Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mark F.
Rating:

Customer did not leave a comment.

KIMBERLY S.
Rating:

Customer did not leave a comment.

Marilyn H.
Rating:

Customer did not leave a comment.

garry B.
Rating:

Customer did not leave a comment.

Kevin B.
Rating:

The "touchless" check-in failed and wouldn't tell me how to get access to the key. I had to go into the building and then the person at the desk was able to take over and finish the transaction. He was very courteous and helpful.

Ron N.
Rating:

Customer did not leave a comment.

Jayanth M.
Rating:

good deal.

Dennis N.
Rating:

Customer did not leave a comment.

Craig S.
Rating:

Customer did not leave a comment.

James S.
Rating:

App to check vehicle in/out was not user friendly. Indicated my cell number and my wife's cell number BOTH were used to rent the vehicle. Had to enter another number for verification and then totally reload to get the thing to work. There was a $25 cleaning charge added that was in NONE of the estimates for this rental. Must have been in your fine print. Not a very good experience at all.

David N.
Rating:

Rep did not help us find a return location and finding one was very frustrating. We went to two locations and both were closed. We finally called Uhaul and they told us our return location address was already set up but no one notified us of the return location.

Jeff A.
Rating:

Customer did not leave a comment.

Mazen S.
Rating:

He helped me to fix my problem because of the bad customer service was in pickup location

Martin C.
Rating:

Customer did not leave a comment.

Andrew L.
Rating:

Customer did not leave a comment.

Harry J.
Rating:

The lady who helped me with everything was amazing, loved her customer service skills! I just can't remember her name!

Charity W.
Rating:

The truck didn't not run well, I only moved 20 minutes away, I'm so glad I didn't have to drive this vehicle to another state. The truck didn't want to accelerate, it felt like it was in bad need of a tune up, and there steering was out of whack. The truck wasn't ready when we scheduled it to be picked up. We had to wait for over an hour to pick it up, and then we were told we needed to have the truck back 2 hours earlier than what we reserved it for. Honestly I would not recommend uhaul to anyone, this was my 1st time using your company and it will probably be my last. Moving is hard enough and uhaul made it worse.

ROBERT O.
Rating:

Very friendly. Speedy pick up and return. Best service I have ever had with U Haul.

Deborah W.
Rating:

The gentleman was very kind and helpful and even came out to personally see that my tow dolly was hooked up correctly... was super kind during the whole process. I will use this location from now on.

Paul C.
Rating:

Thanks great service

Robert H.
Rating:

Everything was excellent. Pickup and dropoff was quick with no problems. Uhaul personnel were efficient and friendly. I would recommend to anyone, needing to move in these difficult times use this uhaul location.

Sheryl H.
Rating:

Customer did not leave a comment.

Jennifer M.
Rating:

It was easy. This method worked well for me.

Ronald K.
Rating:

Customer did not leave a comment.

Jonathan P.
Rating:

The truck had a cracked side mirror and was having mechanical issues. The check engine light came on while I was going to drop it off. The heat wouldn't stop blowing out as well

Christopher L.
Rating:

Customer did not leave a comment.

Josh J.
Rating:

Check the gas our truck was on half full and we put it back the same way and got charged and we cleaned the truck and got charged returned it the same day and got charged it was the responsibility of the worker to check the gas not happy with this at all

Tommy H.
Rating:

Customer did not leave a comment.

Kimberly L.
Rating:

Checking the van back in after hours was a nightmare. After being out in driving rain and totally unsuccessful we returned the next morning at the opening of the store and learned from another agent that we did not have to drop it off the night before at all. That would have been nice to know. Getting the GPS to work so the location is recognized would also be awesome. It apparently is a known problem.

lucinda F.
Rating:

Customer did not leave a comment.

Dale Y.
Rating:

Great customer service.

richard K.
Rating:

Customer did not leave a comment.

Jerome R.
Rating:

I got a msg telling me that someone would call me the day before the pickup. No one bothered to call and I had no idea what I was supposed to do.

Judy T.
Rating:

Customer did not leave a comment.

Ray B.
Rating:

Customer did not leave a comment.

Susan V.
Rating:

Customer did not leave a comment.

Amanda G.
Rating:

Customer did not leave a comment.

Tom D.
Rating:

Customer did not leave a comment.

