Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

James N.
Rating:

Customer did not leave a comment.

Jason P.
Rating:

The lady at the counter was friendly and everything went smoothly.

Vicente B.
Rating:

Great costumer service,thank you so much for make,my life easy

Katonyia F.
Rating:

The interior was clean but the exterior was dirty. The keys were not in the truck and it wasn't ready had to go inside to complete rental.

Nancy R.
Rating:

Both attendants were very helpful, nice people with great attitude towards clients.

frank L.
Rating:

The vehicle was clean but upon preparing to return it, we found packs of cigarettes under the driver's seat! So it was cleaned but apparently it was not thoroughly inspected. Other than that, the vehicle was fine. The agents at the location were very friendly, helpful, and knew their jobs well. Great customer service and solid equipment! Thank you!

Sterling C.
Rating:

Customer did not leave a comment.

Beverly W.
Rating:

Excellent service. I needed the 10 truck at 1 PM on November 1. With my birthday being on Halloween, I forgot to set my clock back. When I arrived at. Compass, the representative said I was early. She didn't get upset but was more than understanding. The process was very easy. I will use this location again.

David O.
Rating:

Better details . Let them know everything ahead of time.

Johnny C.
Rating:

Customer did not leave a comment.

Jody K.
Rating:

The gentleman that rented the uhaul to me was very pleasant and efficient!

chelsi W.
Rating:

I dropped off after hours.

COURTNEY W.
Rating:

Customer did not leave a comment.

Latisha K.
Rating:

N/A

Doug B.
Rating:

Customer did not leave a comment.

michael B.
Rating:

Truck was not available at the preferred location. Had to go to another location for pickup.

Rhonda H.
Rating:

Sharon was extremely helpful. This location is the best. Customer service was stellar. Don't change anything.

Norman H.
Rating:

Stay the same and not change attitude continue helping customers

CHANAVIEA J.
Rating:

Customer did not leave a comment.

ethel W.
Rating:

Nice Abe respectful

Arlo R.
Rating:

Customer did not leave a comment.

Carol V.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

Customer did not leave a comment.

Arnold S.
Rating:

Customer did not leave a comment.

DONNA T.
Rating:

Customer did not leave a comment.

RICO B.
Rating:

Customer did not leave a comment.

Edward S.
Rating:

Customer did not leave a comment.

DAVE S.
Rating:

Customer did not leave a comment.

Samahani N.
Rating:

Ilike your your sevice

Simon D.
Rating:

Truck would not start. Had to find another truck, which I had to drive to a different location. Truck was so old! Got stopped by police, back lights did not work, that was fun driving at night. Got a warning, not ticket as cop was cool as my wife was following behind us. The whole experience cost me more than my rental as I had to pay my professional moving laborers more because of U-Hauls screw ups. Never again will I give them my business.

kim G.
Rating:

The staffing at this location was amazing

PATRICK A.
Rating:

The 20 foot trailer i rented was not clean at all it had CAT har all over it now i have a huge sinus infection it was in the cab and in the bed of the truck. i have pictures of all of it please get back with me so i can get the pictures to you thanks

Mickey Q.
Rating:

Customer did not leave a comment.

Robert H.
Rating:

Good customer service.

Mary C.
Rating:

Customer service administrator was very rude and not helpful. Charged me for fuel after I has filled it up and left more fuel in it than was there when I picked it up

WILLIAM M.
Rating:

Nothing. I had a great experience. The gentleman working there. Got me in and out quickly. (Picking up and returning)

steve R.
Rating:

Customer did not leave a comment.

Leana I.
Rating:

Customer did not leave a comment.

Diane L.
Rating:

Customer did not leave a comment.

Ronald L.
Rating:

Customer did not leave a comment.

PATRICK C.
Rating:

Customer did not leave a comment.

Jesse R.
Rating:

Customer did not leave a comment.

Dennis F.
Rating:

Very nice and clean atmosphere

Betina H.
Rating:

I have used this location several times over the years and have always been pleased with the service and the equipment

Scott H.
Rating:

You rented a truck to a false name and email account! I have never lived in Tennessee and did not rent anything. Way to check ID people! Caused a whirlwind of shit for me to address!

Connie F.
Rating:

Customer service was exceptional. I had to change plans due to an unforeseen problem. UHaul and Compass Self Storage accommodated my changes and helped make my moving day less stressful. Thanks so much!

David D.
Rating:

Customer did not leave a comment.

Wanda R.
Rating:

The service that was rendered to my family was absolutely excellent! From Mr. Mark to Ms.Sharon their customer service was Very professional. I greatly appreciated all their help. My day was down until I showed up at Compass. Thanks so much

Elizabeth N.
Rating:

Customer did not leave a comment.

javosia B.
Rating:

Customer did not leave a comment.

Jordan T.
Rating:

Not overly impressed with the customer service I received. Employee seemed angry and like he hated his job and didn't want to be there, but he was knowledgeable and got the job done.

