Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

383 reviews

5488 Wade Green Rd   Acworth, GA 30102
(Near the Intersection of Wade Green Rd & Hwy 92)

(678) 831-2993

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm

Services at this Location:

Contact Us

(678) 831-2993

5488 Wade Green Rd
Acworth, GA 30102
(Near the Intersection of Wade Green Rd & Hwy 92)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 10 am - 2:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer service and equipment are excellent. Parking for the location is terrible as well as getting in and out of the facility.

Jenny C. 
Rating:
4.0

I rent truck for two Hours to pick up furniture Truck was new but was very bad smoke smell in Truck i can not stand that nasty smell. i hope you guys can do no Smoke all vehicles thank you look forward have some discount on my invoice please thank you

Jai P. 
Rating:
5.0

Always great service here!

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

This was one of the easiest rentals I've ever done. Highly recommend

KEVIN R. 
Rating:
4.0

The lady was very nice.

WALLACE S. 
Rating:
5.0

We love renting from this facility!

HEATHER K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Why don't you email a receipt? Why isn't it on the app? This part of my experience needs vast improvement.

James L. 
Rating:
5.0

Customer did not leave a comment.

JO H. 
Rating:
5.0

Customer did not leave a comment.

LUDWIG W. 
Rating:
5.0

Customer did not leave a comment.

Janet B. 
Rating:
5.0

Customer did not leave a comment.

Cassandra B. 
Rating:
5.0

The facility was very well kept, and the personnel professional and courteous. I would use this facility again, and I would also recommend it to others.

Julius L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
1.0

Truck back door broke. Non drivable. Poorly maintained truck. Other mechanical issues as well. Ruined my move. Had to call a friend to pick me up

NRUP T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
3.0

The trailer was not clean when I got it. When I went to use the app to do the drop off it would not upload a pic to show the cleanliness of the trailer. I spent 15 minutes trying to get it to work and eventually gave up and said it wasn't cleaned out. Very frustrating especially after spending all day moving.

TIMOTHY M. 
Rating:
5.0

Sarah and husband had excellent customer service

Gino W. 
Rating:
5.0

Friendly service and easy rental to secure.

Racheal W. 
Rating:
5.0

Third time using this location in last year & sure we'll use them again soon!

BARBRA J. 
Rating:
5.0

Loved Sarah and her husband, great people!!

gino W. 
Rating:
5.0

Greg at Compass Self Storage is friendly and efficient in the rental process. The location is so nice and clean. I always go out of my way to rent from them.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Service the Van I rented. Throttle hangs open and is going to kill someone. Did it to me multiple times. If I can receive a refund that would be great. I explained to the attendant what happened in the office, they did not offer anything. Any questions call me 404-44-2768.

DAVID R. 
Rating:
5.0

love the friendly service and the is now one of my favorite places to rent u-haul equipment.

RODERICK W. 
Rating:
5.0

Sarah was great very helpful

JOHNNY C. 
Rating:
2.0

pricing was different that quoted and mileage was higher than what thought should be?? bec we have used uahaul previously at other locations and the same exact route was taken yet mileage was listed higher on this usage? I think it was not correctly recorded. Other loc was much better running maintained and cleaner vehicle This vehicle was running very rough wouldnt go to this loc again. The people were nice in the office but everything else wasnt very satisfying Ty

SUSAN C. 
Rating:
5.0

Customer did not leave a comment.

kimothy W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Extremely helpful and friendly front desk person. Good experience.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Mallory T. 
Rating:
1.0

The manager was extremely rude and since I didn't return it the day I was supposed to and was keeping it another day she text me and said I could use it till 9 o'clock time next morning and then she shows up to my house with the cops to get the truck so I don't understand how y'all are able to operate like that when I was still going to pay for the damn truck if she was extremely rude to my girlfriend over the truck when because we are still renting it

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Everything was perfect.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

The associate that helped me seemed to have trouble navigating UHAUL's system. Other than that, pick up, drop off, and pricing were much better than I expected!

Chris B. 
Rating:
5.0

Great team and experience

Ron W. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

The initial mileage was incorrect on our paperwork, someone probably just transposed a couple of number when typing it in…not a problem since we reset the trip odometer and had an accurate mileage total for checkout. This particular truck also had a bad smell when we picked it up, but it was also the best driving uhaul we've ever had. Office staff are fantastic.

JOHN R. 
Rating:
3.0

uhaul corp. website...very dysfunctional. Creates multiple errors in attempting to do business online.

robert W. 
Rating:
3.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Good spot easy to find, friendly staff

Adriel M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great Manger

CASSANDRA C. 
Rating:
2.0

Trailers are too far and down a big hill. Your employee didn't help me attach the trailer to my car. I could have waited for other customers to get helped (he was alone...not his fault - but yours) but I have a schedule to keep.

BRUCE D. 
Rating:
5.0

Customer did not leave a comment.

