Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)

823 reviews

4200 Hunsaker Dr   East Lansing, MI 48823

(517) 507-4411

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10:30 am - 3 pm

Services at this Location:

Contact Us

(517) 507-4411

4200 Hunsaker Dr
East Lansing, MI 48823

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 10:30 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

There was no one there. We dropped keys off. The line waiting for service was at least 5 people long.

James D. 
Rating:
5.0

Customer did not leave a comment.

MONICA LORRAINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N S. 
Rating:
5.0

Staff and movers were excellent! It was a very smooth move.

KARYNJEAN L. 
Rating:
5.0

Customer did not leave a comment.

leah B. 
Rating:
5.0

Customer did not leave a comment.

Bryce C. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

The truck had not been cleaned - isn't there Covid cleaning? The key box didn't work. Overall it was more hassle than any other time I've rented. Phone keeps you waiting forever.

jody S. 
Rating:
4.0

Location was great but the truck was terrible, after I finished mobile check in, when I start truck, It sounded so so loud, and even i smell something burning from engine, I stayed there for two hours to figure out how to get another truck. I am not going to use u-haul anymore, it was so TERRIBLE experience.

Jinhyun K. 
Rating:
1.0

This is the first and last time that I use the self service. With the app not recognize my location (required), the requirement of a second contact, and having to wait for 5 minutes for a customer service rep to even engage me, the whole process of getting the truck took over 30 minutes. UNACCEPTABLE!!!! The check-in process was even worse and if it were not for the worker being there, I don't know what I would have done. I was stuck as the app would not allow me to go any further, and it would not recognize my location, and there was no link to scan the location barcode. In addition, there was no phone number to call for support on the app or the door to the location. In contrast, I rented a truck a couple of weeks ago. Getting the truck took 5 minutes in the store with someone there to help. Checking the truck in took 30 seconds. I am not against using technology. I am in the IT industry myself, but you NEED to make sure your app works, and that a user has a way to get help if it doesn't. The whole process should not take more than 10 minutes. VERY DISSATISFIED!!!!!

Jefferywayne H. 
Rating:
5.0

The truck had a hole in the bed and it was pouring rain when I moved.

KAYLA JEAN S. 
Rating:
5.0

I thought that everything was done well.

Christopher W. 
Rating:
3.0

Get drivers pre-approved ahead of time. I shouldn't have had to sit there for 10 minutes waiting for someone to approve my license picture when I'd already made the reservation days ago. Also - replace word locks. Was nearly impossible to open, and the phone representative I spoke to said many people have issues with them. I had to have an on-site employee help me, who didn't wear a mask, and totally defeated the purpose of doing it contactless during a pandemic. All of these issues cut into my time with my movers and left them standing around waiting for me for 40 minutes.

Shannon K. 
Rating:
5.0

Everything went well. Thank you!

Ghada I. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
5.0

I wish the approval process was faster. And it was easier to find out how to return the vehicle because it was my first time. But other than that It was super easy

Dominic F. 
Rating:
4.0

Uhaul needs to answer the phone more quickly. I was having trouble with my phone both when I tried to pick-up and drop off. Thankfully I had someone with me who had a phone which I was able to resolve the issue. When returning the truck I couldn't take a photo of the dashboard with an iphone it just went black and I couldn't continue without the photo. I called u-haul and no one picked up for at least 20 mins, at which time I figured out how to use another android phone which worked. Someone at u-haul should answer the phone more promptly, especially after hours for people trying to pick-up and drop off trucks. I had the staff at the storage place tell us how to open the lock through the door, which was a helpful tip, but prior they said I had to call u-haul with any problems.

Kathryn V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
1.0

I was charged an extra day for a truck I used for less than four hours. I returned it, put the keys in the box, stayed on hold for over half an hour, confirmed the time I turned the truck in, and still was double charged. Their stupid worthless on line account did not work. I could not log on as they claimed they did not recognize my email THAT THEY SENT MY CONFIRMATION TO! Clearly an electronic lie. The worst rental experience I have ever had. Go Penske! I'll never ever use this company for anything again. $132 to use a truck for 3 hours. Congrats on your extra money. It's the last you'll ever see from me! Also, as a bonus, none of the staff wore masks during a pandemic, so that's awesome, right after we've had the largest outbreak we've had in our community. Thanks! Steal from me and maybe give me COVID, the complete Uhaul experience.

james G. 
Rating:
4.0

Customer did not leave a comment.

jeff G. 
Rating:
1.0

Horrible experience. Never again to use U-Haul. EVER!!!!

