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MELVERN W
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rick is very professional and go's out of his way to help customers, much appreciated Rick.
JOHNNY MWe had a tire issue with our rental and the store manager was quick to react and get us another rental to swap with. Very appreciative so I could complete my move in one day.
LISA ANothing
Christian WThe truck had a terrible smell and the brakes were terrible.
CATRINA GGreat place and staff. Eric (name? The only person working on Friday !was very helpful. The best customer service
ATHAR NNothing
Michael WRick was awesome in every way. Highly recommend!!!
MARK EGreat customer service. Friendly and professional! I will only use this very convenient location.
ROBERT CNothing
Bradley ZBest rental service and pricing ever.
MARK MVery friendly staff and effiecent.
MICHAEL JGreat to have this resource near my home. I run a small business and can request a vehicle whenever needed with short notice and know they will provide. Staff responsive and helpful.
Vanessa GThe attendant was extremely helpful and made the experience quick and easy. Thank you.
Rashaan DAser más eficiente y más fácil la entrega de tu vehículo y a qué tuve problemas con la aplicación y no lo pude dejar asta que llame a atención al cliente lo cual me do more casi una hora en entregarlo. Porque la aplicación estaba mal
MARVIN CNot enough space to park the UHaul at the final destination because there were already too many UHauls parked there.
MICHAEL SRick was exceptional. Polite, personable and very clear in his explanations. It was a pleasure doing business with him.
Charles HThis location was great! Customer service for U-Haul, not so much. I won’t give the location a bad review due to the phone service received
Jennifer LThe gentleman at the store Rick was awesome very helpful and professional.
ERIC DThem steer tires are out of round , need to be ride matched for sure . 50 55 was a nightmare controlling the truck . But the process was great . The truck had stick food products in the center console , and in the cup holder . I didn’t use the cab at all or bring any items except keys into the cab . But other than that the truck power was good , everything was awesome but the ride . Inviting and easy
WILLIAM CMy reservation was canceled without any warning or notification. It took nearly 2 hours to get another truck the morning of and it didn't have the equipment I had rented. The mileage was not marked properly on the prior trip, which made the mileage for my trip longer than my actual trip. There was not enough space to park the vehicle upon returning. Overall the worst Uhaul experience I've ever had.
Eric SNothing
ROBERT SUnfortunately, I didn't notice until an hour or so after I left the rental place, that there were a ton of ants under the entire seat. They were crawling up to the center console. I couldn't find a source for why they were even in there. I ended up buying a can of Raid Ant Killer and it took care of most of them. The only other complaint I have was in regards to how the truck felt while driving it. Something felt different, almost like it had been driven extremely hard before I rented it. It kinda felt like the engine was ready to give out.
Chelsea HI have no issues with the drop off location.
Damon JThe gentleman in the office was so nice and helpful.
Camille TOverall experience was horrible, booked on May 7th for a May 23rd pick up at a location .5 miles from my location. Stopped by pick up location every day 5 days before pick up to make sure truck would be there, was never there. Evening before still was not there, so I called UHAUL and they assure it was being dropped off that night. Morning before, 10:30am, stopped by again and truck still was not there with ZERO communication from UHAUL. Pick up was 1:00pm on 23rd. Ultimately they changed pick up location after I called. Pick up location was hour away from my location. Huge fail from UHAUL!
Brandon GSuper convenient and the employees are knowledgeable and helpful!
PAMELA NDriver's side windshield wiper needs to be replaced. It didn't wipe away water right in the line of sight.
Jon MWe had a wonderful experience renting a U-Haul van from Rick & Nikki at Compass. Great customer service and the van was ready to go and easy to drive, making our trip successful. We really appreciate the personal touch...well done!
JAN PU are wholesome.
Oladipupo FWarm welcoming environment, attentive to the customers needs. The gentleman that met with me was out going and conveyed a sense of care and even engaged in brief conversation about my moving and remodeling experience coming from Puerto Rico, to New York and now to Georgia. I absolutely would recommend this location in particular, this U-Haul rental has clean, modern, keyless start mechanism Smart cars which was completely were unexpected. Kudos! ~Jack~
JACQUES MThe truck I was given was not clean. Other than that, customer service was great!!!! I will rent from you all again.
