Customer Reviews for Compass Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage LLC

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Garrett S.
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easy on-line reservation, wide variety of options, customer rep was very professional/personable

Krishna M.
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I found the process to very smooth. I like that I could most of the tedious process online. I appreciated the fact that I could return the truck AFTER closing time using the drop box. Note: The Uhaul operator did NOT know your location had that feature (a major plus). You should have your information updated at headquarters.

Tim H.
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Customer did not leave a comment.

Garrett M.
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Great staff, very friendly and helpful!

Ashton J.
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Edwin R.
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Randy H.
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shelia R.
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Passenger seat had either cat or dog hair in it and I forgot to mention it to the staff.

Susan R.
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Customer did not leave a comment.

Melvyn D.
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Great rental experience. Agents at the center were friendly and helpful. Thanks!

Mark J.
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Customer did not leave a comment.

Ebony P.
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William L.
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Felicia J.
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COREY S.
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shelia R.
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Both staff members greeted us as we entered the office and later in the evening, I spoke with Ally over the phone. She was very professional and assisted me immediately. Thanks so much.

Rick H.
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Customer did not leave a comment.

Theresa W.
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Nothing outstanding service

Brent K.
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Robert R.
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John J.
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I had a 10 o'clock appointment and the equipment I ordered wasn't there they gave me an upgrade but the appliance dolly I requested was avaliable. So no i wouldn't recommend nor would I use this location again..

Jamey F.
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David C.
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Mark W.
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easy pick up and drop off. Friendly service.

Arthur L.
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Customer did not leave a comment.

Javon B.
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We asked for no safetow and it was put on our bill anyways. The representative who helped us was not helpful and didn't know what she was doing. Would not recommend this place to get any uhaul equipment from

Claryce W.
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I was very pleased with the service at the Compass UHaul in Rockwall Tx. Thank you

Linda D.
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hassle. Staff did not seem knowledgable about uhaul. They work more for the storage facility.

Jose M.
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Customer did not leave a comment.

Lowell C.
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This place is the only u haul I will use!! Customer service at this location is without a doubt, 5 star. Easy in and out, all documents prepared before arrival.

Alan B.
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Samuel was courteous and on point. I'll definitely be renting more products from his location. Thank you, Alan Beaubien

Jeffrey S.
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Have U-Haul corporate stop lying to customers. I was told i could use the online checkin process. I got there at 9 am and was told i could not use online checkin and my time was moved to 10am. The lady on the phone told me all the above who worked for corporate haul. The website says certain locations have equipment and as soon as i order someone calls to tell me the location does not have my truck size. I will plan ahead to use penske or home depot and will never use uhaul again because the corporate office lies

German D.
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Customer did not leave a comment.

Martin M.
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Hire more people. Help hook up trailers. Know how to look at a map.

SAM S.
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Customer did not leave a comment.

TIM B.
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James B.
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Mark A.
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Great service. Thank you

Kimberly E.
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DARLENE W.
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James T.
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Lady at the front desk was awesome.

James B.
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Customer did not leave a comment.

rick E.
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Very service oriented

Burnett S.
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Your all set cant be better .

Erik B.
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Drivers door had to be slammed to close.

Richard H.
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Easy check in &great customer experience!! Thank You!!

Mike F.
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Friendly staff

Sharon M.
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Customer did not leave a comment.

Cindy N.
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rick E.
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Vicente D.
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Don E.
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Jacqueline W.
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Extremely friendly and helpful staff

Shaunna A.
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Customer did not leave a comment.

Clint L.
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Customer did not leave a comment.

Rachael H.
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HAI N.
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Kirk D.
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Charlotte A B.
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Everything was well maintained and clean. Easy check-in; easy quick pick-up and return. Will definitely use again.

Neal P.
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Customer did not leave a comment.

Chad B.
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STEVE G.
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Steven C.
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Very friendly and great customer service! Large clean facility with easy access for the large uhaul trucks

Josef A.
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Service was great. Thanks

Eric P.
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Kevin is fantastic! I have never walked into the store that he did not know me by name. They are all such great people to work with. Thank you so much for all you help with the storage unit and the move. You made it a great experience! 5 Stars!!!

Loraine C.
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Highly efficient, friendly service.

RICK W.
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Customer did not leave a comment.

MARIO R.
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Samir A.
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The supervisor is a very nice

Danny E.
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The customer service at Compass Self Storage was fantastic. Keith went out of his way to make this rental experience easy. I highly recommend this location.

Thomas M.
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Customer did not leave a comment.

Lowell C.
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Customer did not leave a comment.

Aletta H.
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Keith, the GM, was exceptionally helpful and personable. The service was excellent.

Anthony H.
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I never write reviews but am so happy with the service that I received. I recommend this location to all my friends and family and will continue to do so!

MARIO R.
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Customer did not leave a comment.

Jack B.
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Thanks to the folks who helped me get set up. Very friendly and professional

Jason K.
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The staff at this location was very friendly and super helpful I would definitely recommend them to all my friends

Jim W.
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Storage area had dirt on floor and rusty nails. Had to sweep it out before I could load my furniture

Kim P.
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We highly recommended this facility! The staff is very friendly and helpful! They have storage units available on the property which was very convenient!

Alfonso G.
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It would be convenient to be able to drop off the vehicle overnight. Staff is friendly and equipment was clean. They were able to accommodate my need for a rental in short notice.

Diane G.
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I could not ask for better service! Total satisfaction.

Alan B.
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Customer did not leave a comment.

Diane L.
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Such friendly and helpful staff! You can't find nicer people to assist you. Building and property were clean and easy to maneuver through.

Paul C.
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It's all good to go.

David P.
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Customer did not leave a comment.

Brenton B.
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Customer did not leave a comment.

Danielle R.
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It was great! Super fast for the online check out process. Easy to find the equipment you want. Great experience every time

Jason C.
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Customer did not leave a comment.

Tracey M.
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Great hospitality at this location!

Chadd P.
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everyone was super friendly.

Scott R.
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Truck was dirty and grease from the truck got onto our brand new home carpet :( it was on the bottom of every piece of furniture

Shawn R.
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Customer did not leave a comment.

Laura A.
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Great Service

Laura J.
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Customer did not leave a comment.

Krystale M.
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reserved for 7pm but got a call hours prior saying that time wasn't available and had to come pick up early. disappointing.

Wayne T.
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The truck was clean for the most part for its age. The truck was older and the windshield was full of bugs. But the process and facility was easy and great to work with.

antonio R.
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great personnel

Patrick W.
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Easy access from all roads. Equipment was well maintained. Great customer service. I will definitely use them again for my moving needs.

Joseph H.
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Employees were friendly and knowledgeable

Marina U.
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The staff was very helpful in getting me in and out of the office. They attached my trailer and checked all my lights for me. Excellent job.

No reviews have been submitted for this location.

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