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Jeffrey H
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent that checked me in and out was so nice. I believe his name was Randy
Veronica DEverything was Satisfactory
Tinia WRandy, The manager made our visit awesome. He was so pleasant and friendly. You have the right person to manage your business . Thank you Randy
Juanita BLocation and staff were great. Truck was clean. The truck A/C, radio and blinkers worked only intermittently. ABS light on is probably a DOT violation. Did the job for short move, truck has seen better days.
Sean RThe mobile check in for 9 am was a total bust and Noone to help me out get it straight until 10 am.
PAM ABest customer service agent ever,,,she Rock’s ,,,, so give her a raise
PIA RGood customer service
Al RUpdate the trucks. It was old, drove rough and the interior was dirty and worn.
Darita SReturning the truck was as difficult as renting it having to do everything online.
Patricia FSimplify online/mobile pickup process.
Timothy JExcellent, in and out
Chris JRandy and Jen did a terrific job ensuring the equipment was ready for issue, They were both professional courteous and very efficient. As a 2nd time customer at this office, I can state for certain Inot only will I recommend this location, I will personally return here myself due to the excellent customer service I received. There is nothing like going to conduct business and being greeted with a smile and a positive attitude. It's the gift that keeps giving... Thank you both!
Peter RWith being self serving it took me a while to get through the info needed on the I phone but understandable, Too long to verify that information.
Brian WThe Mgr and employees at this site are fantastic and have total customer satisfaction attitude. Thanks for being there
RICKEY EEverything was great!
MATTHEW CNothing they were excellent
gloria cOver and above to make it a pleasant experience!! From start to finish. Would definitely use them again!
Greg FNothing customer service was incredible
Korey GNothing Jen was Excellent in customer service !!
xavier sRandy and Jen are very helpful. They found me the best rate for our move
Gerald SJen was very helpful, friendly, and professional.
Andrea WNothing, would use again in a heartbeat. Employees very helpful & courteous. Don't change anything!
Kevin LRandy and Jen do an above average job
Gerald SThis is a clean and professional establishment. The staff was pleasant and very helpful.
leighton sYour customer service was a great experience for warm and friendly.
Emmie BOwners/operators were very friendly and informative. Took their time with us and were extremely helpful and personable!
Karri MOnly complaint is a charge for gas. I went a total of 16 miles and put 2 gallons in myself.
Jessica MCould not check out with my phone app would reset after starting process
Michael MThe truck I had engine light was on and was not cleaned out in the front cabin
FRANCINE gNice
Willie JNothing
JOHN FAlready recommended, staff was great, helped me out a lot! Strong lady moved trailer by herself ,will use again!
michael gI only answered “yes” about it being well maintained because the passengers side mirror was loose and wouldn’t stay in position to see my right side; also, the ABS light came on once I got it home but there were no mechanical issues. Overall it was a decent truck.
Liz CThe process of renting a truck was fast and easy. Randy the manager was Great and very helpful. I will continue to use this location in the future!
steven mN/A
Felicia PI will rent again
Felicia TTHE YOUNG LADY AT THE COUNTER WAS EXCEPTIONAL. SO MUCH BETTER OF AN EXPERIENCE THAN THE GRATIOT ROSEVILLE STORE.
mark hThere is no improvements for this rental spot. Just high praise for great and friendly service!
Colleen BHave the truck ready on time, and figure out a better way to pay online. Still have not received back payment from the reservation guarantee.
alexis gGreat customer service he went above and beyond for us thanks
Chris MNothing - the girl in the office was very helpful and cheerful. It was a pleasure doing business with a person like that.
Thomas BI think Jen and Randy do a great job here the trucks and grounds are always cleaned and kept up they are very polite and knowledgeable as far as your needs this is the best place Evet!
Donna RThank you very much! Great staff/customer service!
Christopher RI had some trouble in the morning picking up because I hadn’t downloaded the app. I missed that detail and all the information sent. May be making that more obvious in the information would be helpful. Once I had the app, everything went smoothly.
Nicole CNot one thing this place is very clean always Jen and Randy are the best that's why people keep coming back of course
Donna RExcellent customer service!
Tina Fvery helpful and friendly
David BThe process was very smooth and effortless.
Myra CDriver side door leaked during rain from seat belt slot
scott hKeep the people currently working, they was very helpful and informing about the process.
Gary JFIRST you guys upgraded my truck from a 15 to a 17 without permission then your clerk said I got to pay the difference so that was cool. The clerk also photographed my i.d. with his personal cell phone as he stated he didnt really work there he was just helping. He did not tell me about dropping the truck back off so mid move I got to call and wait for about 12 mins before the call disconnected and I called another location for them to tell me the office I rented from is never open and I also have to take it back specifically to there. When I called the man could not locate my rental, my phone number was entered incorrectly and my name spelled wrong.. then he was gonna link my account with the truck i.d. but it also didnt have that. I cant imagine what sneak charges I would get if I took it back to any uhaul as advertised. I also took pictures of my dash before and after and only went over my anticipated milage by 5 miles but am being charged an additional $30?? No one called to go over additional charges with me. I also purchased boxes from another location where I received my printed invoice and was left in the store to carry 22 boxes by myself (I'm the size of a 6th grader) and barely spoke to. I will NEVER rent or purchase from uhaul again. Crooks.
MEGANANN KEmployee Jen was great to work with, and made the rental And return process easy and quick! Will always check this location first for future rental needs.
Rickey MThey were wonderful. Went out of their way to help us. We did not have a place to return our rental and they made a phone call and said yes we can take it so we did not have to go looking for a return. This location is clean the employees are professional and very very helpful. We are so happy with them. They were excellent!!
TRACIE MWhile driving do you haul two pole steering was hard to turn steer once you loaded it was easier but I would need to check your belt For the power steering
Emmitt BI understand With the Covid and all But you have to fix the way you do the stuff online it took me 45 minutes to do all the stuff and get my truck
Michael HWe returned vehicle but wasn’t clear on the security code The place we picked up had a drop box only that was easy
NORBERT LEVERYTHING WAS GREAT, THAT'S WHY I CHOOSE ONLY THIS LOCATION
PIA RI was sent to a location that was 45 minutes from my house when a large company owned location is less than a mile away from where I live and specifically selected the nearby option as booked in person. This is unacceptable and I feel like I deserve a refund. The trailer that I received wasted, dirty, and rode low to the ground. Only two weeks before, I received a newer trailer that road level to the ground on the same vehicle and hitch. The difference? This trailer has Illinois plates and I was traveling to Illinois. In short, U-haul made me drive 45 minutes each way, out of my way, so I could pick up an old, poorly maintained trailer and take it to Illinois when there was a company owned store near me. This is shameful behavior and I will avoid renting from UHaul in the future. At UHaul, it’s clear that the customer comes last.
STEPHENWAYNE SClerk was very helpful and pleasant to speak with.
Danyel CInspect equipment completely before renting it out. Especially the part of the tires that may be on the ground not visible.
Carol PAgain it took an hour to return the truck after a long day on the phone. Not user friendly. Additional gas charge that should be refunded. Paid for 48 hrs rental and returned in less than 24 hrs. They need to look at the pictures I submitted on there check - in and return.
Jeffrey LThe customer service at the counter was the best.
Christopher W