Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

917 reviews

50387 Van Dyke Ave   Shelby Township, MI 48317

(586) 580-4172

Hours

  • Mon–Sat
    9:30 am–5:30 pm
  • Sunday
    10 am–2:30 pm

Services at this Location:

Contact Us

(586) 580-4172

50387 Van Dyke Ave
Shelby Township, MI 48317

Services at this Location:

Hours

  • Mon–Sat
    9:30 am–5:30 pm
  • Sunday
    10 am–2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Very nice and helpful agent.

Mike Z. 
Rating:
4.0

Customer did not leave a comment.

JOHN JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn P. 
Rating:
3.0

I still have not been sent a recipt in the mail and it has been 5 days

Lucas R. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
4.0

Customer did not leave a comment.

Mae W. 
Rating:
5.0

We are very satisfied with the service we received at Compass Storage when we rented a UHaul truck. We would definitely use this renting location again.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Gurcharan S. 
Rating:
5.0

They are super stars!!! What I suggest you do??? Give them raises between Jennifer and August they never stopped running around. Customers very demanding and they don't want to necessarily wait around for the customer that came in before them to be completed taken care of; because it's would I have a question. But, your team, works it with smiles all around as they run.. well you know maybe more a fast stride. I do mean this very very much. I worked in customer service for 25 years, and I was saying to myself like these two “have it”. Some people you can train over, over and over and over and they still don't have those quick “kind” people solving skill sets. Again, they are 12 out of 10!!' Kudos to the team on VanDyke in Shelby Township. Got an idea, told you I worked in customer service for so long. Well, I don't know how often a “regional or district” manager has to come by and check out his/ her stores/locations. Well save his/her gas money and give to them as bonus money; no one needs to check up on them. They should be the people that train the rest of your locations. Well, hopefully you will read this and acknowledge them in some way. Cash is KING. And by the way…. They sell, sell, sell…. In a nice gentle way. If you need any more feedback; because I couldn't say enough about Jennifer and August, you may reach me directly at 586-292-6619. Many blessings , Renee Guarini.

Renee G. 
Rating:
5.0

Customer did not leave a comment.

Kim N. 
Rating:
5.0

Easy rental service, good customer service

Melissa P. 
Rating:
5.0

Very helpful and informative service!

Stephen S. 
Rating:
3.0

This is more of a review of Uhaul National Roadside Assitance and not the rental storage facility. The truck had a small fuel leak that I didn't notice until I got to my loading destination. I don't think it was the rental location's fault as the truck appeared to be from Arizona. According to a sticker on the driver's side door it had been inspected in August of 2022. I called the number provided in my agreement to tell them about the leak as I didn't want to be liable for it. I was on hold for at least 30 minutes. The road side assistance at Uhaul National was not great. The people I actually spoke to were fine. They were polite and probably did all they could but the Roadside Assistance system is broken. It took over an hour for them to find a replacement and then told me it would be at my location in 240 minutes (4 hours!). So I had to stop loading the truck as I thought was getting a replacement. Uhaul national roadside tried to find a different truck and, 90 minutes later, said that another truck wasn't coming. Instead, a tow truck would be at my location in 90 minutes to tow the truck and take me to my unloading destination. So I was sitting there doing nothing for over 4 hours due to not knowing if or when another truck was coming! Luckily it was just me doing the work. What if I had a large group of people there to help me load and I would have wasted their entire day? I finished loading the truck. The tow truck finally showed up and we went to my unloading destination. I unloaded the truck and then the tow truck came back and took the truck away. The next day I got a call from Compass Self Storage asking me where the truck was. Uhaul didn't call them and tell them their truck had been towed somewhere. Compass Self Storage is fine. The service was fast and even though my rental was a last minute reservation they were accommodating and did nothing wrong.

Chris A. 
Rating:
3.0

Maibe the truck need half gallon of gas, and was charged with 4 gallons.