Kyle M.
Rating:

Customer did not leave a comment.

Adam R.
Rating:

The location and the truck were fine. The experience getting the truck was a nightmare. Because I was picking up and dropping off after hours, I was told I would need to use the UHaul App. I made the reservation on the phone, which was fine. However, the experience using the app to pick up and drop off the truck was terrible. The app showed incorrect information about the rental (wrong pick up location and incorrect charges). The funds held on my card were double what the rental called for. When I dropped off the truck, the charges shown in the app were triple what I was told when I made the reservation. Everything else was fine though. It seems that Uhaul has some serious problems with their system talking with the app. If those problems were addressed, then it would be a much better experience.

Kimberly M.
Rating:

Customer did not leave a comment.

patricia B.
Rating:

Customer did not leave a comment.

Stephanie E.
Rating:

Customer did not leave a comment.

Ronald B.
Rating:

My scheduled time to pick up a U-Haul was 5:45 PM. I canceled that and made it for the next day at 12. When I went to pick up the U-Haul I had to wait a half hr before being wasted on. Then the u-haul it wasn't there at Monmouth St. I was sent to cold Springs to pick up a truck there . when I arrived no one was there and I waited again for 20 minutes. But the lady that finally did get there took care of us real well very kind. Hope I never have to use U-Haul again.

CLINTON I.
Rating:

Customer did not leave a comment.

Kevin D.
Rating:

Customer did not leave a comment.

Larry L.
Rating:

Customer did not leave a comment.

joseph D.
Rating:

top notch clean friendly helpful

dustin D.
Rating:

Inside of the truck was a little sticky, looked like someone spilt soda or something in it, as well as animal hair, also the mobile pickup took way to long, I waited around 15 minutes for the agent to verify an alternate phone number because my dad that was with me had forgot his cell phone at home. Drop off was fine but pickup was very inconvenient

Kristin S.
Rating:

Easy and good se

Caleb T.
Rating:

Picking up the vehicle with the app took far too long. We had to wait 20 minutes for someone at UHaul to verify our information.

Dean J.
Rating:

The location was fine. It the overall U-hall. When scheduling do not schedule truck back to back. We were guaranteed a truck at 3:00PM and the truck was not returned until 3:10 and then it had to be cleaned. We did not get truck until almost 3:30. Also website not easy to file a grievence.

Michael P.
Rating:

The clerk was very courteous and helpful the u haul computer system was having problems the clerk had to submit my information twice so I had to wait a long time on that.The equipment was sub par,loose steering & basically wore out

rebeka F.
Rating:

Customer did not leave a comment.

james M.
Rating:

Customer did not leave a comment.

Susan S.
Rating:

The truck was great. However, the code we were given to the storage room we had rented did not work and we were not able to return the truck or store our items until then next day, when the office opened. The manager was very helpful and made accommodations for having caused the problems with then entry code. We should have checked out the code before we left with the truck.

Michael P.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

It was an imposition for the rep who checked me in

Lyndsey M.
Rating:

The man that checked me in was rude and harassed me from the moment I walked in the door. He had a comment and issue with everything. I will be picking up from another location in the future if I decide to use U-Haul again.

Ryan R.
Rating:

Customer did not leave a comment.

Sharon H.
Rating:

Customer did not leave a comment.

George L.
Rating:

The location was not the problem the ratchets for the straps where froze up I had to spray with wd40 had a 25 dollar gift certificate I wasnt allowed to use

NATHANIAL H.
Rating:

I had to drive to 3 different locations and was told I could get my cash deposit back. Since I couldn't afford to fill the tank again after driving all over I was charged 60+ dollars just for gas That's disgusting and just because of that I won't use u haul again. The rest of my deposit wasn't even able to be given back to me in cash, like I was told it would be by MULTIPLE different people. I will definitely let all the people who say they are going to use a u haul to be careful cause you will get screwed. It's really not necessary at all. Maybe look into different moving companies.

Phil C.
Rating:

Customer did not leave a comment.

Donna M.
Rating:

Very happy with the proccess.

John T.
Rating:

Customer did not leave a comment.

Derek S.
Rating:

Customer did not leave a comment.

Leonard F.
Rating:

Quick and easy, friendly service.

