Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

802 reviews

159 Riding Club Rd   Rockwall, TX 75087

(214) 771-4115

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: 10 am–2:30 pm

Services at this Location:

Contact Us

(214) 771-4115

159 Riding Club Rd
Rockwall, TX 75087

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9 am–4:30 pm
  • Sun: 10 am–2:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Absolutely recommend Compass. Our 3rd time in 5 months to rent a Uhaul Truck from them. Rick is always great to deal with. He's very friendly and accommodating. Will use them again. Highly recommend!! 👍

Gilbert F. 
Rating:
5.0

Customer did not leave a comment.

Lakhwinder S. 
Rating:
5.0

Great location and friendly staff. I was able to do my Uhaul pick quickly and return was also a breeze. I would definitely recommend this location to anyone needing a Uhaul or storage in the area.

Lazaro M. 
Rating:
5.0

Love U-Haul

Brittany P. 
Rating:
5.0

My experience with this location has been above excellent 💯

Gregory H. 
Rating:
3.0

I've used uhaul many times before,never problems.This time they moved the pick up location,then they didn't have a dolly I requested and had barely any gas.I was not happy ,having to go to Home Depot to rent a dolly after I picked up the truck.What made me upset was I got surprised with all the bad news when I got there to pick up.Not a good experience this time.

Trina H. 
Rating:
5.0

Excellent location and staff

Gregory H. 
Rating:
4.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Truck was pretty old and had some transmission issues

Ian S. 
Rating:
1.0

They weren't there at the pick up time. Had to wait 25 mins for him to show up. Poor customer service. Guy was on the phone and rude. By the time I left it had been almost an hour of wait time. With day light savings 1 hour is huge when it comes to the sun going down. I ordered boxes and supplies. They didn't have them in stock. Complete waste of time. Won't use them again.

Salil N. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
1.0

One of the guys there accused me of not putting the key in the drop box, and accused me of previous damages to the van that happened before I rented.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

The truck was clean to look at but the cab had a body odor funk to it

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Mustafa S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

Customer did not leave a comment.

Randle C. 
Rating:
5.0

The man took the truck from me with no questions asked and I agreed to have the receipt sent to me by email.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Mironda J. 
Rating:
3.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

The staff members are pleasant and professional.

Shelia R. 
Rating:
3.0

Neither employee I talked with was happy. Both were grumpy and short. No one walked the truck with me when I dropped off or picked up. The truck was filthy inside and had NO BREAKS and wasn't safe AT ALL. I was charged more without being notified of why. Easy location, but the rest of the experience was shit.

Alice W. 
Rating:
1.0

They should have had the correct mileage and fuel level and checked the truck back in when I brought it back.

JESSICA A. 
Rating:
5.0

Easy to deal with. Thanks

Brandon C. 
Rating:
5.0

Hours of operation for lobby somewhere visible. Everything else was great.

Marissa B. 
Rating:
5.0

Customer did not leave a comment.

Jaime B. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Clifford A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Drake, the person who helped us, was extremely knowledgeable and friendly. He made the whole experience so easy and painless. Thanks!

Angeline J. 
Rating:
3.0

Customer did not leave a comment.

Mickenzie M. 
Rating:
5.0

Customer did not leave a comment.

Leslie O. 
Rating:
5.0

Customer did not leave a comment.

janet R. 
Rating:
5.0

Casey was very professional and courteous. I completed the check-in online and the pickup was fast and the equipment was ready and waiting on my arrival.

Richard S. 
Rating:
5.0

inside the cab was dirty, I took some wipes and wiped it down so it didn't feel as gross driving, but it would have been nice to have had a cleaner cab. overall experience was that it was easy to rent, and overall pretty good.

kim A. 
Rating:
5.0

Your all set everything fine

Burnett S. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn R. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Rick was very personable, friendly and efficient. He took care of my needs and made for a smooth experience.

DEWIGHT R. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
4.0

google maps could not find the place and it took me forever to find it. other than that great service.