Hector A. 
Rating:
1.0

I scheduled my pick up online for the 24 seven option when I went there at 8:30 in the morning logged in and it told me that I was a hand delivery vehicle which it was NOT supposed to be. Therefore I had to wait till 930 until the office open to pick up my vehicle

lydia S. 
Rating:
5.0

This is not against Compass they were great! I rented my equipment for Mocksville NC, Uhaul had me pick it up in Winston NC then routed me to Denton NC. This was the worst experience I have ever had! I will never use Uhaul again.

Glenn E. 
Rating:
5.0

This is the second time using UHaul through Compass Storage and we were extremely satisfied both times.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Safaa J. 
Rating:
1.0

That fact that I rented a 15ft and got a 10ft box truck

Addai K. 
Rating:
5.0

Provide a stepping stool to get in the truck.

Joe F. 
Rating:
5.0

People at the store very courteous and professional. Easy experience all the around.

Douglas H. 
Rating:
5.0

My first time renting and it was great, needed it for a work thing and it worked out perfect, actually had fun, can't wait to do it again.

Becky G. 
Rating:
5.0

In my opinion I think that everything was just right.

Esmeralda A. 
Rating:
5.0

Customer did not leave a comment.

jan B. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
3.0

The vehicle worked fine but the AC did not work at all. The temperature inside the cab was very hot even with the windows rolled down.

Michael G. 
Rating:
4.0

Air did not work and front end shook at 45 mph.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Glenn E. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
5.0

Customer did not leave a comment.

Mae W. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

Tammy T. 
Rating:
3.0

They called me at work and asked me when I'm going to bring the equipment back a day after it was brought back. Other then that it was a smooth process

skyler D. 
Rating:
5.0

Customer did not leave a comment.

Bernadine W. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Haul seems like it was maintained but the inside the cab was dirty.

Gary M. 
Rating:
5.0

10/10 The man who helped went above and beyond. Hes the best

Sabrina R. 
Rating:
5.0

Customer did not leave a comment.

Tami J. 
Rating:
4.0

This was the worst U-HAUL I have ever rented. The inside cab and windows were dirty. I bought brand new furniture and mattress sets, left them in the truck over night and all was wet in the morning. I was not I put 89 miles on this truck and spent $70.00 in gas(15 foot). 3 day before I rented a haul in Ohio (20 foot with a tow dolly) put on 300 miles and put only $120. 00 in gas. Gas prices were with in $0.05. I rent U-hauls all the time but if this is going too happen again then I will change to someone else.

gary M. 
Rating:
4.0

The location was great, the people were great, the service was great. Most of the equipment was in good order. The truck was the only issue. It was dirty, didn't run the best, and smelled. I would refer this place to others but would suggest repairing or replacing that truck to keep the fleet up to date and safe for the clients.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

The guy at the desk was so nice! Everything went super smoothly

Jessica H. 
Rating:
5.0

Staff was very informative and professional. Great Job!

Tracey G. 
Rating:
5.0

Very polite.

PATRICIA V. 
Rating:
5.0

Nothing. This was the easiest, most straight forward rental I've experienced.

MATTHEW TODD W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL DEANNA G. 
Rating:
4.0

I was surprised that the truck I rented wasn't cleared of snow and ice prior to my arrival and pick up. Windshield wipers wouldn't clear salt being sprayed at me from other vehicles on the road because of ice build up on the wiper blades. Had to pull over to clear the wiper blades myself in order to continue driving. I assumed that the truck would have been inspected for this for safety prior to my arrival. Overall though, the rental process was easy and the rental consultant on site was friendly and helpful. I would recommend this site for rental.

Douglas L. 
Rating:
5.0

Customer did not leave a comment.

Alura H. 
Rating:
5.0

Customer did not leave a comment.

ATHEER ALBER T. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN P. 
Rating:
5.0

The man at the counter was awesome.

JEFFREY S. 
Rating:
4.0

Everything was very good, they were fast and efficient.

MARGARET ROSE R. 
Rating:
5.0

Very easy drop off. Truck ran great.

TIMOTHY JOHN P. 
Rating:
5.0

Customer did not leave a comment.

