Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Jose G. on

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Thaddeus H. on

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Great service, very friendly & made sure I was aware of all details. The office was very neat, clean & inviting!! I would highly recommend using them to anyone, as they truly understand what outstanding customer service is all about!!

susan R. on

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Rebecca H. on

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QMARS T. on

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Paul W. on

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Zachary L. on

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Rental location was good. Truck door broke into the move. U-Haul requirements of needing another phone number is ridiculous and unnecessary

MANUEL T. on

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Great customer service and checking vehicle in and out was easy. Thanks!

Melinda Sue E. on

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Nothing

James P. on

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Michaelyn T. on

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Customer service was excellent at this location. Best experience by far from any uhaul location that I’ve been to in the past.

Michael L. on

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rebecca C. on

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Customer Representative was very cordial and helpful.

Sana M. on

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When I booked a truck with you guys there was an issue with the first truck we receive. It wouldn’t turn on so we got another truck. We used it for a couple of hours and filled up the gas and returned it. The lady called me and accused me saying that we didn’t fill up the gas when we actually filled up more than what we picked it up at. She then stated that she didn’t care and was going to charge my card and that she was doing a favor by calling me and letting me know.

abdenmjid T. on

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Picked up the truck with different as reserved. Used the truck for 10 miles, Before I dropped off I filled the tank for 03 gallons more than it was the tank gage. But and the surprise come after I dropped off the truck and I would like to checked in with the lady over there she charge me for other 03 gallons That’s mean 03 g (filled)+ 03 gallons (charges) = 06 gallons. 06 gallons for 10 miles as the last bill described. 10 miles /. 06 gallons = 1.66 m/g That’s mean the truck consumed 1.66 miles for each gallon. That’s make me laugh and anyone I will talk to about. No comment

Charles L. on

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Constance M. on

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The gentleman who helped us at this location was professional, friendly and a pleasant person to work with. I do not recall his name, but I feel that it is worth mentioning, as it is not always the case in this business (not specific to your store). Thank you.

Michael C. on

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michael O. on

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DEE R. on

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It was excellent

Cory S. on

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Clinton M. on

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MIKE T. on

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Kevin L. on

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Hudo C. on

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Flor C. on

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James H. on

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Katina S. on

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Our Rep was very friendly and helpful and made the process very easy!!

Allyson C. on

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MUZAFER K. on

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Madeline H. on

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Dien X. on

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Everything good

Hunter E. on

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Donna S. on

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Excellent customer service, friendly lady, very nice for a change. I've rented several uhauls over the years, by far the best so far! Thank you! Sherych, Metcalf family :)

German H. on

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Jenna D. on

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no ramp was attached, other than that this was a great experience and they were so flexible!

Joseph V. on

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Thomas A. on

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Jurgen C. on

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10 Points of 10

Jurgen C. on

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Send him to this station

terry S. on

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Jonathan H. on

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The rental process was very smooth.

alli L. on

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Steven B. on

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THELMA H. on

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The young man, was really informative in addressing any concerns. He was Professional throughout my transaction in renting the uhaul.

Kenneth W. on

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Stacey A. on

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Nothing! Second time using this location in 8 months. Seamless transaction both times! Highly recommend!!

Theresa D. on

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William T. on

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Tell customers where to find the nearest gas station.

Kenya J. on

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Paige P. on

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Get more help to tend front

James L. on

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M Sue E. on

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Dennis B. on

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Staff was disorganized and not helpful during pickup. Their computer was down and I was told I was out of luck when I walked in even though I had a reservation. When I pressed he finally gave me the uhaul 800 number but continued to ignore me. Then when I got uhaul on the line it took major convincing to get uhaul and the person at the counter to agree I could check out online. Most frustrating was the person on the 800 line didn't even come up with this option... I did.

Wallace B. on

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Customer service agent was amazing!

Ernesto T. on

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Excellent people and service recommend 100% all my friends

Sheldon S. on

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Quick and easy.

Ronald C. on

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Fantastic value, lovely helpful staff. Truck was clean and tank was full. Would highly recommend.

Jeffery H. on

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Michael J. on

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Michael @ Compass Storage was helpful and made renting a breeze.

shannon P. on

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Customer service was wonderful. Janie was so sweet and helpful w prompt service. I highly recommend this place!

