Customer did not leave a comment.Kavin C.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your customer service was a great experience for warm and friendly.Emmie B.
Customer did not leave a comment.gary D.
Owners/operators were very friendly and informative. Took their time with us and were extremely helpful and personable!Karri M.
Only complaint is a charge for gas. I went a total of 16 miles and put 2 gallons in myself.Jessica M.
Could not check out with my phone app would reset after starting processMichael M.
The truck I had engine light was on and was not cleaned out in the front cabinFRANCINE G.
NothingJOHN FITZGERALD V.
Already recommended, staff was great, helped me out a lot! Strong lady moved trailer by herself ,will use again!michael G.
I only answered â€œyesâ€ about it being well maintained because the passengers side mirror was loose and wouldn't stay in position to see my right side; also, the ABS light came on once I got it home but there were no mechanical issues. Overall it was a decent truck.Liz C.
The process of renting a truck was fast and easy. Randy the manager was Great and very helpful. I will continue to use this location in the future!steven M.
I will rent againFelicia T.
THE YOUNG LADY AT THE COUNTER WAS EXCEPTIONAL. SO MUCH BETTER OF AN EXPERIENCE THAN THE GRATIOT ROSEVILLE STORE.mark H.
Customer did not leave a comment.James B.
Customer did not leave a comment.kimberly C.
Customer did not leave a comment.Lindsey B.
There is no improvements for this rental spot. Just high praise for great and friendly service!Colleen B.
Have the truck ready on time, and figure out a better way to pay online. Still have not received back payment from the reservation guarantee.alexis G.
Great customer service he went above and beyond for us thanksChris M.
Nothing - the girl in the office was very helpful and cheerful. It was a pleasure doing business with a person like that.Thomas B.
I think Jen and Randy do a great job here the trucks and grounds are always cleaned and kept up they are very polite and knowledgeable as far as your needs this is the best place Evet!Donna R.
Thank you very much! Great staff/customer service!Christopher R.
Customer did not leave a comment.Lamyia W.
I had some trouble in the morning picking up because I hadn't downloaded the app. I missed that detail and all the information sent. May be making that more obvious in the information would be helpful. Once I had the app, everything went smoothly.Nicole C.
Customer did not leave a comment.Patrick T.
Not one thing this place is very clean always Jen and Randy are the best that's why people keep coming back of courseDonna R.
Customer did not leave a comment.Josephine L.
Customer did not leave a comment.Mark B.
Excellent customer service!Tina F.
very helpful and friendlyDavid B.
The process was very smooth and effortless.Myra C.
Driver side door leaked during rain from seat belt slotscott H.
Customer did not leave a comment.Mary M.
Keep the people currently working, they was very helpful and informing about the process.Gary J.
FIRST you guys upgraded my truck from a 15 to a 17 without permission then your clerk said I got to pay the difference so that was cool. The clerk also photographed my i.d. with his personal cell phone as he stated he didnt really work there he was just helping. He did not tell me about dropping the truck back off so mid move I got to call and wait for about 12 mins before the call disconnected and I called another location for them to tell me the office I rented from is never open and I also have to take it back specifically to there. When I called the man could not locate my rental, my phone number was entered incorrectly and my name spelled wrong.. then he was gonna link my account with the truck i.d. but it also didnt have that. I cant imagine what sneak charges I would get if I took it back to any uhaul as advertised. I also took pictures of my dash before and after and only went over my anticipated milage by 5 miles but am being charged an additional $30?? No one called to go over additional charges with me. I also purchased boxes from another location where I received my printed invoice and was left in the store to carry 22 boxes by myself (I'm the size of a 6th grader) and barely spoke to. I will NEVER rent or purchase from uhaul again. Crooks.MEGANANN K.
Customer did not leave a comment.Lee H.
Employee Jen was great to work with, and made the rental And return process easy and quick! Will always check this location first for future rental needs.Rickey M.
Customer did not leave a comment.ROBERT JOSEPH S.
They were wonderful. Went out of their way to help us. We did not have a place to return our rental and they made a phone call and said yes we can take it so we did not have to go looking for a return. This location is clean the employees are professional and very very helpful. We are so happy with them. They were excellent!!TRACIE MARIA R.
While driving do you haul two pole steering was hard to turn steer once you loaded it was easier but I would need to check your belt For the power steeringEmmitt B.
I understand With the Covid and all But you have to fix the way you do the stuff online it took me 45 minutes to do all the stuff and get my truckMichael H.
We returned vehicle but wasn't clear on the security code The place we picked up had a drop box only that was easyNORBERT LEONARD W.
Customer did not leave a comment.Anthony K.
EVERYTHING WAS GREAT, THAT'S WHY I CHOOSE ONLY THIS LOCATIONPIA RYNETTE L.