Marianne W.
Rating:

My original reservation was for a location that doesn't exist. Wheels and deals 5600 Alexandria. No-one seem to know why or what was going on. This wasted over an hour and very frustrating. I recipted my change in registration 2 hours after I picked up my truck. Your inline service needs updated and monitor better

Jerome anthony M.
Rating:

Customer did not leave a comment.

Larry T.
Rating:

Customer did not leave a comment.

Ray P.
Rating:

I had a terrible experience all around. My pickup location was changed and I was not notified. So on the day of I wasted my time and gas driving all over to get to my pickup location after going round and round with customer service. When I finally got to the pickup location it was a complete sheet of ice and not conducive to towing. The trailer itself was wet on the inside and so was covered with ice inside. I had to slip and slide to load my furniture inside and it was soaking wet when unloaded thanks to the ice inside. This was a terrible experience all around I will not be in a rush to use this service again.

David S.
Rating:

No complaints! Weather was challenging, Mark was helpful on a rain soaked day!

Matthew P.
Rating:

The mobile drop off check in said that there was an orange box labeled U-haul for the keys. After searching the perimeter multiple times, there was not one to be found. I had to call the toll free u-haul number and they were not able to inform me of where the box was located and said that I would have to take the truck to an alternate uhaul location. I then saw that there was a slot on the building door where keys can be slid in. It was poorly labeled with small print and was not orange like the u-haul brand. It was a very frustrating experience.

Gerald L.
Rating:

Customer did not leave a comment.

Andy R.
Rating:

Understanding when dropping off late due to an inability to access storage unit with uhaul bc of size

charles G.
Rating:

Helpful and informative. Truck was ready when I arrived to pick it up. Thanks

LJ F.
Rating:

Customer did not leave a comment.

Bradley T.
Rating:

Customer did not leave a comment.

Charles O.
Rating:

The truck stalled out on me doin 55 mph on aa high way 3 times an brakes dont work when the truck is not on it didn want to shift gears an got charged full price for it when that could of killed me an my fiance im not using these trucks again an ill be sure to let all my friends an family no i feel like i got ripped off an it cost me way to much in gas from not shifting right

Sandra B.
Rating:

May the move perfect.

Anne S.
Rating:

Customer did not leave a comment.

Angel H.
Rating:

Customer did not leave a comment.

Sam H.
Rating:

Great experience! I would recommend this location. They worked with us to complete a last minute office move out by providing the only truck left in our area not rented for the Labor Day weekend. Our agent was courteous and informative at 9a.m. On a Saturday morning!

Mark W.
Rating:

All were helpful, informative, and a pleasure to work with. Treated me great. Excellent! A++.

SEAN C.
Rating:

Customer did not leave a comment.

Bradley B.
Rating:

Customer did not leave a comment.

David M.
Rating:

after renting a truck and dolly, I was charged $7 for use of the dolly that came with the truck, after I was told the seal was broke from the renter before me.

Shadi M.
Rating:

Customer did not leave a comment.

Melinda A.
Rating:

Customer did not leave a comment.

angie V.
Rating:

the two men were completely annoyed that I was dropping off the trailer.I was told I could drop it off anywhere. They continued to talk down to me the entire time i was there.Even became angry when there was a dolly in the trailer that was not on rental agreement,i obviously didn't put it there A terrible experience

Leroy H.
Rating:

Not much room to maneuver the trailer around.

Randall S.
Rating:

Customer did not leave a comment.

Brandy B.
Rating:

Customer did not leave a comment.

THOMAS A.
Rating:

quit screwing up reservations.

jane B.
Rating:

Customer did not leave a comment.

Guy C.
Rating:

Customer did not leave a comment.

David S.
Rating:

TERRIBLE! So we set up a 24/7 self-pickup online. It was before their store hours because we wanted to start moving early. Someone in their office screwed up the order so we had to wait until the office secretary came. She was friendly about helping us, but then basically try to blame us for choosing a self-service and that we shouldn't do it. Blame the customer for trying to be efficient? Really? Don't use these people! Thank God we weren't in a rush. I can't imagine families who want to get going early and be screwed over by these people.

Nick B.
Rating:

Keep the rental location the same as when I booked it. I was notified 2 days before the rental date that the location had changed to a store that was much farther away. There were 3 other locations that were closer and 2 0f the 3 had the same equipment.

Ray H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top