Karlene was great is helping me to decide what equipment was needed, and she helped me through the process!!
EUGENE W
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went very well! The woman who checked me in was fantastic. She explained everything clearly, the truck ran well and the whole process was very simple. And the referral for movers ended up being great!
ANITA AI realized that this U-Haul made a big difference among so many moving places, so it is well recommended to others for their moving experiences. Thank you so much for your support, kindness, and professional ethics in your business.
DIEUDONNE BFriendly and helpful management staff. They made sure I had the truck I needed for my move.
William FVery friendly customer service
DEVON WNice representative to work with, explained all procedures of renting and return, vehicle was clean and easy to use for our needs.
CHARLES BExcellent customer service on a short notice as well..
EUGENE WGreat friendly and fast service.
JAIME Avery helpful in disposal of damage items and overall helping out.
leif gEverything at this location was above and beyond great! Finally an alternative U-Haul location in this area. Thanks Tom at Compass Storage on Seven Hills Connector!
JOHN GAwesome staff !
SUSAN GOutstanding customer service!!!
ROBERT TMy Uhaul experiences vary between good and bad. This is entirely based on the pick up location you choose/are assigned to. I wasn’t happy I was called and told I had to drive farther to pick this truck up than expected but it wasn’t terrible. The truck did well on the trip and the drop off spot wasn’t terrible either. Thanks for a decent experience but work on getting consistent at each Uhaul pick up/drop off. Thanks.
Kayla SGreat service and friendly people
ROBERT TThe ramp was broken, and duck taped together. The pickup location stated that they have reported this to Uhaul multiple times and it has not been fixed. I was stuck at a storage unit for over an hour before I could re-ducktape it because I couldn't get the ramp to go back in the truck. I called Uhaul and complained and asked for a credit, as it was way more difficult not being able to use the ramp, and was told a manager would call me back. It has been almost a week and no one has called.
brad hTom and team super friendly it was a super easy experience!
DAVID SLove the team, friendly, professional and knowledgeable. I rented a 26ft truck & was able to extend it an extra day. This location is 1 I will definitely drive to rent from again. Just all around great staff and clean reliable trucks!!
AMANDA RThe overall system was down and I was dropped off so I had to wait with only one person ahead of me. They finally did his manually, but then after he got out of there with a long delay, they shot the system back up and kept trying and trying and trying to do mine, before going back to using the manual method. I stood there for a good hour then when I got into the truck, the windshield was so filthy that I had to get the water hose when I brought it home and wash the windshield then use glass clean on the inside, and this may be the way it is but when you went downhill the transmission would Garrett down to first and the RPMs would rev up to 6000. I feel like it was burning tons of gas although the lady that was helping me was very friendly and apologize for the inconvenience I felt like she was lost when there was a problem with a computer.
Michael INothing, you guys were AWESOME!
Ellen LEmployees were very professional and friendly Will use this facility the next time I need a truck
Udy WThe staff was very professional and polite. The truck was very clean and ready to go.
Dennis MThere was nothing "Mobile" about this experience. Our experience with Compass Self Storage was great. Our experience with U-haul was NOT great. It would not let me complete my pickup online. Chat agent never got back to me. Had to wait on hold for over 10 minutes to talk to a real person on the phone. She was super kind but could not confirm that our rental was going to go through. I was a half hour past our pickup time by the time things got straightened out and then I STILL had to go inside anyway! If the app hadn't said that I would be charged more for an in person assistance, I would have gone inside Compass Self Storage as soon as I had the first issue. Compass' folks, again, were great. U-haul not so much.
Sherelle KThe staff and facilities were awesome!!
Gino WGreat service but I rented this truck to go about 40 miles total. I was told the gas was in tank was 7/8 Full and it was on 3/4. I put in $15 of gas and returned it above 3/4 and got charged about $15 for gas after I returned it. Ripoff!
ROBERT DCorrect misinformation so it doesn't occur from third party representatives
Anna WGreat service. The folks at Compass are awesome! Equipment clean and maintained!
Carla PThe staff at this location are amazing, Very helpful and friendly
Earl VThe staff was exceptional and very understanding after my original order at a different location had to be changed due to a renter not returning the desired vehicle on time.
Earl VClean and organized place with friendly, helpful people. Recommend highly!
Patricia CGreat experience, would absolutely use these folks again.
Ellis FThe location was great however using the uline app was the worse experience I had using any companies app.
Derick P