Jeff K. 
Rating:
4.0

Hardware and location is fine.....truck was clean. Fortunately, an employee came to work early....the online process is virtually IMPOSSIBLE to use. Call in folks were polite but unable to help with the process. The on site employee was able to help us get going an hour after the appointed time. Same routine on the return. Employee was working Sunday afternoon. She was helpful and polite. Without her, I'd be renting from Penske.

Don F. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
4.0

The pickup location was fine. Picking up the vehicle however was a nightmare. It took over an hour and 3 phone calls for the app to work and it went from we are verifying you to your vehicle is ready with no key retrieval information. Awful experience.

Amy M. 
Rating:
1.0

A completely frustrating experience. Apparently, Compass is not the same as Uhaul. I did the entire check in prior to pick up only to be told they were closed and I would have to go through it again via my smartphone at Uhaul.com/share. Then after all that and getting a code to open the drop box for the keys, I find the box isn't even locked. I also purchased boxes and was told I would need to pick those up at a Uhaul location ten minutes away. Plus, upon return they called me twice the next day saying they couldn't find the keys, which were left right in the mailbox. I don't understand the difference between a Uhaul and this place. I did everything online through Uhaul and never was informed this place would be closed or that my boxes were elsewhere.

Leslie B. 
Rating:
3.0

Took me an hour to check in and had to call reps twice cause first didn't know her job!! Called twice the day before to see what I had to do and both reps never mentioned I needed two people to verify myself by calling each one !,! Very Dissatisfied with check in process!! Check out process was good!!

Joseph Z. 
Rating:
5.0

The Uhaul has some wet spots in the back corner and some little debris from the previous renter, but overall the experience was very good

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Meredith H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Please provide a clear return Address Location at the pick up location! It would help. If you provide a navigator on the truck it would help

Selmanyusuf A. 
Rating:
5.0

The truck was high mileage with the engine light on the entire move. Vibrated like crazy on the highway. Very poor gas mileage. Expected better from UHaul.

Clayton C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Using the website to drop off after hours was frustrating. Couldn't access internet.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Alyssa T. 
Rating:
3.0

first of all I rented a U-Haul for another day and it was failed to be reported on the computer that way. The next morning they called me wondering why it wasn't turned in the Wonder working that day failed to report it that I was having another night cuz it was late. Then when my husband went to return it about noon nobody was there so he just left the truck.

ronda J. 
Rating:
5.0

Customer did not leave a comment.

jessica W. 
Rating:
3.0

Customer did not leave a comment.

Bethany P. 
Rating:
3.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

Vehicle was great, staff was courteous and kind. Facility location was good.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

cheryl R. 
Rating:
5.0

Great experience!

Qisheng W. 
Rating:
5.0

Customer did not leave a comment.

JOLYNN T. 
Rating:
1.0

I called the U Haul on north Larch in Lansing and when they told me my pick up was Chandler rd. I didnt stop to think about the per mile charge. Every link i was supposed to use didnt work and ultimately i was charged for fuel after putting more than enough in. Even though i showed the woman before i left. It also took 30 mins to check my own truck in. I tried to call the numbers provided and got conflicting return times. Dont talk about 24 hr rental and have someone else saying ill be charged for another day! i DID NOT HAVE THE PHONE NUMBER TO THE ACTUAL LOCATION, EVEN ON THE RECIEPT. Right now ive gone from recommending this company to all my clients and students to giving a warning that specifically uses this.

Lance H. 
Rating:
1.0

The rep that helped me at the East Lansing location at 4200 Hunsaker Drive, was rude and not at all compassionate to my being upset that they did not have the furniture dolly or dozen pads I ordered for our move. She told me to stop at a U-haul location to pick them up. She clearly didn't think about how inconvenient and difficult it is to drive around more than one needs to in a 26 foot truck. I was disgusted with her service; she does not represent Compass Self-Storage or U-haul well at all. I walked out of there vowing I would never use U-haul again. Customer Service is not her calling. The rep at the East Lansing Compass Self-Storage location needs customer service training because she gives both companies a very bad name.