Angela SEverything went pretty smoothly. I was able to do everything from my phone. The only thing that I would say is that the ‘approval’ process was lengthy and time consuming. I didn’t know I would have to wait for the company to verify me by calling two references I provided. This process took a little bit too long. I had the truck to move a mattress so I had it less than 4 hours. But overall the experience was good.
Alexandrea HI've had some bad experiences lately with customer service and was beginning to think it was a thing of the past. Then, I rented a cargo van from Compass. They made check-out and check-in not just easy, but a pleasure. I dealt with Rick and Nikki and they made this a painless and pleasant experience. No upsell, no grief. Enjoyable conversation. Just a couple GenX'rs talking music while waiting. They were right, that new Pearl Jam album is really good! I will be using Compass for all my rental and if the need arises, storage needs. HIGHLY recommended
Scott SGreat service. Thank you!
Rob TI appreciated the assistance. This was convenient and easy.
Brett BRick was so patient and detailed. It was such a pleasant experience! I would recommend this spot any day!!
Emily LI bought a lock for the truck and it didn't fit the truck and had to get another one. Seems strange to sell locks that don't fit your trucks!!
Marie SRick is very qualified and knowledgeable. Very good customer service every time we rent.
JULIAN SVery nice and professional.
Jessica BThe customer service representative was great. He was kind and informative.
Pamela BNothing comes to mind. Quick and easy process. Service was great as well. WOuld definitley use this location again
Scott RVery helpful with what we might need For our project. Very friendly. I would recommend you all to anyone.
Earnest SThe uhaul app is the problem...not this location. I had to wait over two hours to secure this truck which caused other delays.
Shu RFrom initial booking to pick up at the Compass location to return, everything was excellent. I will certainly use this location again and highly recommend to other customers.
KIMBERLY WThe only thing I have to complain about is the contract. When I picked up my truck I had to check I agree on several agreement contracts. One was that I would either fill the gas tank back to where it was or I would agree to pay $4 per gallon to fill the tank back to where it was. AFTER I RETURNED THE TRUCK I WAS TOLD I WOULD BE CHARGED $5.25 A GALLON. I told them that wasn't the agreement but they said it was something they hadn't changed yet?!!! SERIOUSLY....I would bet if I wanted to change anything in the agreement they wouldn't allow it......NOT GOOD BUSINESS. It actually was just a difference of a few dollars, BUT IT'S THE POINT AND PRINCIPLE.....
Tony HLove this little local (6 mins) to my business. Always super friendly staff. Get what I need at good price and easy to get too
Vanessa GVery easy and simple 👌.
WILLIAM KThe location is fine the U-Haul app will not let me upload photos when I was returning the rental.
Victor WThe online experience was a little aggravating ... the pick up location was great. The guy was super nice
Pamela DAn actual UHaul location, the employee was great helping us finalize our return. I'm sure they would be great if you were picking up also.
Cynthia LGreat location
CHRISTOPHER HEnsure enough staffing availability for busy season.
Yolanda HExcellent customer service checking in and when I called to extend my reservation for an extra day, they made it so simple. A+ for Compass Self Storage/Uhaul.
Amanda SGreat Customer service
Lisa DClean and well equipped location. Friendly and helpful staff.
Jeff WI waited over an hour and a half to get my U-haul. My truck they assigned me wasn’t even there and the lady took her sweet time helping me, she even had the door locked at one point. I got there at 10:30 and had to pick my sister up at 11 so she waited over an hour. Terrible start to my moving day and really delayed my move.
Sarah NRecognize the gentlemen that checked us out. He did a great job! Great customer service and calm demeanor, considering the different types of customers that we saw come in/out during our visit.
Tasha BUnfortunately, I was moving by myself and had requested a furniture dolly which i found wasn’t provided during my after hours pickup. I called customer service and they provided a refund for the fee, but not having the equipment I counted on made my move much more challenging.
Mary HWhen I arrived, the key was not in the lockbox. I had to get on the phone, and eventually found one of the other lockboxes had a key for a different truck in it, and I had to take it instead. Also, the a/c in the truck I had did not work very well.
Blaine CDon’t stop what you all are already doing,just keep smiling.
JAMES L