Absolutely the best experience, the gentleman was very informative, and got us in and out quickly. Thank you
Deborah R
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man who checked me out was wonderful! Very personable. Explained things carefully. Called ahead to notify me about the lack of blankets and was very apologetic.
MICHAEL ABattery was almost dead. Early started 2 times so I left it running while we unloaded the truck. Advised customer agent of the issue when we returned the vehicle.
Timothy DGreat customer service
Ralph DThe gentleman who assisted me and the facility were great; I would rent from here again. HOWEVER, when I booked my order online, I also ordered hand trucks and a furniture dolly. I was contacted a few days later and advised my equipment pick-up location changed….no problem. I was never advised that the new location did not have the hand trucks or dolly. When I showed up, the gentleman advised me that he had no additional hand trucks or dollies available; it was not his fault. I then had to run around burning my truck rental miles to get hand trucks and a dolly. Needless to say, I was livid. Also, my truck was great, but the headlights were garbage…..that is the Ford Company’s fault. It seemed like I had two gas lanterns strapped to the front for headlights. Come on Ford…..in this day and age, every vehicle should be equipped with LED lights. U-haul needs to do a better job of having equipment available to the renter if the equipment is available at the time of order because the renter has obvious time constraints. I will strongly consider this blunder if I need to rent from U-haul again.
Britt KVery friendly staff
TERRY PTruck was dirty, didn't have pads or utility dolly I requested. Had to drive 20 miles to another location to get furniture pads but didn't have a utility dolly. I have used uhaul an easy 20 times and this was worst experience of them all.
Terry KOur rental experience was a very easy, efficient and pleasant. We would definitely recommend Compass Self Storage
JACK CI would appreciate if he told me going one way was a flat rate instead of telling me that it was going to be a hold on my card then charged me the full amount.
Shafon MHorrible smelled like smoke and was dosgusting. Had coffee stains and ashes everywhere
SIERRA VVery professional but kind service. Very affordable. Easy in and out. App available. Flexible reservation method.
Voytek KI worked with Scott at this location. He was friendly, professional and very helpful. I would recommend this U-Haul location based on my experience.
Daniel AMake sure the location is open at the time of a reservation and check the gas with the customer to get the actual amount in the tank. It was not an issue of concern because the rep was very understanding and helpful.
RICHARD CScott was absolutely Awesome will be going back if I move again
JOSEPH PI was overcharged both times I rented the U-Haul! Location does not accept cash! When questioned about the overcharge the man that was helping me said he didn’t do the initial rental that I had to call UHaul! Extremely unhappy! I was going overcharged by over $200!
SHANNON OVan was dirty inside cab. Manual window lever broken. Was not informed van did not have a ramp to load/unload. Not given an option to change van.
ANTHONY LMaintain the truck!!! Tha vehicle was in poor condition: Slow leak in tire throughout long- distance trip was VERY STRESSFUL. Plug-in ports non-functional so keeping phones/GPS charged was problematic. When truck downshifted, sometimes got stuck in low gear. Advertising on sides of truck claimed “gentle rider” and “fuel efficient” — it was neither. Previous user’s trash was under and behind seats. Very costly rental for such a crappy vehicle. Should’ve gone with Penske — better trucks, less expensive, “Neighborhood” U-Haul is an excuse for failure to maintain vehicles.
JEAN MVehicle transmission needs servicing for into and out of 2nd gear.
DENNIS JI have rented from them a few times they are an amazing place. I can't tell you how helpful they were how knowledgeable they were they're just an all-around great place to rent a U-Haul truck from
VALERIE MSuper service & facility. Customer service was awesome. Vehicle was clean and ready to go. Highly recommend Compass Self Storage.
JEFFRY NVery reliable and extremely competent. Perfect Service from the U-Haul team
FRED LI think that the operation being run here was the best it could be. Staff was extremely friendly and knowledgeable. The building, inside and out, was very clean too. Very easy to get a vehicle and return it. Well Done!!!!
