Staff is super friendly and helpful!Matthew L.
Compass Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Acworth, GA 30102
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The truck was difficult to find and not in the best shape. I worried that it was going to break down and thought it was at one point, even going just the 5 minutes that I drove it. The horn didn't work, and the steering was really loose so it was difficult to drive. There was limited parking and the location was difficult to pull into and figure out what to do and where to go without blocking the entrance. However, the staff was super friendly and very helpful!Tracy G.
Every one was great and went out of their way to accommodate me very last minute. Thank you!! That's customer service.Christopher A.
The truck was clean and ran fine, better than other vehicles I have rented. The person running the location was nice and knowledgeable. My biggest issue is that after I was done with the rental I was being charged roughly SIX times the miles than I actually drove. I rented the truck in order to pickup a grill from the Home Depot which was roughly 4-5 miles from the rental location and I live right at 1.5 miles from the rental location and roughly the same distance to Home Depot. I checked the vehicle out at approximately 9:30 and had it back less than 90 minutes after I left. I would have gotten it back even sooner but had to handle a quick task at my house first. When I reserved the vehicle I specifically stated I would be traveling roughly 15 miles and would need it for no more than two hours. There is no way possible I could have driven 83 miles between the time I picked up the truck to when I returned it. When I left the rental location I had the foresight to look at the trip odometer and the reading was 782 miles, when I returned the odometer was at 796 miles, basically 1 mile less than what I estimated. The woman who was running the location did ask me if I wanted to stay to check in and I honestly did not feel like I needed to because the experience had been very good up to that point. Then I got the receipt showing I was being overcharged by an excessive amount. This was not the first time I have run into issues with mileage being overstated at the time of the check in. I usually take pictures of the various odometers before I leave a rental location because this practice of padding the bill with phantom mileage seems to be an issue across U-Haul rental centers here in metro Atlanta. I don't know if whoever was manning the rental center didn't update logs for mileage or whatever but it is an extremely poor business practice to do so. This incident has left a very bad taste with me and if it comes down to having to rent a truck in the future I will check to see if there are other truck rental places, like Penske's, that can be used.Philip K.
Waiting to hear from a manager named Justin to discuss the damages due to the condition of the truck causing water damage on all of my belongingsKayla S.