The equipment was dirty on the inside and not we ordered.SAMUEL B.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was over charged for Uhauls mistakes and the Uhaul representative not the storage representative was rude and very unhelpful.Courtney J.
The staff was very friendly and helpful.Lance C.
Customer did not leave a comment.TIFFANY H.
Get my order correctLaqucia M.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Lary W.
Right truck, right price, right locationThomas P.
Customer did not leave a comment.Mitzi P.
Excellent customer service very well maintained office 100% customer service great locationMarco T.
Customer did not leave a comment.Amy C.
Very well organized....seamless transaction....highly recommend....Steven R.
The representative was not knowledgeable and very aggressive. I was spoken too very poorly. He spoke as if he didn't want to help me. I'm not sure what it was . Maybe because I was black and he was old and white and had disgust look at me . Never will I recommend this company after this experience.Willie P.
Everything is goodwenselar B.
Customer did not leave a comment.Cedrick R.
Customer did not leave a comment.Mitchel G.
Customer did not leave a comment.Jon W.
Thanks forCANDICE B.
Customer did not leave a comment.Susan F.
Thank you so much, you were so great. I would definitely rent again the guy was so helpful, I wish I could remember his name because he deserves a raiseAlexis B.
Customer service goes a long way. This employee well versed and communicative. The truck had trash across the floorboard. Other than that. I'll return again.Pablo R.
The online reservation and courteous customer service picking up the rental was made so easy. Thank youGALE C.
The young man that was there was very nice and helpful.Rose B.
Stop trying to double charge me! My bill was $96.55, you guys charged me $94 when I checked in and the remaining was for over mileage but you guys keep trying to charge me the full amount!MARCEZ J.
Great staff and quick serviceKIMBERLY A.
Young Dude was Awesome!!! Not like those clowns over on Altamesa...months ago I called and asked what was the difference in price between a 12' or 15' Van. The Guy on the phone refused to tell me...the picture is hanging up on the Wall. Instead he demanded that I tell him how many rooms â€œthe system won't let me...â€ that's Bull!! Bottom line I will only go to 8500 Hulen!!!Lester T.
The woman managing this location today, July 30th, went the extra mile to help me. She made this part of my moving experience a breeze!Randy O.
Customer did not leave a comment.Leslee J.
Customer did not leave a comment.Kenneth A.
Available parking was not ideal, there were shrubs that I could not avoid backing into & still be in the parking spot.Raymond H.
Customer did not leave a comment.WHITNEY P.
Wonderful experience!Gail W.
Customer did not leave a comment.AVON P.
Customer did not leave a comment.Christopher H.
I appreciate great customer service! The young man who helped me with my request was very nice and helpful. He was very knowledgeable. Thank you for providing this kind of service to our community.Montoya M.
No furniture pads available which totally screwed up my move. I had moving helpers standing by and not happy to drive all over town on a sunday to get furniture pads at different location. This is unacceptable and I will not rent there againTeddy H.
I went into the location a couple of times before renting the vehicle to buy boxes and ask about the rental. The staff was very helpful and friendly. Great overall experience. They made this process too easy!thomas R.
Customer did not leave a comment.Vanessa G.
We rented a 10ft truck and the sales rep indicated the vehicle was full and we needed to return it full. Upon leaving the facility, we noticed it was not on full. We drove it 15 miles exactly. We filled it up at the station across the street and it took 7.448 gallons to fill it up. We reported it to the sales rep and she argued for 5 minutes that it was full when we took it. I asked how we could put 7.5 gallons in it across the street and only drive it 15 miles. The math did not add up. She would only say she had pictures of when it was turned it last. She shoved the paperwork out to me and told me to leave. I would recommend to take your own pictures of everything before leaving the facility because you too could end up with 2 miles to the gallon charges.Chris G.
Customer service via telephone was the WORST and caused me time, money and driving. Spoke with a representative that misled me into changing my trip to one way which cost more instead of staying roundtrip (like I had already chosen ) so because of that my experience outside of the actual location personal was all bad.William D.
Originally rented a 10' truck only to find out it doesn't have a ramp. Anything with a 3' step up should have a ramp. With no issues I was able to return the truck and get a 15' with a ramp. The truck had over 120K miles on it and the steering was sloppy but it did get me where I needed to go. Would not have wanted to use this truck for a long haul. The Compass Storage employee was very courteous and helpful. Would rent from them again.Gary G.
Customer did not leave a comment.EDMUND A.
There were ashes in the truck's ashtray that should have been cleaned out before renting. Also the number of miles allowed were just barely enough to get from the pickup to the drop-off U-HAUL locations. There was no allowance for driving to the old apartment to load the truck nor for driving to a gas station in the drop-off city.James R.
Customer did not leave a comment.Deven D.
Customer did not leave a comment.Roy T.
Waited outside for 30 mins after I called them, then I got home and there wasn't a 2 wheeler in truck so I had to go all the back. When I talked to reply on the phone I was told my car would be strapped down but when I got there it was a extra charge, When I got to NY I was told it wasn't UHaul policy to chargebrian T.
Squawked vehicle for both high beams burned out.Gregory D.
Customer did not leave a comment.Beverly M.
Customer did not leave a comment.James C.
Customer did not leave a comment.Tyson B.
Customer did not leave a comment.Sandy N.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.Donna T.
This was a disappointing experience and I will likely never use U-Haul again as a result. I made a reservation online and received a confirmation email. However, when I arrived at the designated location they were not aware of my reservation and did not have the truck available that I requested. They only had a more expensive/larger truck available. The representatives kindly offered to discount the larger truck to match the price of the truck I actually reserved which was great! However, they neglected to inform me that there were other charges built in to the vehicle they gave me which led to my final bill being higher than expected. I am extremely disappointed in U-Haul and intend to call the corporate office as well.Katina D.
Customer did not leave a comment.Wilson B.
Customer did not leave a comment.Beth W.
Be more specific on rental times also have locations open laterTammy M.
Where the gas was at was not correct. And then I filled up the tank to where it told me to and I was still charged for fuel.Alyssa M.