Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

504 reviews

2825 St Johns Bluff Rd S   Jacksonville, FL 32246

(904) 855-8017

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(904) 855-8017

2825 St Johns Bluff Rd S
Jacksonville, FL 32246

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS Y. 
Rating:
1.0

Still charged me after Uhaul claimed FULL REFUND.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD R. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
5.0

Customer did not leave a comment.

Ehab A. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

The customer service was great. But I was given a 26 ft truck. I requested for a 10 ft truck. I felt like I should have been given a discount for the gas I had to put In a bigger truck.

alberta S. 
Rating:
5.0

110% satisfied customer!!!!

Khema W. 
Rating:
1.0

Check engine light came on while driving and they did not provide me the right information. They also booked someone to pick up the truck while I still had it. They did not check Or clean the truck.

Arianna Q. 
Rating:
4.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
5.0

Customer did not leave a comment.

Bryce B. 
Rating:
5.0

Customer did not leave a comment.

ELWOOD T. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

The person that helped us was so friendly and informative. She did a great job

Diane F. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

The salesperson was awesome and understanding. The truck we rented had a severe exhaust problem that even filled the cab so we had to drive with the windows down because my husband has emphysema and COPD. We always use u-haul and have never had an issue like this. The sales lady was Extremely nice about it and apologized.

Cindy D. 
Rating:
5.0

Great experience! Would definitely rent from this location again!

Monique B. 
Rating:
4.0

Allow customers in the office with masks on when it is raining.

William C. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

The best movers I have ever used. I will have them on speed dial from this point forward.

James M. 
Rating:
5.0

Na

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
2.0

Covid requirements made process ridiculous. Truck felt and sounded like it was falling apart. Glad it was only needed for very local use as gas mileage was awful. At least A/C was working.

Richard R. 
Rating:
5.0

Process was fast and easy, very nice customer service. Might just be better than the actual U-Haul stores!

Kayla A. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

PORTIA W. 
Rating:
5.0

Truck needs an alignment.

Adam B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

Jada J. 
Rating:
2.0

Was charged twice for one dolly. Office people must not know how to read or do paperwork correctly. Such a scam.

Jordan O. 
Rating:
3.0

they gave me and old truck to travel 150 miles back to GA in and though i was going to roll back going up the bridge.

Adrice F. 
Rating:
5.0

Customer did not leave a comment.

Cristian A. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Very professional, friendly service.

michael M. 
Rating:
5.0

Customer service was excellent. There were several people outside waiting and she was very cordial to everyone. The check out was quick and the after hours return was simple. Great experience.

Lisa B. 
Rating:
5.0

You guys did great thank you.

Alexander G. 
Rating:
5.0

Great job.

Fermin M. 
Rating:
5.0

Customer did not leave a comment.

Sherrie O. 
Rating:
3.0

Customer did not leave a comment.

Laira S. 
Rating:
3.0

add step under doors for people with disabilities

Sarah G. 
Rating:
4.0

Customer did not leave a comment.

Genadey G. 
Rating:
3.0

The truck wasn't clean in back- lots of dirt and leaves that we had to sweep out before putting our soft furniture in the back. The cab smelled strongly of cigarette smoke, the window handle fell off every time I had to use it or if I hit a bump and neither door closed without slamming it HARD. Especially the driver side door. I didn't appreciate that the fuel tank was at the 'f' when I picked it up- saying 'full' but when I went to refill it before dropping it off- the tank holds a lot more than 'f' so I filled up about $5 more than I needed to because of that. But I noticed I was charged every penny for the miles I put on the truck. You should work out a better value for your customer if they put extra gas in the tank vs. miles driven so our money is well spent and we don't feel swindled or taken advantage of.

Beverly M. 
Rating:
5.0

Customer did not leave a comment.

Chandra R. 
Rating:
5.0

The young feller that was there was so kind and polite. We chatted little about covid19 and shared some safety tips. We all need to be kind in these times and he proved there are stil some good people still in this world! Stay safe young man, you are definitely in my prayers!

