Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

546 reviews

19020 Dale Mabry Hwy N   Lutz, FL 33548

(813) 996-5486

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: 10:30 am - 1:30 pm

Services at this Location:

Contact Us

(813) 996-5486

19020 Dale Mabry Hwy N
Lutz, FL 33548

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 4:30 pm
  • Sun: 10:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Uhaul App would not allow me to pick up or drop off with the phone app. Thankfully the people at the location were there n=both times to be able to get me checked out and back in. It said my phone number was not valid...

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Caleb G. 
Rating:
4.0

Customer did not leave a comment.

CLAYTON J. 
Rating:
5.0

Fantastic service like we just don't see anymore!

MICHAEL C. 
Rating:
3.0

Arrived at drop off 1.5 to 2 hrs prior to closing. Personnel was out and about and we had an extended wait outside until finally someone showed up. Tried to get one of the two to count the blankets and verify the correct amount were there long with the dolly and all we got was “ you're good to go”. Then when the final email came, they listed 2 gallons of gas added to the bill. We made sure that truck was at the halfway mark where we got it. If they had checked the truck in out presence, we could have agree or disagreed but nevertheless they didn't come out to ck so we will never know. A truck with that size tank would be hard to even know if 2 gallons was the right amount. They were polite though !!!

ANTHONY A. 
Rating:
5.0

Customer did not leave a comment.

AMANDA A. 
Rating:
5.0

Quit charging so much for mileage

STEVEN G. 
Rating:
5.0

Gentleman that helped me at the front desk was great and professional. At the time of check-in the internet went down and wouldn't come up for a while. The gentleman took me outside and helped me with the truck, went over things that I didn't know and by the time he was done the internet was up and all was good. Thank you!

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

douglas K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
3.0

Customer did not leave a comment.

Carlos H. 
Rating:
5.0

Pennies and nickels were laying around in the cab. The windshield had splattered bugs. We wanted moving pads, but they had none. Office was neat and orderly. Managers were exceptionally nice.

TERENCE S. 
Rating:
3.0

This location did not have the blankets I'd ask for. I have rented trucks before at different location in the area and have found that these locations do not do proper maintenance on there trucks.They always make sure they are clean for the next use, but they also need to test drive them, this truck had bad steering and if not needing the truck that day I would have returned it. Another issue is gas in these truck. Why is it that U-Haul does not require the truck to be returned with a full tank. I do not like returning a truck and get hit with a high gas bill when it hard to try to make sure it had about the same amount of gas in the tank as it was when I left the lot with it. I'm looking to move up north soon and was looking to rent from U-Haul, but with the condition of the truck in this area I would be afraid to try drive a 1000 miles. Of the truck was clean they made sure you returned the truck clean.

MICHAEL G. 
Rating:
4.0

The return process with the app, was not easy. Multiple complications and or giant "pain in the butt" process \ steps. Should suggest renter watch a video or give them a trial\test run on all the necessary steps.

ROY M. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
1.0

I had a very horrible experience with uhaul rental today Website does not work and gives wrong information if you get very lucky and log into it. I was not able to use it for my truck rental return either as per what i was told to use. No one picks up the phone to help no matter how you try- Wasted so much time on it. Ther was noone there at 130 pm 4-12 -21, 19020 dale mabry, to help at the office for me to return the trcuk since i was having issues with the very poor online website return. The truck was in horrible condition. Will have to look for other services next time.

HUMA H. 
Rating:
3.0

Got charged for after hours drop off and gas When I returned truck with more gas than it had when I took it. After hours number didn't work No one answered

toni D. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

The person at this location was very helpful and incredibly pleasant.

Gregory W. 
Rating:
5.0

keep your good work

JORGE R. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Good products and great service at Compass Self Storage!

Michael C. 
Rating:
3.0

Check the trucks for extra locks and locks placed on backwards. I couldn't use the truck for the first 3 hours due to this.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

gregory P. 
Rating:
5.0

Customer did not leave a comment.

