Keep the people currently working, they was very helpful and informing about the process.Gary J.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
FIRST you guys upgraded my truck from a 15 to a 17 without permission then your clerk said I got to pay the difference so that was cool. The clerk also photographed my i.d. with his personal cell phone as he stated he didnt really work there he was just helping. He did not tell me about dropping the truck back off so mid move I got to call and wait for about 12 mins before the call disconnected and I called another location for them to tell me the office I rented from is never open and I also have to take it back specifically to there. When I called the man could not locate my rental, my phone number was entered incorrectly and my name spelled wrong.. then he was gonna link my account with the truck i.d. but it also didnt have that. I cant imagine what sneak charges I would get if I took it back to any uhaul as advertised. I also took pictures of my dash before and after and only went over my anticipated milage by 5 miles but am being charged an additional $30?? No one called to go over additional charges with me. I also purchased boxes from another location where I received my printed invoice and was left in the store to carry 22 boxes by myself (I'm the size of a 6th grader) and barely spoke to. I will NEVER rent or purchase from uhaul again. Crooks.MEGANANN K.
Customer did not leave a comment.Lee H.
Employee Jen was great to work with, and made the rental And return process easy and quick! Will always check this location first for future rental needs.Rickey M.
Customer did not leave a comment.ROBERT JOSEPH S.
They were wonderful. Went out of their way to help us. We did not have a place to return our rental and they made a phone call and said yes we can take it so we did not have to go looking for a return. This location is clean the employees are professional and very very helpful. We are so happy with them. They were excellent!!TRACIE MARIA R.
While driving do you haul two pole steering was hard to turn steer once you loaded it was easier but I would need to check your belt For the power steeringEmmitt B.
I understand With the Covid and all But you have to fix the way you do the stuff online it took me 45 minutes to do all the stuff and get my truckMichael H.
We returned vehicle but wasn't clear on the security code The place we picked up had a drop box only that was easyNORBERT LEONARD W.
Customer did not leave a comment.Anthony K.
EVERYTHING WAS GREAT, THAT'S WHY I CHOOSE ONLY THIS LOCATIONPIA RYNETTE L.
I was sent to a location that was 45 minutes from my house when a large company owned location is less than a mile away from where I live and specifically selected the nearby option as booked in person. This is unacceptable and I feel like I deserve a refund. The trailer that I received wasted, dirty, and rode low to the ground. Only two weeks before, I received a newer trailer that road level to the ground on the same vehicle and hitch. The difference? This trailer has Illinois plates and I was traveling to Illinois. In short, U-haul made me drive 45 minutes each way, out of my way, so I could pick up an old, poorly maintained trailer and take it to Illinois when there was a company owned store near me. This is shameful behavior and I will avoid renting from UHaul in the future. At UHaul, it's clear that the customer comes last.STEPHENWAYNE S.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Barbara C.
Customer did not leave a comment.Robertpeter B.
Customer did not leave a comment.Andy R.
Customer did not leave a comment.Thomas K.
Clerk was very helpful and pleasant to speak with.Danyel C.
Customer did not leave a comment.dean D.
Customer did not leave a comment.BENJAMIN M.
Customer did not leave a comment.Gregg K.
Customer did not leave a comment.Richard N.
Inspect equipment completely before renting it out. Especially the part of the tires that may be on the ground not visible.Carol P.
Again it took an hour to return the truck after a long day on the phone. Not user friendly. Additional gas charge that should be refunded. Paid for 48 hrs rental and returned in less than 24 hrs. They need to look at the pictures I submitted on there check - in and return.Jeffrey L.
Customer did not leave a comment.Elijah B.
The customer service at the counter was the best.Christopher W.
Customer did not leave a comment.Ed M.
Clean the truck, the front of the truck was so covered in bugs I could not see in the setting sun and had to stop at.a gas station to scrub the windshield. Plus I pre-qualified for the truck and sent in the license photos, when I arrived to pickup I had to do that all over again.... took me 30 minutes while waiting. There were other issues with the pickup process but don't have time to get into it.Donald M.
Nothing really, the associate were so friendly and willing to help. Thank you guys , you alway good.FARIK A K.
Customer did not leave a comment.Paul H.
had issue with checking in with mobile phone but on-site service rep was very helpful and pleasant and checked me in and out quicklySandra S.
Your salesperson Jen is a great personGeorge B.
The truck we rented was very dirty. The doors, steering wheel and dash had sticky residue that looked like a drink spilled somewhere. I had to wipe the inside before we even drove the truck.Lori M.
Customer did not leave a comment.Christiana C.
Have the truck ready for pick up when scheduled.Rachel K.
using the app SUCKS and took way longer than needed for no reason. should have been quick and easy, but was not letting me say I dropped the vehicle off and if took me 30 min to get through. also, pick up had too much unnecessary information needed considering you had my information and everything before hand and if i needed a second contact number it should have been listed before hand so i was ready. lady working here was super nice but the customer service on the phone and the app were shitSavanna G.