Stephen OExcellent service
Nancy GThe trucks should have more than 1/4 of a tank of gas when picked up. I barely got started with my move and needed to get gas. Because of the weather all gas stations were out of gas. I returned the truck with almost no gas. I had no choice and I am sorry.
EDWIN JThe we are very please with their service andvrental
ADAM MThe gentlemen agent provided excellent customer service
ANTHONY LThe onsite customer service representative at the storage unit that helped me was very pleasant to work with and made the process very simple and quick.
JERRY SSuper experience!
Greneisha DTo be honest nothing everything was perfect. They are very welcoming and very thankful to use this location.
MNERVA HNothing needed to be improved.
JOE LThe staff was punctual and helpful. The dropoff process worked flawlessly.
Joe LThe vehicle was parked so close to the bushes I had to climb in from the passenger side when picking up the vehicle which made it a little inconvenient and difficult. Also only just above 1/4 of a tank of gas when picking up vehicle..
THOMAS DI was an easy and smooth process for pick up and return. Best experience in a long time, so glad I chose this location to rent the van.
STEVEN VGood location, excellent communication and customer service.
DEREK HNice lady who worked there and wrote down my concerns and made a few calls while I was there
james cSuper Easy to work with, very convenient!!
JORDAN RNo complaints, very easy return
Terry SThe check engine light was on right away and never turned off. Toward the end of the trip, the check traction control light was on. The truck also ran very loud. Overall, it worked perfectly for our needs though. Air conditioning worked like a charm, it was comfortable and the place we rented it was very clean and the employees were very friendly.
NICHOLAS MThere was water all over the floor in the back. Must have a leak. Other than that everything else was perfect.
lynn sFriendly, professional, convenient, great Customer service!
Robert RThanks
Lynette RThe gentleman who helped me onsite was great. However knowing I was driving the 15 foot truck to Maine from Florida it seems as though I would have been told there would be no cruise control and I would wind up with carpal tunnel of the foot, worsened sciatica and a family angry that it took me 4 days to get there. Nice job U-HAUL. YEP no repeat customer here.
Leeann FQuick, easy return. Very efficient. Very clean office area.
Paul CCharles on drop was outstanding and location could not have been more helpful and better. Charles helped back us into the drop location OUTSTANDING!!!!
Paul DVery friendly and helpful.
DENNNA GEasy to reserve online, easy pickup and return. I highly recommend U-haul !
Emerson NKeep doing what you are doing!!! Thank you very much to Charlie and staff!!!👍🏻👍🏻
Orlando RGreat experience! Wonderful staff who were so helpful. We are Seniors and so glad this facility is near us! Our truck rental was clean and well maintained. Highly recommend this location for any U-Haul rental or storage rental needs.
Terrell RI love this location. They are clean and very helpful.
Rich LGreat service, very kind people.
Walter VPerson on duty was very helpful
Francis LInside of truck was dirty and did not have van or blankets I had reserved.
Bruce TOur reservation was changed to a location that added a total of 1 hour commute time and we had a very short window for move
Scott Bnothing it was great!
Margaret BPatty is always very cheerful and helpful.
Liz JThe truck ran ok and did what I needed to do. There were some ABS lights on the dash but on a nice sunny day on blacktop that was a non-issue. Would I rent from again, yes. The lady at the desk was very nice
Jerry SIt was a great experience. Very professional and outstanding service.
Larry LPatty Davis was very helpful. A real asset to your operation
J CEverything was good...took a bit to get checked in with the system being a little slow. Employees were friendly and helpful.
William BThe check engine light was on. The truck lunged forward and brake did not hold it from moving forward for a couple seconds when 1st started and put into gear in the morning. Patty was great to work with!
Curtis BVehicles should be test driven and inspected before being rented out. My truck was not and was unsafe to drive. The steering was so bad I had to counter -steer for 1000 miles. If you weren't careful the truck would have put you in a ditch. The exhaust had a leak right behind the cab that was so loud it was embarrassing and you could not talk to the person in the can with you. Very disappointed in the equipment and was not worth the money I spent for this truck.
Adriana F