Customer did not leave a comment.
Michael H
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly! Clean and organized location. My truck was parked out front and ready to go when I arrived. perfect experience.
JULIA JGive them a kiss.
MARTIN SLocation was fine except it wasn't the location I 1st selected. It also wasn't the next location your system selected.
JUSTIN FEverything was excellent. Always a pleasure.
SOPHRONIA HSarah was the perfect in checking me in! Everything was clean and ready, drop off was also super easy. Plus they gave me a bottle of water.
LUKE NGreat customer services!!
LINDA MRepresentative very nice and helpful. The only issue was I didn’t order the Safe Move Insurance but realized it was added on the bill. I went through the chat on the app and supposed to be getting it credited back, assuming that happens will be very happy.
Seth BKeep it the same
ALEXANDER GWorst location ever
KELVIN EOriginally with Midgard on Hwy 92. They registered us for 10 ft truck, called the night before saying the 10 ft wasn’t available but would give a 15!ft in its place. Saturday morning, Midgard was having computer issues and there were no trucks available. Had to call and get reassigned to Compass, who were outstanding.
DONALD CVery professional and friendly!
DELMIS MThe service was great and the attendant at the location was super friendly and extremely fun to work with.
Roderick WThe person who assisted us on Saturday, April 19th was fabulous. Very friendly, curtious, helpful and even offered us a bottle of water. I would highly recommend this location.
GWENDOLYN AManager has this location running smoothly. No need for improvement.
DIANE FAlways great to use Ulhaul and the staff at this location were super friendly.
ANALIN GCustomer service was amazing and every question I had I got an immediate answer. Great experience and will definitely return when needed.
JOHN WCustomer service was friendly and very welcoming!!!!!!!!!! Quick and easy
MYISHA BMs Sara is the best! Kind efficient and always helpful. I literally go out of my way to rent from her when I can ! Because she is 100 percent professional and knows her U-Haul Thanks Ms Sara for always helping us in a pinch
KIMBERLY MExcellent manager! Will definitely use this location again for any moving needs.
NELL BKeep going and staying with kindness !
JUDE MCustomer service took the equipment back and said I would receive an email confirmation. What I did receive was 2 days of texts asking where their equipment was.
David HVery friendly and professional services.
Jennifer KGreat job!
Daniel cThe A/C doesn't work. It is blowing hot air and it was 93 degrees outside the day I rented the truck.
Troy CGreat location! Very courteous staff and incredible service. The truck was also very clean and well maintained. The vehicle was incredibly clean and comfortable.
GREGORY WThe process was great and I really appreciated the associate calling me when I missed my pick up time and also being able to push my reservation back.
Danelle ENothing I can't remember her name but she was amazing and so helpful.
Kevin AI rent U-Haul’s multiple times a year. The process was super easy and simple here
Brian SAlways return to this specific location. They are PHENOMINAL.
Meredith HNothing I don't knowyou could get better service than this
David WKeep doing what you doing thank y’all
DERRICO PSarah Housholder Is extra nice súper friendly it was a pleasure meeting her. She Made eveything look so Easy AND always with a nice smile
VERONICA GGreat customer service
Gino WGreat customer service!
Eric MPlace is good except for the extra unexplained charges. I was charged extra $30 total. $10 in 3 sections but doesn’t list anything.
CONG BVery pleasant experience. The folks that helped me (initially with the reservation and the with the pick up) were very lovely and explained everything well.
Trudy STruck had not been swept. No big deal. Very nice agent at the facility.
Jerry JExcelent place and personal too
Nelida SGreat conditioner service, friendly staff
Yasmeen KI was told that this location will not be renting trailer soon due to the decision of upper management I can promise you this will lose a lot of business this will be a inconvenience to me and others who rent trailers from here and who have storages here also.This is not a good business move everyone will move there storages down the street to migard u haul down the street.I hope these comments will help you guys reconsider this matter thanks.
Tirrell GWonderful customer service at this location.
DELISA MI RENT THIS VAN FOR JUST 8 MILES RAUND TREEP HAD SO BAD SMMELS HARD TO BREATHE IN VAN AND PET HAIRS I WAS ALL OVER I HOPE THEY CAN KEEP SOME NO SMOKING AND PET FREE
Ray PStaff is super friendly and helpful!
Matthew LThe truck was difficult to find and not in the best shape. I worried that it was going to break down and thought it was at one point, even going just the 5 minutes that I drove it. The horn didn't work, and the steering was really loose so it was difficult to drive. There was limited parking and the location was difficult to pull into and figure out what to do and where to go without blocking the entrance. However, the staff was super friendly and very helpful!
Tracy G