches. We have pictures. This week I was moving out and rented the same truck- not knowing there were issues. We found roaches. My brother who was helping me move told me he rented that same exact truck the following Saturday and he found there was the same issue. Whats funny is he told the person at the front there were roaches and it seems like nothing was done about it. When we told the person at the counter of the issue this Saturday, they acted like they never knew there were roaches inside. This place is incredible. I can imagine their storage units are probably infested with roaches as well. I think UHaul needs to rethink about having these people represent them. As for myself, I'll be using another company to rent a truck that's roachless thank-you-very-much.
Eileen AEnsure units are cleaned out, the cab in particular. There was sand on the floor and a pair of shoes inside.
Ramon R