MARLENE L. 
Rating:
2.0

I was not informed properly that they did not have auto transport at this location. She sold me a lock that did not fit truck back hatch after specifically asking her if it fit that truck.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
2.0

The truck didn't clean enough and it was making weird noises. I made the reservation online the process didn't go as easy it seems to be on video online.I couldn't do it again. Thank you 👎🏾👎🏾

ducasse K. 
Rating:
2.0

Customer did not leave a comment.

Jackie W. 
Rating:
4.0

Customer did not leave a comment.

Jarrett F. 
Rating:
5.0

Customer did not leave a comment.

Vanessa T. 
Rating:
5.0

Customer did not leave a comment.

Collin H. 
Rating:
4.0

The woman that took my reservation was wonderful. The vehicle was fine. The only issue we had is that the vehicle after hours return process was frustrating. We were told to drop the key in the box but to read the directions first before doing so. There were too many steps to doing this electronically and we could not get the "location services" to work on our phone in order to do that step. After too much time trying to do what you asked, we finally just wrote. This part of the process was very frustrating as we were tired and just wanted to park the vehicle and drop off the key. In this case technology shouldn't have been required.

kay kimbrough K. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
5.0

The online app check in completely failed. If it was not for the staff on site I would not have gotten my truck. Staff - 5 stars. Online check in reservation experience - 1 star

Matthew M. 
Rating:
2.0

The customer service sucked and turned in after business hours and had to pay 20 extra dollors so will be going to budget from now own over this experience .

Justin D. 
Rating:
4.0

Customer service at this location was great. Rental went as planned.

James J. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Excellent service. The manager at this location was very helpful.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
1.0

This location DID NOT have the truck I reserved. He stated to never reserve a truck from U Haul by doing it online. I was lucky to get a truck.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

MOTHER & SONS MOVING appreciates the outstanding customer service we receive when renting from this location. Thank you! www.MOVEwithMOM.com

GLORIA BALLARD M. 
Rating:
5.0

Customer did not leave a comment.

Tonja E. 
Rating:
2.0

Act like you want to be at work. They made a big deal over me having an issue with the 24/7 pick up on my phone, and clearly seemed agitated that I had to come inside and do it with them manually.

Niklas H. 
Rating:
5.0

Customer did not leave a comment.

Jan W. 
Rating:
5.0

From the time that I put in for a truck online until I picked it up was very easy. The lady at Compass at your Dale Mabry location was courteous and professional. The place was very ckean.??

RUBEN Z. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

The location was convenient, clean, and centralized. The front desk clerk was rude and not very helpful. When we arrived we walked in and then he asked us to step outside and wait. He asked for our phone number and told us we were early and couldn't help us. He told us to call 1-800-UHAUL and asked us to leave because he had to help other customers. He insisted that we did not have a reservation, only a quote even though I showed him my reservation email.?? We finally got a hold of Uhaul and thet were able help us. I have used Uhaul for years. This was by far the worst experience I've had ever!

Hiram V. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The manager on site was amazing and bailed me out of a big jam I was in. She was truly my guardian angel that day.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Erik R. 
Rating:
5.0

Just keep being excellent is all.

Brendan R. 
Rating:
5.0

Have Ms.Schultz smile.

rick H. 
Rating:
1.0

We had the truck for 4 hours. We were told to call an 800 number when we arrived. We did and it was an after hours number. Looked at the contract and it gave instructions to go to a website, did that and then they charged us $21.00 for an after hours drop off. I will never use Uhaul again. How did an after hours drop off cost you anything. You are ripping people off!!! I will never refer you to anyone!!! $119 for for 4 hours and an additional 21.00 for after hours drop off. Ridiculous!!!

Aaron D. 
Rating:
5.0

Michael, the manager at this location was kind, knowledgeable, polite, and just a joy to work with! Super great guy.

LEVI N. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Too much camera phone.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

mark E. 
Rating:
5.0

Great customer service

Marlo L. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
4.0

Customer did not leave a comment.

janine S. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
5.0

Customer did not leave a comment.

