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ALISHA J
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always excellent service!!!
Jermaine BWindow, windshield and mirrors looked like they were in a dirt and bug storm, took me an hour to clean it all up. Inside had trash in doors and dirt on floor too.
JON AI was overcharged for fuel and a late delivery fee, even though I returned within the same day and with the same fuel gauge.
MIR QService and product are excellent!! Thank you for a pleasant shopping experience!!
THOMAS BNice people working at location.
NADINE WUnable to adjust mirrors. Need better mirrors
JAMES SSupply more dollies to help with the moving process. Other than that, service was awesome.
NOLA HNothing
DONALD SLo
Shannon FOver charged
Julia YKiara was very courteous and friendly. She was very knowledgeable of the area and helpful. Thank you!
Sheila Rnothing
wonda hThe employees were helpful and simplified the pick up process.
Brent PIt was very hard finding this location via GPS. I had to put in the name of the facility instead of the address that is given by u haul
Latoya EKeep going.
FRANCOIS CNo blankets, ticket stated full tank, it was not 1/8 below full.
jay WThis young lady was super nice and VERY fast in her customer service. Loved her!
Brian GCould use a little maintenance
Antonie CKiara Rawlings and Virginia were absolutely professional and courteous during the entire rental and return process. Made my hectic move just a little bit smoother and that was much appreciated.
Johnny SGreat service!
Harrell PNothing to improve at this location, fast service, and the staff was excellent, truly has service with a smile!
gary bNOTHING.
STEVE SNo issues.
Jimmy WVery friendly and professional.
Dawn CNeed to return my money faster
Charlotte HThe exterior of the vehicle was a bit dirty.
TERRY GI was charged for 4 gallons of gas even though I filled up the tank to the exact amount I took it at.
Kathleen SLocations professionalism is unmatched! They’re nice, funny, personable, compassionate and understanding. I have rented a uhaul before but have never ran into such good people.
Aronda WNOTHING! THIS LOCATION IS THE BEST!!!! FAST AND FRIENDLY SERVICE!!
gordon bI returned the rental 2 days early and promised a refund and never received it. I have reached out to customer service multiple times and no one is responding by phone or email. I had to purchase wiper fluid and the reservoir had a leak. No way to clean my windshield during a snow storm.No refund for the fluid. The representative lied to me then when the transaction was completed I am ignored.
DAVID BVery knowledgeable and professional.
Caslee SVery prompt service
Katie LThe two ladies that assisted me were very professional and friendly. I highly recommend this UHaul location, and will use them again if in the area.
Marvin ACustomer Service A+ , overall experience was great no suggestions for improvements.
Timothy PEverything from initial contact to return of the truck went exceptionally well. I am very satisfied with my experience with this U-haul office.
William PJust keep doing what you are doing. Miss Wendy was super friendly and helpful. The truck was in good condition and clean. The whole experience was so easy. I will definitely use this location in the future!
Lisa HNone
Christopher HShe went above and beyond! Great service!
Edward RHave spear tires on hand for unnoticed flats. I hitched the auto transport and saw nothing bad, until I put my vehicle on it. That's when you could actually see that a tire was flat. We had to wait about 3 hours to get roadside service because of miscommunication from the roadside service dispatcher.
andrew eSmoother process than pickup location. Clean, friendly environment and very easy to return equipment with plenty of space to accomodate.
DUANE ECouldn't have asked for a more professional associate, went above and beyond to answer all my questions and I was very impressed.
JAMES CKiara met us at the door. Was very polite and helpful. We moved back to NC from Florida. She was a delight and welcomed us home.
Kenneth CThey were very friendly and easy to talk with.
JULIA KThis Uhaul location always provides outstanding customer service. Just awesome!!
Courtney CNothing…everything fine as is.
Nathaniel WWendy was awesome!
Stephen SNot inconvenience customers when they reserve and get there and it's not available it happen to me 2 x not good
Derrick WThe customer service was outstanding. The entire process was handle very professionally and courteous . Will definitely recommend others as well do business with/at that location again.
COURTNEY CRead comment above
CHERYLYOLANDA B