Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

132 reviews

1301 N Parkway Dr   Goldsboro, NC 27534

(919) 778-1933

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    10 am–2 pm

Services at this Location:

Contact Us

(919) 778-1933

1301 N Parkway Dr
Goldsboro, NC 27534

Services at this Location:

Hours

  • Mon–Sat
    9 am–5 pm
  • Sunday
    10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

sharon W. 
Rating:
1.0

I returned the rental 2 days early and promised a refund and never received it. I have reached out to customer service multiple times and no one is responding by phone or email. I had to purchase wiper fluid and the reservoir had a leak. No way to clean my windshield during a snow storm.No refund for the fluid. The representative lied to me then when the transaction was completed I am ignored.

DAVID B. 
Rating:
5.0

Very knowledgeable and professional.

Caslee S. 
Rating:
5.0

Customer did not leave a comment.

FELICIA C. 
Rating:
5.0

Very prompt service

Katie L. 
Rating:
5.0

The two ladies that assisted me were very professional and friendly. I highly recommend this UHaul location, and will use them again if in the area.

Marvin A. 
Rating:
5.0

Customer Service A+ , overall experience was great no suggestions for improvements.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Everything from initial contact to return of the truck went exceptionally well. I am very satisfied with my experience with this U-haul office.

William P. 
Rating:
5.0

Just keep doing what you are doing. Miss Wendy was super friendly and helpful. The truck was in good condition and clean. The whole experience was so easy. I will definitely use this location in the future!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Parker L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

None

Christopher H. 
Rating:
5.0

She went above and beyond! Great service!

Edward R. 
Rating:
4.0

Have spear tires on hand for unnoticed flats. I hitched the auto transport and saw nothing bad, until I put my vehicle on it. That's when you could actually see that a tire was flat. We had to wait about 3 hours to get roadside service because of miscommunication from the roadside service dispatcher.

andrew E. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Smoother process than pickup location. Clean, friendly environment and very easy to return equipment with plenty of space to accomodate.

DUANE E. 
Rating:
5.0

Customer did not leave a comment.

SHARON W. 
Rating:
5.0

Couldn't have asked for a more professional associate, went above and beyond to answer all my questions and I was very impressed.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

GORDON A. 
Rating:
5.0

Customer did not leave a comment.

joseph C. 
Rating:
1.0

Customer did not leave a comment.

MARIA O. 
Rating:
5.0

Kiara met us at the door. Was very polite and helpful. We moved back to NC from Florida. She was a delight and welcomed us home.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
4.0

They were very friendly and easy to talk with.

JULIA K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
4.0

Customer did not leave a comment.

TRISTEN J. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

This Uhaul location always provides outstanding customer service. Just awesome!!

Courtney C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS R. 
Rating:
3.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Nothing…everything fine as is.

Nathaniel W. 
Rating:
5.0

Wendy was awesome!

Stephen S. 
Rating:
4.0

Not inconvenience customers when they reserve and get there and it's not available it happen to me 2 x not good

Derrick W. 
Rating:
5.0

Customer did not leave a comment.

Cassie B. 
Rating:
5.0

The customer service was outstanding. The entire process was handle very professionally and courteous . Will definitely recommend others as well do business with/at that location again.

COURTNEY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR B. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
3.0

Customer did not leave a comment.

cindy L. 
Rating:
1.0

Read comment above

CHERYLYOLANDA B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
5.0

None

Eric H. 
Rating:
4.0

NA

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

DANA G. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Saved me a lot of time for a last minute move. Turnover time was excellent and great conversation in the mean time.

KERRY W. 
Rating:
5.0

Customer did not leave a comment.

RICHARDNATHAN G. 
Rating:
5.0

Outstanding customer services!!!

COURTNEY C. 
Rating:
5.0

Ordered dolly and was charged but never received it.

JESSICA G. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

CODY K. 
Rating:
5.0

Just keep doing like you're doing!! You all are the best!! Thanks. GB

GORDON B. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

GET RID OF THE MOBILE SHARE 24/7 CRAP. IT DIDNT WANT TO WORK. THE OLD WAY IS WAY EASIER AND SIMPLER. IT TOOK ME 2 HOUR TO PICK UP A TRUCK.

Raymond B. 
Rating:
3.0

I put 30 miles on a small 10' truck. I prepaid for 25 miles when picked up. I put over 2 gallons of gas in truck when returned, & then I was charged for 2 more gallons @ $3.50 a gal....thats robbery! Also, was quoted .49 per mile & then the next day quoted .59 per miles. Gas is $1.60 per gal today....& dropping drastically....why the increase? I ended up with Compass (& that's fine) because Mac Allen Storage was very ugly & difficult to deal with. Due to the $$ I had to pay for extra gallons of gas....I may not use UHaul again.....really....over 4 gallons of gas for 30 miles on a small 10 ft truck!? Not good business

Susan B. 
Rating:
3.0

I did online check in but was had to go through the process at the site.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Stuart A. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
4.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
4.0

Customer did not leave a comment.

