Could use a little maintenance
Antonie C
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kiara Rawlings and Virginia were absolutely professional and courteous during the entire rental and return process. Made my hectic move just a little bit smoother and that was much appreciated.
Johnny SGreat service!
Harrell PNothing to improve at this location, fast service, and the staff was excellent, truly has service with a smile!
gary bNOTHING.
STEVE SNo issues.
Jimmy WVery friendly and professional.
Dawn CNeed to return my money faster
Charlotte HThe exterior of the vehicle was a bit dirty.
TERRY GI was charged for 4 gallons of gas even though I filled up the tank to the exact amount I took it at.
Kathleen SLocations professionalism is unmatched! They’re nice, funny, personable, compassionate and understanding. I have rented a uhaul before but have never ran into such good people.
Aronda WNOTHING! THIS LOCATION IS THE BEST!!!! FAST AND FRIENDLY SERVICE!!
gordon bI returned the rental 2 days early and promised a refund and never received it. I have reached out to customer service multiple times and no one is responding by phone or email. I had to purchase wiper fluid and the reservoir had a leak. No way to clean my windshield during a snow storm.No refund for the fluid. The representative lied to me then when the transaction was completed I am ignored.
DAVID BVery knowledgeable and professional.
Caslee SVery prompt service
Katie LThe two ladies that assisted me were very professional and friendly. I highly recommend this UHaul location, and will use them again if in the area.
Marvin ACustomer Service A+ , overall experience was great no suggestions for improvements.
Timothy PEverything from initial contact to return of the truck went exceptionally well. I am very satisfied with my experience with this U-haul office.
William PJust keep doing what you are doing. Miss Wendy was super friendly and helpful. The truck was in good condition and clean. The whole experience was so easy. I will definitely use this location in the future!
Lisa HNone
Christopher HShe went above and beyond! Great service!
Edward RHave spear tires on hand for unnoticed flats. I hitched the auto transport and saw nothing bad, until I put my vehicle on it. That's when you could actually see that a tire was flat. We had to wait about 3 hours to get roadside service because of miscommunication from the roadside service dispatcher.
andrew eSmoother process than pickup location. Clean, friendly environment and very easy to return equipment with plenty of space to accomodate.
DUANE ECouldn't have asked for a more professional associate, went above and beyond to answer all my questions and I was very impressed.
JAMES CKiara met us at the door. Was very polite and helpful. We moved back to NC from Florida. She was a delight and welcomed us home.
Kenneth CThey were very friendly and easy to talk with.
JULIA KThis Uhaul location always provides outstanding customer service. Just awesome!!
Courtney CNothing…everything fine as is.
Nathaniel WWendy was awesome!
Stephen SNot inconvenience customers when they reserve and get there and it's not available it happen to me 2 x not good
Derrick WThe customer service was outstanding. The entire process was handle very professionally and courteous . Will definitely recommend others as well do business with/at that location again.
COURTNEY CRead comment above
CHERYLYOLANDA BNone
Eric HNA
JAMES SSaved me a lot of time for a last minute move. Turnover time was excellent and great conversation in the mean time.
KERRY WOutstanding customer services!!!
COURTNEY COrdered dolly and was charged but never received it.
JESSICA GJust keep doing like you’re doing!! You all are the best!! Thanks. GB
GORDON BGET RID OF THE MOBILE SHARE 24/7 CRAP. IT DIDNT WANT TO WORK. THE OLD WAY IS WAY EASIER AND SIMPLER. IT TOOK ME 2 HOUR TO PICK UP A TRUCK.
Raymond BI put 30 miles on a small 10’ truck. I prepaid for 25 miles when picked up. I put over 2 gallons of gas in truck when returned, & then I was charged for 2 more gallons @ $3.50 a gal....thats robbery! Also, was quoted .49 per mile & then the next day quoted .59 per miles. Gas is $1.60 per gal today....& dropping drastically....why the increase? I ended up with Compass (& that’s fine) because Mac Allen Storage was very ugly & difficult to deal with. Due to the $$ I had to pay for extra gallons of gas....I may not use UHaul again.....really....over 4 gallons of gas for 30 miles on a small 10 ft truck!? Not good business
Susan BI did online check in but was had to go through the process at the site.
Michael ACustomer service great
Thomas UCustomers Service reps were very nice. Thank you also for your kindness and God bless you.
Pauliette BWorst experience I ever had with U-Haul. I had a confirmation number at another location, but when I got there, they didn't have my truck. Not sure what happened, but suspect they rented to someone else. In any case, after complaining the attendant made another reservation for a much smaller truck at this location. I had to have it back by 4 PM (which was extremely difficult for my schedule) and had to drive it all the way from Clayton NC to Goldsboro costing me an extra $30 in miles. My original reservation had me dropping it off in Clayton. I'm still unhappy with the entire process. How does a company lose a reservation that has a confirmation number? If you want more information please e-mail me back at: etheridgemarkc@gmail.com I'd like to hear what happened to my original reservation: confirmation number was 91376171 and when my wife made the reservation she confirmed it several times on the phone. Terrible process.
Mark EThis is the second time I have rented a utility trailer with a motorcycle chock and the second time the incorrect one was made available for pickup that did not have the motorcycle chock. The first time, I reserved the trailer online and the picture showed the chock. When I picked it up the attendant said the system does not distinguish between trailers with and without chock and I need to reserve them in person. The second time I went to a Uhaul facility and talked to a person. Explained the problem I had last time and I needed a trailer with a motorcycle chock. They assured me the system does differentiate between trailers and if the picture shows a chock then the trailer will have a chock. I found out this was incorrect when I picked up the trailer a few days later, it did not have a chock. Another one was available at a different location but it was very frustrating. Uhaul needs to inventory their trailers to specify trailers with and without motorcycle chocks. I was moving out of state and drove 200 miles to pickup the trailer to get my motorcycle. I would have wasted a lot of time and money if the correct trailer that I was promised was not available.
Jason DI used the 24/7 so was disappointed when I did not have a dolly I ordered. At check in the agent was very amenable though, and explained that dollies were rare like 'gold' and did not charge me.
Heather AThe woman who checked me out was very helpful.
Gary Si was pleased with the help given. the office manager was very helpful.
Walter DI had a horrible experience the person who rented me the truck was not knowledgeable of U-Haul policy they just took my money and played dumb as if they did not know or had never leased a truck before could not accurately answer questions
Gloria B