Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Steve M. on

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Mark G. on

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April S. on

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Sherwood M. on

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Colette H. on

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Lauren G. on

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corey W. on

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Thomas U. on

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Customer service great

Pauliette B. on

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Customers Service reps were very nice. Thank you also for your kindness and God bless you.

Mark E. on

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Worst experience I ever had with U-Haul. I had a confirmation number at another location, but when I got there, they didn't have my truck. Not sure what happened, but suspect they rented to someone else. In any case, after complaining the attendant made another reservation for a much smaller truck at this location. I had to have it back by 4 PM (which was extremely difficult for my schedule) and had to drive it all the way from Clayton NC to Goldsboro costing me an extra $30 in miles. My original reservation had me dropping it off in Clayton. I'm still unhappy with the entire process. How does a company lose a reservation that has a confirmation number? If you want more information please e-mail me back at: etheridgemarkc@gmail.com I'd like to hear what happened to my original reservation: confirmation number was 91376171 and when my wife made the reservation she confirmed it several times on the phone. Terrible process.

Jasmine M. on

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Jason D. on

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This is the second time I have rented a utility trailer with a motorcycle chock and the second time the incorrect one was made available for pickup that did not have the motorcycle chock. The first time, I reserved the trailer online and the picture showed the chock. When I picked it up the attendant said the system does not distinguish between trailers with and without chock and I need to reserve them in person. The second time I went to a Uhaul facility and talked to a person. Explained the problem I had last time and I needed a trailer with a motorcycle chock. They assured me the system does differentiate between trailers and if the picture shows a chock then the trailer will have a chock. I found out this was incorrect when I picked up the trailer a few days later, it did not have a chock. Another one was available at a different location but it was very frustrating. Uhaul needs to inventory their trailers to specify trailers with and without motorcycle chocks. I was moving out of state and drove 200 miles to pickup the trailer to get my motorcycle. I would have wasted a lot of time and money if the correct trailer that I was promised was not available.

ron K. on

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Heather A. on

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I used the 24/7 so was disappointed when I did not have a dolly I ordered. At check in the agent was very amenable though, and explained that dollies were rare like 'gold' and did not charge me.

glenn S. on

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Latisha B. on

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Gary S. on

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The woman who checked me out was very helpful.

Walter D. on

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i was pleased with the help given. the office manager was very helpful.

letitia T. on

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Sabrina H. on

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Gloria B. on

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I had a horrible experience the person who rented me the truck was not knowledgeable of U-Haul policy they just took my money and played dumb as if they did not know or had never leased a truck before could not accurately answer questions

Monique T. on

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No complaints

Kionda W. on

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shenita W. on

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Charles E. on

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Rashidi W. on

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Lisa C. on

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Very helpful at this location.

Bettye L. on

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Nothing that I can think of. Just let them be exposed to the personnel that worked with us.

MARY D. on

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Very pleasant experience

Shirette F. on

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Kirk B. on

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Very friendly customer service and best U-Haul experience I have had!

Campbell V. on

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Dropped off about 8:30, no one was there, other than that thank you so very much. If I need you all again I will choose you.

William P. on

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Regina D. on

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cathrine L. on

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susan C. on

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I locked the truck with the key inside and I called the company and they sent me somebody to open the truck in an hour, that’s good.

Robert F. on

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Tim and Wendy are fantastic! They go out of their way to be sure that their customers are taken care of.

Faith S. on

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blake M. on

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Check the back for cleanliness

carlos C. on

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Original location review. .. NO one was there after calling several times. Area manager also wasn't able to contact the owner or area manager. Very poor service. Second location was very nice and helpful

diona M. on

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This location gave my storage unit away to another customer a week after I signed a contract and paid for it. Instead of calling that customer to remove their belongings/finding a unit of the same size the compass storage facility gave me a much smaller unit instead. Because I am active duty military on strict time constraints preparing for a deployment I was forced to give away some furniture so that all of my belongings would fit. I do not recommend compass storage for anything!

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I had to rent a u-haul two weeks in a row. The 2nd time I had to use a facility on Berkley Blvd and I was not pleased at all from the customer service to the truck itself. However, yet again, Tim and Wendy went over and above their duty to get me what I needed. I will never go anywhere else!!!

pamela B. on

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Christopher S. on

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Muriel B. on

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Tim was well informed and professional. Extremely helpful and gave me information needed to make our move a safe one.

Darryl L. on

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Location was great and representative worked with me to upgrade to a larger trailer than originally reserved.

David S. on

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Cynthia S. on

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None! You guys seem to have it all together! Thank you! God Bless and Merry CHRISTmas! :)

brian B. on

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Andrew F. on

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John B. on

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The lady that helped me reserve and pick up my up my dolly was helpful and friendly. The original location I was suppose to pick up from, the employee never showed to work and had to call the 1800 number. The gentlemen that helped me there was helpful and friendly and got me another location quickly. The only bad there I was sent the wrong address which wasn't a uhual location at all, but one was near and the uhual rep there got me directions to where I needed to be

dwight C. on

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Tim Mathis.. Excellent customer service. Will definitely recommend U-Haul.

DEMETRIUS M. on

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Timothy P. on

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Great experience, customer service was exceptional. I cannot think of anything that would have made my experience better.

Lisa M. on

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It was just great!

gloria W. on

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Timothy F. on

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Nothing

melvin P. on

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KERRI M. on

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shaquita P. on

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No gas left in truck when picked up. Lack of communication.

rami C. on

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EVE B. on

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Gloria S. on

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william P. on

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Kevin C. on

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Post price of equipment rentals on a banner. Have more trucks available at this location. There were none available.

jerome P. on

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Kevin C. on

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Charlie A. on

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Great service

donald T. on

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Van S. on

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Great folks at the dealership.

Tim H. on

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Gary R. on

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The costumer is the best that I have ever had. They went out of their way to help.