ASHOOR YOUEL N. 
Rating:
5.0

Just need to keep the windows clean

GARY ALBERT M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

Nicole V. 
Rating:
5.0

The van was ready when we arrived. The ladies were very friendly and courteous. Will use again.

LAURIE ANN T. 
Rating:
5.0

Customer did not leave a comment.

JAMES THOMAS W. 
Rating:
5.0

Need to clean inside of windshield

LEONARDO BENEDET B. 
Rating:
5.0

Very well organized

DEONA LATRESE H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL LYNN M. 
Rating:
5.0

I absolutely loved how I was given a text message with full instructions it made it simple because the return was at a different location to where I moved to

LISA LOREEN M. 
Rating:
5.0

Both my wife and I both commented that the truck was the cleanest we ever rented from Uhaul. Staff representative was courteous and professional. Excellent service overall.

JAMES THOMAS W. 
Rating:
5.0

Very friendly service, and easy check in.

Crystal W. 
Rating:
5.0

GREAT SERVICE

NOSH G. 
Rating:
5.0

Customer did not leave a comment.

JAMES EARL S. 
Rating:
5.0

The people I dealt with extremely pleasant, professional, and helpful, overall a GREAT Experience! Would highly recommend!

ROBERT MEADER K. 
Rating:
5.0

Customer did not leave a comment.

RENEE NICOLE M. 
Rating:
3.0

No ramp on 10' truck, would have been nice to know before getting to location. This should be publicized better in on line data.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER LYNN N. 
Rating:
5.0

N/A

DIMITRIOS E K. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

Was a simply exchange. Walked in and handed the keys off.

DEREK ALLAN H. 
Rating:
3.0

Truck had issues. Sat on hold with Roadside for close to 45 minutes. Drive to another UHaul location and sat there for an hour. Ended up driving the truck back to pick up location because everyone at U-Haul kept passing the buck with, "I can't help, they can help". I was still charged $96 for my inconvenience. Ruined my day of moving and I had to rent another truck the following day. If you need assistance AFTER you rent you're on your own.

James W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

Certrina N. 
Rating:
3.0

Customer did not leave a comment.

KYLE KEITH S. 
Rating:
4.0

Truck smelled horrible. Basically like ass

Eric O. 
Rating:
5.0

I was a little bummed that the moving pads I reserved were not available. If I had been informed about that in advance, I could have planned around it.

JOSEPH FRANK M. 
Rating:
5.0

Customer did not leave a comment.

SAMUELL DESHAWNE S. 
Rating:
5.0

Nothing. Keep up the Good work and customer service

KURT LLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Michelle H. 
Rating:
5.0

Thank you. Everything was so smooth and easy.

Denise C. 
Rating:
5.0

Customer did not leave a comment.

KERRIE JANE H. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

The brakes were a little squeaky maybe sounded like they were bout to go out

Gage D. 
Rating:
3.0

Make sure the rental truck is clean and working properly, before renting to the next customer.

ANGELICA J. 
Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
5.0

Brian was so wonderful, accommodating and kind.

MARY K. 
Rating:
2.0

when I got to my destination to put my stuff in the back of the truck it smelled like marijuana there was dirt and water on the ground the whole car made all my stuff smell like marijuana . I'm allergic and it did not work out well for me when I told the person at the facility they said yeah this happens all the time dispensaries use the trucks for delivery for marijuana we've been having a problem with it. So they did nothing for me and I will be filing a complaint with you how about this as well and since I paid for my insurance all my stuff has to be washed and cleaned and that they will be responsible for that as well

SARAH ELIZABETH W. 
Rating:
5.0

The service was just amazing all that was promised was done at 100 percent . Would always go there again when I need to.

Justa N. 
Rating:
5.0

Overall our truck rental was perfect. Very easy and zero issues! Great customer service!

BRENT R. 
Rating:
5.0

The gentleman who helped me was a professional and friendly. Thank you.

Ahmad Z. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Customer did not leave a comment.

JAMES AUSTIN S. 
No reviews have been submitted for this location.

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