Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

461 reviews

1300 Belmont Ave   Philadelphia, PA 19104

(267) 507-3776

Office Hours

  • Mon: 9:30 am–2:30 pm
  • Tue-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: 9:30 am–4 pm

Services at this Location:

Contact Us

(267) 507-3776

1300 Belmont Ave
Philadelphia, PA 19104

Services at this Location:

Office Hours

  • Mon: 9:30 am–2:30 pm
  • Tue-Fri: 9:30 am–6 pm
  • Sat: 9:30 am–5 pm
  • Sun: 9:30 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had great service with Kim’s help. She went out her way to make me happy. 😊

Mary P 
Rating:
5.0

The sale representative was pleased and knowledgeable. She made the experience A1.

Taiyell K 
Rating:
5.0

Excellent service brand new equipment

Jaime L 
Rating:
5.0

All involved were friendly and accomadating

Chris M 
Rating:
5.0

The U-Haul that I run it was very clean easy to drive updated with all equipment the service from the facility that I rented it from was very about the equipment educated me as well and was very polite and was willing to work with my timeframe

Malisa K 
Rating:
5.0

Friendly and great service

David P 
Rating:
5.0

Customer did not leave a comment.

Ross M 
Rating:
3.0

Customer did not leave a comment.

Jeanine S 
Rating:
3.0

Customer did not leave a comment.

Elizabeth D 
Rating:
5.0

Easy access to convenient climate controlled storage facility. Customer service folks really know how to support complex challenges when people are moving. Also there is a drop box for after hours.

Gerard C 
Rating:
5.0

The gas tank wasn’t even at half before letting me rent it.

Ebriel L 
Rating:
3.0

Not sure why it added an extra 100&

Tyler W 
Rating:
5.0

Customer did not leave a comment.

ADEYEYE A 
Rating:
5.0

Customer did not leave a comment.

Ross M 
Rating:
5.0

Customer did not leave a comment.

Gerard C 
Rating:
4.0

Thanks for a quick pick up and a super clean truck!

Ross M 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn B 
Rating:
5.0

Customer did not leave a comment.

Sommers W 
Rating:
5.0

Customer did not leave a comment.

Karim B 
Rating:
5.0

Stacey and Kim are exceptional!!! I would recommend the Belmont location near City Avenue. Five stars ⭐️⭐️⭐️⭐️⭐️ out of five.

Sy N 
Rating:
5.0

The attendant was very courteous and professional.

WILLIE J 
Rating:
2.0

Unfortunately this was my first unpleasant experience. Yet the lady that serviced me was very nice it was a bit unprofessional and disorganized. Checking the van out took longer than usual. The van itself was ready. It was dirty the mileage was inaccurate, the gas level was inaccurate. The van had graffiti on one side which wasn’t on the pictures. Luckily I spotted it while checking the van. Also, we didn’t notice that the left turn signal was out until we were about three miles away. It was unsafe. Hopefully this will never happen again. I’ll be sure to use a different location next time.

Cindy M 
Rating:
5.0

Customer did not leave a comment.

Raynett L 
Rating:
4.0

Customer did not leave a comment.

marcia A 
Rating:
5.0

Customer did not leave a comment.

Anja D 
Rating:
4.0

everything was great

Raishene L 
Rating:
4.0

Customer did not leave a comment.

Doreen W 
Rating:
3.0

Customer did not leave a comment.

Francine T 
Rating:
5.0

Customer did not leave a comment.

Ashlin C 
Rating:
5.0

Customer did not leave a comment.

Antoine P 
Rating:
1.0

The truck was in poor mechanical condition, the service light came on twice and the transmission was slipping. I was also charged for mileage or some non existent reason which I'm disputing.

DOROTHEA B 
Rating:
5.0

Customer did not leave a comment.

Betty L 
Rating:
5.0

Very Professional and well taken care of

LAWRENCE C 
Rating:
5.0

Very good professional and polite customer service

Cynthia A 
Rating:
5.0

Awesome staff, very knowledgeable & helpful. Great customer service!

Gregory B 
Rating:
5.0

Best uhaul service that I have ever encountered. Will definitely be in contact with them again

Allen T 
Rating:
5.0

Nothing really everything was good and the location easy to get to

Warren P 
Rating:
3.0

I return the car with extra gas in it and they still charges me for gas. I was shocked and disappointed.

Sarah A 
Rating:
4.0

Customer did not leave a comment.

Lia M 
Rating:
5.0

Customer did not leave a comment.

BOBBIE C 
Rating:
5.0

Customer did not leave a comment.

Yasime S 
Rating:
5.0

Customer did not leave a comment.

Gabrielle W 
Rating:
5.0

Customer did not leave a comment.

Dustin S 
Rating:
1.0

Horrible service

Tayab U 
Rating:
3.0

Everything was easy for pick up and return. The person that helped me name Stacy was helpful and informative. Would recommend to a friend

theresa W 
Rating:
1.0

The customer service was extremely horrible! The guy at the front desk took his time on his cell phone yelling and carrying on with his personal conversation. Was extremely rude. Gave me a truck with no gas and 2 flat tires. I was told take it or leave it! had to rush straight to a gas station before moving.

Anbra B 
Rating:
5.0

Customer did not leave a comment.

lakica s 
Rating:
5.0

Customer did not leave a comment.