I was sent to a location that was 45 minutes from my house when a large company owned location is less than a mile away from where I live and specifically selected the nearby option as booked in person. This is unacceptable and I feel like I deserve a refund. The trailer that I received wasted, dirty, and rode low to the ground. Only two weeks before, I received a newer trailer that road level to the ground on the same vehicle and hitch. The difference? This trailer has Illinois plates and I was traveling to Illinois. In short, U-haul made me drive 45 minutes each way, out of my way, so I could pick up an old, poorly maintained trailer and take it to Illinois when there was a company owned store near me. This is shameful behavior and I will avoid renting from UHaul in the future. At UHaul, it's clear that the customer comes last.STEPHENWAYNE S.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Robertpeter B.
Customer did not leave a comment.Andy R.
Customer did not leave a comment.Thomas K.
Clerk was very helpful and pleasant to speak with.Danyel C.
Customer did not leave a comment.dean D.
Customer did not leave a comment.BENJAMIN M.
Customer did not leave a comment.Gregg K.
Customer did not leave a comment.Richard N.
Inspect equipment completely before renting it out. Especially the part of the tires that may be on the ground not visible.Carol P.
Again it took an hour to return the truck after a long day on the phone. Not user friendly. Additional gas charge that should be refunded. Paid for 48 hrs rental and returned in less than 24 hrs. They need to look at the pictures I submitted on there check - in and return.Jeffrey L.
Customer did not leave a comment.Elijah B.
The customer service at the counter was the best.Christopher W.
Customer did not leave a comment.Ed M.
Clean the truck, the front of the truck was so covered in bugs I could not see in the setting sun and had to stop at.a gas station to scrub the windshield. Plus I pre-qualified for the truck and sent in the license photos, when I arrived to pickup I had to do that all over again.... took me 30 minutes while waiting. There were other issues with the pickup process but don't have time to get into it.Donald M.
Nothing really, the associate were so friendly and willing to help. Thank you guys , you alway good.FARIK A K.
Customer did not leave a comment.Paul H.
had issue with checking in with mobile phone but on-site service rep was very helpful and pleasant and checked me in and out quicklySandra S.
Your salesperson Jen is a great personGeorge B.
The truck we rented was very dirty. The doors, steering wheel and dash had sticky residue that looked like a drink spilled somewhere. I had to wipe the inside before we even drove the truck.Lori M.
Customer did not leave a comment.Christiana C.
Have the truck ready for pick up when scheduled.Rachel K.
using the app SUCKS and took way longer than needed for no reason. should have been quick and easy, but was not letting me say I dropped the vehicle off and if took me 30 min to get through. also, pick up had too much unnecessary information needed considering you had my information and everything before hand and if i needed a second contact number it should have been listed before hand so i was ready. lady working here was super nice but the customer service on the phone and the app were shitSavanna G.
Tfhe staff at compass is amazing.Mark W.
very disappointed the bed of the truck had dirt all over the floor didn't know this because just pick up truck and went to location to pick up my new furniture didn't even get out of truck at the furniture store went home had my helpers unload the furniture into my house i came back into the room notice all the dirt on my living floor and carpet and bottom ridge of my new furniture i was very upset contacted the u haul location they were very sorry and said they would do something for me on my next rental which was a very days after they did discount the next rental but only $15.00 was not very happy about that. i rent your trucks occasionally for my business and this is the second time in the last few months that i have been disappointed. michele nonisMichele N.
The man who helped me get setup when I arrive was extremely helpful and kind. Definitely great service. My only complaint is that uhaul really needs to have a deal for those who are driving far so that they aren't paying a dollar per mile and end up spending almost 400 dollars alone just on the mileage.Eric N.
good jobJanine D.
Very friendly and helpfulGreg S.
Customer did not leave a comment.Nick N.
Customer did not leave a comment.kenneth M.
The online check in really needs to improve. I did everything the day prior (payment, adding my driver license etc)....the morning off I had to re-enter everything. Then had to wait for an approval! It was a long process even when I planned ahead and had it â€œall set to goâ€Christina M.
Customer did not leave a comment.philip R.
Staff was as wonderfulDebbie M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Brianjames P.
12 mile manger has better adatudie. then othersMatthew C.
Customer did not leave a comment.Thomas W.
No improvement needed. Exceptionally helpful and friendly. I have been to a couple of other uhaul rentals, but after this experience, I will not be going anywhere else.Rosalie B.
Customer did not leave a comment.Carolyn S.
Customer did not leave a comment.Terri C.
Staff where very friendly and made the whole process stress free..thank you so muchBrian W.
Customer did not leave a comment.Anthony D.
Manger very kind dont have an attitude like other location will recomend cto any oneMatthew C.
Customer did not leave a comment.Kenneth C.
Not a thing the equiptment is always clean and well maintained the place of business very clean great staff Randy and Jen are the bestDonnamarie R.
Customer did not leave a comment.Frank S.
Improve your gas mileage 5 gal on 33 milesGary L.
Wonderful servicePaul L.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.William W.
Customer did not leave a comment.chauncy W.