Shirley C. 
Rating:
5.0

I was 100% pleased with the service I received at both the pick-up and drop-off locations in Indiana and Texas. I would wholeheartedly recommend either of those locations to friends. However, having to deal with the U-Haul website and (as a result) actual U-Haul personnel was a totally different story. I had originally reserved a U-Haul truck at your location in Boonville, IN. The day before my pick-up, I received an email from U-Haul that my pick-up location would actually be in Evansville, IN. That's no problem – except for the fact that when I logged into my U-Haul account to try to resolve the situation, it still indicated I would be picking up the truck in Boonville (!!!). I made the mistake of calling the U-Haul number (1-800-GO-UHAUL) and then had to deal with a ‘Customer Service' (and I use that term VERY lightly) rep who was rude, somewhat confrontational, and totally and completely unhelpful. When I questioned which location I would be picking the truck up at, she informed me that I had received an email from U-Haul when I made the reservation that I would be picking up the truck in Evansville, not Boonville. That is totally & completely untrue; I DID receive a vague, non-specific email which told me that someone from U-Haul would call me the day before my pickup to finalize location and time. Regardless, when I contacted the actual Evansville location, they were able to straighten out the confusion caused by your website (and your ‘Customer Service' rep). During the trip, I ended up interfacing with individuals at three of your locations and, when I told them about my difficulties in dealing directly with U-Haul, they all agreed that I should avoid using the website in the future (because it results in a multitude of booking errors and mistakes similar to what I encountered) and also avoid calling U-Haul (because of the unhelpful CS personnel which you employ … again, similar to what I encountered). They recommended I should call the individual locations directly in the future …… which I will certainly do in the case I ever have the need to rent from U-Haul again (hopefully not).

Rodney S. 
Rating:
5.0

No washer fluid in the truck and windshield was dirty.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Regina W. 
Rating:
5.0

truck was dirty,( windshield was very dirty) and I ordered and was charged for a appliance Dolly and was not in the truck.so i will need credit for the 10.00 you charged my credit card.

juan R. 
Rating:
3.0

I can't believe you guys are trying to bill me again after I returned your van and was given the final bills, which I've paid?

Patrickk B. 
Rating:
5.0

Customer did not leave a comment.

Chad T. 
Rating:
5.0

Customer did not leave a comment.

MISRET A. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Brandy D. 
Rating:
4.0

Customer did not leave a comment.

jaquline D. 
Rating:
5.0

Easy to rent and return!!

Felicia W. 
Rating:
5.0

Was understanding of issues at pick up and noted he would have refunded the reservation and recommended contact with uhaul for full refund.

shane F. 
Rating:
5.0

Great experience, nice associates, but overpriced. It cost me 266 dollars for the rental with 2 different rental charge fees of over 100 dollars. I had the vehicle for less than a day, was also charged for mileage on top of the rental charges.

William A. 
Rating:
4.0

Had requested 20 ft., but got 26 foot. Cost was more than expected!

Brenda F. 
Rating:
5.0

More available sizes.

David E. 
Rating:
3.0

Location was good, movers affiliated with UHAUL moving were horrible as they did not show up. For this reason the experience was horrible.

Kevin S. 
Rating:
4.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very professional, excellent service, equipment in great shape. Will definitely recommend!

Julie L. 
Rating:
1.0

It took me more than an hour to return the truck I was on hold forever and was given incorrect info about the location.. I would NEVER rent from this location ever again! Horrible experience

Miriam G. 
Rating:
5.0

Great customer service, I am well pleased.

Gary B. 
Rating:
5.0

I've always used the U-Haul on Greenville Ave in Dallas. Always. Because of location and size of truck I needed this time I rented from these folks. They were super efficient and very service oriented. I appreciate their efforts.

Julia F. 
Rating:
4.0

I better variety of trucks or vans

Alex G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN H. 
Rating:
5.0

The 20 dollar after hour so called convince fee was some what of a low blow that I didn't see coming . I didn't have time to read the on line processing procedure until the next day . Obviously I was pre occupied with moving . I feel that was a dirty trick and my 20 dollars should be waived

Herman U. 
Rating:
1.0

Customer did not leave a comment.

HAROLD M. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
4.0

I had ordered a floor dolly and they didn't have one, they should have let me know

Kelly S. 
Rating:
1.0

Lied about the gas price. Told me it was $4/ gallon I got the truck at 1/2 tank and used it 1/8 of the tank and got charged an extra $45 for 10 gallons fuck everyone involved fuck the staff fuck this entire situation

CHRISTOPHER MICH W. 
Rating:
5.0

Customer did not leave a comment.

Kristine W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

These guys were awesome! Really helped me and my wife out moving.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Landra J. 
Rating:
5.0

Appreciated the pleasant staff and their ability to quickly get me into a truck. Well maintained office space.

Bryan K. 
Rating:
5.0

Improve the visibility of the drop box for after hour drop offs. We walked around for 15 minutes looking for it.

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Leticia B. 
Rating:
5.0

I always have a great rental experience at this location. Everyone is friendly, helpful and fast. I appreciate you!

Kristen B. 
Rating:
3.0

Place needs bigger outside parking area.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

So helpful and very friendly!

Paige C. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
3.0

Make sure gas tank is checked to know correct amount in tank.

Nikki S. 
Rating:
5.0

Customer did not leave a comment.

Ostin M. 
Rating:
5.0

Had the best Uhaul experience ever at this location!! Professional, friendly and very very helpful!! Highly recommend!!

Richard H. 
Rating:
1.0

Staff was no help, I Injured my back lifting the trailer since the staff requested I load and unload the trailer myself.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

monica G. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
No reviews have been submitted for this location.

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