Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Jackie R. on

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Brooke is awesome

Judith B. on

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The managers at Compass are very helpful & accommodating.

ADAM S. on

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Nancy R. on

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RONALD B. on

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The truck was driven 7.1 miles and it took 7.25 gallons of gas to fill. My contract was for a full tank of gas to start, but at 1 mile a gallon to drive it, there seems to be an issue. I left a note and gas receipt in the drop box. Still waiting to hear from the vendor.

Thomas H. on

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The truck delivered a much rougher ride than trucks I have rented in the past

joyce H. on

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I absolutely love this place. Best storage units I have ever used and I have had to use them more than I wanted. Very friendly and fair and very accommodating. They go above and beyond to help you get what you need and make it so easy for you. Thank you so much.

JOHN G. on

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Brooke was outstanding. Great service.

Bonnie O. on

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Nicholas W. on

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Grant J. on

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It was amazing and could have asked for better customer service!

Rick M. on

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Michael B. on

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Brooke was very professional and customer service-focused. She was very helpful in helping me execute a move for my Father. Thank you.

Scott C. on

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Neal G. on

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Brooke K. on

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James A. on

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Excellent customer service !!!

Steven A. on

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Brooke was super friendly and helpful with check in/out. Everything was ready on time or before and went as smooth as possible. Perfect experience, thank you.

Charles R. on

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Everything was great

Steve N. on

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Really helpful staff to coordinate size of truck needed.

Patricia B. on

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David and Brooke at Compass Storage Fernandina Beach provide exceptional customer service!!

Christopher G. on

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Very professional staff and clean facilities. Very knowledgeable and offered future suggestions on my next rental.

CYNTHIA W. on

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Brook was wonderful. Helpful and the equipment was well maintained

Andy F. on

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KEN G. on

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Service at pick up was fantastic, great team that were incredibly helpful.

Doug B. on

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Melissa M. on

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Brooke Kelley was fabulous!! Quick and organized, just what we needed to make our truck rental very easy. TY

Ellen S. on

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haydee L. on

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Bill G. on

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Staff extra helpful n nice

Mark P. on

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Bill K. on

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The personnel, Brooke and David, at Compass Storage are excellent to deal with and are always accommodating when assisting. Thank you.

Heather P. on

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Great people GREAT SERVICE

Prudence H. on

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JENNIFER E. on

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Bruce S. on

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Charles R. on

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good experience.

JAN W. on

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Great....

Joseph E. on

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Nothing - this was a terrific U-Haul rental location. The manager was excellent and personable. I highly recommend Compass Self Storage.

LEN F. on

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Brooke did a wonderful job!

Mark S. on

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The team at Compass Self Storage, 2641 Bailey Rd, Fernandina Beach, FL 32034 were awesome! Very happy with the support and detail with the drop off. Highly recommend this store!

Sylvia B. on

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david K. on

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Andy V. on

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Robert T. on

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JOHN E. on

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Mike P. on

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Terri K. on

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Craig B. on

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Todd J. on

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THERESA M. on

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See the attached contact form and see uhaul reference number 1619621.

Judith B. on

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Excellent service from store manager & support staff. Very helpful & cooperative.

Blaze G. on

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Brooke was awesome. Made it super easy and interacted with my kids.

Steven M. on

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Compass personnel were outstanding!! Always nice and customer-oriented.

david R. on

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Patricia G. on

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Ur central reservation line and customer service line is absolutely horrendous. As usual I can never rent from u without a major hassle. If budget or Penske were more readily available U-haul would be bankrupt. Where is the Sam Walton or Bill Gates of the truck rental world?

Barry R. on

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I didn't care for the fact that when I picked up the rental the gas tank was 3/4 full, and I was to return it 3/4 full. I'm used to pick it up full, return it full. It's a little complicated trying to figure out that when I have 3/8 of a tank, and need to get to 3/4 that I need to add 13 gallons. Full is full. Pick it up full, return it full, that's my ask.

stephen H. on

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James D. on

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Deena R. on

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Jim D. on

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JAN W. on

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BILL K. on

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A pleasure to deal with, easy and pleasant.

DOUG J. on

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Pleasant people, pleasant experience, will definitely use again! Much wiser and more economical than buying and maintaining our own trailer!

AMY T. on

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Correct your web page, It showed equipment not available. Need to post local phone numbers, so the actual vender can be contacted.

BILL K. on

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Leanne W. on

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David B. on

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The customer service was great

Don C. on

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james A. on

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Excellent customer service

Lynda F. on

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Linda S. on

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Mary R B. on

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I rent U-hall from different locations but this one was above excellent the customer service www above average, he was very polite and soft spoken just wonderful

sylvia S. on

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Great service and person helping us. Very easy to work with. Very clean person and place.

stephen H. on

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anne M. on

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Tom R. on

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very friendly staff

Bill K. on

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Bill K. on

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Very nice and easy transaction.

Crystal P. on

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Lights cut off right after I got there so it's hard to rate under the circumstances ... Not the employees fault either & hard to rate because my pickup location messed up my contract info and so drop off location couldn't help me but I don't blame that location I blame pickup

Richard F. on

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kaitlin S. on

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william D. on

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Great customer service.

Michael F. on

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Great customer service!

DALE M. on

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Roger M. on

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Brandy was a huge help with some issues we had with the electrical hook-up. She followed up, called for a u-haul manager to check electric and was with us until the issue was resolved. And the issue was with the car, not the trailer.

CHARLES I. on

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The service was excellent. Gray and his staff are great!!!

DEIRDRE W. on

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Truck ran rough, mirror on driver side shook severely, cosmetic damage on roof

ROSA R. on

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Ryan H. on

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Great location. Nice people

Debra C. on

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Absolutely loved working with Gary and Brandi. They really understand customers' needs

Manuel B. on

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Pricing not clear. Dropped off two days earlier, still got charged for the full schedule.

ROGER B. on

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JULIET M. on

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ROBERT H. on

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MIKE V. on

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WILLIAM G. on

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Managers personable , concise and provided an excellent experience !

John A. on

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Great location and very friendly staff

RALPH S. on

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Thank goodness for this location. Corporate messed up my reservation and insisted I had to take what was available...a 26 ft truck. I had reserved a 20 ft truck a week in advance. I spent more than an hour Sunday dealing with UHaul trying to get my original reservation. Told I had to take what was available. Just by chance, the location of my storage center had a 20 ft truck available when I went by before going to a corporate UHaul center. Brad at Compass spent more than 30 minutes trying to get that truck for me. I was very frustrated with my overall UHaul experience, except for Brad at Compass saving the day. Corporate sucks. If I reserve a 20 ft truck and the reservation is made for a week in advance, it ought to be honored. I don't think UHaul gives a flip about its customers because it basically has a monoply on truck rentals, at least in my part of the country. Bad, bad customer service at corporate.

KENNETH F. on

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