Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

365 reviews

2020 Northside Dr   Hebron, KY 41048

(859) 371-1606

Hours

  • Mon–Fri
    9:30 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–3 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Services at this Location:

Contact Us

(859) 371-1606

2020 Northside Dr
Hebron, KY 41048

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–6 pm
  • Saturday
    9 am–5 pm
  • Sunday
    10 am–3 pm
Special Operating Hours
  • 12/25/2022: Closed
  • 1/1/2023: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

wendy B. 
Rating:
5.0

I really liked the way I can search all the sites in the area to find the trailer I needed. However, it would have been easier for me to enter what I needed and you to tell me where you had them in my area then I could just pick the site. Still a pretty easy process. Thanks

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Kara M. 
Rating:
3.0

It could use some more parking area for the equipment.

Franklin M. 
Rating:
4.0

Customer did not leave a comment.

Constance S. 
Rating:
1.0

No one present, have return time posted, rep arrived 20-25 late than posted return time, rep stated expected return next day, I stated that rental was for up to 2 days and I could return anytime before. Would not recommend! ! ! !

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Office staff was amazing. Extended contract without any questions due to timing issues. We'll done!

Daniel W. 
Rating:
5.0

Lady who help me was great! Truck was like new Very good experience

Ted T. 
Rating:
5.0

Customer did not leave a comment.

Summer S. 
Rating:
5.0

Customer did not leave a comment.

Kristin H. 
Rating:
4.0

It was my own fault but the lady at the pick up location stated that the fuel tank was on half full but when I got in the truck which was sitting on a slope it did appear to be half full but once I got the truck on flat ground and was a few miles away from the facility I noticed the tank was not at 1/2 full it was 1/8 of a tank less than what was stated on the paperwork and what she told me

Michael S. 
Rating:
5.0

Worked out perfect. Drop off at the Same location we had to unload some crates into storage.

JosephD J. 
Rating:
5.0

Customer did not leave a comment.

KEVIN PATRICK C. 
Rating:
5.0

Very helpful employees.

JACK H. 
Rating:
4.0

Customer did not leave a comment.

Zoe B. 
Rating:
1.0

The trailer that I got from them was not good to use and I had to stop 4 hours to wait for the road assistance in the highway.

BASIL A. 
Rating:
5.0

Maddie and Melany are awesome! Sorry if I misspelled their names…

STEPHEN L. 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO O. 
Rating:
5.0

Customer did not leave a comment.

CARLOS E. 
Rating:
5.0

Customer did not leave a comment.

Lauren S. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

SARA M. 
Rating:
5.0

The overall pick-up experience was very good and the manager was extremely helpful. We will need to rent one more truck to finish our out of state move and plan on using this location again in a few weeks. *Please see the comments below regarding the condition of the truck.

TODD M. 
Rating:
4.0

In my reservation i chose not to have insurance added and it was added anyway.

WHITNEY K. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Everything was handled excellent and I was taking care of

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

RAHAMAN S. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
4.0

Customer did not leave a comment.

JEANIE P. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

gaylon W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

george D. 
Rating:
5.0

Customer did not leave a comment.

diana W. 
Rating:
5.0

Customer did not leave a comment.

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Judy A. 
Rating:
5.0

Nothing

David M. 
Rating:
5.0

Everything was excellent!

John B. 
Rating:
5.0

Customer did not leave a comment.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Jonathon R. 
Rating:
5.0

Customer did not leave a comment.

Chadwick M. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
2.0

Customer did not leave a comment.

Jon B. 
Rating:
3.0

Customer did not leave a comment.

Janet S. 
Rating:
1.0

Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.

Steven G. 
Rating:
5.0

service was great

JOSHUA A. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Crystal B. 
Rating:
5.0

This is the only uhaul place where i never have an issue

sandy W. 
Rating:
5.0

Customer did not leave a comment.

Danny P. 
Rating:
5.0

Customer did not leave a comment.

Kay S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
2.0

Aaaammmaazing grace

Leroy S. 
Rating:
5.0

Brad was great

Brad C. 
Rating:
2.0

This location had never rented a trailer. The associate behind the desk was friendly and doing her best to be helpful, but was there on the manager's day off sitting in and had absolutely no clue what to do, including how to turn on the computer, get to the programs she needed, how to hook up a trailer, etc. The whole process took about 2.5 hours, should have taken 15 minutes or less.

BENJAMIN S. 
Rating:
5.0

The gentleman that helped me at this location was equally friendly and professional. Thank you!

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Overall excellent rental experience. The automated rental and return was simple and efficient. The truck was very new and drove well.

Alex S. 
Rating:
5.0

Brad was excellent and very helpful!

BARRY K. 
Rating:
5.0

Customer did not leave a comment.

Brad C. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Customer did not leave a comment.

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

Clifford H. 
Rating:
5.0

Customer did not leave a comment.

Cindy R. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

jake H. 
Rating:
5.0

Offer moving boxs, moving blankets, straps & dolly.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Earl S. 
Rating:
5.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
5.0

super quick and cheap

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Caden B. 
Rating:
2.0

The person working the location arrived 25 minutes after they opened. It took us over an hour to check in and we were using the online option. Eventually we elected to go inside to check in with the rep and she did so quickly. I would not advertise that it's faster to do it online if I have to wait 20 min for a customer service rep to look at my file.

Jacob P. 
Rating:
5.0

Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.

David E. 
Rating:
5.0

Customer did not leave a comment.

kenneth D. 
Rating:
5.0

Thanks to the employee who helped me unload

HECTOR M. 
Rating:
4.0

Customer did not leave a comment.

DARYL M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

The pick up location was very friendly and courteous. My only complaint was the truck. The steering was terrible. A dent in the driver's door made opening a challenge. There were major cosmetic damages all over the truck.

Jason G. 
Rating:
5.0

The interior of the truck could have been cleaner, there was stick stuff from spilled beverages I'm assuming all over the interior. I cleaned it all with chlorox wipes after I picked it up. The maintenance and function of the truck was great though, except for cleanliness!

Nicholas L. 
Rating:
5.0

Excellent service.

Joseph H. 
Rating:
5.0

Awesome. Hes so hot right now

Bryan W. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

much cheaper than Penske that's for sure

Kevin V. 
No reviews have been submitted for this location.

Additional Services at this Location

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    Our cargo and utility trailers start at $14.95!

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