Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Worst u-haul experience I have ever had! Will not be coming back. Check in was confusing, truck was dirty, literally on E as we turned it on.

Rating:

4.0

The lot where the trucks are is off of a street different from your address, which was a little confusing. Clarifying the address where the lot entrance is would help. We picked up and dropped off online

Rating:

3.0

I agree with the invoice of $116.21. I don't understand how I got a charge of $13.92 afterwards. When I didn't receive receipt or invoice for that charge.

Rating:

3.0

The truck was dirty both inside and outside. It had not been washed and the inside had mud all over the floor boards.

Rating:

5.0

the vehicle was dirty, the seat would not adjust and it rode pretty rough.

Rating:

5.0

Staff 10 out of 10 Lady by the of Nellie Adam's took care storage 🔒and truck rental

Rating:

5.0

Absolutely nothing the customer service was excellent and she was very helpful!

Rating:

3.0

Location is fine but the app took an hour to get approved. This will keep us from using U-Haul again.

Rating:

5.0

Excellent service.🙏

Rating:

1.0

If there are extra steps required for out of town license that should be communicated If you text someone and say someone should call shortly…someone should call shortly

Rating:

5.0

Very recommended 👌

Rating:

3.0

Rented a moving truck and reserved a storage unit together. Grabbing the rental was easy but when it came to getting into my storage unit it was a disaster. I was on the phone for 2 hours just to be told I couldn't be helped. I ended up having to cancel the storage unit and get another storage unit from another company. This also resulted in me having to keep the truck for another day. The Uhaul charged me for extra mileage plus gas, even though I filled the truck back to its original amount. I called to get the $60 extra charges refunded and they did that thankfully, but It still was a stressful experience.

Rating:

5.0

Very nice service

Rating:

5.0

Very helpful staff.

Rating:

5.0

Everything was great

Rating:

5.0

The attendant at Compass was super helpful, super friendly and very efficient. No issues at all with truck pickup; smooth transaction. Thank you!

Rating:

5.0

Every one we dealt with worked in a very professional manner and things were done in excellence.

Rating:

5.0

This location was great. The Dekalb pickup location I spoke with a guy on the phone- the rudest, more unprofessional encounter I have ever had in my entire life. He was blatantly mocking me and laughing in a condescending way throughout the conversation of me simply asking how to go about switching the pickup location. Once transferred to this location of compass storage- experience was amazing!

Rating:

5.0

Easy drop off, and friendly service.

Rating:

5.0

Drop truck off at 10: p.m. and had no interaction with anyone

Rating:

1.0

You give the address for a Storage facility and allow 24 hour pickup. The problem is that the actual parking lot that has the Uhaul vehicles is in an unattached lot behind the storage facility. There is a railroad track between the two and the only way to access the Uhaul trucks is to leave the facility, drive down the road to cross the tracks and then enter the from a completely different road. Unfortunately I parked in front of the storage facility, unable to see that the trucks aren't even located there nor can be easily accessed. The fact that no one was working there to help only exasperated the entire situation. The app was glitching so I had to call the number for help. It took well over an hour for the agent to override the issues caused by the app and things entered wrong in my reservation that I also placed on the phone days earlier. The agent I spoke to to help find and get the vehicle was very nice and patient, and I truly appreciated it since everything up to that point was a nightmare and continued to get worse. Unfortunately the drop off location I initially chose when making the reservation days earlier was no longer available. So I had to drive further to one that was. This cost me more in gas and caused me to go over the milage. I wouldn't of went over if I had been able to drop it off at the initial place I had reserved. So this cost me more money. Then when I was ready to return, the app still kept reloading the same page, not continuing to the next page to allow me to start the return. I had to call customer service again to have them do it. All in all, unnecessary hours lost due to the poor app, incorrect reservation info entered by phone agent days prior, unclear information on actual location of trucks, multiple phone calls for help, and longer drive to drop off. Then more money lost to extra miles and gas. It was a horrible experience. The only good parts were the polite phone agents I spoke to today for the pick up and drop off. Unfortunately, due to all the other issues I had, I would never recommend this service to others.

Rating:

5.0

Thanks so much!!

Rating:

5.0

The manager in Smyrna TN was awesome and we will always use their location.😃 But, The online service was not very good at all. The rep did not put in the information we ask and she confirmed she did. People want a paycheck, but they don’t want to do the work. Pretty sad work ethic.🙃

Rating:

3.0

The oil leaked BAD all over the driveway and the truck was very rough driving. Also the 2 dollys were not in the truck as requested and billed for.

