Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John B.
Rating:

Everything was excellent!

Dan G.
Rating:

Customer did not leave a comment.

Jonathon R.
Rating:

Customer did not leave a comment.

Chadwick M.
Rating:

Customer did not leave a comment.

Garrett H.
Rating:

Customer did not leave a comment.

Brad C.
Rating:

Customer did not leave a comment.

Jon B.
Rating:

Customer did not leave a comment.

Janet S.
Rating:

Customer did not leave a comment.

Steven G.
Rating:

Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.

JOSHUA A.
Rating:

service was great

Elizabeth G.
Rating:

Customer did not leave a comment.

David J.
Rating:

Customer did not leave a comment.

Crystal B.
Rating:

Customer did not leave a comment.

sandy W.
Rating:

This is the only uhaul place where i never have an issue

Danny P.
Rating:

Customer did not leave a comment.

Kay S.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

Customer did not leave a comment.

Leroy S.
Rating:

Aaaammmaazing grace

Brad C.
Rating:

Brad was great

BENJAMIN S.
Rating:

This location had never rented a trailer. The associate behind the desk was friendly and doing her best to be helpful, but was there on the manager's day off sitting in and had absolutely no clue what to do, including how to turn on the computer, get to the programs she needed, how to hook up a trailer, etc. The whole process took about 2.5 hours, should have taken 15 minutes or less.

CHRISTOPHER H.
Rating:

The gentleman that helped me at this location was equally friendly and professional. Thank you!

Eric F.
Rating:

Customer did not leave a comment.

Alex S.
Rating:

Overall excellent rental experience. The automated rental and return was simple and efficient. The truck was very new and drove well.

BARRY K.
Rating:

Brad was excellent and very helpful!

Brad C.
Rating:

Customer did not leave a comment.

greg S.
Rating:

Customer did not leave a comment.

Clifford H.
Rating:

Customer did not leave a comment.

Clifford H.
Rating:

Customer did not leave a comment.

Cindy R.
Rating:

Customer did not leave a comment.

Joseph S.
Rating:

Customer did not leave a comment.

Deborah W.
Rating:

Customer did not leave a comment.

Jerry D.
Rating:

Customer did not leave a comment.

jake H.
Rating:

Customer did not leave a comment.

Adam H.
Rating:

Offer moving boxs, moving blankets, straps & dolly.

John F.
Rating:

Customer did not leave a comment.

Michelle K.
Rating:

Customer did not leave a comment.

Earl S.
Rating:

Customer did not leave a comment.

ken S.
Rating:

Customer did not leave a comment.

David W.
Rating:

Customer did not leave a comment.

Linda C.
Rating:

Customer did not leave a comment.

Tonya S.
Rating:

super quick and cheap

Caden B.
Rating:

Customer did not leave a comment.

Jacob P.
Rating:

The person working the location arrived 25 minutes after they opened. It took us over an hour to check in and we were using the online option. Eventually we elected to go inside to check in with the rep and she did so quickly. I would not advertise that it's faster to do it online if I have to wait 20 min for a customer service rep to look at my file.

David E.
Rating:

Process of renting and returning the truck was smooth and easy. Truck was in good condition. Brad Carr made the experience very enjoyable. If I need to rent a truck again, this will be the first place I check.

kenneth D.
Rating:

Customer did not leave a comment.

HECTOR M.
Rating:

Thanks to the employee who helped me unload

DARYL M.
Rating:

Customer did not leave a comment.

Jamie C.
Rating:

Customer did not leave a comment.

Jason G.
Rating:

The pick up location was very friendly and courteous. My only complaint was the truck. The steering was terrible. A dent in the driver's door made opening a challenge. There were major cosmetic damages all over the truck.

Nicholas L.
Rating:

The interior of the truck could have been cleaner, there was stick stuff from spilled beverages I'm assuming all over the interior. I cleaned it all with chlorox wipes after I picked it up. The maintenance and function of the truck was great though, except for cleanliness!

Joseph H.
Rating:

Excellent service.

Bryan W.
Rating:

Awesome. Hes so hot right now

Charles B.
Rating:

Customer did not leave a comment.

Ronald B.
Rating:

Customer did not leave a comment.

