Bullet points summarized at the end: Details here: The only thing I wish we knew before hand was the procedure with returning the truck. It had been a couple years since we returned a uhaul and we didn't have to do as much as we did last night. (It was dark and cold and I hate freezing like I was. My fault though) . We just wish that we were told it would be easier to have the app. Which we do now know. Because we plan on using the same company next week or the week after. But we had to take pictures of the front, the back, the inside, the odometer and the gas gage, and both sides of the truck. I was complaining at first, to my poor husband, about it and being cold and wishing she would have mentioned it (I'll explain in a moment why she may have missed mentioning it) but once we started going through the process it was simple. And I was able to take most of the pictures from inside my warm car. First of all my wonderful husband used to be a truck mechanic and drove huge cross road big rig type trucks. He HAD (back then not now) the license for it. So I always have him drive these for me. He said it was like driving a tank. It felt like him and my friend were safe in the truck when he drove it. But we were in the office for 20 or more minutes to get the truck even rented. And that was on me. I thought I had everything ready to go but I needed one thing and it took me forever to finally get the information for the BEST OFFICE WORKER EVER. I have no clue if she was annoyed with me because she was so kind and professional. They weren't even the closest uhaul to our storage or even the cheapest. But because of the way she treated me on the phone and their online reviews I saw, I felt like I was supporting a local Michigan Owned company. Or at the very least the locals who worked there. That's rare. And that is why I picked them. And it did cost us I believe 18 miles more to use them instead of others. But that receptionist I'm telling you is someone who raises a companies business. And I plan on going back. Because, imo, she would have probably told us the entire process of returning the vehicle if she would have realized we needed it. But with all the crap I put her through I truly do not blame her. Also, keep in mind you will get a text that asks you to take a picture of the license plate BEFORE you leave the lot. We didnt see this. But just a heads up. And in my opinion it's a good idea to have the app on your phone. It made things go much more smoothly once we did that last night. I'm a talker. If you can't tell so here are my keypoints summarized. 1. Front desk exceptional 2. Easier if you download their app on phone 3. Be prepared to take pictures before and after 4. They give you the hometown feel and take care of you. 5. I didn't see any hidden charges. 6. We WILL be going back to this UHAUL location 7. Receptionist deserves top pay. She raises the companies value for me. (The way she treated me on the phone was why I chose them)
Patrick C
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is not a critique, the manager did a great job in making sure the rental went well!
BRADLEY EVery helpful, friendly and knowledgeable staff.
JOHN GThe truck I had seemed like it needs some tlc. Once you hit 50mph it was very shaky.
CRYSTAL MHave more vehicles & variety of vehicles too.
William SExcellent
William SGreat customer service !!
TIMOTHY JThe place was not open so I used self serve drop off.
Theodore PRental was disgusting and absolutely filthy. Filled with layers of dust and dirt. Sticky spills of food and hair stuck to dash and seats . Smeared food on inside of windows and interior . Cigarette ash and burn marks on dash . Whoever drove it last still had personal belongings on floor. Childrens broken beaded braclet scattered all over the floor. When I brought it to the Employee’s attention, she was extremely rude and told me what do you want me to do about it? Do you want me to like take a wet, wipe and wipe it down for you? It was said in a very extremely condescending tone, and I told her that I couldn’t believe that she rented it to me without cleaning it out first she then proceeded to tell me that they are a third-party that rents out U-Haul‘s trucks and that they are not provided cleaning supplies. She just stood there and shrugged her shoulders and had not a care in the worldI find this extremely hard to believe, and she offered me no resolution. I called customer service and I sent pictures in of the quality of the truck that was rented to me. I was told that somebody would reach out to me and it’s been over a week and nobody has. I will never ever use U-Haul ever again.
HAZEL ALonger agent hours. Software that works!!!
GARY WFriendly staff and informative
John KThe online check in was time consuming and complicated. The truck was not in good shape. The front end needed an alignment. Fees and other charges drove the price up.
Richard CGreat service, loved them over my locations in my city of Lansing, MI so much so I got rides to and from their Howell location just for their quality service.
JORDAN SVery prompt and nice staff.
SALLYANN FExcellent customer service!!?
ELAINE RI think everything was good.
JEFFREY SEverything went smoothly. Moving is a chore. But I found it easy to use the pickup truck for moving, fees were extra.
TINA MCheck it wasted and hr of time because it kept glitches, the gas was not full when recieved and the vehicle was dirty and disgusting and the oil needed to be changed all before even using the uhaul absolutely horrible
Kimberly JThe customer service at the location was wonderful, and the rental went smoothly except for the online check-in. You guys need to improve that considerably. The process is long. The pictures that you show of the vehicle are impossible to see clearly. After I receive the keys, I just gave up. Made sure I took very detailed video and pictures of the whole inner and outer vehicle in case there was any discrepancies. I also thought it was a bit ridiculous as I had to provide two peoples names, so U-Haul could call them to verify that I existed. And during that process I had to sit and wait for U-Haul to contact them and then get back with me so they knew I was a real person. Having my Reservation number, and some type of code, and maybe a picture of your drivers license at the max should’ve been asked on the Internet instead of trying to jump through all those hoops I will never rent again that way! Who wants to deal with that hassle? Nobody!
Kelli DI accidentally closed the window on my U-Haul app before I was sure I completed the rental return. Not sure if I can add an an addendem. I hope I completed it sufficiently. If not, please contact me. Jan Belanger.
JANICE MThe truck was had a lot of mud on it.
Steven Cit was a very enjoyable experience
Nicholas Nvery courteous, made the experience painless
KATHRYN SWay overpriced for the short amount of time I used it for! U-Haul get greedier and greedier every year!
Shane GWash truck
KARENJEANETTE ACameron was very friendly and efficient.
Robert FNot take a week to check in my drop off
Randy HI don’t know if there is anything you can do, but the lock to get the key had ice on it when we put it back when we were done. We had to use our breath to defrost it. Other than that, it was a great experience!
Nathaniel KTakes to long to get the vehicle with the 24/7 self rental to many steps.
Joe GKeep up the great service!! Thank you.
rich mI don’t know, it was great
Kurt M