Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

405 reviews

2020 Northside Dr   Hebron, KY 41048

(859) 371-1606

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(859) 371-1606

2020 Northside Dr
Hebron, KY 41048

Services at this Location:

Office Hours

  • Mon: 9:30 am–6 pm
  • Tue-Thur: 10 am–2 pm
  • Fri: 9:30 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 10 am–3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Interior of cab was FILTHY! FULL OF DOG HAIR AND THE DOG's tennis ball and even a plaster cast of praying hands. ZERO ATTENTION WAS GIVEN TO CLEANING THIS CAB. Your app didn't work for self service despite my efforts of working with your resources the day before to ensure I could get a smooth early start to my travel. This caused over an hour delay as I waited for Compass to open. The vehicle didn't include prepaid items so I would have had to wait for Compass to open anyway. Then when the staff member tossed the bags of blankets into the back of the truck, I found out later that they had only given me 50% of what I had paid for. COMPLETE incompetence. So I had to wait for the place to open, get the items I had pre-paid that weren't loaded as they should have been and spent hours cleaning the filth from the cab. This caused huge delays to my departure plans and I had to rearrange everything. I've been a long time repeat user of UHAUL but you''ve pushed me to consider other options. Oh... and I forgot to mention that once again, you sent me to a different location than the one I had booked for the pickup. VERY FRUSTRATING that you are too laze to honor customer requests and get things moved....if it's so very convenient and not a large distance for the customer to travel to go to the "nearby location" then why don't u just get it moved to the location where I requested? Oh that's not really convenient is it?!!

Gregory J 
Rating:
5.0

Customer did not leave a comment.

Ansgar B 
Rating:
5.0

The truck should have been a little cleaner. It was/ is out of alignment. Wouldn't have wanted to use that truck for a long haul. The air conditioner nob feel off in your hand when trying to adjust fan speed. But staff was nice, pleasant and kind. Went over her duties to try to locate some tie downs.

Mary D 
Rating:
5.0

Quick, efficient service.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Yeniel C 
Rating:
5.0

Customer did not leave a comment.

Sharon C 
Rating:
5.0

Customer did not leave a comment.

Brandi H 
Rating:
5.0

Customer did not leave a comment.

william v 
Rating:
5.0

All was excellent! Attendant was quite knowledgeable and helpful.

MICHAEL E 
Rating:
5.0

Customer did not leave a comment.

Hannah T 
Rating:
5.0

Customer did not leave a comment.

Justin F 
Rating:
5.0

Very nice woman easy process quick and local.. love it and affordable.

MALONDA A 
Rating:
5.0

Keep up the good work

Carressa M 
Rating:
5.0

Customer did not leave a comment.

Rene J 
Rating:
5.0

Customer did not leave a comment.

NICKIE F 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
5.0

Customer did not leave a comment.

Andrew W 
Rating:
5.0

Just keep doing what your employers are doing

John A 
Rating:
5.0

Could not have been better.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Marty M 
Rating:
5.0

Customer did not leave a comment.

john w 
Rating:
3.0

The vehicle was not in the best shape. A plastic piece fell off of the window, and the ride was a bit bumpy. There was something wrong when driving over 50 mph.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Glenn P 
Rating:
5.0

Customer did not leave a comment.

Garry S 
Rating:
5.0

Good employee.

jeannot m 
Rating:
5.0

Customer did not leave a comment.

Don T 
Rating:
5.0

Professional, courteous, and informative.....my questions were answered immediately, and the pick up/drop off transaction was smooth. Thank you!!

john h 
Rating:
5.0

Customer did not leave a comment.

Kevin G 
Rating:
3.0

Customer did not leave a comment.

Rodney C 
Rating:
5.0

The employee at this store was amazing and provided great customer service , I believe her name was Julie .

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Nothing

Rabon H 
Rating:
5.0

Customer did not leave a comment.

Greg M 
Rating:
5.0

Customer did not leave a comment.

Megan M 
Rating:
5.0

Customer did not leave a comment.

ROBERT A 
Rating:
5.0

The inside of the truck had many water leaks and my stuff got wet. Truck was not water tight.

Jason C 
Rating:
4.0

Everything went well. Pick up was smooth and quick. Drop off was even faster. We wished we could have gotten a bigger truck, but we booked through an outside agency so that wasn’t the employees fault. We told the person on the phone we needed to move a 2 bedroom apt and were hoping to only need one trip, but turned out we had to fill several cars as well as the uhaul. That was the only downfall. Also, I’m pretty sure we were charged for an appliance dolly and we only received a basic one. It wasn’t worth complaining over a few bucks though. Overall the experience was good and the location was super close to my house which was really convenient.

Kalle M 
Rating:
5.0

Customer did not leave a comment.

Danny K 
Rating:
5.0

Customer did not leave a comment.

Walter W 
Rating:
5.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

wendy b 
Rating:
5.0

I really liked the way I can search all the sites in the area to find the trailer I needed. However, it would have been easier for me to enter what I needed and you to tell me where you had them in my area then I could just pick the site. Still a pretty easy process. Thanks

Donna L 
Rating:
5.0

Customer did not leave a comment.