Samantha W. on

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I had ordered the 24/7 Pick up and it was at 7:30 but it’s at my reservation had notes let me reserve for it so I had to wait until 830 when compass storage opened.

Lansford S. on

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CLEAN/WASH the truck! COVERED IN MOLD AND MILDEW! Embarrased for the appearence of the truck I used at a professional event! Inside of truck smelled like old wet dog!

Cody P. on

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Olga L. on

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Alexandria C. on

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Thomas W. on

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Called the 800 number since it was after hours but they were very helpful

Adam B. on

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Alison C. on

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Franklin H. on

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Courteous and helpful service. Would definitely use them again.

Mohamed F. on

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Brian P. on

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Marc M. on

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JIM P. on

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Everything went very smooth, good experience.

Sarah P. on

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Did not have the right Furniture Dolly charged for cleaning fee we have pictures Very disappointed

De'Arbreya L. on

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Irene O. on

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My window handle was broken, I fixed it myself. The truck was parked in soft ground so when it was wet it got stuck in mud and we couldn't get out. No one was in the store 30 min after it was supposed to be open, at least not that we could tell. We had to call corporate to assist us, and after being delayed 1.5 hours we were not offered any discount compensation. Very unprofessional & lacking any compassion.

Regina L. on

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Nothing. Just love the app, less hassle in the store and save time.

Jaheara E. on

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Over charged manager didnt care in accurate time for return of vehicle nobody cares about me and I'm out of 100

Dionysia B. on

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SEAN F. on

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Had a billing issue due to incorrect fuel gauge on pick up. Contract stated full tank. When I picked it up it had 1/2 a tank. Customer service at this actual LOCATION IN TOWN was great. Customer service on your help line sucks, agent claimed it'd be handled and it was not. Came in, in person and the guy handled it professionally and quickly.

Karen A. on

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Joel S. on

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Jodi H. on

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Diana T. on

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Luis L. on

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bonnie O. on

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Monique N. on

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it was great

Denise G. on

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Jeff N. on

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Truck was scheduled online for 24/7 pickup. The location never entered the trucks as ready so I was unable to pickup at my scheduled time. I had to wait until the location opened.

Rob S. on

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Daniel B. on

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My experience started off by being told the place nearest my home didn’t have the truck I reserved. So then I had to drive to a different location several miles away, provided to me in an email. I go there at 8am, my reservation time and I see that there’s two trucks and a couple dropboxes on the side of a barber shop. The barber shop doesn’t open until 9am. So I wait until 9am only to find out that the barber is as clueless as I am as to how to actually use one of these trucks. Then I double check my email to see if there’s an information or instructions. Nope. Then I log onto the u-haul website and on there it tells me my reservation is for some place many more miles away on the complete opposite side of town. I drive there and they actually do have the truck I reserved. I voice my complaints and the guy completely ignores me. Then he tells me that he doesn’t have the hand truck I reserved and that if I want one I need to go to yet another location for the hand truck. I give up on that and just go home to finally load up the truck, now an hour and half later than I had planned. When I get there I see that there are no moving blankets in the back of the truck like I was there would be. Then I call uhauls customer service to voice my complaints and am on hold waiting for someone to actually answer the phone for about ~20 minutes. One way to look at that is to say that u-haul customer service line was busy, the other way to look at it is that U-Haul doesn’t value customer service enough to have the right amount of people at the call center to keep wait times down. The customer service rep was reasonable and offered me $50 as a consolation prize. Whatever. ...by far the worst experience I’ve had with any company in many many years. I will never use U-Haul again and I’ll do whatever I can to make sure none of my friends or family use U-Haul.

Tracy B. on

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curtis C. on

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Very helpful and kind. Thanks forvthe good service.

William G. on

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This is the best U-Haul place in Jacksonville. The 3 I went to before this one where no help at all. They checked the inventory for and let me know when truck was going to be available. The others did not! The two Guys where fantastic.

Ferdie S. on

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Over charged and charging me for the equipment i didn’t asked for and didn’t used

Kris B. on

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Jed A. on

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The fuel was not on 1/4 when I had it . I took a picture of it

Rich M. on

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Robert J. on

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The representative at the desk did not know how to do all the things on the computer and when I returned the vehicle I was in line for 45 minuets. Training is the key for customer service.