Sherwood M. 
Rating:
5.0

Customer did not leave a comment.

Colette H. 
Rating:
5.0

Customer did not leave a comment.

Lauren G. 
Rating:
5.0

Customer did not leave a comment.

corey W. 
Rating:
5.0

Customer service great

Thomas U. 
Rating:
5.0

Customers Service reps were very nice. Thank you also for your kindness and God bless you.

Pauliette B. 
Rating:
3.0

Worst experience I ever had with U-Haul. I had a confirmation number at another location, but when I got there, they didn't have my truck. Not sure what happened, but suspect they rented to someone else. In any case, after complaining the attendant made another reservation for a much smaller truck at this location. I had to have it back by 4 PM (which was extremely difficult for my schedule) and had to drive it all the way from Clayton NC to Goldsboro costing me an extra $30 in miles. My original reservation had me dropping it off in Clayton. I'm still unhappy with the entire process. How does a company lose a reservation that has a confirmation number? If you want more information please e-mail me back at: etheridgemarkc@gmail.com I'd like to hear what happened to my original reservation: confirmation number was 91376171 and when my wife made the reservation she confirmed it several times on the phone. Terrible process.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

Jasmine M. 
Rating:
4.0

This is the second time I have rented a utility trailer with a motorcycle chock and the second time the incorrect one was made available for pickup that did not have the motorcycle chock. The first time, I reserved the trailer online and the picture showed the chock. When I picked it up the attendant said the system does not distinguish between trailers with and without chock and I need to reserve them in person. The second time I went to a Uhaul facility and talked to a person. Explained the problem I had last time and I needed a trailer with a motorcycle chock. They assured me the system does differentiate between trailers and if the picture shows a chock then the trailer will have a chock. I found out this was incorrect when I picked up the trailer a few days later, it did not have a chock. Another one was available at a different location but it was very frustrating. Uhaul needs to inventory their trailers to specify trailers with and without motorcycle chocks. I was moving out of state and drove 200 miles to pickup the trailer to get my motorcycle. I would have wasted a lot of time and money if the correct trailer that I was promised was not available.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
4.0

I used the 24/7 so was disappointed when I did not have a dolly I ordered. At check in the agent was very amenable though, and explained that dollies were rare like 'gold' and did not charge me.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

glenn S. 
Rating:
1.0

Customer did not leave a comment.

Latisha B. 
Rating:
5.0

The woman who checked me out was very helpful.

Gary S. 
Rating:
5.0

i was pleased with the help given. the office manager was very helpful.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

letitia T. 
Rating:
3.0

Customer did not leave a comment.

Sabrina H. 
Rating:
1.0

I had a horrible experience the person who rented me the truck was not knowledgeable of U-Haul policy they just took my money and played dumb as if they did not know or had never leased a truck before could not accurately answer questions

Gloria B. 
Rating:
5.0

No complaints

Monique T. 
Rating:
5.0

Customer did not leave a comment.

Kionda W. 
Rating:
5.0

Customer did not leave a comment.

shenita W. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

Rashidi W. 
Rating:
5.0

Very helpful at this location.

Lisa C. 
Rating:
5.0

Nothing that I can think of. Just let them be exposed to the personnel that worked with us.

Bettye L. 
Rating:
5.0

Very pleasant experience

MARY D. 
Rating:
5.0

Customer did not leave a comment.

Shirette F. 
Rating:
5.0

Very friendly customer service and best U-Haul experience I have had!

Kirk B. 
Rating:
4.0

Dropped off about 8:30, no one was there, other than that thank you so very much. If I need you all again I will choose you.

Campbell V. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Regina D. 
Rating:
5.0

Customer did not leave a comment.

cathrine L. 
Rating:
5.0

I locked the truck with the key inside and I called the company and they sent me somebody to open the truck in an hour, that's good.

susan C. 
Rating:
5.0

Tim and Wendy are fantastic! They go out of their way to be sure that their customers are taken care of.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

Faith S. 
Rating:
5.0

Check the back for cleanliness

blake M. 
Rating:
1.0

Original location review. .. NO one was there after calling several times. Area manager also wasn't able to contact the owner or area manager. Very poor service. Second location was very nice and helpful

carlos C. 
No reviews have been submitted for this location.

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