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

TUNISHIA S. 
Rating:
5.0

The lady shop owner provided an excellent , rapid experience for me , when other places refused to open their doors!!!!

Robert D. 
Rating:
5.0

Everything was just right in spite of the situation with the Coronavirus.

Lindell M. 
Rating:
5.0

Outstanding Service

dennis M. 
Rating:
5.0

nothing

Charles T. 
Rating:
5.0

Always friendly. This is the second time renting from them. Actually Passed several u Hal rental companies. Worth it for great customer service..

Paula D. 
Rating:
5.0

Easy for reservation and not too much hassle for returning..

Bienvenido P. 
Rating:
5.0

Fast , friendly, clean!

Paula D. 
Rating:
5.0

Do some mechanical upgrades on your trucks so they will run better

Barbara B. 
Rating:
5.0

Good job!

Ossmann D. 
Rating:
5.0

Customer did not leave a comment.

TERESA C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

florida georgia W. 
Rating:
5.0

Customer did not leave a comment.

Mister P. 
Rating:
5.0

The gentleman who assisted me, I believe his name was Phillip, was professional and friendly and does a great job.

Constance M. 
Rating:
3.0

Customer did not leave a comment.

florida georgia W. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

I felt that Phil and Angela did an excellent job taking care of us. We had our first encounter with Angela who was very personable and friendly right up front, we enjoyed talking with her. They do a good job in customer service.

cedric H. 
Rating:
3.0

Customer did not leave a comment.

Kyra W. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jose G. 
Rating:
5.0

Great service, very friendly & made sure I was aware of all details. The office was very neat, clean & inviting!! I would highly recommend using them to anyone, as they truly understand what outstanding customer service is all about!!

Thaddeus H. 
Rating:
5.0

Customer did not leave a comment.

susan R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

QMARS T. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Rental location was good. Truck door broke into the move. U-Haul requirements of needing another phone number is ridiculous and unnecessary

Zachary L. 
Rating:
5.0

Great customer service and checking vehicle in and out was easy. Thanks!

MANUEL T. 
Rating:
5.0

Nothing

Melinda Sue E. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer service was excellent at this location. Best experience by far from any uhaul location that I've been to in the past.

Michaelyn T. 
Rating:
1.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer Representative was very cordial and helpful.

rebecca C. 
Rating:
1.0

When I booked a truck with you guys there was an issue with the first truck we receive. It wouldn't turn on so we got another truck. We used it for a couple of hours and filled up the gas and returned it. The lady called me and accused me saying that we didn't fill up the gas when we actually filled up more than what we picked it up at. She then stated that she didn't care and was going to charge my card and that she was doing a favor by calling me and letting me know.

Sana M. 
Rating:
1.0

Picked up the truck with different as reserved. Used the truck for 10 miles, Before I dropped off I filled the tank for 03 gallons more than it was the tank gage. But and the surprise come after I dropped off the truck and I would like to checked in with the lady over there she charge me for other 03 gallons That's mean 03 g (filled)+ 03 gallons (charges) = 06 gallons. 06 gallons for 10 miles as the last bill described. 10 miles /. 06 gallons = 1.66 m/g That's mean the truck consumed 1.66 miles for each gallon. That's make me laugh and anyone I will talk to about. No comment

abdenmjid T. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

The gentleman who helped us at this location was professional, friendly and a pleasant person to work with. I do not recall his name, but I feel that it is worth mentioning, as it is not always the case in this business (not specific to your store). Thank you.

Constance M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

michael O. 
Rating:
5.0

It was excellent

DEE R. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Clinton M. 
Rating:
5.0

Customer did not leave a comment.

MIKE T. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Hudo C. 
Rating:
5.0

Customer did not leave a comment.

Flor C. 
No reviews have been submitted for this location.

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