Kevin V.
Rating:

much cheaper than Penske that's for sure

Kyle B.
Rating:

Brad was very efficient

Bill W.
Rating:

Employees friendly, helpful. Equipment was top notch and right sized.. Rented to move things into storage, and will rent again to move things out. Could not have been more pleased!

jonathan B.
Rating:

Thanks to the mgr for helping me to unload some heavy items

Norman M.
Rating:

Thanks for the great service

Brennan L.
Rating:

The employee at Compass Self Storage locates at 2020 Northside Dr in Hebron Kentucky was unprofessional. I did not get his name, however he was the only employee working that day and opened at 10 AM and stayed till close of business at 3 PM. Issue 1: The lot has two parking spaces, one normal and one handicap. This employee with out a handicap placard or plate occupied this spot illegally. Issue 2: Upon dropping off my truck at around 2:35 PM, this employee was speaking with another customer. This customer was unhappy about something but not overly angry. After this customer left the employee looked at me and said, “Thank god my only black tenant, am I right?” then realizing what he said he continued “I'm not racist or anything.” and chuckled to himself. This employee should no longer be employed by Compass Self Storage, or U-Haul should cut ties with this racist and discriminatory company. I expect to receive a reply about actions taken and I will further report this behavior to Compass Self Storage. Thank you, Brennan Lawrence Sergeant of Marines Semper Fidelis

Mike N.
Rating:

The website is horrible. The email confirmation sent to me had the wrong address. So I went to the wrong location and wasted time. The location I was supposed to go to never answered their phone. The rental process was very annoying.

Shaun M.
Rating:

Great deal on a storage unit and truck

Lorien K.
Rating:

Worked great

Larry D.
Rating:

$21.75 for gas only driven 18 miles is outrageous.

Richard W.
Rating:

This location is very difficult to get into and maneuver a trailer around due to the lot being very narrow.

Benjamin S.
Rating:

Thanks for the prompt service

Michael P.
Rating:

Brad always treats his people great

Randall B.
Rating:

Trailer was in poor condition. The person that handled the transaction really didn't care that the listed return site was not acceptable. He told me he would show as unknown and I could return to any uhaul location.

Leslie S.
Rating:

Customer did not leave a comment.

Kenisha S.
Rating:

Thank you sooooo much....

Bill S.
Rating:

Great as usual

John F.
Rating:

Not charge for gasoline if not needed

Marco U.
Rating:

Customer did not leave a comment.

Brenda D.
Rating:

My only complaint is that the mileage charged seems high to me. It's a little false advertisement (since I haven't rented before) to say $29.95 a day for example and then your bill is $85.00 + Advertise the mileage so people are aware. I don't mind paying at all just like to know that up front. I hate surprises. Overall though good experience.

Brannon M.
Rating:

Customer did not leave a comment.

Tara W.
Rating:

Customer did not leave a comment.

Dwane T.
Rating:

Customer did not leave a comment.

Alex L.
Rating:

Customer did not leave a comment.

Ashley R.
Rating:

They were very accommodating with my every need

Janae D.
Rating:

Customer service was great! Our move was quick and easy bc the perfect truck was available, without a prior reservation. Thanks!

Minda T.
Rating:

Awesome Possum

Christopher H.
Rating:

Front desk associate was super nice and made sure I knew everything about the truck and their policies before I left. Very professional.

Deborah H.
Rating:

No place to park truck

James M.
Rating:

Customer did not leave a comment.

sheila Z.
Rating:

Customer did not leave a comment.

Brian L.
Rating:

Customer did not leave a comment.

Christine B.
Rating:

Easy and quick

Christen J.
Rating:

Customer did not leave a comment.

Lisa F.
Rating:

Customer did not leave a comment.

Francis O.
Rating:

I arrived at compass storage at night and it was cold outside. There was a locked gate and two different phone numbers to call for help. I called both numbers and neither had anyone pick up and there was no answering machine to leave a message. A man appeared out of nowhere and asked me what I was doing there I told him I was dropping off the truck. He got very angry and said U-Haul should not have anybody dropping off trucks there. I apologize and told him it was the location I selected from their website. I showed him confirmation on my phone and he again said I could not drop off there. After a few minutes he told me he would Open the gate and allowed me to leave the truck. I parked the truck and the gentleman did help me take the tow trailer off and set it beside the truck. He had calm down and went back inside the building. The situation was scary at first then very awkward and ended up being OK.

Donna M.
Rating:

Customer did not leave a comment.

Junah M.
Rating:

There isn't enough parking for customers

Frederick B.
Rating:

Customer did not leave a comment.

Megan M.
Rating:

Customer did not leave a comment.

Rating:

Customer did not leave a comment.

April H.
Rating:

Not told about mileage by the rental reservationist or the man at the office. He said and i quote,"You have unlimited miles. Dirive it like you stole it." and i have witnesses to that fact. i guarantee neither I nor anyone i know will ever use your services again

RUSS K.
Rating:

Customer did not leave a comment.

Mike D.
Rating:

Was able to get all my packing stuff and storage unit all in 1 place

ERIC J.
Rating:

Customer did not leave a comment.

William D.
Rating:

I use Uhaul seveal times a year and always make it a point to rent my trucks here because its easy easy, quick and trucks are clean

No reviews have been submitted for this location.

Back
To Top