Tfhe staff at compass is amazing.Mark W.
very disappointed the bed of the truck had dirt all over the floor didn't know this because just pick up truck and went to location to pick up my new furniture didn't even get out of truck at the furniture store went home had my helpers unload the furniture into my house i came back into the room notice all the dirt on my living floor and carpet and bottom ridge of my new furniture i was very upset contacted the u haul location they were very sorry and said they would do something for me on my next rental which was a very days after they did discount the next rental but only $15.00 was not very happy about that. i rent your trucks occasionally for my business and this is the second time in the last few months that i have been disappointed. michele nonisMichele N.
The man who helped me get setup when I arrive was extremely helpful and kind. Definitely great service. My only complaint is that uhaul really needs to have a deal for those who are driving far so that they aren't paying a dollar per mile and end up spending almost 400 dollars alone just on the mileage.Eric N.
good jobJanine D.
Very friendly and helpfulGreg S.
Customer did not leave a comment.Nick N.
Customer did not leave a comment.kenneth M.
The online check in really needs to improve. I did everything the day prior (payment, adding my driver license etc)....the morning off I had to re-enter everything. Then had to wait for an approval! It was a long process even when I planned ahead and had it â€œall set to goâ€Christina M.
Customer did not leave a comment.philip R.
Staff was as wonderfulDebbie M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Brianjames P.
12 mile manger has better adatudie. then othersMatthew C.
Customer did not leave a comment.Thomas W.
No improvement needed. Exceptionally helpful and friendly. I have been to a couple of other uhaul rentals, but after this experience, I will not be going anywhere else.Rosalie B.
Customer did not leave a comment.Carolyn S.
Customer did not leave a comment.Terri C.
Staff where very friendly and made the whole process stress free..thank you so muchBrian W.
Customer did not leave a comment.Anthony D.
Manger very kind dont have an attitude like other location will recomend cto any oneMatthew C.
Customer did not leave a comment.Kenneth C.
Not a thing the equiptment is always clean and well maintained the place of business very clean great staff Randy and Jen are the bestDonnamarie R.
Customer did not leave a comment.Frank S.
Improve your gas mileage 5 gal on 33 milesGary L.
Wonderful servicePaul L.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.William W.
Customer did not leave a comment.chauncy W.
There's nothing to improve on. I really like the atmosphere and the friendliness of the staff.Lisa F.
Customer did not leave a comment.keith F.
The staff was friendly and nice, equipment was nice and clean. The only problem we had was we were not informed to go on the website to check in the truck if it was after hours. Woke up to a $20 charge for dropping it of the night before instead of waiting till the next day.edward B.
The check out by using your phone was a good experience.RAFAELITO V.
Jen and Randy are the best! Thanks so much for a stress-free experienceMarie M.
Customer did not leave a comment.Debbie M.
Not one thing Randy and Jen are the best with information about storage and rental I would truly recommend anyone I know to that locationdonna R.
Customer did not leave a comment.Grant W.
Customer did not leave a comment.Eric J.
Been renting from U-Haul for years. But I must say customer service online go U-Haul sucks. If you do not check emails they charge you extra $30 if you have a balance. Everyone does not check their emails constantly it's better they just send a letter to the house by US Postal but that would be too much money for them. You rather have people rent a U-Haul truck and go ramming into a building.Suzanne P.
Customer did not leave a comment.michael C.
Customer did not leave a comment.John R.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Kevin R.
Customer did not leave a comment.Alex H.
Make it easier to get ahold of someone.Chris F.
The folks who manage this location are the absolute best. Excellent customer service and very helpful and friendly. If I need to move again, this will be the location I go to. I would also recommend them to family and friends.Elizabeth D.
Customer did not leave a comment.Nik S.
Customer did not leave a comment.Carl M.
Customer did not leave a comment.David H.
The truck breaks was terrible. I had to slam on them to stop the huge truck. The steering was a challenge as well. The woman at the desk was quite helpful snd nice.Denaya C.
Customer did not leave a comment.Lawrence C.
Jen and her staff are wonderful to work with.William S.
Customer did not leave a comment.patrick S.
Love the staff there! They couldn't have been more friendly or helpful.Marisa B.
Would never use another moving company besides U-Haul you guys are always great and this location was the greatest thank you so muchDorothy C.
All was fineDavid S.
Customer did not leave a comment.Violeta C.
Customer did not leave a comment.Lawrence C.
Customer did not leave a comment.John C.
Great staff at this site always...thanksKim P.
they were very nice and professional to work with. thank youBashar B.
Customer did not leave a comment.SHAWN B.
Have someone there when someone is scheduled to pick up equipment doing your operation hours. Have someone there when you are returning equipment during your operation hours. Not to have a sign lit up saying open and the door is locked and there's no one in there to service anyone and no note on the door.Lascene B.
To be honest there is nothing to improve. I couldn't have asked for better customer service!Linda P.