Wendie K.
Rating:

Everything was great.

nancy R.
Rating:

Customer did not leave a comment.

darlene H.
Rating:

Couldn't find anything wrong to complain about. It would be nice for cheaper local mile rates

Patricia B.
Rating:

Customer did not leave a comment.

John M.
Rating:

It took me while to find because there was no U-Haul sign on the office. Other than that, walking across railroad tracks was difficult since I am

Carren R.
Rating:

Given I had uploaded my license, reserved a truck a week in advance and rented two other times from U Haul, I would have expected a quicker check in. I had to load my license again and wait on approvals. I would have expected the approvals to have already been done when I choose to pick up online. Checkout was great, truck was clean, no problems.

Sandra H.
Rating:

Customer did not leave a comment.

Stephen F.
Rating:

Customer did not leave a comment.

Omaira R.
Rating:

Customer did not leave a comment.

Jodi C.
Rating:

The cab smelled like someone had just smoked 3 packs of cigarettes immediately before I first unlocked the doors to get inside. Once I got the truck to my house and opened the back gate, the box was filthy with dust, dirt, dead bugs, and a terrible odor, as well. There were also questionable stains on the interior walls that appeared to be blood. Not sure what the process is on cleaning the trucks after use, but this one needs some TLC. I don't understand the advertisement of the $19.99 start fee on the back of a truck but charge me $100 for a move that was 50 miles round trip that was completed in 8 hrs. Will not be using UHAUL again.

Girgis T.
Rating:

Please, your customers don't read the policy and rules perfectly. So, please adjust this condition ( if your customer yeturned the th trust over gas (more than the required) refund the difference to your customers because this is the fair

Carolyn L.
Rating:

Customer did not leave a comment.

Debra R.
Rating:

Walking over the railroad tracks is an issue to get truck from lot.

Charles O.
Rating:

Customer did not leave a comment.

Kacie D.
Rating:

The guy at the front desk was exceptionally rude. He literally turned his back to me and spoke, explaining the contract and terms of the rental. When we pulled around back to get the truck, he pointed toward the truck. No manners and extremely disrespectful.

Carlos H.
Rating:

Customer did not leave a comment.

Karen B.
Rating:

This was a hreat experience. Friendly, courteous customer service. Van was clean, dro e well, no ossues.

CHARLOTTE H.
Rating:

This place is awesome! The staff, Marc and Susan are so friendly and helpful, and I will miss them. I rented for 18 months. The facility is very clean. I highly recommend it. Thank you

James W.
Rating:

Customer did not leave a comment.

Deidra K.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

U Haul changed our pick up location and it was 30 minutes further away, causing some extra driving and extra time. But the location itself was fine and the customer service was helpful.

Mary H.
Rating:

Customer did not leave a comment.

Audry L.
Rating:

Customer did not leave a comment.

OMER A.
Rating:

Customer did not leave a comment.

Montea M.
Rating:

Customer did not leave a comment.

Sandra B.
Rating:

Customer did not leave a comment.

Gary H.
Rating:

I never even got my 24hrs i guess i wasn't worth renting too as the other person gets it for 24hrs but i didn't why its not fair an i couldn't even get a discount either its like they were telling me go screw my self WOW

BRENDA S.
Rating:

I was informed of mileage/gas/insurance, but the extra fees other than tax, I was not informed about and don't understand what it's for.

Kayla R.
Rating:

Clean the truck, and teach employees to greet customers instead of saying next to nothing to you the whole time you are in the store/being “helped”

Yoni D.
Rating:

Customer did not leave a comment.

MANOTH R.
Rating:

Customer did not leave a comment.

Charles D.
Rating:

Customer did not leave a comment.

geary F.
Rating:

I liked the fact I could drop off the truck after hours and not have to stand in a line and go thru more paper work like when I picked it up. Just park the truck and turn in your keys and contract in a drop box. That's the way it should be. AWESOME

Debra S.
Rating:

An overall great experience.

Jim C.
Rating:

Customer did not leave a comment.

MICHAEL S.
Rating:

I dropped the truck off after hours which was a good feature. I also had called while the office was open and told the U-haul staff about the problems I had with the truck. I've rented trucks many times in my life to move my family and this truck was, by far, the worse truck I've ever leased.

randell H.
Rating:

Customer did not leave a comment.

Hannah A.
Rating:

Customer did not leave a comment.

Alexia T.
Rating:

Customer did not leave a comment.

Stephen M.
Rating:

Customer did not leave a comment.

Abdul A.
Rating:

Everything was awesome

Casey H.
Rating:

Customer did not leave a comment.

Paul V.
Rating:

Customer did not leave a comment.

robert D.
Rating:

Customer did not leave a comment.

Peter A.
Rating:

Customer did not leave a comment.

Herbert N.
Rating:

Customer did not leave a comment.

Bill B.
Rating:

Customer did not leave a comment.

Ronald W.
Rating:

Customer did not leave a comment.

Lino D.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top