Jay B 
Rating:
5.0

Customer did not leave a comment.

Kara M 
Rating:
3.0

It could use some more parking area for the equipment.

Franklin M 
Rating:
4.0

Customer did not leave a comment.

Constance S 
Rating:
1.0

No one present, have return time posted, rep arrived 20-25 late than posted return time, rep stated expected return next day, I stated that rental was for up to 2 days and I could return anytime before. Would not recommend! ! ! !

STEVEN H 
Rating:
5.0

Customer did not leave a comment.

John L 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
5.0

Office staff was amazing. Extended contract without any questions due to timing issues. We'll done!

Daniel W 
Rating:
5.0

Customer did not leave a comment.

Nancy D 
Rating:
5.0

Lady who help me was great! Truck was like new Very good experience

Ted T 
Rating:
5.0

Customer did not leave a comment.

Summer S 
Rating:
5.0

Customer did not leave a comment.

Kristin H 
Rating:
4.0

It was my own fault but the lady at the pick up location stated that the fuel tank was on half full but when I got in the truck which was sitting on a slope it did appear to be half full but once I got the truck on flat ground and was a few miles away from the facility I noticed the tank was not at 1/2 full it was 1/8 of a tank less than what was stated on the paperwork and what she told me

Michael S 
Rating:
5.0

Worked out perfect. Drop off at the Same location we had to unload some crates into storage.

JosephD J 
Rating:
5.0

Customer did not leave a comment.

KEVIN P 
Rating:
5.0

Very helpful employees.

JACK H 
Rating:
4.0

Customer did not leave a comment.

Zoe B 
Rating:
1.0

The trailer that I got from them was not good to use and I had to stop 4 hours to wait for the road assistance in the highway.

BASIL A 
Rating:
5.0

Maddie and Melany are awesome! Sorry if I misspelled their names…

STEPHEN L 
Rating:
5.0

Customer did not leave a comment.

RIGOBERTO O 
Rating:
5.0

Customer did not leave a comment.

CARLOS E 
Rating:
5.0

Customer did not leave a comment.

Lauren S 
Rating:
4.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

JESSICA R 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

SARA M 
Rating:
5.0

The overall pick-up experience was very good and the manager was extremely helpful. We will need to rent one more truck to finish our out of state move and plan on using this location again in a few weeks. *Please see the comments below regarding the condition of the truck.

TODD M 
Rating:
4.0

In my reservation i chose not to have insurance added and it was added anyway.

WHITNEY K 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
5.0

Everything was handled excellent and I was taking care of

DAVID D 
Rating:
5.0

Customer did not leave a comment.

RAHAMAN S 
Rating:
4.0

Customer did not leave a comment.

Brian W 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J 
Rating:
4.0

Customer did not leave a comment.

JEANIE P 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C 
Rating:
5.0

Customer did not leave a comment.

gaylon w 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

george d 
Rating:
5.0

Customer did not leave a comment.

diana w 
Rating:
5.0

Customer did not leave a comment.

Bryan W 
Rating:
5.0

Customer did not leave a comment.

Judy A 
Rating:
5.0

Nothing

David M 
Rating:
5.0

Everything was excellent!

John B 
Rating:
5.0

Customer did not leave a comment.

Dan G 
Rating:
5.0

Customer did not leave a comment.

Jonathon R 
Rating:
5.0

Customer did not leave a comment.

Chadwick M 
Rating:
5.0

Customer did not leave a comment.

Garrett H 
Rating:
5.0

Customer did not leave a comment.

Brad C 
Rating:
2.0

Customer did not leave a comment.

Jon B 
Rating:
3.0

Customer did not leave a comment.

Janet S 
Rating:
1.0

Horrible service. She walked in right at 0930 and said " Do you see any trailers here? " Looks like you are out of luck". Had to find and hook up and check out myself as the elderly lady working there refused to saying she was just filling in for Compass and never had been there before. She also said the trailer wasn't there and Uhaul " probably screwed us over as they always have problems with uhaul customers" , but I located mine in back behind storage units.. They had no one else there to assist. The manager had taken the day off and did not provide any other employee to help her or anyone needing a trailer and mine was reserved there in advance and verified The night before by Uhaul. The lights did not work but I got them to later. She also did not want to go back to contract on the computer to verify trailer number but she eventually did but it took repeated requests and she took 30 minutes just to print the contract which caused us an hour delay with labor waiting for us. Water from rain came in through corners in front and around door getting some of our belongings wet. Drop off location was on a grade; trailer could have rolled off a foot high ledge...put rocks behind wheels. Uhaul should not associate themselves with Compass.

Steven G 
Rating:
5.0

service was great

JOSHUA A 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

David J 
Rating:
5.0

Customer did not leave a comment.

Crystal b 
Rating:
5.0

This is the only uhaul place where i never have an issue

sandy W 
Rating:
5.0

Customer did not leave a comment.

Danny P 
No reviews have been submitted for this location.

Additional Services at this Location

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