Rating:

3.0

Truck was reasonably clean, didn't expect sparkling clean. I rented a dodge ram truck, drove it 33 miles. Fuel economy display says average is 20 mpg. Refilled gas with 1.948 gallons and was still charged for 2 gallons $6.75 fuel charge. Does this truck only get 5 mpg??

Rating:

5.0

All goid!

Rating:

5.0

Seamless no issues

Rating:

4.0

newer trucks maybe idk?

Rating:

3.0

Having to go on a completely different street in traffic to pick up the U-Haul is ridiculous.

Rating:

5.0

Customers Service was great! One of the ladies noticed me giving to St Jude box, she happily acknowledged it and said thank you. I returned the truck and locked the key inside The employee was so kind and calmed my fears of my wrong doing.

Rating:

5.0

Marah provided excellent service from start to finish! Her coworker was also helpful and friendly. Highly recommend.

Rating:

5.0

Employees was very friendly and helpful.

Rating:

5.0

The latch for the lock was broken, I called roadside assistance and within an hour it was fixed. Fast service! Customer service is great as well. Thanks guys!

Rating:

5.0

Stephanie, was knowledgable, friendly & helped me in every way possible with my truck rental. She made the process easy and pleasant. As the face of Uhaul and Compass Storage, she represented the business in a great way. If I ever need storage or truck rental again, I would definitely return after my customer experience. I would recommend this business to anyone else too!

Rating:

5.0

I had only went to one other U-Haul place before this one. The first one's customer service was average and overall not the best. This location however had amazing customer service and was amazing in helping me out as a first time renter. I would go here a million times again if I had to. They were so respectful and understanding and clarified any questions I had.

Rating:

2.0

I kept calling this morning to speak to someone at the Front Street - location in Smyrna, TN. The young lady I picked up the truck with was great but when I returned the truck the young man there was very rude, not helpful, nonchalant and was not answering the phone when I tried calling. I called 10 times and no answer at all. Beware of this location very unprofessional.

Rating:

5.0

Truck had drink spills and a torn part on the passenger seat. Overall was pretty clean. Staff were wonderful!

Rating:

5.0

Thank you for going above and beyond to help me out! - Debbie Mann

Rating:

5.0

U-Haul @ 200 200 Front St Smyrna, TN 37167 1 (615) 220-9580 Inside the storage company This is the best place in the area to rent U-haul from, the people are friendly and make the process easy. They are staffed and open (at the site) during business hours, equipment availability is there when they say it is. 5 STARS

Rating:

5.0

Condate continue doing what you are doing great work.

Rating:

5.0

Nothing to improve. It was an easy and simple process. The truck was perfect!

Rating:

4.0

I returned the truck after hours and the key would not fit in the slot. Apparently, someone else had done the same thing. As I was trying to get the key to fit, the front of the box opened. So, I placed the key in (along with another key) and shut the box closed. Otherwise a good experience. Marah was very nice.

Rating:

1.0

It is too expensive

Rating:

4.0

The drop off spot was not marked clearly. The staff was very helpful.

Rating:

5.0

Have full tank of gas in the truck. Goes out full, bring back full

Rating:

5.0

The lady that assisted me was friendly, kind, and courteous. Fabulous experience!

Rating:

3.0

I had made a reservation days before the rental… when I couldn’t make it to Nashville, I had to get my daughter and her boyfriend to pick the truck up and the girl canceled my reservation and then re-created a reservation and Jake Skinner‘s name and it was a lot of drama and I don’t appreciate it. I don’t even think that we got a 20 foot truck but whatever.

Rating:

5.0

The truck seemed rather old but it got the job done.

Rating:

4.0

Good Customer Service!

Rating:

3.0

I was told that i was required to add insurance when I didn’t want to

Rating:

4.0

Can not think of any thing.

Rating:

1.0

The truck I rented should not be in service. Looks like previous damages have never been fixed. Truck itself looks like crap. Sounds like crap too. It was filthy when I got in it. The brakes squealed so loud! The transmission would slip every once in a while making me afraid I’d get stuck somewhere. Trying to keep the truck in lane was a pain in the ass. It needs an alignment bad! After this experience I’ll probably never rent a U-Haul again. I wish I could get a refund.