Hasan G 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Thank u for all ur help

Richard F 
Rating:
4.0

The staff was very helpful and the office was well stocked. The vehicle was ready and the only problem was the transmission was dragging.

Anthony R 
Rating:
4.0

Customer did not leave a comment.

Mark F 
Rating:
3.0

Keep doing what you doing

Bernard J 
Rating:
5.0

No improvements needed. Staff handled the pick up smoothly and quickly, with good customer service attitude. All was ready as promised.

Peter S 
Rating:
5.0

The site offers 24/7 pick up but the business is only operational during their posted hours. They were very accommodating with the service and staff was very pleasant.

David G 
Rating:
3.0

The office was not good about returning calls. When I returned the vehicle, DURING BUSINESS HOURS, the doors were locked. A staff person inside would not pick up phone, and signaled me to push keys through the mail slot. It was 4 PM on 8/9. I had the vehicle less than ( hours, but it does not seem to have affected price. I tried to use my mobile device, to register, and was sent multiple codes. The slot was in direct Sun, on the 9th day of a heat wave, so I gave up. Also, at the facility, the pull through gate was broken, so I had to back out, through the entrance gate, and climb in and out of the truck to raise the doors.

Elizabeth C 
Rating:
5.0

Customer did not leave a comment.

rodolfo a 
Rating:
3.0

Customer did not leave a comment.

Eli S 
Rating:
5.0

Customer did not leave a comment.

Beverly P 
Rating:
4.0

Resourceful staff

steven h 
Rating:
5.0

Very nice staff. Helpful, professional and pleasant.

Michael K 
Rating:
3.0

There was a lot of trash lying around the the key Dropbox wasn’t easy to find or marked very well.

Thomas H 
Rating:
5.0

Radford Tucker and his team run an excellent customer centric location. We needed some specialized services and he was ready, willing and able to help.

Edward K 
Rating:
5.0

Thank you

Christopher N 
Rating:
5.0

Nothing you guys are wonderful

gilbert s 
Rating:
5.0

Customer did not leave a comment.

Victoria P 
Rating:
5.0

Customer did not leave a comment.

Nazar S 
Rating:
5.0

Customer did not leave a comment.

Bill S 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Promote current staff! They deserve it!

Jimeera W 
Rating:
5.0

I don't nothing you guys did a wonderful job

gilbert s 
Rating:
5.0

Very friendly staff! Would recommend location

Sean W 
Rating:
5.0

Customer did not leave a comment.

Sandra A 
Rating:
2.0

I made my reservation several week ahead of pick up date vehicle had no mirror on drivers side and long crack in windshield when I inquired about damage there response was that they were aware of the damage but that was the only vehicle they had. They offered no alternative. This vehicle was not safe to drive especially for the long distance highway driving I was doing.

William B 
Rating:
5.0

Customer did not leave a comment.

Jeppea S 
Rating:
5.0

Customer did not leave a comment.

LEO A 
Rating:
5.0

Customer did not leave a comment.

RASHEED H 
Rating:
1.0

No one was at this location after pick up I was drastically over charged

BRANDI B 
Rating:
4.0

Excellent service and hospitality

LAVERN A 
Rating:
1.0

Rented 15' truck drove 30 miles they charged me 230 miles 2days rental brought truck back :30mins early they charged $338.00 when I brought it back I asked them to check me In "Aww you're ok then I get charged $338.00 No Way!!!

CARL W 
Rating:
5.0

Customer did not leave a comment.

RHONDA C 
Rating:
5.0

Kim was outstanding!!! Give her a raise! Very diligent and knowledgeable about the uhaul. The customer service was top tier

Nafeesa W 
Rating:
3.0

Customer did not leave a comment.

Stuart C 
Rating:
3.0

The cable on the roll up door was unwinded more than usual this week, making it very hard to close the door. Also the drivers side door doesn't lock.

Diondre F 
Rating:
5.0

Customer did not leave a comment.

PIERRE B 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G 
Rating:
5.0

Customer did not leave a comment.

Anwar S 
Rating:
4.0

Customer did not leave a comment.

Samuel D 
Rating:
3.0

The truck wasn't swept and there was garbage in the cab and it smelled a bit of smoke.

Ben R 
Rating:
5.0

Very swift and friendly service which is very important to us. Very happy and satisfied

ERIK T 
Rating:
2.0

I reserved a cargo van that wasn't available and the truck smelled like a man's locker room.

Stephanie B 
Rating:
5.0

Very helpful and creative customer service!

Julie O 
Rating:
1.0

Windshield wipers didn’t work at all, had to pull over for 1 hour and a half . Auto transport I almost died with a tractor trailer smacking into me because the staff didn’t properly hook the auto transport up. I had to put $78 in gas every hour as if the truck had a gasoline issue.

Reinaldo S 
Rating:
3.0

Customer did not leave a comment.

Bianca R 
Rating:
3.0

Though it was a bit busy, the gentleman at the counter was great. I would definitely recommend this location.

DONALD B 
Rating:
4.0

Customer did not leave a comment.

HUDSON J 
Rating:
1.0

I did not get the hand truck I was charged for

Shamblese M 
Rating:
3.0

Customer did not leave a comment.

Michael H 
Rating:
4.0

I like that they combine Storage units and moving trucks. They need to provide more products.

Jeffrey M 
Rating:
3.0

Customer did not leave a comment.

joseph w 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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