Worst location ever
KELVIN E
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Originally with Midgard on Hwy 92. They registered us for 10 ft truck, called the night before saying the 10 ft wasn’t available but would give a 15!ft in its place. Saturday morning, Midgard was having computer issues and there were no trucks available. Had to call and get reassigned to Compass, who were outstanding.
DONALD CVery professional and friendly!
DELMIS MThe service was great and the attendant at the location was super friendly and extremely fun to work with.
Roderick WThe person who assisted us on Saturday, April 19th was fabulous. Very friendly, curtious, helpful and even offered us a bottle of water. I would highly recommend this location.
GWENDOLYN AManager has this location running smoothly. No need for improvement.
DIANE FAlways great to use Ulhaul and the staff at this location were super friendly.
ANALIN GCustomer service was amazing and every question I had I got an immediate answer. Great experience and will definitely return when needed.
JOHN WCustomer service was friendly and very welcoming!!!!!!!!!! Quick and easy
MYISHA BMs Sara is the best! Kind efficient and always helpful. I literally go out of my way to rent from her when I can ! Because she is 100 percent professional and knows her U-Haul Thanks Ms Sara for always helping us in a pinch
KIMBERLY MExcellent manager! Will definitely use this location again for any moving needs.
NELL BKeep going and staying with kindness !
JUDE MCustomer service took the equipment back and said I would receive an email confirmation. What I did receive was 2 days of texts asking where their equipment was.
David HVery friendly and professional services.
Jennifer KGreat job!
Daniel cThe A/C doesn't work. It is blowing hot air and it was 93 degrees outside the day I rented the truck.
Troy CGreat location! Very courteous staff and incredible service. The truck was also very clean and well maintained. The vehicle was incredibly clean and comfortable.
GREGORY WThe process was great and I really appreciated the associate calling me when I missed my pick up time and also being able to push my reservation back.
Danelle ENothing I can't remember her name but she was amazing and so helpful.
Kevin AI rent U-Haul’s multiple times a year. The process was super easy and simple here
Brian SAlways return to this specific location. They are PHENOMINAL.
Meredith HNothing I don't knowyou could get better service than this
David WKeep doing what you doing thank y’all
DERRICO PSarah Housholder Is extra nice súper friendly it was a pleasure meeting her. She Made eveything look so Easy AND always with a nice smile
VERONICA GGreat customer service
Gino WGreat customer service!
Eric MPlace is good except for the extra unexplained charges. I was charged extra $30 total. $10 in 3 sections but doesn’t list anything.
CONG BVery pleasant experience. The folks that helped me (initially with the reservation and the with the pick up) were very lovely and explained everything well.
Trudy STruck had not been swept. No big deal. Very nice agent at the facility.
Jerry JExcelent place and personal too
Nelida SGreat conditioner service, friendly staff
Yasmeen KI was told that this location will not be renting trailer soon due to the decision of upper management I can promise you this will lose a lot of business this will be a inconvenience to me and others who rent trailers from here and who have storages here also.This is not a good business move everyone will move there storages down the street to migard u haul down the street.I hope these comments will help you guys reconsider this matter thanks.
Tirrell GWonderful customer service at this location.
DELISA MI RENT THIS VAN FOR JUST 8 MILES RAUND TREEP HAD SO BAD SMMELS HARD TO BREATHE IN VAN AND PET HAIRS I WAS ALL OVER I HOPE THEY CAN KEEP SOME NO SMOKING AND PET FREE
Ray PStaff is super friendly and helpful!
Matthew LThe truck was difficult to find and not in the best shape. I worried that it was going to break down and thought it was at one point, even going just the 5 minutes that I drove it. The horn didn't work, and the steering was really loose so it was difficult to drive. There was limited parking and the location was difficult to pull into and figure out what to do and where to go without blocking the entrance. However, the staff was super friendly and very helpful!
Tracy GEvery one was great and went out of their way to accommodate me very last minute. Thank you!! That's customer service.
Christopher AThe truck was clean and ran fine, better than other vehicles I have rented. The person running the location was nice and knowledgeable. My biggest issue is that after I was done with the rental I was being charged roughly SIX times the miles than I actually drove. I rented the truck in order to pickup a grill from the Home Depot which was roughly 4-5 miles from the rental location and I live right at 1.5 miles from the rental location and roughly the same distance to Home Depot. I checked the vehicle out at approximately 9:30 and had it back less than 90 minutes after I left. I would have gotten it back even sooner but had to handle a quick task at my house first. When I reserved the vehicle I specifically stated I would be traveling roughly 15 miles and would need it for no more than two hours. There is no way possible I could have driven 83 miles between the time I picked up the truck to when I returned it. When I left the rental location I had the foresight to look at the trip odometer and the reading was 782 miles, when I returned the odometer was at 796 miles, basically 1 mile less than what I estimated. The woman who was running the location did ask me if I wanted to stay to check in and I honestly did not feel like I needed to because the experience had been very good up to that point. Then I got the receipt showing I was being overcharged by an excessive amount. This was not the first time I have run into issues with mileage being overstated at the time of the check in. I usually take pictures of the various odometers before I leave a rental location because this practice of padding the bill with phantom mileage seems to be an issue across U-Haul rental centers here in metro Atlanta. I don’t know if whoever was manning the rental center didn’t update logs for mileage or whatever but it is an extremely poor business practice to do so. This incident has left a very bad taste with me and if it comes down to having to rent a truck in the future I will check to see if there are other truck rental places, like Penske’s, that can be used.
Philip KWaiting to hear from a manager named Justin to discuss the damages due to the condition of the truck causing water damage on all of my belongings
Kayla SSarah was very helpful and put my mind at ease with all her help and suggestions.
Faith KA great experience.
Art BSuper friendly and helpful
WILLIAM PI rented a van from uhaul this morning. The wonderful and pleasant experience with the young lady behind the counter was refreshing to see such care of customer service was her priority. It's nice to see those values are still in society and businesses
ALAN WThe location was fine, it just wasn't the best location for me. The process of returning the truck via the app was a pain. It was raining and the rain kept hitting my screen and making me start over. I got soaked trying to return it.
Tanya BI think adding in unexpected charges without saying anything to the customer is unattractive.
Walter MAll good great cx service
Dubhe PMore available parking spaces needed
Avery O