Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Completed reservation online a day prior to the day the rental was needed. Arrived a few minutes before my scheduled pick-up. Completed the pickup requirements via the mobile app. Then all that was left was to get the key. Unfortunately, the key code to the lockbox was not made available during the check-in process. So I tried to get assistance from a rep at the office onsite but there was no one available and the office was closed (1PM--within their business hours). No posted time for a rep to return and no code for the lockbox. I then had to call the main # and the rep was very helpful in trying to get in contact with the onsite office or a manager. But this also lasted 45 minutes of me going back & forth with the rep and trying to figure out how to gain access too the rental. And also the option of canceling all together and going to another location since they're was no timetable for when I would get the key. Finally, the code for the lockbox became available (45 minutes later) and I was able to go about my business. It's unfortunate that this location isn't managed better because it's near my home and would be convenient for future rentals.

Rating:

1.0

Don’t lie to customer, the price was not meant the price was increased you never returned five calls and ignore to pay the refund of over charge to my credit card.

Rating:

5.0

Great customer service and multi tasking

Rating:

5.0

Staff was awesome friendly and courteous, eager to help my new rental spot !

Rating:

3.0

There was room for the truck, but the location was a bit sketchy

Rating:

1.0

My first complaint is not about this location per se, but about the fact that my pickup was changed to this location and my only notification was a single email that did not clearly state in the subject that my pickup location was being changed. “You U-Haul order has been updated” does not adequately convey “your U-Haul pickup location has changed.” The second issue is that the U-Haul’s gas was on empty when I picked it up. The gauge stayed 12 miles to go, and they did warn me about this at the location. However, despite me selecting empty during the online checkout process, immediately after checkout was complete, the receipt web page showed that the truck had been checked out with a quarter tank. I don’t understand how that happened, but I’ve now been charger an additional $30 for leaving the truck with significantly more gas than it had when I picked it up. That’s completely unacceptable.