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Caulette T
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service attendant was pleasant and very helpful. Equipment was in good working order.
JOHN EI don’t like that I was required to provide a second contact number. It was unnecessary, and I didn’t like being asked.
RYAN WVery friendly and easy to use!
QUENTIN BTruck was well maintained the lady receptionist customers service was very helpful made the transition easy all went well thanks you
STEVEN LGreat service!
SHERRY DGreat customer service at this location!
Michele PThere is very limited parking if you drop equipment off overnight. The other uhaul someone else left actually parked in handicap parking because there were no other spots. Other than that they were extremely friendly. She even made sure I didn't get charge twice on a dolly, definitely recommend.
Amanda BInterior of cab was FILTHY! FULL OF DOG HAIR AND THE DOG's tennis ball and even a plaster cast of praying hands. ZERO ATTENTION WAS GIVEN TO CLEANING THIS CAB. Your app didn't work for self service despite my efforts of working with your resources the day before to ensure I could get a smooth early start to my travel. This caused over an hour delay as I waited for Compass to open. The vehicle didn't include prepaid items so I would have had to wait for Compass to open anyway. Then when the staff member tossed the bags of blankets into the back of the truck, I found out later that they had only given me 50% of what I had paid for. COMPLETE incompetence. So I had to wait for the place to open, get the items I had pre-paid that weren't loaded as they should have been and spent hours cleaning the filth from the cab. This caused huge delays to my departure plans and I had to rearrange everything. I've been a long time repeat user of UHAUL but you''ve pushed me to consider other options. Oh... and I forgot to mention that once again, you sent me to a different location than the one I had booked for the pickup. VERY FRUSTRATING that you are too laze to honor customer requests and get things moved....if it's so very convenient and not a large distance for the customer to travel to go to the "nearby location" then why don't u just get it moved to the location where I requested? Oh that's not really convenient is it?!!
Gregory JThe truck should have been a little cleaner. It was/ is out of alignment. Wouldn't have wanted to use that truck for a long haul. The air conditioner nob feel off in your hand when trying to adjust fan speed. But staff was nice, pleasant and kind. Went over her duties to try to locate some tie downs.
Mary DQuick, efficient service.
Michael DAll was excellent! Attendant was quite knowledgeable and helpful.
MICHAEL EVery nice woman easy process quick and local.. love it and affordable.
MALONDA AKeep up the good work
Carressa MJust keep doing what your employers are doing
John ACould not have been better.
Paul SThe vehicle was not in the best shape. A plastic piece fell off of the window, and the ride was a bit bumpy. There was something wrong when driving over 50 mph.
Michael BGood employee.
jeannot mProfessional, courteous, and informative.....my questions were answered immediately, and the pick up/drop off transaction was smooth. Thank you!!
john hThe employee at this store was amazing and provided great customer service , I believe her name was Julie .
Christopher GNothing
Rabon HThe inside of the truck had many water leaks and my stuff got wet. Truck was not water tight.
Jason CEverything went well. Pick up was smooth and quick. Drop off was even faster. We wished we could have gotten a bigger truck, but we booked through an outside agency so that wasn’t the employees fault. We told the person on the phone we needed to move a 2 bedroom apt and were hoping to only need one trip, but turned out we had to fill several cars as well as the uhaul. That was the only downfall. Also, I’m pretty sure we were charged for an appliance dolly and we only received a basic one. It wasn’t worth complaining over a few bucks though. Overall the experience was good and the location was super close to my house which was really convenient.
Kalle MI really liked the way I can search all the sites in the area to find the trailer I needed. However, it would have been easier for me to enter what I needed and you to tell me where you had them in my area then I could just pick the site. Still a pretty easy process. Thanks
Donna LIt could use some more parking area for the equipment.
Franklin MNo one present, have return time posted, rep arrived 20-25 late than posted return time, rep stated expected return next day, I stated that rental was for up to 2 days and I could return anytime before. Would not recommend! ! ! !
STEVEN HOffice staff was amazing. Extended contract without any questions due to timing issues. We'll done!
Daniel WLady who help me was great! Truck was like new Very good experience
Ted TIt was my own fault but the lady at the pick up location stated that the fuel tank was on half full but when I got in the truck which was sitting on a slope it did appear to be half full but once I got the truck on flat ground and was a few miles away from the facility I noticed the tank was not at 1/2 full it was 1/8 of a tank less than what was stated on the paperwork and what she told me
Michael SWorked out perfect. Drop off at the Same location we had to unload some crates into storage.
JosephD JVery helpful employees.
JACK HThe trailer that I got from them was not good to use and I had to stop 4 hours to wait for the road assistance in the highway.
BASIL AMaddie and Melany are awesome! Sorry if I misspelled their names…
STEPHEN LThe overall pick-up experience was very good and the manager was extremely helpful. We will need to rent one more truck to finish our out of state move and plan on using this location again in a few weeks. *Please see the comments below regarding the condition of the truck.
TODD MIn my reservation i chose not to have insurance added and it was added anyway.
WHITNEY KEverything was handled excellent and I was taking care of
DAVID DNothing
David MEverything was excellent!
John B