Leeann was very helpful and knowledgeable. The best drop off I’ve ever had. Thank you so much! I also lost the QR code to give feedback on her performance. Please let her know she’s doing a great job!
BRANDON V
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours drop off smooth
JONATHAN SLeeann was absolutely fantastic and the online reservation process was super easy!
Rachel SUsing your website, it seemed to refresh slowly, I kept getting dumped back to the beginning of the Check out/In process. Overall everything worked out, just a little frustrating.
Martin GBoth representatives were friendly and welcoming. The van I rented was ready to go when I arrived. Rep assisted me with a cross sell of an appropriate amount of moving cloths, which was so appreciated. I had signed up to do an online check in and while many companies are pushing staff to have customers use online services, I must say it is a lot nicer having an expert do the tasks for me as compared to having to do it myself. A big thanks for that to the rep that worked on Saturday. Van was nice and clean, no smells, no issues. Overall it was aery pleasant experience. I don’t want to move my belongings ever again in my life- but if I must… I would go back to this U Haul location in a heartbeat.
Esperanza RDropped off after hours. Could not check vehicle in online because I'd already left the site. Would have been helpful to do this regardless of my location.
VANESSA LKeep up your good reputation.
Dennis DTerrible review questions. The business was fine (although I did self check in and out) was fine, the truck was terrible.
Justin OThe app was incredibly hard to use. The scanning the barcode section in particular.
Morgan CThe only thing I can think of is to reduce the mileage rate.
LINDA Wevrithing was exelent
MILIVOJE CPlease refund the money from having the truck back one day early with less miles.
SHERRIE MUnfrozen front windshield
Karina OWe had our questions answered. Ms. Kristen was so kind and patient towards us. Overall, great customer service!
JOSUE KThe equipment was clean and in good order. The pick-up location allowed me to confine my route to less-busy streets (a plus when driving a vehicle so much larger than my car) so I would probably use it again. However, the van had a thick layer of ice and snow crusted on the windshield and no ice scraper at all, so it was good I had a long-handled one in my car. It was even luckier that I had a stepladder in my car, which was necessary to retrieve the key.
Ruth AVery Friendly and helpfull and the truck was waiting by the front door when we arrived
ROBERT RReturning the truck was very quick and easy, no hassle and we got on about our day moving!
CHERYL RThe only complaint I have is when I checked in online there were no keys in the drop box for me, and there was no key set aside for me in the office. I had to get an entirely new rental but thankfully Kristen who worked yesterday took care of me.
DARNELLLAVON HNot a thing!
Tracy NTruck was not available for self checkout… this is the second time this has occurred at this location. So I would suggest using this location for the 50$ guarantee…😉 just make sure to put this glitch into your planning.
BENJAMIN SThe pick up was confusing, the phone app not so great. Drop off was a breeze. The truck we had was clean and maintained, but passenger mirror useless and unable to adjust. Truck very noisy and no cruise control - difficult for highway travel.
Julie SAlways love using U-Haul when we need to!
MARK AKristen was great
JOSEPH DI didn’t receive the furniture dolly.
JOHN PEasy and quick to pick up. The person at the desk was polite and helpful.
LAURA SEnsure the data between location and website is accurate. I originally booked at this location, received a call the day before saying the truck I rented wasn’t available and that they found another truck for me elsewhere. That place called and had a return policy that didn’t work for me. Called corporate and they were able to help sort it out based on new availability. I feel like we ended up getting lucky. I don’t think this is the individual store’s fault—but moving is already stressful enough without having to worry about last minute cancellations. When it was time to pick up the truck, the app wasn’t loaded properly and we had to chat with uhaul to get the unlock instructions. Then the place we originally needed to drop it off wasn’t available to select when checking in, resulting in Another call to corporate at the end of the day to make sure we weren’t charged a fee for dropping it at the original location. All of this to say — truck worked well for our needs; corporate was helpful enough, but overall a frustrating experience. Of course I’ll use uhaul again, but will remind myself it may be a headache to do so.
Natalie WThe process of self serve is ridiculously time consuming and difficult. Give us humans.
Alice DPerson at desk not welcoming and seemed annoyed at questions.
Adelina MEasy in and out. Friendly service. Very clean! Truck was great.
Teri GThe woman at this location was extremely annoyed that we dropped the truck off here. When asked for confirmation that we had returned the truck in the appropriate condition and had completed service, she also became very annoyed and said that wasn’t possible and that we should just drop off the keys and leave and eventually we would get an email. We informed her that we could not leave the truck without the proper confirmation that we had returned the truck correctly. This pissed her off because then she had to get up and do the drop off process while we waited. To her credit, she did this and the process was quick. We receive the confirmation email within 5 mins of her doing the check in process. It was a stressful and unpleasant experience and I would not recommend U-Haul.
KATHRYN MCould not rate if personnel were helpful. No human contact.
Dane CThe experience was excellent. I would not change anything!
CHRIS RThe truck has a big problem with the right front wheel. It shouldn't have been rented out.
Ben CSignage that lets people know it is a U-Haul location.
EUTIMIO MCab was not cleaned. Full of dog hair and cigarette smoke
Robert SWent during their store hours hoping to turn it in with a person from the store because they charge a 20$ after hours fee for U-Haul turn in. No one was there and the doors were locked even though it was during their business hours, so I just turned it in through the app, which was not an issue, but I am hoping I am not charged this fee since I went during store hours. Was a fine location, no issue with the app, but would have preferred to turn the vehicle in with a representative rather then the app, and I was unable to do so.
Annabelle AYou are doing a great job.
Joseph MExcellent service by uhaul, exceeded expectations
Raghuram RGet the app working consistently for after hours pickup
Lisa AGreat- easy to follow directions that made a last minute rental easy and fast. Will use again as needed. Thank you.
Philip AVery nice and friendly agent at the desk I think her name was Kristen
Cynthia LDid not set up truck for mobile pickup. Then was not available during posted working hours for additional 30 minutes. They also input the previous renter's TRIP mileage instead of actual mileage, which ended up adding 1,000 miles to my bill and a $1000 charge that U Haul customer support was able to fix. Do not shop at this location, period.
William SMaybe have gas tanks full, then request filled on return.
Joseph CNot good, rude attendan!!!
Fidel MEverything from check in to drop off was easy, would totally recommend!
Diane CSame as the other.
Clarissa KThe problem is I got a call on Friday that my pick up and drop off location was changed. Luckily I wasn’t working and I took the call. Otherwise it would have been a more horrible experience.
Lance HKeep doing what you’re doing. Kristen was courteous, helpful and detail-oriented. She made a stressful day a lot easier.
Matt Bvery helpful and patient
Naga vGreat people thank you
Jeffrey SEverything was excellent. Kristen was so helpful and personable. We would highly recommend her services. We have been using your company since October and always felt safe and secure. A++++
Kristine Tbad software
Edmund jImprove the website description: 1. The website said the 10' truck had a loading ramp. I planned my trip, organized my needs, and rented this truck with a loading ramp in mind. There was NO loading ramp. 2. Say you charge for gas. You charge per mile say you charge for gas. It's obviously misleading on your part. 3. Tire issues on the truck - the light was on 75% of the trip. 4. Drivers seat - didn't lock into position. It' moved the whole ride. VERY UNSAFE. 5. The app. It doesn't work. FIX THE DAMN APP. I'd love to hear back from UHaul to let me know someone read this review.
Renee B