Felicitaciones. Muy buen servicio
Maria R
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
safe and efficient
JONATHAN GVery carrying customer service
ELLIE RN/A
Cynthia VThe particular truck that we rented was not Highway worthy! Major brake and front-end issues. Tire sensors went on and off. "Fuel econ" gage only in the green zone under 30mph.
KIMBERLY CWas told by the personnel when I reserved the truck., that it wouldn't cost me over a hundred dollars for 1 day,, So he lied,, I have rented through U-haul and home depot both, So the 29.95 a day is Bullcrap,, I told him that and he swore No it wasn't, So 161.00 for 5 hours on a rental is RIDICULOUS!!!
MICHAEL MEmployees need to inform UHaul renters if the truck does not have a ramp prior to charging the customer for a dolly. Other than that, the experience was just fine! Really needed the ramp!
Zachary GI love the service I get from this location. Every experience has been a great one. We had Brian this time and he was really friendly and got us in and out quickly
CHRISTOPHE CJust think it is a shame that discounts aren’t offered for AAA, veterans, nor seniors- knowing all of these people live nearly below minimum wage on fixed incomes-many to disabled to even work. 10%-15% means that much to keep your overhead. You made that much profit just on the packing material I bought! Sad. But if you need it that bad-try joining the military and then you’ll realize how much 10%-15% means to a vet! They risk their lives, limbs, freedom, and often families to protect you so you can have your business.
DANNY HAfter hours drop off, no personnel.
LAKESHA HBrittney customer service was excellent!!!
BRUCE HThank you I’m very good service
PETER RI hate that I was charged for gas when returning because I was given a truck that was not fully fueled. All trucks should be fully fueled so we can know to just fuel all the way and not play the guessing game of how much to put for gas!!!! Did not like that at all!!
JAY LApp would not work to check in to pickup truck. Could not load pictures. Took 45 minutes to get done after waiting on hold with customer service. Window was cracked, inside had drink spilled all over dash. A saw blade was left on dash and screws randomly left on loading area and on ramp. Check engine light came on mid way to where we were going. Turned truck off and back on and light went away
Joe LSuper friendly staff - very efficient and helpful
SHANA HThey were awesome! Very kind, funny, and helpful!!
Chelsea LSuper friendly and efficient staff!
SHANA HClean the floor in the box . It was filthy and the bottom of my furniture transferred that dirt onto to my new carpet.
BRIAN GThe staff were efficient, knowledgeable, friendly and kind.b yes kind. Best uhaul experience in my life.
JAHID HWe found staff to be really professional and well informed. Keep up the good work.
DWIGHT RGreat
MICHAEL SJust said thanks your are doing well
JESUS ABrittany and the gentleman that assisted me was very friendly and professional. They made the experience easier with suggesting what size truck I needed
Valerie PTest drive your vehicles fix them people are already overwhelmed. With the stress of moving and to add to the problem the vehicle feels unsafe it’s a rough ride the first truck I drove off in I thought it was going to fall apart and the truck I ended up with I thought it was going to bounce me too death other than that the young lady was super nice and understanding
CLAIRICE SEric did a good job and was helpful!
Marci ZLove this place. The people that work her are absolutely amazing!
CHRISTOPHE CThe lady who was in charge of me was outstanding amazing service, perfect explanation of everything I’ve asked her for. 5stars for her please
JAVIER EExcelente
TONNIE JHave longer office hours Improve rental pickup app process
DIANNA LIt turned out to be more expensive than I was originally told
Jeff AThe guys was very fast and helpful and everything was done in 2 hours. Highly recommended! Thank you so much
DANIEL VStaff was very friendly. My questions were answered. Overall experience was great.
JAY JI was taken care of so greatly. I would recommend anyone to come here for the service.
ANDREW HThe service reps were beyond nice, polite and very respectful. I highly recommend this location to everyone
JONATHAN JExcellent service
Isabel VDid no have much interaction with this person. She was assisting another customer when we arrived so she just took the key and said thank you.
PATRICIA SGuy that worked the counter was rude- very rude. Had no care that I was overcharged and didn’t want to look into it. Told me to call 800 #. Kept saying I’d definitely gone over the miles when I was under on the miles. Once he proved himself to be in the wrong he said nothing- no sorry for the accusation nothing. Last time I’ll rent from here
Jessica BExcellent place
HANI RAgradecida por la atencion de las personas de este lugar, no ayudaron fueron amables y todo fue muy rapido y eficaz
yenni LN/A
Gilbert MThe location was great… the app is terrible.. I had to restart the pickup of the truck 3 times which cost me about 30 min of time that I paid for because the app kept freezing. Then, when I tried to return the truck it froze twice and I had to restart. Luckily the site was open so I was able to finish up with them.
Gregory DGood condition 26’ ft truck like new and service is good
Chetankumar POpen earlier.
Gail HIt's all good
Cedric BI do wish that they had included the utility dolly I requested and they billed me for.
Gail HInside van smelled terrible. Would not consider passenger side of van as clean cargo area was ok
Darin DThe truck has som maintenance issues.
THOMAS CN/A
JAFFARIOUS WPoor attitudes and not very competent.
Nathaniel BGreat service would use again
David TNelly was helpful and friendly. She provided excellent customer service.
Timothy DNothing because everything went perfectly
Nancy CWe were charged for a hand truck that we did not request. I will be requesting a refund for it
Tracey BAmazing service!
Jeffrey H