Marsha W. 
Rating:
5.0

The guy I worked with was very nice he was funny there was no pressure at all he kept it very light! My transaction and experience as my first time visiting was a beautiful breeze! Awesome guy!!!!

Paris M. 
Rating:
5.0

Customer did not leave a comment.

Herbert P. 
Rating:
5.0

Customer did not leave a comment.

ALECE W. 
Rating:
5.0

They are super friendly and helpful I would go back without a doubt

Karina S. 
Rating:
5.0

Customer did not leave a comment.

Garrett C. 
Rating:
5.0

the woman i spoke with was super nice and welcoming!!! i didn't catch her name but she really made me feel comfortable and welcome so kudos to her :)

CHLOE A. 
Rating:
5.0

Convenient pick up and drop off. Sarah was very easy to work with and nice. My only grievance is that the 26' truck had some funky brakes.

TYLER C. 
Rating:
5.0

Customer did not leave a comment.

Vishnuvardhan G. 
Rating:
5.0

My experience here was top notch. Very friendly and professional. Would highly recommend!

Jonathan O. 
Rating:
4.0

Customer did not leave a comment.

Rudi S. 
Rating:
5.0

Great customer service! Thanks Sarah!

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Continue doing what you're doing.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Grace U. 
Rating:
3.0

Everything went smooth. I would like to see more concise and transparent pricing. I didn't understand why I was charged the amount I was charged. I am not questioning the validity of the charges, just would like more clarification

TYRONE S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

When I made the original reservation on line and went to the location listed on my contract, they did not have the truck at the time of my rental pick up. I had to go to another location to get the truck which was time consuming and a hassle.

brian M. 
Rating:
5.0

You couldn't possibly improve at this location, Sarah shows signs of perfection. All U-Haul new location operators should use her as a training tool

Peter W. 
Rating:
5.0

I like this family ! They are really friendly . Highly Recommended !

Taha K. 
Rating:
5.0

Customer did not leave a comment.

Leta C. 
Rating:
1.0

I was charged a fraudulent charge of $33.59.

Benjamin G. 
Rating:
4.0

Great customer service!

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

When we arrived to drop off our 15' truck rental, the U-Haul Representative quickly opened the gate for us to enter. She came out and asked for the key and said she would email me a receipt once the truck was checked in. I had put a padlock on the back to keep it from accidentally opening and forgot to take it off. She stopped us before we drove off and let me know so I was able to get the padlock off and take it with us for next time. Everything was nice and smooth and trouble-free. Received the email receipt as promised with no surprise charges on it. Great job!!

ROY B. 
Rating:
5.0

Great service, helped with my hauling business.

NATHAN H. 
Rating:
5.0

This was the best uhual experience I ever had.

JESSICA M. 
Rating:
5.0

Staff is always amazing at this location, the service is extremely convenient and I would not only recommend this location to other people; but I will personally be using this location exclusively for the rest of my life.

Zain G. 
Rating:
4.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Best customer service in town.

EGREEN B. 
Rating:
5.0

Sarah was great. Very nice and excellent customer service. Will definitely come back because of the great service she provided and will recommend this location to others.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Excellent Service !!!!!!! Period ......

Charles N. 
Rating:
5.0

The guy that runs the place is really great and friendly. One of the best experiences I have ever had!!

Gina B. 
Rating:
5.0

everything was great

PAULA S. 
Rating:
5.0

Excellent

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Be sure to check trailer coupler. Mine turned out to not be tightened. Fortunately, nothing went wrong.

James F. 
Rating:
5.0

Customer did not leave a comment.

Hernando M. 
Rating:
5.0

The folks at Compass Self Storage are very friendly! I rented a van and it reeked of smoke. It was very hard to breathe while driving it. Upon returning it and talking to them, they said they tried really hard to clean it. They said I would get some kind of credit for the inconvenience but my credit card was still charged the full rate. *shrug

Fangzhi T. 
Rating:
5.0

Fast and friendly service. Will definitely use again.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

Everyone was accommodating and very helpful.

Alexis L. 
Rating:
5.0

Your representative went out of his way to get me a dolly for the time I needed it. He was extremely pleasant. Second time I have rented from him and will always try and use this location.

martie G. 
Rating:
5.0

The van wasnt at all cleaned. When I put gas in, the pump didnt shut off when full & I cut it off but feel like I over filled more gas than I had used. The customer service was excellent though so I overlooked the other issues. They were very friendly & helpful. The Canton Rd Uhaul should mimick that kind of friendly since they were highly offsyandish toward me each time so I went to Kennesaw location but they didnt have my mobile pick up van ready. It beat Hone adepot who charged me for a day $136& wpuldnt let me use the truck my last 4hrs. I had issues with ramp so didnt get it back. They were top of the line unfriendly.

NATALIE K. 
Rating:
5.0

Your associate was very friendly and helpful.

DENNIS A. 
Rating:
3.0

Have a tune up on the truck

Carlene P. 
Rating:
5.0

Customer did not leave a comment.

Darcy S. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
No reviews have been submitted for this location.

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