Graciela R. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Garyduane K. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Abhiroop G. 
Rating:
5.0

Customer did not leave a comment.

Douglas E. 
Rating:
5.0

Renting the van was super easy.

Heather W. 
Rating:
1.0

Customer did not leave a comment.

Azazaiah I. 
Rating:
5.0

Customer did not leave a comment.

Casey B. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Feifan X. 
Rating:
1.0

Couple problems: The key was off - had to always jiggle it in the ignition every time trying to start it up, very time consuming. The driver's window handle was missing it's knob, very time consuming trying to open and close. Both visors were busted and hanging in view sight (nothing to hold them up to ceiling), very hazardous. Lastly I rec'd a call from the drop-off location rep. 5 minutes before my drop off time of 2:00p.m. asking where I was at and that the new customers were waiting. I could not talk and drive, but I pulled in minutes after that. Don't you allow at least a 15 min. leeway? All the problems with the truck definitely delayed our rental trip.

carole S. 
Rating:
1.0

I was charged for overtime fee but turned it in on time. Customer service was rude.

Kayla I. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Nadiya T. 
Rating:
2.0

Took forever at the counter even though I had already completed everything online. This required so much information/so many pictures upon completion of the rental I will not use them again. Took forever.

Patricia A. 
Rating:
5.0

Customer did not leave a comment.

Lynne S. 
Rating:
5.0

I found the u-haul reservation, pickup and drop off to be very efficient. I appreciate the on-line check in and return which made our move less stressful. Being on our schedule vs a fixed schedule was definitely a positive. The rental location was also very convenient.

Thomas M. 
Rating:
5.0

The only thing I want to make sure of is I had preferred a dozen of the padded blankets, but did not receive them. I want to make sure I was not charged for them. Angela Ludwig. Picked up on 8-27-19

Angela L. 
Rating:
5.0

Customer did not leave a comment.

ALICIA J L. 
Rating:
5.0

Customer did not leave a comment.

Gillianhelene C. 
Rating:
5.0

Did online turn-in.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Easy Peasey

Thomas H. 
Rating:
5.0

One of the worst trucks I have seen - the interior left much to be desired. The sun shades were broken, the window crank handle was broken and more frustrating was the ignition made it difficult to start and took about 5 mins each time fiddling with the key to get it started

Scott R. 
Rating:
5.0

everything went very smoothly for drop off using the 24/7 app

Allan A. 
Rating:
5.0

It was just a drop off. We had no contact with anyone at the drop off.

William S. 
Rating:
5.0

PerfectO

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Mehmet K. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Your U-Haul employee was very nice and personable

Ken J. 
Rating:
5.0

I went to U-Haul because you advertised $19.99 per day. I took the truck 72 miles and used it for 5 hours and got charged $180.00. I understand I did a one way, but even if I dropped off back in Plymouth, I would be still charged $180.00. I would like to feedback on how you can advertise $19.99 per day, but then you charge me 8 times the cost. I tried to see if I could get a better rate when I booked, but they told me that was the best rate.

John P. 
Rating:
5.0

Return of vehicle was not good

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

It said it was open and it wasn't.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Mehmet K. 
Rating:
5.0

Easy drop off, very quick

jeff W. 
Rating:
5.0

Customer did not leave a comment.

Rossjay K. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
3.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

Customer did not leave a comment.

Cale F. 
Rating:
4.0

Prices are absurd

Megan H. 
Rating:
5.0

Very pleased with the service we received!

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

Pengfei C. 
Rating:
5.0

The service from the office was great! Online registration should be improved. It is not convenient at all!!

Jonghoon P. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
4.0

When we picked the truck up the woman in the office was kind enough to walk us thru the self check out and answer all of our questions. We did not like the self check out or especially the self return . We were returning after dark and taking pics and going thru all of the return items is not easy and is time consuming. We used a U-Haul in December and doing the return in the freezing cold was just as bad. It was not convenient.

Patricia L. 
Rating:
5.0

Customer did not leave a comment.

Mikiko S. 
Rating:
5.0

No improvements necessary! Very well run, with extremely knowledgeable personnel!

Edward F. 
No reviews have been submitted for this location.

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