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

We rented on Christmas Eve to take a Barbie Doll House to St Petersburg about 35 miles one way. I returned the Van around 5PM. The office was closed. I could not access the internet on my phone continuously. When I could UHaul cold not verify my location and I didn't have a password. I took photos of the truck interior and location at store. I texted the photos and my Information to the phone number on the store door plaque. Later I had my wife send information and photos to UHaul chat. I was worried about additional charges . But that didn't happen. I put the key and contract in drop box. The guy at store was very helpful and great service. I would rent from them again. Van was new and nice to drive.

John M. 
Rating:
5.0

Truck could have used an alignment before renting it out. Kind of annoying to drive. But, other than that no issues arose and it got me safely to Kentucky. Thanks!

John M. 
Rating:
5.0

Mike was excellent. During pick up he was extremely busy and still provided exceptional service. Thank you Mike

Marco S. 
Rating:
5.0

Customer did not leave a comment.

Ruthie H. 
Rating:
5.0

Friendly, professional, clean

Ellen P. 
Rating:
5.0

Excellent service and friendly staff!

Bryan H. 
Rating:
5.0

Very convenient and Mike was really helpful

Jose N. 
Rating:
5.0

Customer did not leave a comment.

candace A. 
Rating:
5.0

Your location has Excellent Customer. I have rented a UHAUL Trucks from the Lutz location anytime my family needs to move.

James V. 
Rating:
5.0

Customer did not leave a comment.

THEODORE C. 
Rating:
5.0

Customer did not leave a comment.

Kathleen V. 
Rating:
5.0

Customer did not leave a comment.

Virginia G. 
Rating:
5.0

Everything is GREAT!!

Ernest D. 
Rating:
5.0

Thank you Beth!!!

Bernard W. 
Rating:
5.0

the gentleman that helped me was very nice

Elizabeth W. 
Rating:
5.0

The on-line pick-up process was a bit challenging to start and fininish, however, now that I know what to expect, I would use again.

DAVID W. 
Rating:
5.0

Beth was so great in helping me. She made my experience quick and easy. Not like the guy who is usually there what a knob. But Beth is great she will treat you right.

Christopher D. 
Rating:
5.0

Great people to work with and excellent service

Terry Y. 
Rating:
5.0

Great customer service! They were able to get me a vehicle on the busiest moving weekend of the year. The staff was very professional persistent and patient with my needs.

John C. 
Rating:
5.0

Mike was excellent in helping me with my drop off and renting a storage unit. He was juggling multiple task at once with customers walking in and with the phone calls and handled himself very professionally! His follow up was terrific and I would totally recommend 19020 Dale Mabry location to all my fiends! Ask for Mike!

Gail W. 
Rating:
4.0

Nothing

heather S. 
Rating:
5.0

Great friendly helpful service ... can't go wrong I drove past other uhaul places to go to this one.

Brad M. 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
4.0

Customer did not leave a comment.

HECTOR G. 
Rating:
5.0

Customer did not leave a comment.

Matchett B. 
Rating:
5.0

Mike was an amazing employee. He made the moving experience less painful.

Debbie G. 
Rating:
4.0

Can't say it's their fault, but i ordered Furniture pads too. Unfortunately, they didn't have any so I had to go to elsewhere to buy some. They had one and said I could borrow it for free, but I just left it since I knew I needed to get more than that anyway. Ultimately, they didn't charge me for it because they didn't have it, but it was lost revenue for U-Haul and inconvenient for me to go elsewhere. i will say the staff was very friendly and apologetic. I did like them and would still rent from U-Haul again.

GUILLERMO S. 
Rating:
1.0

Representative charged me $20 for blankets I ordered but didn't receive. Then he lied about refunding me the cost on two occasions. To make matters worse, charged me an additional $11.00 fuel tax that was not on the original quote. It's hard to believe you have such deceitful people representing your company.

RICHARD M. 
No reviews have been submitted for this location.

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